--- title: "Managed Service Providers (MSPs) Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Managed Service Providers (MSPs) Software - reviews, pricing plans, popular comparisons to other IT Service products and more." source_url: "https://www.capterra.com/p/10021720/Managed-Service-Providers-MSPs/" page_type: "product" language: "en" --- # Managed Service Providers (MSPs) Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Managed Service Providers (MSPs) ## What is Managed Service Providers (MSPs)? Sunrise MSP Solution empowers service providers to excel in delivering exceptional customer service while maintaining cost control and competitive edge in their markets. It provides a centralised platform for managing contractual commitments across diverse customers and complex service hierarchies. With Sunrise MSP, you gain clarity and efficiency in meeting service level targets and reporting obligations, reducing support costs and enhancing service quality. This comprehensive solution supports multi-channel communication (telephone, email, self-service, social media), ensuring robust service management disciplines. Sunrise MSP integrates seamlessly to offer a holistic view of customer interactions, enabling efficient operational performance and sustained business growth. ## What is Managed Service Providers (MSPs) used for? [IT Service](https://www.capterra.com/it-service-software/)[Managed Service Providers (MSP)](https://www.capterra.com/msp-software/)[Service Desk](https://www.capterra.com/service-desk-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Managed Service Providers (MSPs)?[Manage this product listing](https://www.g2.com/products/nsfocus/claim_requests/new?auto=true) ## Managed Service Providers (MSPs) Overview Updated September 2026 AI summary Managed Service Providers (MSPs) delivers IT service management tools designed for small businesses seeking help desk, asset, and incident management. Covering ITSM and service desk needs, it includes features such as ticket tracking, SLA management, configuration, and contract oversight. Deployment options span cloud and on-premise, with optional project management, client portal, and API integration capabilities available. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Managed Service Providers (MSPs) 0.0 VS. [4.7 (298)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.7 (298) Value For Money 0.0 (0) Value For Money 4.6 (282) Customer Service 0.0 (0) Customer Service 4.7 (288) ## Managed Service Providers (MSPs) alternatives [4.6 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (461)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.6 (15)](https://www.capterra.com/p/178220/Virima/reviews/) Starting price $10000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.5 (522)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price $89.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars ## FAQs about Managed Service Providers (MSPs) Overview ### What company size and specific industries is Managed Service Providers (MSPs) built for? Managed Service Providers (MSPs) targets technology and shared services organizations in the UK, making it suited to companies operating in those sectors rather than a specific business size. It is designed for providers that manage IT or operational services within technology-focused and shared service environments. Features and Usability ### What are the key features of Managed Service Providers (MSPs)? Managed Service Providers (MSPs) offers ticket management, help desk management, and service request management for support operations, plus remote monitoring & management, incident management, and problem management for IT issues. It also includes client portal and self service portal access, configurable dashboards, customizable reports, real-time notifications, and third-party integrations. Integrations ### Which third-party tools and platforms does Managed Service Providers (MSPs) integrate with? Managed Service Providers (MSPs) integrates with tools for automation, collaboration, and IT management, including Automox, ChatGPT, Docusign, Jira Integration+, Lansweeper, Microsoft 365 Copilot, Microsoft Exchange, Microsoft Intune, Microsoft Planner, Microsoft Power Automate, Microsoft Power BI, Microsoft SharePoint, Microsoft Teams, Pipedrive, Slack, Splashtop, and Textlocal. Getting Started and Support ### What training and onboarding options does Managed Service Providers (MSPs) offer? Managed Service Providers (MSPs) provides in person training, live online sessions, webinars, documentation, and videos. These formats support guided instruction, scheduled online learning, reference materials for later use, and video-based learning for teams getting started with the product. Getting Started and Support ### What customer support options does Managed Service Providers (MSPs) offer? Managed Service Providers (MSPs) provides email/help desk, FAQ/forum, knowledge base, and phone support. Support is organized around written resources and direct contact options, giving users multiple ways to seek help when needed. ## Features AI summary Based on 768 IT Service reviews Capterra reviewers highlight these as the features buyers care about most when choosing IT service software: - **Help Desk Management** (**54%** of reviewers rated this feature as critical) - **Support Ticket Management** (**54%**) - **Real-Time Monitoring** (**44%**) Managed Service Providers (MSPs) supports **Help Desk Management** and **Support Ticket Management**, giving teams a clear way to organize service requests, track issues, and respond to users more efficiently. However, it does not include **Real-Time Monitoring**. Instead, it offers other highly rated capabilities, including **Ticket Management** (**56%**), **Alerts/Notifications** (**47%**), and **Real-Time Notifications** (**47%**), helping businesses stay aware of issues as they arise and manage support workflows with better speed and visibility. Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Change Management Track and monitor efficient handling of all changes/transitions Client Portal Private online space that lets businesses securely share documents and provide information access to clients Configuration Management Identify component attributes like servers, hardware, software, and manage relationships across all services Contract/License Management Track, store, and access client contracts or licenses Managed Service Providers (MSPs) 28 features ### All Features - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Change Management: Track and monitor efficient handling of all changes/transitions - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Contract/License Management: Track, store, and access client contracts or licenses - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Incident Management: Manage and track all disruptions and incidents - IT Asset Management: Managing inventories and tracking changes to hardware and software configurations - Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Release Management: Planning, scheduling, and overseeing the release of software or system changes into a live or production environment - Remote Monitoring & Management: Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications - Resource Allocation & Planning: Assign available resources (human and/or non-human) to various projects and tasks - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Catalog: Database containing accurate and up-to-date information on all operational services - Service History: Track work performed and resources used for past customers, sites, or assets - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Service Request Management: Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Support Ticket Management: Allow customers/users to submit support queries and service requests - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues --- Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial available ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Docusign](https://www.capterra.com/p/121506/Docusign/)[ Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/)[ Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/)[ ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.