# Atomicwork Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Atomicwork Software - reviews, pricing plans, popular comparisons to other ITSM products and more. Source: https://www.capterra.com/p/10022618/Atomicwork/reviews --- # Atomicwork Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 9, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Atomicwork ## What is Atomicwork? Atomicwork is the AI workforce platform for modern IT teams. It gives enterprises the infrastructure to deploy, govern, and scale AI coworkers alongside their human workforce across IT, HR, Finance, and Legal. Atomicwork is built with AI and data in the same system. AI coworkers don't just suggest they act by reading policies, understanding context, and resolving requests end-to-end. Every AI coworker has a defined role, managed credentials, bounded access, a compute budget, and full audit trails — governed across identity, lifecycle, skills, performance, and change management from day one. Pricing is available in usage-based and outcome-based models. Professional plan starts from $25,000/year. Business and Enterprise plans available for larger teams with flexible and custom pricing. ## What is Atomicwork used for? [Help Desk](https://www.capterra.com/help-desk-software/)[Knowledge Management](https://www.capterra.com/knowledge-management-software/)[Workflow Management](https://www.capterra.com/workflow-management-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $25000 Per User, Per Year Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Atomicwork?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.atomicwork.com/&name=Atomicwork) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Atomicwork 4.0 (1) VS. [4.4 (4,080)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $25000 Per User, Per Year Starting Price $115 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (1) Ease Of Use 4.3 (3,604) Value For Money 0.0 (0) Value For Money 4.2 (2,659) Customer Service 5.0 (1) Customer Service 4.3 (2,767) ## Atomicwork alternatives [4.5 (731)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.5 (449)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars Highest Rated [4.7 (140)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars ## FAQs about Atomicwork Features and Usability ### What are the key features of Atomicwork? Atomicwork offers IT service management features including incident management, problem management, change management, and help desk management. It also includes a self service portal, knowledge base management, service catalog, and support ticket management, plus workflow management, approval process control, asset tracking, reporting, alerts/notifications, and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? Atomicwork starts at $90 per employee per year on the Professional plan for companies with 500 to 1,000 employees. Business and Enterprise pricing is not listed. Professional includes business hour email support, a no-code workflow builder, one workspace, passwordless login, and service requests and approvals. Integrations ### Which third-party tools and platforms does Atomicwork integrate with? Atomicwork integrates with 7 third-party tools and platforms, including Jira, Microsoft Entra ID, Microsoft Teams, Notion, Salesforce Customer360, SharePoint Azure AD Connect, and Slack. These integrations cover project tracking, identity management, collaboration, knowledge sharing, CRM, and file access across common workplace systems. Getting Started and Support ### What training and onboarding options does Atomicwork offer? Atomicwork provides documentation and videos to help teams get started. Documentation offers written reference material for setup and feature guidance, while videos support visual walkthroughs of key tasks and product functions. Getting Started and Support ### What customer support options does Atomicwork offer? Atomicwork provides email/help desk support, an FAQ/forum, and a knowledge base. These options give users written guidance and a way to submit requests, but no reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Knowledge Base Management 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Service Level Agreement (SLA) Management 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Set and monitor service level agreements to ensure timely response and resolution Third-Party Integrations 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Ticket Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Workflow Management 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks Access Controls/Permissions Define levels of authorization for access to specific files or systems Atomicwork 55 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Uses AI to condense large amounts of text, audio, or video data into a coherent form System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage the process of evaluating documents or requests submitted for approval Manage assets throughout their lifecycle to optimize profit Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle A record of all activities within the system, including user access, changes made, etc. Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Create and manage digital catalog of products/services with their details, specifications, and price Track and monitor efficient handling of all changes/transitions Provides a channel for team members to share media files, communicate, and work together Identify component attributes like servers, hardware, software, and manage relationships across all services Centralized repository to store content and assets Add customized logos and colors to align with company branding Alter the layout and content of dashboards Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Creation and customization of dashboards Import and export data to and from software applications Store, manage, and track all electronic documents in a centralized location Assemble applications and processes by dragging over and arranging pre-built components A chronological record of actions or occurrences within a network, software, or process Search for specific words or phrases within a document or database Use AI to generate content in the form of text, images, videos, etc. Managing service requests, incidents, IT issues & support with a ticketing system Manage and track all disruptions and incidents Managing inventories and tracking changes to hardware and software configurations Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Drag and drop/visual interfaces that allow non-tech users to build without writing code Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Online portal through which end users can access the system, manage tasks, or obtain information Database containing accurate and up-to-date information on all operational services Set and monitor service level agreements to ensure timely response and resolution Allow users to access multiple services after entering their login credentials once Allow customers/users to submit support queries and service requests Track the status of support tickets/escalations as they move through the service queue Gauge satisfaction and receive information for improvement and success Create, manage and track all task activities and progression Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Streamlining repetitive tasks and activities through automated and predefined workflows Alter the default workflow to meet your organization's needs Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.0 (1) 4.0 Based on 1 reviews ## Pricing Professional $25,000 Per User,Per Year It includes: - One workspace for the company - Service requests and approvals - No-code workflow builder - Passwordless login - Business hour email support - IT service management platform - Purpose-built AI Agents ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Rippling](https://www.capterra.com/p/172127/Rippling/)[ BambooHR](https://www.capterra.com/p/110968/BambooHR/)[ Notion](https://www.capterra.com/p/186596/Notion/)[ Microsoft Azure](https://www.capterra.com/p/16365/Azure/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 4.0 Based on 1 reviews Filter by rating 5(0) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent TR Tara R. UX Designer Computer Software ### "Atomicwork as a Self-Service Tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 April 4, 2025 The Atomicwork team is great! Very responsive, collaborative, and open to feedback. Pros Atomicwork's interface is in Slack so it's very easy for users to access and get their answers in a familiar platform. It consolidates help from different teams into one centralized location. Cons Atomicwork is still growing! Some of its UI is not completely intuitive, and the LLM is consistently learning how to respond. Some answers are better than others. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.