--- title: "Epicor Prophet 21 Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Epicor Prophet 21 Software - reviews, pricing plans, popular comparisons to other Warehouse Management products and more." source_url: "https://www.capterra.com/p/10022775/Epicor-Prophet-21/" page_type: "product" language: "en" publication_date: "2026-11-03" --- # Epicor Prophet 21 Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Epicor Prophet 21 ## What is Epicor Prophet 21? The Epicor Prophet 21 Distribution ERP solution streamlines and manages all aspects of a business's operations, designed specifically for distributors by distributors. This data-driven distribution solution offers industry-specific functionality, cloud-based applications, connected ecosystems for visibility across the business, and AI-infused solutions to enhance efficiency. The software also covers the distribution business's inventory control & management, and supply chain management aspects. In addition, Prophet 21 offers a distributor's optimised Warehouse Management System, enabling operational efficiency, automation, and streamlined warehouse operations. ## What is Epicor Prophet 21 used for? [Order Management](https://www.capterra.com/order-management-software/)[Enterprise Resource Planning](https://www.capterra.com/enterprise-resource-planning-software/)[Distribution](https://www.capterra.com/distribution-software/) Top alternative Featured Overall rating Based on 89 user reviews Reviews sentiment Positive 73% Neutral 16% Negative 11% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Epicor Prophet 21?[Manage this product listing](https://www.g2.com/products/epicor-prophet-21/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Epicor Prophet 21 3.9 (90) VS. [4.2 (1,133)](https://www.capterra.com/p/123794/Fishbowl/reviews/) Starting Price Contact vendor Starting Price $229 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.7 (90) Ease Of Use 4.2 (1,128) Value For Money 3.7 (68) Value For Money 4.1 (889) Customer Service 3.7 (82) Customer Service 4.3 (1,058) ## Epicor Prophet 21 alternatives [4.2 (2,086)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.2 (1,341)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars Highest Rated [4.6 (963)](https://www.capterra.com/p/155621/ShipStation/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.6 (245)](https://www.capterra.com/p/144117/Craftybase/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/10022775/Epicor-Prophet-21/alternatives/) ## FAQs about Epicor Prophet 21 Overview ### Which roles and teams benefit most from Epicor Prophet 21? Epicor Prophet 21 is most used by finance leaders, office administrators, operations managers, and IT teams in distribution businesses. CFOs, controllers, and accountants manage financial reporting and accounting; purchasing staff oversee procurement and inventory; operations leaders track order fulfillment; and IT managers maintain system access, integrations, and data reliability. Answer based on 80 reviews Overview ### What company size and industries is Epicor Prophet 21 built for? Epicor Prophet 21 is built for wholesale distributors, with small businesses representing 90% of reviewers and wholesale accounting for 28%. It also serves midsize companies (6%) and enterprises (4%), with users in consumer goods (10%) and electrical/electronic manufacturing (7%). Answer based on 90 reviews Features and Usability ### What are the key features of Epicor Prophet 21? Epicor Prophet 21 includes core distribution and manufacturing features for inventory management, order management, purchasing, demand forecasting, and accounting. Reviewers also discuss customizable screens, fields, and business rules, role-based access controls, SQL-based integrations, and reporting tools such as Report Studio and Grow BI dashboards. Answer based on 30 reviews Integrations ### Which third-party tools and platforms does Epicor Prophet 21 integrate with? Epicor Prophet 21 integrates with 10 third-party tools, including Avalara for tax compliance, BarTender for labeling, Data Interchange EDI Solutions for electronic data interchange, Salesforce Platform for CRM, Squarespace for commerce, TrackAbout for asset tracking, iPaaS.com for integration services, and monday.com AI Work Platform for work management. Answer based on 16 reviews Getting Started and Support ### How easy is it to onboard and train a team on Epicor Prophet 21? Epicor Prophet 21 offers in-person training, live online sessions, webinars, documentation, and videos. New users often learn Windows-style navigation, menus, shortcuts, and routine tasks quickly. However, reviewers report that the breadth of features, tab locations, and customizable settings require more time for administrators and advanced users, with some finding formal training difficult or costly. Answer based on 12 reviews Getting Started and Support ### What customer support options does Epicor Prophet 21 offer, and how do users rate the experience? Epicor Prophet 21 offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representative assistance, and chat. Users report responsive, helpful teams and useful self-service resources, while others cite slow resolutions, repeated ticket exchanges, costly assistance, and inconsistent frontline support quality. Answer based on 21 reviews Features and Usability ### Is Epicor Prophet 21 easy to use? Epicor Prophet 21 provides an intuitive ERP experience for many distribution teams, with accessible inventory, sales, and order-management information. Users often learn core workflows quickly and value customizable screens, but the breadth of menus, fields, and maintenance options can overwhelm new users. Complex custom work and inconsistent support can also increase the learning curve. Answer based on 30 reviews Features and Usability ### How well does Epicor Prophet 21 handle reporting? Epicor Prophet 21 supports flexible custom reporting through its open SQL database and tools such as Crystal Reports. Distribution businesses can build detailed operational analysis, but many users find standard financial and customer-service reports limited. Creating dependable reports may require SQL knowledge, report-writing experience, third-party tools, or additional