# Managed Service Providers (MSPs) Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Managed Service Providers (MSPs) Software - reviews, pricing plans, popular comparisons to other IT Service products and more. Source: https://www.capterra.com/p/10021720/Managed-Service-Providers-MSPs --- # Managed Service Providers (MSPs) Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 31, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Managed Service Providers (MSPs) ## What is Managed Service Providers (MSPs)? Sunrise MSP Solution empowers service providers to excel in delivering exceptional customer service while maintaining cost control and competitive edge in their markets. It provides a centralised platform for managing contractual commitments across diverse customers and complex service hierarchies. With Sunrise MSP, you gain clarity and efficiency in meeting service level targets and reporting obligations, reducing support costs and enhancing service quality. This comprehensive solution supports multi-channel communication (telephone, email, self-service, social media), ensuring robust service management disciplines. Sunrise MSP integrates seamlessly to offer a holistic view of customer interactions, enabling efficient operational performance and sustained business growth. ## What is Managed Service Providers (MSPs) used for? [IT Service](https://www.capterra.com/it-service-software/)[Managed Service Providers (MSP)](https://www.capterra.com/msp-software/)[Service Desk](https://www.capterra.com/service-desk-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Managed Service Providers (MSPs)?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.sunrisesoftware.com&name=Managed Service Providers \(MSPs\)) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Managed Service Providers (MSPs) 0.0 VS. [4.5 (768)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting Price Contact vendor Starting Price $20 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.2 (751) Value For Money 0.0 (0) Value For Money 4.3 (532) Customer Service 0.0 (0) Customer Service 4.3 (542) ## Managed Service Providers (MSPs) alternatives [4.5 (515)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars Highest Rated [4.7 (288)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (695)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Change Management Track and monitor efficient handling of all changes/transitions Client Portal Private online space that lets businesses securely share documents and provide information access to clients Configuration Management Identify component attributes like servers, hardware, software, and manage relationships across all services Contract/License Management Track, store, and access client contracts or licenses Managed Service Providers (MSPs) 28 features Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Track and monitor efficient handling of all changes/transitions Private online space that lets businesses securely share documents and provide information access to clients Identify component attributes like servers, hardware, software, and manage relationships across all services Track, store, and access client contracts or licenses Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Managing service requests, incidents, IT issues & support with a ticketing system Manage and track all disruptions and incidents Managing inventories and tracking changes to hardware and software configurations Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Plan and coordinate all the resources, costs and time needed to execute assignments Analyze and gain insights into data in real-time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Planning, scheduling, and overseeing the release of software or system changes into a live or production environment Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Assign available resources (human and/or non-human) to various projects and tasks Online portal through which end users can access the system, manage tasks, or obtain information Database containing accurate and up-to-date information on all operational services Track work performed and resources used for past customers, sites, or assets Set and monitor service level agreements to ensure timely response and resolution Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Allow customers/users to submit support queries and service requests Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Contact vendor for pricing Free trial available ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Docusign](https://www.capterra.com/p/121506/Docusign/)[ Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/)[ Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)