# Managed Service Providers (MSPs) Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Managed Service Providers (MSPs) Software - reviews, pricing plans, popular comparisons to other IT Service products and more.

Source: https://www.capterra.com/p/10021720/Managed-Service-Providers-MSPs

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# 

 Managed Service Providers (MSPs) Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 31, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)

Managed Service Providers (MSPs)

## What is Managed Service Providers (MSPs)?

Sunrise MSP Solution empowers service providers to excel in delivering exceptional customer service while maintaining cost control and competitive edge in their markets. It provides a centralised platform for managing contractual commitments across diverse customers and complex service hierarchies. With Sunrise MSP, you gain clarity and efficiency in meeting service level targets and reporting obligations, reducing support costs and enhancing service quality. This comprehensive solution supports multi-channel communication (telephone, email, self-service, social media), ensuring robust service management disciplines. Sunrise MSP integrates seamlessly to offer a holistic view of customer interactions, enabling efficient operational performance and sustained business growth.

## What is Managed Service Providers (MSPs) used for?

[IT Service](https://www.capterra.com/it-service-software/)[Managed Service Providers (MSP)](https://www.capterra.com/msp-software/)[Service Desk](https://www.capterra.com/service-desk-software/)

Top alternative

Featured

Overall rating

Based on 0 user reviews

Reviews sentiment

Positive

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Neutral

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Negative

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Contact vendor  
for pricing

Free trial  
available

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Do you work for Managed Service Providers (MSPs)?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.sunrisesoftware.com&name=Managed Service Providers \(MSPs\))

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Managed Service Providers (MSPs)

0.0

VS.

[4.5 (446)](https://www.capterra.com/p/144309/Atera/reviews/)

Starting Price

Contact vendor

Starting Price

$129

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

0.0 (0)

Ease Of Use

4.6 (443)

Value For Money

0.0 (0)

Value For Money

4.6 (399)

Customer Service

0.0 (0)

Customer Service

4.5 (411)

## Managed Service Providers (MSPs) alternatives

Highest Rated

[4.9 (237)](https://www.capterra.com/p/180609/Action1-RMM/reviews/)

Starting price

Contact vendor for pricing

[4.5 (762)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)

Starting price

$20.00

Per User, Per Month

[4.7 (282)](https://www.capterra.com/p/184229/NinjaOne/reviews/)

Starting price

Contact vendor for pricing

[4.5 (509)](https://www.capterra.com/p/107225/SysAid/reviews/)

Starting price

Contact vendor for pricing

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Alerts/Notifications

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

API

Application programming interface that allows for integration with other systems/databases

Change Management

Track and monitor efficient handling of all changes/transitions

Client Portal

Private online space that lets businesses securely share documents and provide information access to clients

Configuration Management

Identify component attributes like servers, hardware, software, and manage relationships across all services

Contract/License Management

Track, store, and access client contracts or licenses

Managed Service Providers (MSPs) 28 features

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Track and monitor efficient handling of all changes/transitions

Private online space that lets businesses securely share documents and provide information access to clients

Identify component attributes like servers, hardware, software, and manage relationships across all services

Track, store, and access client contracts or licenses

Alter the layout and content of reports

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Managing service requests, incidents, IT issues & support with a ticketing system

Manage and track all disruptions and incidents

Managing inventories and tracking changes to hardware and software configurations

Identify and solve underlying cause of incident(s), and prevent future incidents from occurring

Plan and coordinate all the resources, costs and time needed to execute assignments

Analyze and gain insights into data in real-time

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

Planning, scheduling, and overseeing the release of software or system changes into a live or production environment

Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications

Assign available resources (human and/or non-human) to various projects and tasks

Online portal through which end users can access the system, manage tasks, or obtain information

Database containing accurate and up-to-date information on all operational services

Track work performed and resources used for past customers, sites, or assets

Set and monitor service level agreements to ensure timely response and resolution

Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Allow customers/users to submit support queries and service requests

Set up connections to third-party platforms to improve business processes

Track, manage, or resolve user requests and IT incidents/issues

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## Pricing

### Starting price

Contact vendor  
for pricing

Free trial  
available

## Integrations

[

Slack](https://www.capterra.com/p/135003/Slack/)[

Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[

Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[

Docusign](https://www.capterra.com/p/121506/Docusign/)[

Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[

Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[

Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/)[

Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/)

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## Support, customer service and training options

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

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