--- title: "Maqsam Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Maqsam Software - reviews, pricing plans, popular comparisons to other Contact Center products and more." source_url: "https://www.capterra.com/p/10022352/Maqsam/" page_type: "product" language: "en" --- # Maqsam Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Maqsam ## What is Maqsam? Maqsam is the customer service software built for the Arab world. We help Arabia’s most loved businesses transform everyday customer service into meaningful, delightful experiences that drive loyalty and trust. At the heart of Maqsam is our Arabic-first AI agent, designed to understand the nuances of the region’s dialects, cultures, and customers. Integrated seamlessly into our customer service software, it empowers teams to connect, listen, and deliver support 24/7, combining the reliability of automation with the clarity and reassurance of human understanding. Maqsam was built to be easy to adopt and effortless to grow with, backed by a support that listens first and responds with clarity. By pairing proven technologies with a deep understanding of the Arab market, we help businesses evolve from manual work to fully automated service and outreach, scaling with confidence while keeping every customer interaction personal and memorable. ## What is Maqsam used for? [Customer Service](https://www.capterra.com/customer-service-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Customer Support](https://www.capterra.com/customer-support-software/) Top alternative Featured Overall rating Based on 11 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $45 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Maqsam?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.maqsam.com&name=Maqsam) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Maqsam 4.5 (11) VS. [4.4 (18,803)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price $45 Per User, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (11) Ease Of Use 4.0 (18,138) Value For Money 4.4 (11) Value For Money 4.0 (12,824) Customer Service 4.7 (11) Customer Service 4.1 (14,056) ## Maqsam alternatives [4.4 (4,089)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars Highest Rated [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (3,467)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (182)](https://www.capterra.com/p/185973/HelpDesk/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/10022352/Maqsam/alternatives/) ## FAQs about Maqsam Overview ### Which roles and teams benefit most from Maqsam? Maqsam benefits sales, customer service, and support teams that manage high volumes of inbound and outbound calls. Business development leaders, SDRs, and pre-sales consultants use it to reach prospects efficiently, while customer experience, QA, and technical support roles rely on it to monitor conversations, improve service quality, and resolve issues faster. Answer based on 11 reviews Overview ### What company size and industries is Maqsam built for? Maqsam is built for small businesses that depend on phone communication, with 64% of reviewers from small companies and 27% from midsize firms. It is used most in E-Learning and Food & Beverages, each at 18%, with additional presence in Banking at 9%, especially for sales and support teams in Arabia. Answer based on 11 reviews Talk to an expert ### More questions? Ask our experts Features and Usability ### What are the key features of Maqsam? Maqsam offers call center management features such as auto-dialer, call list management, call routing, call transfer, IVR, queue management, and call monitoring. It also includes CRM, customer history, chat and SMS messaging, real-time analytics, customizable reports, role-based permissions, and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? Maqsam starts at $45 per user per month for the Seat Plans Telephony plan, with the Seat Plans Telephony & Messaging plan priced at $50 per user per month. Enterprise pricing is not listed, and a free trial is available. The Telephony plan includes free setup fees, local numbers, and unlimited concurrent calls. Integrations ### Which third-party tools and platforms does Maqsam integrate with? Maqsam integrates with 7 third-party tools for CRM and support workflows, including Freshdesk, HubSpot CRM, Pipedrive, Salesforce CMS, Salesloft, Zendesk Suite, and Zoho CRM Plus. Getting Started and Support ### What training and onboarding options does Maqsam offer? Maqsam provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover group learning, documentation offers written reference, and videos provide visual walkthroughs for review at any time. Getting Started and Support ### What customer support options does Maqsam offer? Maqsam provides email/help desk support, FAQ/forum resources, a knowledge base, phone support, 24/7 live rep assistance, and chat. Support is described through its listed channels only, and no reviewer sentiment about response speed, helpfulness, or common frustrations is available in the provided catalog data. ## Features AI summary Based on 1,279 Contact Center reviews Not all Contact Center products cover every feature buyers care about most. Here is what Capterra reviewers highlight as essential when choosing a solution: - **Caller ID** (**45%** of reviewers rated this feature as critical) - **Call Center Management** (**48%**) - **Automatic Call Distribution** (**52%**) Maqsam includes **Call Center Management**, which gives teams a central way to oversee daily contact center operations. However, it does not include **Caller ID** or **Automatic Call Distribution**. Instead, it offers other highly rated features such as **Call Monitoring** (**46%**), **Call Routing** (**50%**), and **Call Recording** (**47%**). These capabilities help businesses supervise call quality, direct conversations to the right agents, and keep records of customer interactions, allowing teams to manage service performance more effectively. Call Routing 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Call Recording 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Real-Time Monitoring 5.0 (7) 85.71% of 7 reviewers that rated this feature as important or highly important Active monitoring of systems, applications, or networks API 4.6 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases Multi-Channel Communication 4.8 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Customizable Reports 4.8 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Alter the layout and content of reports Maqsam 42 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call List Management: Manage and track all past and future calls. - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Transfer: Transfers live calls to other agents - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Communication: Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - For Sales Teams/Organizations: Caters to sales teams - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Machine Learning: Enable businesses to implement machine learning algorithms on business data