paid configuration, and some reports run slowly. Answer based on 21 reviews Features and Usability ### Is the Epicor Prophet 21 user interface easy to learn? Epicor Prophet 21 offers a generally intuitive interface that many employees learn quickly, especially those familiar with Windows-style business software. Consistent screen flows, role-based permissions, dashboards, and customization help distribution teams adapt the system. However, the interface can feel busy because of its extensive functionality, while certain workflows require many steps and training. Answer based on 20 reviews ## Features Inventory Management 4.3 (9) 77.78% of 9 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Accounting 3.3 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Order Management 3.7 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Manage and track customer orders for goods, investments, or any other purchases Shipping Management 4.0 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Manage and track orders being shipped to customers Customizable Reports 3.6 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Alter the layout and content of reports Purchasing & Receiving 3.2 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity Epicor Prophet 21 154 features ### All Features - "What If" Scenarios: Method used in decision-making that allows businesses to input variables to forecast potential outcomes or possibilities - 3PL Management: Outsource and manage third party logistics - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Backorder Management: Manage customer orders that cannot be filled immediately due to out-of-stock items - Backup and Recovery: Create backups and provide methods to recover deleted/lost data - Bank Reconciliation: Compare and match accounting/financial records with corresponding bank statements - Barcode Recognition: The ability to identify a barcode on or within an image or packaging - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Barcoding/RFID: Identify and track items using barcode tags or RFID (radio-frequency identification) tags - Batch Processing: Software's ability to perform similar action on multiple similar files simultaneously - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Bills of Material: Material list of manufacturing parts and associated costs - Budget Tracking: Track actual spending to ensure it's in line with the planned budget - Budgeting/Forecasting: Create budgets based on historical data and future projections - Business Intelligence: Technological processes and strategies used for collecting, managing, and analyzing organizational data - Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes - Cash Flow Management: Monitoring, analysis, and projection of the movement of cash into and out of a business over a specific period - Cash Management: Process of managing an organization's cash resources, including cash on hand, investments, and bank account balances - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Check-in/Check-out: Track the status of assets and whether they're checked in or out - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Consolidation/Roll-Up: Combining loans, assets, liabilities, and other financial data from multiple subsidiary companies into one entity for reporting - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contract/License Management: Track, store, and access client contracts or licenses - Cost Tracking: Process to track, record, and analyze expenses that occurred over the entire duration of a given project - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Management: Store and organize information about customers and previous interactions - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Dashboard Creation: Creation and customization of dashboards - Data Analysis Tools: Analyze survey results via statistical testing or crosstabs directly within the software - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Data Visualization: Graphical representation of data - Demand Forecasting: Forecast customer demand using historical insights and simulations - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Distribution Management: Financial management for all distribution-related activities, including inventory, warehouse, purchasing, sales, etc. - Dock Management: Manage all inbound & outbound activities relating to each dock - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - EDI: Transfer of data from one computer system to another - Electronic Payments: Electronically collect payments for goods or services - Expense Tracking: Monitor and record expenses such as purchases or charges incurred - Financial Analysis: Evaluate units, projects, budgets, and other finance-related data to gauge their performance and potential risk - Financial Management: Plan, manage, and track the financial activities of an individual or organization - Financial Reporting: Generate reports to assess the financial performance of an organization - Forecasting: Form predictions based on past and present data/trends - General Ledger: Centralized accounting record which tracks all financial transactions - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - HR Management: Automates core HR functions such as talent management, employee evaluation and learning management - Import/Export Management: Management of inbound and outbound shipments in the context of international trade - Income & Balance Sheet: A statement detailing the financial position of a business including assets, liabilities, and equity at a certain point in time - Integrated Business Operations: Integrated suite of industry-specific operations management applications (Supply Chain, HR, Project Management, Manufacturing, etc.) - Inventory Auditing: Cross-checking financial records with physical inventory counts and records - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Optimization: Maintain and control the stock level of inventory - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Invoice Processing: Creation, processing, verification, and execution of invoices till the payment is made - IoT Integration: Integration with Internet of Things devices to automate real-time tracking, data