--- title: "Autorply Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Autorply Software - reviews, pricing plans, popular comparisons to other Chatbot products and more." source_url: "https://www.capterra.com/p/10022105/Autorply/" page_type: "product" language: "en" --- # Autorply Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Autorply ## What is Autorply? Autorply is an automated chatbot service for WhatsApp that enables users to set up automated replies, greetings, and broadcasts for WhatsApp through a dashboard. Key features of the service include automated reply rules, broadcast messaging, analytics, and integration with platforms like Zendesk. The WhatsApp automation aims to help businesses and marketers improve customer engagement on the messaging app. ## What is Autorply used for? [Chatbot](https://www.capterra.com/chatbot-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $25 Usage Based, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Autorply?[Manage this product listing](https://www.g2.com/products/autorply/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Autorply 5.0 (2) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $25 Usage Based, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (2) Ease Of Use 4.6 (1,769) Value For Money 4.5 (2) Value For Money 4.6 (1,519) Customer Service 5.0 (2) Customer Service 4.7 (1,538) ## Autorply alternatives [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (12)](https://www.capterra.com/p/10004983/SAS-Viya/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [LiveChat](https://www.capterra.com/p/62194/LiveChat/) [4.6 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/62194/LiveChat/) [Freshchat](https://www.capterra.com/p/158117/Freshchat/) [4.2 (164)](https://www.capterra.com/p/158117/Freshchat/reviews/) Starting price $1799.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/158117/Freshchat/) ## FAQs about Autorply Overview ### What company size and specific industries is Autorply built for? Autorply is designed for large enterprises and government agencies that need advanced solutions. It is aimed at organizations with complex requirements, especially those in public sector environments and large-scale corporate settings where decision-makers are evaluating specialized software. Features and Usability ### What are the key features of Autorply? Autorply offers AI Copilot, automated responses, and a pre-configured chatbot for customer support and sales or marketing. It also includes live chat, multi-channel communication, lead capture, and proactive chat, plus automated routing, transfers/routing, workflow automation, sentiment analysis, contextual guidance, and multi-language support. Pricing ### How much does it cost and what fees or limitations are included? Autorply starts at $25 per month for the Business plan and $199 per month for Enterprise, both usage based. A free trial is available. Each plan includes WhatsApp Business API services for account activation, system integration, chatbot development, bulk messaging, API integration, live chat, and webhook workflows. Integrations ### Which third-party tools and platforms does Autorply integrate with? Autorply integrates with over 20 third-party tools and platforms, including ChatGPT, Facebook Business Suite, Google Maps, Google Translate, Instagram, Mailchimp, PayPal Checkout, Shopify Product Options App, Stripe Billing, Telegram, Twilio, WhatsApp, Brevo Marketing Platform, Mailgun, Mollie, PayPro Global, Paystack, Razorpay, Wasabi, and Webforum. Getting Started and Support ### What training and onboarding options does Autorply offer? Autorply provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, videos offer visual walkthroughs, and documentation gives written reference material for self-paced review and feature lookup. Getting Started and Support ### What customer support options does Autorply offer? Autorply provides email/help desk support and FAQ/forum resources for customer assistance. Support is limited to these channels, so users can rely on written help and community-style guidance for common questions and troubleshooting. ## Features AI summary Based on 1,278 Chatbot reviews Capterra data shows that buyers of chatbot software rank the following features as their top priorities: - **Automated Responses** (**42%** of reviewers rated this feature as critical) - **Language Detection** (**44%**) - **Natural Language Processing** (**43%**) Autorply includes **Automated Responses** and **Natural Language Processing**, giving teams a way to reply faster and understand user intent more accurately during conversations. However, it does not include **Language Detection**. Instead, it offers other features that reviewers also rate highly, such as **Live Chat** (**48%**) and **Customer Support** (**46%**), helping businesses manage real-time interactions and handle service requests more effectively while providing teams with tools to improve response speed and customer experience. Automated Responses 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Automatic reply functionality for incoming messages Natural Language Processing 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Process and analyze human language in text or audio form Live Chat 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Ability to chat online in real time Customer Support 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Provide online support for your customers through live chat or help desk functionality AI Copilot 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Chatbot 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods Autorply 20 features ### All Features - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Automated Responses: Automatic reply functionality for incoming messages - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Canned Responses: Shortcuts for inputting frequently used messages - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Contextual Guidance: Interprets what a user is doing based on context and helps guide them through the process. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - For Sales/Marketing: Used as a promotional or demonstration tool in sales and marketing presentations - Lead Capture: Automatically identify and save contact information of potential customers - Live Chat: Ability to chat online in real time - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Transfers/Routing: Transfer queries and organize messages between agents - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows --- Get Advice We can help you find the software with the features you need. Features 5.0 (2) 5.0 Based on 2 reviews ## Pricing Value for money 4.5 (2) Free Trial [View pricing plan details](https://www.capterra.com/p/10022105/Autorply/pricing/) Business $25.00 Usage Based,Per Month It includes: - API Integration - WhatsApp API - Chatbot - Group Manager - LIve Chat - Webhook Workflow - Messages Campaign - Bot AI Reply - Customer Support Enterprise $199.00 Usage Based,Per Month It includes: - API Integration - WhatsApp API - Chatbot - Group Manager - LIve Chat - Webhook Workflow - Messages Campaign - Bot AI Reply - Customer Support Value for money 4.5 (2) 4.5 Based on 2 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Telegram](https://www.capterra.com/p/180347/Telegram/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ Brevo Marketing Platform](https://www.capterra.com/p/132996/brevo/)[ Google Maps](https://www.capterra.com/p/227511/Google-Maps/)[ Google Translate](https://www.capterra.com/p/230852/Google-Translate/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 5.0 Based on 2 reviews Filter by rating 5(2) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent ABDULRAHMAN A. CEO Food & Beverages ### "Robust WhatsApp API Services with Some Complexity" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 24, 2024 Overall, autoreply seems to offer a strong suite of services for businesses looking to leverage the WhatsApp Business API, with a focus on integration, account verification, and customer engagement tools. They provide valuable solutions, but there might be a learning curve for businesses new to these technologies Pros I like that autorply provides a full range of WhatsApp Business API services, like account verification, integration, and chatbots, which make it easier for businesses to communicate and engage with their customers. Cons One potential downside of Autorply could be that its services might be complex for smaller businesses or those without a dedicated tech team, especially when dealing with integrations and API setups. Switched from [AiSensy](https://www.capterra.com/p/240134/AiSensy/) because I needed more advanced features and better integration options for the WhatsApp Business API. autorply offered more solutions, like automated responses and API integration, which were better suited to my business needs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Mahmoud A. Software Development Computer Software ### "Efficient and Reliable Communication Automation Tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 24, 2024 My overall experience with AutoReply has been extremely positive. The platform has significantly streamlined our communication processes, allowing us to automate responses effectively and maintain consistent engagement with our audience Pros I was particularly impressed by AutoReply's seamless integration with various communication platforms, which made it incredibly easy to manage and automate responses across different channels. The user-friendly interface and customizable templates allowed for quick setup and efficient use. Additionally, the analytics feature provided valuable insights into response effectiveness, helping to optimize our customer engagement strategy. Overall, AutoReply greatly improved our workflow by saving time and ensuring timely communication. Cons One area that could be improved is the customization options for more complex workflows Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.