# CX Genie Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about CX Genie Software - reviews, pricing plans, popular comparisons to other Chatbot products and more. Source: https://www.capterra.com/p/10022689/CX-Genie/reviews --- # CX Genie Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) CX Genie ## What is CX Genie? CX Genie is an AI-powered chatbot software that automates customer support interactions. It uses natural language processing and machine learning to understand customer questions, analyze intent, and deliver personalized responses. The platform features a drag-and-drop interface to build conversational flows without coding. It enables seamless handoff from the chatbot to human agents for complex inquiries. CX Genie integrates with messaging platforms like Facebook Messenger and WhatsApp. Key capabilities include gathering feedback, reducing response times, and escalating issues to staff when needed. The goal is to optimize customer experiences. ## What is CX Genie used for? [Chatbot](https://www.capterra.com/chatbot-software/)[Customer Support](https://www.capterra.com/customer-support-software/)[Customer Communications Management](https://www.capterra.com/customer-communications-management-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $14.99 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CX Genie?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.cxgenie.ai&name=CX Genie) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CX Genie 4.0 (2) VS. [4.5 (1,131)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting Price $14.99 Per User, Per Month Starting Price $39 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (2) Ease Of Use 4.4 (589) Value For Money 5.0 (2) Value For Money 4.0 (509) Customer Service 4.0 (2) Customer Service 4.3 (500) ## CX Genie alternatives Highest Rated [4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) [ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/) [4.4 (334)](https://www.capterra.com/p/10009334/ChatGPT/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10009334/ChatGPT/) [Chatbase](https://www.capterra.com/p/10012414/Chatbase/) [4.3 (73)](https://www.capterra.com/p/10012414/Chatbase/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10012414/Chatbase/) [View all alternatives](https://www.capterra.com/p/10022689/CX-Genie/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Live Chat 3.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Ability to chat online in real time Chatbot 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods Customer Communication 2.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. Customer Support 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Provide online support for your customers through live chat or help desk functionality Customizable Branding 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding For Sales/Marketing 2.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Used as a promotional or demonstration tool in sales and marketing presentations CX Genie 39 features A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Software program that continuously adjusts its behavior based on observed data Automatic reply functionality for incoming messages Tickets are automatically assigned to specific agents based on predefined rules Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Shortcuts for inputting frequently used messages AI-based platform which conducts a conversation via auditory or textual methods Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Manage and track all internal and external communication conducted via calls, email, text, or chat Interprets what a user is doing based on context and helps guide them through the process. Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Access previous interactions or concerns to maintain customer relationships Provide online support for your customers through live chat or help desk functionality Tool to send questionnaires to customers to gauge feedback Add customized logos and colors to align with company branding Used as a promotional or demonstration tool in sales and marketing presentations Managing service requests, incidents, IT issues & support with a ticketing system Helps understand a user's intentions/actions Track interaction history by documenting conversations for contacts Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Identify different languages Ability to chat online in real time Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages Process and analyze human language in text or audio form Drag and drop/visual interfaces that allow non-tech users to build without writing code Existing bot models for AI-based tools commonly used for auditory and textual conversation methods Copy on the page or chat window encouraging the user to engage with the chat option Streamlining repetitive tasks and activities through automated and predefined workflows See options for potential search queries within the system View and track pertinent metrics to find patterns and gain insights from data Allow customers/users to submit support queries and service requests Create, manage and track all task activities and progression Track, manage, or resolve user requests and IT incidents/issues View messages sent by both parties during the chat conversation Alter the default workflow to meet your organization's needs Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 3.0 (2) 3.0 Based on 2 reviews ## Pricing Value for money 5.0 (2) Free Trial Free Version Basic $0.00 It includes: - AI Chatbot Premium $14.99 Per User,Per Month It includes: - AI Chatbot Pro $24.99 Per User,Per Month It includes: - AI Chatbot - API access - Reports Value for money 5.0 (2) 5.0 Based on 2 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Telegram](https://www.capterra.com/p/180347/Telegram/)[ Instagram](https://www.capterra.com/p/210721/Instagram/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (2) 4.0 Based on 2 reviews ## User reviews Overall rating 4.0 Based on 2 reviews Filter by rating 5(1) 4(0) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent TN Truo N. Owner Marketing and Advertising ### "CX Genie is great !" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 21, 2024 easy to set up , 5 mins you can have your own bot with your data Pros Easy to use. I can only up load my business document and it's worked Cons nothing much just some bug issue but the team handle it quick, have soem issue with white label but never mind Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 27, 2024 Hi, thanks so much for your review! We’re happy to hear you’ve had a smooth setup experience with CX Genie. Appreciate your patience with the bugs—our team’s always here to help. Thanks for trying CX Genie out! YT Yoga T. E-commerce Specialist Consumer Electronics ### "Review from serafimgaming.com" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 November 19, 2024 The chatbot response time is crucial for a smooth experience. Please optimize it where possible. Pros The workflow feature is excellent. However, it can be improved by adding more than five actions to an action message. Cons Chatbots take too long to respond to a message. We have a lot of product information in the chatbot. It would help if the chatbot referred to the related information in a workflow. Since you have the recap feature, can it be integrated with the auto-tagging feature? It makes it easier to categorize customers. Do you have any recommendations for third-party Facebook broadcast services? Chatbots tend to have slow response times when handling messages. We have extensive product information available in the chatbot, and it would be beneficial if it could refer to relevant information within a defined workflow. Since you have a recap feature, could it be integrated with an auto-tagging feature? This would simplify the categorization of customers. Also, do you happen to have any recommendations for third-party Facebook broadcast services that could be incorporated into the CX Genie? to incorporate into the CX Genie? Switched from [ManyChat](https://www.capterra.com/p/206636/ManyChat/) The ManyChat doesn't work for sending broadcasts Alternatives considered [Omnisend](https://www.capterra.com/p/153508/Omnisend/) Reasons for choosing CX Genie The chatbot service "Super8" is not on the list. It can send broadcasts on Facebook and Instagram to the subscribers. It decreases the possibility of the fan page or account banning Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor November 27, 2024 Hi, and thank you so much for taking the time to share your feedback! Glad to hear you find the workflow feature valuable and appreciate your suggestions for improvements. If you have more ideas or features you’d like to see, feel free to share them on our public roadmap (https://cxgenie.canny.io/) which our team reviews daily to prioritize updates based on client input. You can also always reach us on Discord for quick support :) Improving chatbot response times is a top priority for us, and we’re actively working on enhancements to create a smoother experience Thank you for choosing CX Genie and for helping us make it even better! Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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