collection and other processes - Item Management: Collect, organize, and track inventory/product data including item numbers, descriptions, etc. - Kitting: Group and package individual but related items as one package set - Labor Management: Manage the attendance, schedule, and payroll of the labor workforce - Logistics Management: Management of the flow of things between point of origin and point of consumption. - Manufacturing Inventory Management: Software specialized for manufacturers to track work orders, bills of materials, and manufacture orders to help streamline operations - Manufacturing Planning: Supports the effective planning of manufacturing production based on materials, labor, and machinery. - Mobile Access: Access software remotely via mobile devices - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Company: Manage the accounting and financial aspects of multiple locations or companies in a single location - Multi-Currency: Manage and handle various international currencies - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Order Entry: Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries - Order Fulfillment: Manage the process of receiving, preparing, and delivering orders for goods/products - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Order Processing: Send / receive, process, and execute orders - Order Routing: Set up routing rules that connect sales channels with warehouses to minimize order processing time - Order Tracking: Track orders throughout the fulfillment process - Ordering Automation: Automate order processes to improve operational efficiency in fulfillment, shipping, and more - Picking & Routing: Pick and route items from inventory locations to their designated destinations - Predictive Analytics: Predict future data based on historical data sets - Procurement Management: Organize and manage all processes/procedures involved in purchasing goods and/or services - Product Identification: Ability to link barcodes or serial numbers with specific items for identification - Profit/Loss Statement: A type of financial statement used to record and report an organization's revenues, costs, and expenses over a specific amount of time - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Promotion Optimization: Assess and optimize pricing markdowns, special offers, or other promos - Purchase Order Management: Create, send, and track purchase orders and their statuses - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Purchasing Reports: Reports that analyze a company's purchasing activities, including purchases made, suppliers used, and expenses incurred - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Receipt Management: Upload, track, and submit receipts in a central database - Receiving: Manage all receiving processes within a warehouse - Recurring Orders: Managing orders that a customer purchases repeatedly and regularly - Reorder Management: Purchase and replenish product stock based on inventory levels and needs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Requisition Management: Review, approve and cancel requests for goods/services to be purchased - Resource Scheduling: Allocate and manage resources, such as employees, equipment, facilities, and other assets - Retail Inventory Management: Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process - Returns Management: Track and facilitate returns of products sold - Sales & Operations Planning: Oversee various functions of the organization while balancing and optimizing supply and demand - Sales Forecasting: Estimate of expected sales revenue within a specific time frame, such as quarterly, monthly or yearly based on past trends and reports. - Sales Management: Managing activities & processes related to planning, coordination, implementation, control, and evaluation of sales performance. - Sales Order Management: An order generated by a seller to a customer, containing details about products or services - Sales Reports: Reports specific to sales analysis for trends and strategies - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self-Service Reporting: Allow users to create their own reports and financial statements - Serial Number Tracking: Track and assign specific serial numbers to products - Shipping Labels: Generate or print labels that contain shipping information for packages - Shipping Management: Manage and track orders being shipped to customers - SKU/UPC Codes: Internal and external product tracking codes - Sourcing Management: Negotiate best prices and choose the right vendor for various purchases - Space Management: Manage occupancy and space utilization in facilities and buildings - Special Order Management: Manage special order requested by a customer - Spend Analysis: Review and uncover trends in spending activity - Spend Management: Track the amount of money spent on a certain product or with a certain supplier - Status Tracking: Track the status over time for a request, process, asset, or transaction - Stock Management: Manage the buying, selling, and holding of stocks - Supplier Management: Manage all supplier data and operations - Supply Chain Management: Manage the planning and execution of supply chain activities - Task Management: Create, manage and track all task activities and progression - Tax Management: Implementation of various strategies to manage tax obligations via planning and maintaining compliance - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Transaction Monitoring: Monitor or audit historical and current transactions to analyze customer account activities - Transportation Management: Organize and track the physical movement of goods from one location to another - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Vendor Managed Inventory: Vendor takes full responsibility for maintaining an agreed inventory of the material on behalf of the buyer - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Warehouse Management: Manage and track operations and inventory within warehouses - Warranty Tracking: Track the duration and expiration of warranty as well as any obligations under that warranty - Workflow Management: Create, design and manage workflows for repetitive tasks - Yard Management: Track and manage all activities and assets in the yard of a warehouse or distribution center --- Get Advice We can help you find the software with the features you need. Features 3.9 (90) 3.9 Based on 90 reviews ## Pricing Value for money 3.7 (68) ### Starting price Free trial not available Value for money 3.7 (68) 3.7 Based on 68 reviews ## Integrations [ monday AI Work Platform](https://www.capterra.com/p/147657/monday-com/)[ Squarespace](https://www.capterra.com/p/143461/Squarespace/)[ Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[ Avalara](https://www.capterra.com/p/75673/AvaTax/)[ BarTender](https://www.capterra.com/p/80556/BarTender/)[ TrackAbout](https://www.capterra.com/p/146314/TrackAbout/)[ Eclipse](https://www.capterra.com/p/2540/Eclipse/)[ Automation Studio](https://www.capterra.com/p/128934/Automation-Studio/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.7 (82) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.7 (82) 3.7 Based on 82 reviews ## User reviews Overall rating 3.9 Based on 89 reviews Filter by rating Counts reflect reviews available in this feed. 5(29) 4(35) 3(15) 2(4) 1(6) Mentioned topic Recent reviews first, then most helpful HH Hassan H. Account Manager Used the software for: Less than 1 year ### "Flexible and vast ERP system! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 22, 2026 Generally quite happy, was an upgrade over our previous system, and should see us through for the life of the business. Can scale without issue. Pros Report studio is amazing, tons of flexibility in creating and controlling the information we see and how we see it. Cons American date format appears and disappears randomly, which can get a little confusing. The forms don't look very nice. Amending them costs an arm and leg. DI Director Director Used the software for: 3-5 years ### "A small company with complex currency needs" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 June 18, 2026 P21 handles our overall business needs well, including some very simple manufacturing requirements. We are a growing company and it's reassuring that P21 can scale as needed. Pros We are a small company but have complex currency requirements which P21 handles well. We sell in multiple currencies which is common, but we need to do accounting for a subsidiary company in a separate base currency. P21 facilitates transferring stock between our companies for a sales order and managing the process seamlessly. Cons The accounting module does not have native bank feeds to import banking data the process is not as slick as with some other solutions. KA Kevin A. Warehouse Manager Used the software for: 3-5 years ### "P21 foe the win!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 June 15, 2026 I love using this ERP. It helps improve our efficiency as a company and enables me to have insight and auditing of everything within our business. Pros I love the intuitiveness of the software. The learning curve is low, and people pick up the system quickly. We use P21 for order management, project management, and inventory management and it serves our company well. Cons I would say the amount of time it takes to resolve bugs and issues it my least favorite part about P21 software. IS IT Systems Coordinator IT Systems Coordinator Used the software for: Less than 1 year ### "Our P21 Journey so far….. " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 May 22, 2026 Throughout our P21 journey we have been supported by great members of the Epicor Project Team. Their signature methodology enabled the successful delivery of our new ERP system, with regular communication on the next steps and phases of the project. Our Project Manager made the whole process very smooth. We are now in a position where P21 can support our growth and expansion plans for years to come. Pros •Epicor’s Customer Support is second to none. You get an instant reply from their friendly Team who genuinely want to help you and 9/10 do get you the solutions you need. •The flexibility you have to create a system that works for you. P21 is a very powerful and customisable system that can in effect be tailored to you, the end user. With the power of Dynachnage to introduce new fields and Business Rules to help automate repetitive processes, you have the flexibility to mould the system to your needs and improve efficiencies. •Permissions – you can be very granular with access for the screens and functions accessible by roles. •The ELC and help and support built into P21 enable the Team to get the self help they require in a variety of channels. From helpful tutorial videos to ‘how to’ knowledge guides, there’s a variety of content available for the Team to access. Cons •There is a distinct gap in knowledge for the UK market in Finance and the functionality of P21 lacks here. •Custom work can be challenging. •Integration with Quick Ship – no one in the UK seems to have knowledge on this product. •Maintenance Screens – there is one for every possible area which can be slightly overwhelming. MD Managing Director Managing Director Used the software for: 1-3 years ### "Prophet 21 Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 20, 2026 Some hurdles had to be jumped initially, but now we are running a very slick system that controls all our business processes with lots of room for expansion and continuous improvement in most area's. The Grow BI system is fantastic and was simple to implement. It gives us instant visibility for all our KPI's. The support team is always on hand to assist with issues and help bring new modules online, and we find them very responsive. After attending a few of the Customer Connect meetings I have been impressed by the roadmap and I am confident we have invested in a future-proof system that will meet our needs as we expand. Pros I love being able to access the system from anywhere without the need for VPN's or other screen share portals. The warehouse management system has dramatically improved our stores and distribution processes. Cons The implementation took a lot of time and we didn't realise at first how much work would be required. The end result was worth the investment. TM Technical Manager Technical Manager Used the software for: 1-3 years ### "Prophet 