# Maqsam Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Maqsam the right Contact Center solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10022352/Maqsam/reviews --- Maqsam 4.5 (11) [View alternatives](https://www.capterra.com/p/10022352/Maqsam/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Maqsam Ease of use 4.7 Customer Service 4.7 ## Showing most helpful reviews Showing 1-11 of 11 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use EE Eslam E. Head of Sales and Business Development Education Management Used the software for: 6-12 months ### "Calling Improvements" October 14, 2024 4.0 good but needs some improvements in calling stability and also you need to inform all the clients with the required internet speed for smooth calls and the tools they will need to get the maximum of the software Pros the useful interface for calling and the useful dashboard Cons quality of the ongoing calling for some African countries Review Source qJ qais J. Brand Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Office or via phone call " August 13, 2024 5.0 Great platform to enhance and control the customer service and the employees Pros Great KPI's , applications on IOS and android , AI emojis Cons No Hotline number , but over all all things are great Alternatives considered [Umnico](https://www.capterra.com/p/10002546/Umnico/) Reason for choosing Maqsam easy , more features and the whole team are well trained on it Review Source KK Karima K. SDR Banking Used the software for: 6-12 months ### "Not good at all." October 13, 2024 3.0 Not good at all For me, it has many problems. Pros It records calls, and we can listen to them after the call without needing to be an admin. Cons \*It disconnects frequently during calls, regardless of the internet strength. \*The client cannot call back and be redirected to the person they initially spoke to. \*The sound is delayed. Review Source JO Jennifer O. customer service representative Information Technology and Services Used the software for: 2+ years ### "Maqsam Pros and Cons" October 16, 2024 5.0 My company has used Maqsam for a while now, all I can say is Maqsam is worth every penny Pros Maqsam, has so far been the best calling app we have used in my organization, the efficacy of its dialer when we make calls is clear and always connects the call, its network is super stable, and customer service is quick to respond in my own experience with them Cons sometimes, the app on mobile takes a while to load, and in my experience i would usually use a specific number to make calls, and the receiver might see another country code calling them, this has to be fixed, it only happens on mobile Review Source SA Sami A. Secondary Sales Manager E-Learning Used the software for: 2+ years ### "Maqsam review" October 11, 2024 5.0 We have a team of 6 managers all using Maqsam on a daily basis without any issues, one of the easiest solutions out there. Pros Everything you need in one place, the calls, the recordings, a Summary and a transcript and much more. Cons a little bit expensive but once you get to use all the features included you understand why. Review Source AG Abdalrahman G. Customer Expereince Food & Beverages Used the software for: 6-12 months ### "Maqsam Feedback" October 14, 2024 4.0 As a cx specialist I've used various dialers without mentioning names but Maqsam was the best of them all until now even though the other dialers are well known. Pros The easy way to use it, the way I can check, review, and see my calls easily and track my calls even download it also the AI part which indicates how the call was going through an emoji Cons I can't edit the number on the mobile app, I've to remove the whole number and re-write it from the beginning! Review Source NP Narender P. Pre-sales consultant Real Estate Used the software for: 6-12 months ### "Maqsam overall experience " October 13, 2024 5.0 Its very good experience with maqsam from last 6 months, its very rare that i have contacted maqsam team for support. Pros Very simple interface, easy navigation, very easy to find call recording, missed calls, abandoned calls, and Data reports Cons Call Filter option, sometimes i find difficultly to find some calls from agents Review Source SA Saleh A. An Activation Specialist Consumer Services Used the software for: 6-12 months ### "the quality of the voice" October 16, 2024 4.0 It's the best choice we have until now. However, we hope there is some flexibility in adding lists and contacts. Pros It's easy to use and the caller has friendly use view of the panel. Cons The quality of the voice is bad when the internet is slow. Review Source MF Mahmood F. Technical Support Manager E-Learning Used the software for: 6-12 months ### "Watad.me - Maqsam Review" August 27, 2024 5.0 Pros Support Team, one of the best support team I've contacted ever. API Integration, you can do any thing with Maqsam API. Cons No thing 🔥 Every part of Maqsam built well. Review Source AA Ahmed A. Quality assurance supervisor Food & Beverages Used the software for: 2+ years ### "Appreciate your care and support " August 13, 2024 5.0 Awesome system and i already recommended to everyone looking for smooth and non stopping service Pros Customer service team and quick response and resolve the issues Cons Account manager quick response and support Review Source TA Tawfiq A. CEO Human Resources Used the software for: 1-2 years ### "Partner of success" August 13, 2024 5.0 Pros speed respond , good quality, good technology Review Source Similar Products Featured ## Related categories [Artificial Intelligence](https://www.capterra.com/artificial-intelligence-software/)[Customer Service](https://www.capterra.com/customer-service-software/)[Contact Center](https://www.capterra.com/contact-center-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.