--- title: "Maqsam Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Maqsam Software - reviews, pricing plans, popular comparisons to other Contact Center products and more." source_url: "https://www.capterra.com/p/10022352/Maqsam/" page_type: "product" language: "en" publication_date: "2026-11-09" --- # Maqsam Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 9, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Maqsam ## What is Maqsam? Maqsam is the customer service software built for the Arab world. We help Arabia’s most loved businesses transform everyday customer service into meaningful, delightful experiences that drive loyalty and trust. At the heart of Maqsam is our Arabic-first AI agent, designed to understand the nuances of the region’s dialects, cultures, and customers. Integrated seamlessly into our customer service software, it empowers teams to connect, listen, and deliver support 24/7, combining the reliability of automation with the clarity and reassurance of human understanding. Maqsam was built to be easy to adopt and effortless to grow with, backed by a support that listens first and responds with clarity. By pairing proven technologies with a deep understanding of the Arab market, we help businesses evolve from manual work to fully automated service and outreach, scaling with confidence while keeping every customer interaction personal and memorable. ## What is Maqsam used for? [Customer Service](https://www.capterra.com/customer-service-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Customer Support](https://www.capterra.com/customer-support-software/) Top alternative Featured Overall rating Based on 14 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $45 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Maqsam?[Manage this product listing](https://www.g2.com/products/maqsam/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Maqsam 4.5 (11) VS. [4.4 (4,116)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $45 Per User, Per Month Starting Price $115 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (11) Ease Of Use 4.3 (271) Value For Money 4.4 (11) Value For Money 4.2 (227) Customer Service 4.7 (11) Customer Service 4.3 (235) ## Maqsam alternatives Highest Rated [5.0 (3)](https://www.capterra.com/p/235279/USAN-Contact-Suite-for-Amazon-Connect/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) [4.3 (271)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) Starting price $75.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/179417/Genesys-Cloud/) [Cognigy.AI](https://www.capterra.com/p/176610/Cognigy-AI/) [4.8 (23)](https://www.capterra.com/p/176610/Cognigy-AI/reviews/) Starting price $2500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/176610/Cognigy-AI/) [View all alternatives](https://www.capterra.com/p/10022352/Maqsam/alternatives/) ## FAQs about Maqsam Overview ### Which roles and teams benefit most from Maqsam? Maqsam is most used by sales and business development teams, including SDRs, pre-sales consultants, and sales managers, for managing outbound calls and tracking lead conversations. Customer experience, service, technical support, and quality assurance teams use it to handle inquiries, review call quality, and monitor agent performance. Brand and activation specialists support campaign outreach, while executives oversee calling operations. Answer based on 11 reviews Overview ### What company size and industries is Maqsam built for? Maqsam is built for small businesses, which account for 64% of reviewers, especially E-Learning and Food & Beverages organizations at 18% each. It supports businesses in Arabia that rely on phone communication for sales or customer support, while also serving midsize companies (27%) and enterprises (9%). Answer based on 11 reviews Features and Usability ### What are the key features of Maqsam? Maqsam offers call center management features such as auto-dialer, call routing, IVR, queue management, and call transfer. It also includes call recording, call monitoring, real-time analytics, customizable reports, CRM, and multi-channel communication through chat, SMS messaging, and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? Maqsam starts at $45 per user/month for the Seat Plans Telephony plan, with the Seat Plans Telephony & Messaging plan at $50 per user/month. A free trial is available, and the Telephony plan includes free setup fees, while Enterprise pricing is not listed and is built for custom packages. Integrations ### Which third-party tools and platforms does Maqsam integrate with? Maqsam integrates with 6 third-party tools, including customer support and CRM platforms such as Freshdesk, Zendesk Suite, HubSpot CRM, Pipedrive, Zoho CRM Plus, and Salesloft. These catalog integrations cover help desk, sales, and customer management workflows across common business systems. Getting Started and Support ### What training and onboarding options does Maqsam offer? Maqsam provides in person training, live online sessions, webinars, documentation, and videos to support teams getting started. In person and live online formats allow guided instruction, webinars support group learning, documentation offers written reference material, and videos provide visual walkthroughs for self-paced review. Getting Started and Support ### What customer support options does Maqsam offer? Maqsam provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. No reviewer feedback is available to describe response times, helpfulness, or common support frustrations, so the support experience cannot be assessed from user comments. ## Features AI summary Based on 1,302 Contact Center reviews Capterra data shows that buyers of contact center software rank the following features as their top priorities: - **Caller ID** (**46%** of reviewers rated this feature as critical) - **Call Center Management** (**48%**) - **Automatic Call Distribution** (**52%**) Maqsam includes **Call Center Management**, which gives teams a central way to oversee daily contact center operations. However, it does not offer **Caller ID** or **Automatic Call Distribution**. Instead, it provides other highly rated features such as **Call Monitoring** (**46%**), **Call Routing** (**51%**), and **Call Recording** (**48%**). These features help businesses direct calls more effectively, review agent interactions, and maintain visibility into customer conversations, helping teams improve service quality and handle inbound activity more efficiently. Call Routing 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Call Recording 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Real-Time Monitoring 5.0 (7) 85.71% of 7 reviewers that rated this feature as important or highly important Active monitoring of systems, applications, or networks API 4.6 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases Multi-Channel Communication 4.8 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Customizable Reports 4.8 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Alter the layout and content of reports Maqsam 42 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call List Management: Manage and track all past and future calls. - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Transfer: Transfers live calls to other agents - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Communication: Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - For Sales Teams/Organizations: Caters to sales teams - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Machine Learning: Enable businesses to implement machine learning algorithms on business data such as sales and revenue - Mobile App: Access the system via a mobile application - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - SMS Messaging: Send messages via SMS - Speech Recognition: Train your system to interpret and transcribe voice messages - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. Features 4.6 (11) 4.6 Based on 11 reviews ## Pricing Value for money 4.4 (11) Free Trial [View pricing plan details](https://www.capterra.com/p/10022352/Maqsam/pricing/) Seat Plans Telephony $45.00 Per User,Per Month It includes: - Free Setup Fees - Local Phone Numbers - Free AI Features (Call Transcription, Call Summary, Sentiment Analysis) - Fully Customizable IVR - Full Custom Reporting - Export Data - APIs and CRM integration - Lowest Calling Rates - Unlimited Concurrent Calls - Auto Dialer - Free Admin Account Seat Plans Telephony & Messaging $50.00 Per User,Per Month It includes: - All Telephony & AI Features - Lowest Messaging Rates - Whatsapp Business Account - Template Messages - Auto-Messaging Response Enterprise Custom Quote Available It includes: - All Telephony, AI & Messaging Features Value for money 4.4 (11) 4.4 Based on 11 reviews ## Integrations [ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ Salesloft](https://www.capterra.com/p/157977/Salesloft/)[ Zoho CRM Plus](https://www.capterra.com/p/182207/Zoho-CRMPlus/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (11) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (11) 4.7 Based on 11 reviews ## User reviews Overall rating 4.6 Based on 14 reviews Filter by rating Counts reflect reviews available in this feed. 5(9) 4(4) 3(1) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful Hoda A. ### "Affordable Calling, Fast Support, and Easy Setup" 4.5 November 9, 2026 When our calls loop, Maqsam identifies the issue and lets us know. When we need a new phone number in another country, it offers the best prices and a solution. Pros I use Maqsam for calling services. When phone calls loop, they spot the issue and let me know. If I want to set up a new phone number for different countries, Maqsam has the best prices and solution. I like that its services are affordable and safe, and that the support team is fast. The initial setup was easy. Cons Nothing really FERVENT SUPPLIES M. Sr Executive Operations & Accounts Used the software for: 1-3 years ### "Maqsam simplifies call management with AI-powered summaries, seamless integrations" 5.0 November 6, 2026 Maqsam helps us overcome geographical barriers by allowing our team in India to connect with UAE customers using a local UAE number, making communication more convenient, professional, and accessible. Pros Simple, user-friendly interface that makes managing calls and tracking interactions easy. Smooth integration with business tools, helping streamline daily operations. Good value for money, with features that improve team productivity and communication efficiency. Responsive and helpful support team that resolves queries promptly. Easy setup and onboarding process, making it simple for the team to get started. AI-powered call summaries and insights help save time and improve customer follow-ups. Maqsam makes business communication easier with its reliable call management, clear call recordings, easy access to customer interactions, and improved team coordination. Cons The mobile app needs improvement, as it frequently disconnects and does not always work reliably. Account manager Used the software for: Less than 1 year 5.0 November 8, 2026 AI summary based on a full review This tool effectively addresses the challenge of dialing foreign numbers, making it a practical choice for users. While the support team is responsive, the filtering features may need refinement. Log in to unlock the full review, detailed ratings, and pros & cons BM Brand Manager Brand Manager Used the software for: 1-3 years ### "Office or via phone call " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 14, 2024 Great platform to enhance and control the customer service and the employees Pros Great KPI's , applications on IOS and android , AI emojis Cons No Hotline number , but over all all things are great CS customer service representative customer service representative Used the software for: 3-5 years ### "Maqsam Pros and Cons" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 23, 2024 My company has used Maqsam for a while now, all I can say is Maqsam is worth every penny Pros Maqsam, has so far been the best calling app we have used in my organization, the efficacy of its dialer when we make calls is clear and always connects the call, its network is super stable, and customer service is quick to respond in my own experience with them Cons sometimes, the app on mobile takes a while to load, and in my experience i would usually use a specific number to make calls, and the receiver might see another country code calling them, this has to be fixed, it only happens on mobile SD SDR SDR Used the software for: Less than 1 year ### "Not good at all." 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 October 23, 2024 Not good at all For me, it has many problems. Pros It records calls, and we can listen to them after the call without needing to be an admin. Cons \*It disconnects frequently during calls, regardless of the internet strength. \*The client cannot call back and be redirected to the person they initially spoke to. \*The sound is delayed. HO Head of Sales and Business Development Head of Sales and Business Development Used the software for: Less than 1 year ### "Calling Improvements" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 October 23, 2024 good but needs some improvements in calling stability and also you need to inform all the clients with the required internet speed for smooth calls and the tools they will need to get the maximum of the software Pros the useful interface for calling and the useful dashboard Cons quality of the ongoing calling for some African countries SS Secondary Sales Manager Secondary Sales Manager Used the software for: 3-5 years ### "Maqsam review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 October 23, 2024 We have a team of 6 managers all using Maqsam on a daily basis without any issues, one of the easiest solutions out there. Pros Everything you need in one place, the calls, the recordings, a Summary and a transcript and much more. Cons a little bit expensive but once you get to use all the features included you understand why. QA Quality assurance supervisor Quality assurance supervisor Used the software for: 3-5 years ### "Appreciate your care and support " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 14, 2024 Awesome system and i already recommended to everyone looking for smooth and non stopping service Pros Customer service team and quick response and resolve the issues Cons Account manager quick response and support TS Technical Support Manager Technical Support Manager Used the software for: Less than 1 year ### "Watad.me - Maqsam Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 28, 2024 Pros Support Team, one of the best support team I've contacted ever. API Integration, you can do any thing with Maqsam API. Cons No thing 🔥 Every part of Maqsam built well. [View all Reviews](https://www.capterra.com/p/10022352/Maqsam/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.