21: We haven’t looked back since" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 18, 2026 Despite the initial length of time to get the implementation going. When we were allocated a senior PM the project really took off. From about this point it took us around 6-8 months to go live. Which is how I really judge the project. The PM we had at the time was fantastic and supported us all the way through and did everything in his power to get us live on time. When we did Go-Live the support was fantastic we had Epicor engineers on site helping make sure the system was functioning as it should and since then we haven’t looked back. The system is cloud based so you can log in from anywhere in the world. This is incredibly helpful when you need to get answers to a question and you are out of the office. The fact that you can amended screens and tailor them to suit your business practices is priceless. For anyone thinking about choosing P21. Just do it! The implementation isn’t easy but it’s worth the short term pain for the long term gain. Pros It’s scalability. We came from a system which wasn’t easy to turn on new features. But in Prophet 21 if you want to turn on a new feature you can do so at the click of a button and there’s easy to red help articles which will guide you through what you need to do. It’s fantastic to have a system that can grow with the company as it evolves rather than being capped in certain areas. Cons The implementation process. First off I have never done an implementation of an ERP system before, so take this review from that perspective. However, we found that the implementation process was a bit clunky we went through multiple project managers as they kept leaving Epicor which meant information between PMs was lost when they handed over and time was added on to the project. Additionally at the start it took a while to get basic things set up like users and access to the ELC etc. I felt like this stuff shouldn’t have taken as long as I did to set up again adding time to the overall project. IO IT Operations and Security Manager IT Operations and Security Manager Used the software for: Less than 1 year ### "Change at your pace!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 18, 2026 Prophet 21 is intuitive and easy to learn, slashing user training times compared to our previous ERP. Having the ability to make system changes in-house has been a major game-changer. Pros What stands out most about Epicor Prophet 21 is its exceptional agility; the platform allows you to implement changes and business rules with absolute ease. Crucially, updates that would typically take weeks or months in other systems can be successfully deployed in just a matter of hours. Cons Being restricted to read-only access on a single database at any given time creates a significant bottleneck, heavily restricting our ability to perform concurrent testing and data work. AC Accountant Accountant Used the software for: 1-3 years ### "Stay Away!" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 13, 2026 An unethical company that mis-represents itself as a leader in the industry. It's not a true ERP system, rather small individual databases with a poor and unsuccessful attempt to integrate them together. The databases do not communicate with each other, and if they do, it's at a minimal level. Be prepared to adapt to a day/month/year format, and 24-hour time printing on all documents, and accept customer service replies stating, "We are not responsible for any bugs or lack of audit proof tracking". Pros NOTHING. The website appearance is more sophisticated than the software itself. Font and graphics have not been updated from DOS. The system is not auditing proof. Has no build in financial reports. Including basic accounting 101 such as P&L, balance sheet, general ledger activity, or bank reconciliation reports. You must create your own forms using either Excell or Crystal reports. Manually map each line and column to their database and fields. In other words, you must hire a software programmer that knows SQL. This is NOT a user-friendly software. A simple example - to view a customer's records you must go to various screens. One to see their contact information, another to view their purchase and payment activity, another to update phone number, another to change address, and yet another to re-print an invoice. Cons Everything. From inventory management, finance, to sales. The verbiage, and titles throughout the system are uncomprehensible. It's obvious it was written in a foreign language translated into English using a dictionary, without common sense. They take no accountability for bugs Wesley S. Head Of Information Technology Used the software for: 1-3 years ### "Easy to use but hard to report" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 September 13, 2018 I am a user, administrator and analyst for Epicor AVP. Pros AVP is very easy to use from a user standpoint, and not too bad from an administrators standpoint. You can easily maneuver through the software and update the areas you need to, and the support is fantastic. I have to say that Epicor has the best support from all of the different ERP systems I have used, well minus, Sybase/Optimized NALCOMIS support, but that is the US Navy. Cons Reporting is difficult. There isn't a real place to pull reports. We have a Datapoint which can tell us how the tables are connected, but cannot pull real reports. I am using Power Query, and some of the things I want to pull will not calculate right. CF CFO CFO Used the software for: 3-5 years ### "Strong, robust and flexible" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 24, 2019 The application's flexibility allows us to tailor the application to very specific business needs and allow bringing creativity to address our needs Pros Deep functionalities in multiple areas Flexibility in term of technology (UDFs, business rules and screen customization capabilities) Cons A bit late on the market for bringing a web base version and as far as mobility is concerned [View all Reviews](https://www.capterra.com/p/10022775/Epicor-Prophet-21/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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