such as sales and revenue - Mobile App: Access the system via a mobile application - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - SMS Messaging: Send messages via SMS - Speech Recognition: Train your system to interpret and transcribe voice messages - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. Features 4.6 (11) 4.6 Based on 11 reviews ## Pricing Value for money 4.4 (11) Free Trial [View pricing plan details](https://www.capterra.com/p/10022352/Maqsam/pricing/) Seat Plans Telephony $45.00 Per User,Per Month It includes: - Free Setup Fees - Local Phone Numbers - Free AI Features (Call Transcription, Call Summary, Sentiment Analysis) - Fully Customizable IVR - Full Custom Reporting - Export Data - APIs and CRM integration - Lowest Calling Rates - Unlimited Concurrent Calls - Auto Dialer - Free Admin Account Seat Plans Telephony & Messaging $50.00 Per User,Per Month It includes: - All Telephony & AI Features - Lowest Messaging Rates - Whatsapp Business Account - Template Messages - Auto-Messaging Response Enterprise Custom Quote Available It includes: - All Telephony, AI & Messaging Features Value for money 4.4 (11) 4.4 Based on 11 reviews ## Integrations [ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ Salesloft](https://www.capterra.com/p/157977/Salesloft/)[ Zoho CRM Plus](https://www.capterra.com/p/182207/Zoho-CRMPlus/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (11) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (11) 4.7 Based on 11 reviews ## User reviews Overall rating 4.5 Based on 11 reviews Filter by rating 5(7) 4(3) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent JO Jennifer O. customer service representative Information Technology and Services ### "Maqsam Pros and Cons" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 16, 2024 My company has used Maqsam for a while now, all I can say is Maqsam is worth every penny Pros Maqsam, has so far been the best calling app we have used in my organization, the efficacy of its dialer when we make calls is clear and always connects the call, its network is super stable, and customer service is quick to respond in my own experience with them Cons sometimes, the app on mobile takes a while to load, and in my experience i would usually use a specific number to make calls, and the receiver might see another country code calling them, this has to be fixed, it only happens on mobile Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SA Saleh A. An Activation Specialist Consumer Services ### "the quality of the voice" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 16, 2024 It's the best choice we have until now. However, we hope there is some flexibility in adding lists and contacts. Pros It's easy to use and the caller has friendly use view of the panel. Cons The quality of the voice is bad when the internet is slow. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AG Abdalrahman G. Customer Expereince Food & Beverages ### "Maqsam Feedback" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 14, 2024 As a cx specialist I've used various dialers without mentioning names but Maqsam was the best of them all until now even though the other dialers are well known. Pros The easy way to use it, the way I can check, review, and see my calls easily and track my calls even download it also the AI part which indicates how the call was going through an emoji Cons I can't edit the number on the mobile app, I've to remove the whole number and re-write it from the beginning! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EE Eslam E. Head of Sales and Business Development Education Management ### "Calling Improvements" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 October 14, 2024 good but needs some improvements in calling stability and also you need to inform all the clients with the required internet speed for smooth calls and the tools they will need to get the maximum of the software Pros the useful interface for calling and the useful dashboard Cons quality of the ongoing calling for some African countries Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KK Karima K. SDR Banking ### "Not good at all." 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 October 13, 2024 Not good at all For me, it has many problems. Pros It records calls, and we can listen to them after the call without needing to be an admin. Cons \*It disconnects frequently during calls, regardless of the internet strength. \*The client cannot call back and be redirected to the person they initially spoke to. \*The sound is delayed. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NP Narender P. Pre-sales consultant Real Estate ### "Maqsam overall experience " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 13, 2024 Its very good experience with maqsam from last 6 months, its very rare that i have contacted maqsam team for support. Pros Very simple interface, easy navigation, very easy to find call recording, missed calls, abandoned calls, and Data reports Cons Call Filter option, sometimes i find difficultly to find some calls from agents Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SA Sami A. Secondary Sales Manager E-Learning ### "Maqsam review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 October 11, 2024 We have a team of 6 managers all using Maqsam on a daily basis without any issues, one of the easiest solutions out there. Pros Everything you need in one place, the calls, the recordings, a Summary and a transcript and much more. Cons a little bit expensive but once you get to use all the features included you understand why. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MF Mahmood F. Technical Support Manager E-Learning ### "Watad.me - Maqsam Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 27, 2024 Pros Support Team, one of the best support team I've contacted ever. API Integration, you can do any thing with Maqsam API. Cons No thing 🔥 Every part of Maqsam built well. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. QJ qais J. Brand Manager Health, Wellness and Fitness ### "Office or via phone call " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 13, 2024 Great platform to enhance and control the customer service and the employees Pros Great KPI's , applications on IOS and android , AI emojis Cons No Hotline number , but over all all things are great Alternatives considered [Umnico](https://www.capterra.com/p/10002546/Umnico/) Reasons for choosing Maqsam easy , more features and the whole team are well trained on it Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AA Ahmed A. Quality assurance supervisor Food & Beverages ### "Appreciate your care and support " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 13, 2024 Awesome system and i already recommended to everyone looking for smooth and non stopping service Pros Customer service team and quick response and resolve the issues Cons Account manager quick response and support Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/10022352/Maqsam/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.