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LINQ QONNECT is a solution for enterprises struggling with complex and costly mobile device and telecom management. Their proprietary software and service handles everything from device lifecycle management to wireless expense management, all with guaranteed savings. With LINQ QONNECT, users keep their existing carriers and plans, while they deal with all the interactions, ensuring a seamless experience. Their U.S.-based team provides personalized support, simplifying billing and consolidating all carrier charges into one predictable monthly bill. This approach not only reduces hidden costs but also enhances operational efficiency and employee productivity.
Provider
LINQ Services
Located In
United States
Foundation
2005
Open API
No
Deployment
Cloud, SaaS, Web-Based
Training
In Person, Live Online, Webinars, Documentation, Videos
Support
Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat
Content Source: LINQ Qonnect
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A product’s price can vary greatly based on features needed, support or training required, and customization requests. Some vendors want a chance to talk to you before being ruled out for pricing. When you find a product that fits your needs, you should talk to the vendor to figure out what they can offer.
LINQ Qonnect Reviews
Pros
We have had an outstanding experience with LINQ Qonnect.
We've since quadrupled the number of devices that LINQ manages for us and couldn't be more satisfied. Sensitive content hidden] and all their teams are fabulous.
Overall the experience with Linq at first was very good. I was regularly contacted by higher ups asking about my experience and ensuring everything is going smoothly.
Very good experience so far, I think I am getting to know the services better and so far I have had a very good experience.
Cons
Sometimes communication gets jumbled and response times from reps other than [sensitive content hidden] can be delayed.
I'm not sure if I have any Cons. I think the toughest thing about the app is just to remember that I have it on my phone.
Every now and then the chat will ghost and cannot be closed unless you refresh the page.
I cannot think of a single reason to be dissatisfied with my experience so far.
"May solve cellular billing issues"
Overall: The LINQ Connect team has made all of my effort worthwhile and any issues were resolved quickly and easily. I feel like I have a team of professionals to assist me.
Pros: LINQ Connect is not just a software, it is also the whole team of professionals that help out and can answer questions behind the scenes.
Cons: If you have a messy system currently you will love LINQ Connect, but is you have a pretty clean and efficient process it take some time to adjust processes.
"WE LOVE LINQ!"
Overall: Came into the relationship with the goal of stopping service with LINQ (centralizing vendors project), but once I understood more about the services LINQ offers I decided to grow the partnership instead! We've since quadrupled the number of devices that LINQ manages for us and couldn't be more satisfied! [sensitive content hidden] and all their teams are fabulous!
Pros: Price is great, especially for the services provided, and the service team is phenomenal. Not having to handle this vendor relationship is key for us.
Cons: Zero complaints! Literally. None. I cannot think of a single reason to be dissatisfied with my experience so far.
"Mixed feelings on current support"
Overall: Overall the experience with Linq at first was very good. I was regularly contacted by higher ups asking about my experience and ensuring everything is going smoothly. It's been a long time since anyone besides my account manager has reached out to me despite multiple issues with the support side. Again with [sensitive content hidden] the experience has been bearable enough for us to stay, the topic of a new solution comes up with almost every issue that occurs on the support side.
Pros: I like having a direct account manager and contacts to work with when escalation or certain attention to detail is needed. I've gone through many account managers, [sensitive content hidden] and now [sensitive content hidden]. I think there was someone between Orla and Symphony but no one takes care of our account quite like [sensitive content hidden]does. Where Linq support might fail, [sensitive content hidden]is always there for us and quick to correct mistakes made by the support branch (ordering wrong device or not following our SOP for deployed devices) I would also like to mention [sensitive content hidden] as being excellent parts of Linq for me. [sensitive content hidden] support simply can't be understated I've never been so well cared for and honestly it's one of the only remaining reasons we're staying with Linq. The distribution of mobile devices being centralized by Linq supporting all 5 of our markets is another key factor.
Cons: The support through Linq has been a challenge. It seems that every three months or so we have to have a meeting to re-align our needs with the support team. Sometimes it's not following the instructions on our account, sending a device that's got a crooked screen protector, using the wrong line for an upgrade, using inventory for upgrades instead of activating a suspended line, sending too many devices or devices to the wrong spot. When my support agents use the call in line it's a mixed bag of the quality of support they get. Sometimes an agent will just simply say something can't be done, they will hang up and get someone else who can do it with no issue. The saving grace here is that if we need to reach out to [sensitive content hidden] to get it solved, she's been amazing at getting what we need accomplished in a timely manor.
"LINQ Review"
Overall: We have been impressed with the service from day one. In fact, we are continuing to take advantage of other services LINQ offers due the quality, effort and professionalism of this company.
Pros: LINQ has been a valuable asset to our company for billing, support and reporting. Our mobile accounts had gotten out of control and they have been a life saver and most importantly a budget saver. The support is excellent, as a person who does support I can say they are top notch! The account manager is on top of everything and works directly with me to keep things in check, so we don't revert back to chaos.
Cons: I have no serious cons with LINQ. I know you can say "there has to be a con", but any issues that arise are quickly worked on and fixed to our satisfaction, so I would call that a Pro.
"Comments on service validation and suggestions/areas for improvement"
Overall: Very good experience so far, I think I am getting to know the services better and so far I have had a very good experience.
Pros: service attitude, they are always attentive to the customer, and always offer a solution to any problem
Cons: I think it would be great to have more information, dashboards, easy access to invoices within the portal , or maybe I need to know more about it. I would like to have more visibility on the mobile equipment inventory, sometimes I feel lost in this regard.
