# Epicor Prophet 21 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Epicor Prophet 21 the right Financial Management solution for you? Explore 83 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10022775/Epicor-Prophet-21/reviews --- Epicor Prophet 21 3.8 (83) [View alternatives](https://www.capterra.com/p/10022775/Epicor-Prophet-21/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Epicor Prophet 21 Ease of use 3.7 Customer Service 3.6 ## Pros and Cons in Reviews BP Bhavin P Purchasing AgentUtilities, 51 - 200 employeesUsed the software for: More than 2 years. “The inventory inquiry view is easier to find than other HVAC ERP systems, I was impressed with how quickly I can reach most screens I need to work with using the shortcut keys.“ May 23, 2025 RH Rachel H AccountantConsumer Goods, 11 - 50 employeesUsed the software for: 1-2 years. “It's not a true ERP system, rather small individual databases with a poor and unsuccessful attempt to integrate them together.“ January 12, 2026 CM Cameron M IT managerWholesale, 51 - 200 employeesUsed the software for: 1-2 years. “Prophet 21 is easy to use and easy for employees to learn to use.“ September 26, 2025 RH Rachel H AccountantConsumer Goods, 11 - 50 employeesUsed the software for: 1-2 years. “It's obvious it was written in a foreign language translated into English using a dictionary, without common sense.“ January 12, 2026 MR Michael R CEOWholesale, 11 - 50 employeesUsed the software for: More than 2 years. “Overall the software works well for us but the cons are serious.“ May 28, 2024 Lk Laura k CFOWholesale, 11 - 50 employeesUsed the software for: More than 2 years. “I do not like having to go back and forth in emails over something that could be resolved in a 10 min phone call. “ September 23, 2025 MS Melissa S CFOWholesale, 51 - 200 employeesUsed the software for: More than 2 years. “Our inventory accuracy is extremely high and we can always tell where an order is in process simply by drilling down within the system. “ November 18, 2021 Lk Laura k CFOWholesale, 11 - 50 employeesUsed the software for: More than 2 years. “I do not like that support has been sent to different countries.“ September 23, 2025 ## Showing most helpful reviews Showing 1-25 of 83 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Wesley S. Head Of Information Technology Packaging and Containers Used the software for: 1-2 years ### "Easy to use but hard to report" September 12, 2018 4.0 I am a user, administrator and analyst for Epicor AVP. Pros AVP is very easy to use from a user standpoint, and not too bad from an administrators standpoint. You can easily maneuver through the software and update the areas you need to, and the support is fantastic. I have to say that Epicor has the best support from all of the different ERP systems I have used, well minus, Sybase/Optimized NALCOMIS support, but that is the US Navy. Cons Reporting is difficult. There isn't a real place to pull reports. We have a Datapoint which can tell us how the tables are connected, but cannot pull real reports. I am using Power Query, and some of the things I want to pull will not calculate right. Review Source BP Bhavin P. Purchasing Agent Utilities Used the software for: 2+ years ### "Easy to use shortcuts" May 23, 2025 4.0 Overall I would say that I am satisfied with the Epicor prophet 21 software and will continue to work with this. Pros The inventory inquiry view is easier to find than other HVAC ERP systems, I was impressed with how quickly I can reach most screens I need to work with using the shortcut keys. Cons I was not a fan of how long it takes for reports to be downloaded from the Epicor system, the system seems to freeze while waiting for reports to be completed. Review Source Response from Epicor Software June 3, 2025 Thank you for your review, we’re happy to hear you’re satisfied with Prophet21. We have noted the reporting challenges and passed it onto our product team to investigate. Epicor Prophet 21 is a cloud-based, data-driven distribution solution that helps optimise complex supply chains, boost profits, and improve productivity. It offers real-time inventory insights, AI-powered forecasting, and connected systems for better visibility and smarter decision-making. mS mike S. Systems Manager Wholesale Used the software for: 1-2 years ### "People need to know before they waste their money and time" December 14, 2021 3.0 I could never recommend this software for anyone, unless you have lots of money to waste and lots of time fixing issues they create and like speaking to someone you can't understand from another country when you are trying to fix something. I am currently working to find a 3rd party for support. For the money we pay for support and the money we paid for the software, there shouldn't be this many issues. Pros Integration from our old P21 system went pretty well. Cons Training was horrible. A lot of things we were not shown and things we were shown weren't always the right way. Support is even worse. Most of the time I can't understand their broken English. That is when I actually get to speak with someone. They are rude and mostly not helpful. It is not 24/7 support. They put out updates that crash the system and cause down time. They make major changes without any notification. Like a new print server so when you come in on a Monday morning, no one can print. Over priced! Reason for choosing Epicor Prophet 21 Management made the decision for me. Review Source RV Rod V. IT Director Wholesale Used the software for: 2+ years ### "Prophet 21 Review" September 30, 2019 5.0 We have experienced a exceptional partnership with Epicor. There have been some bumps in the road but ultimately Epicor listens and responds. We have participated in all of the User Conferences and User Group Conferences. There is an awesome World Wide User Group (WWUG) that is very active and supportive. We have tried to take advantage and apply all of the P21 features that we can and see great return on that effort. Pros The application is loaded with features and benefits, particularly on the distribution side of the software. Our business consists of both Light Manufacturing (35%) and Distribution (65%) which is one of the key areas of the P21 functionality. You can search the market and find excellent distribution software and also search the market and find excellent manufacturing software, but try to find one that is excellent in both. P21 is the leader in this area and they are continuing to enhance both "sides" of the application. We also like the Windows environment which makes it very easy for new users to learn the navigation. Epicor has a lot of third party partners and providers that can bring volumes of additional resources and functionalities to the table. The SQL database is open which provides a ton of value when it comes to additional functionalities. I also love the ability to modify the baseline software appearance with Dynachange, and basic functional logic using Business Rules, and many other similar features. Cons P21 was built on an older database structure and has become limited in modifications such as lengthening the Item ID, or improving speed, and other core database structure. This can be limiting, however the solution most of these has been introduced with the Web enabled P21 application. Otherwise we have had a great experience. Review Source Response from Epicor Software October 1, 2019 Hi Rod, Thank you for your feedback on Prophet 21. We are glad you find it easy to use and rich in functionality and connectivity. We also appreciate your views on the partnership. Your feedback really is invaluable. Please reach out to us at customerreferences@epicor.com to share additional comments and find out more about our reference community. Sincerely The Epicor Social Team VR Verified Reviewer Partner Food & Beverages Used the software for: 2+ years ### "Great option for distribution" September 6, 2018 5.0 Pros It is widely used by distributors of all kinds of industries. The independent user group is an incredible resource of users that are very helpful to everyone in the group Cons Costs and resources needed. This is a very robust software package and will need your time to get it setup the way you want it for your business. The good news is that it can be setup for your business. Review Source Response from Epicor Software September 11, 2018 Thank you for taking the time to post a review. We appreciate all of the feedback you have provided. It is great to hear you are involved in the independent users group. VR Verified Reviewer Customer Service Representative Consumer Services Used the software for: 2+ years ### "Great software that can be tailored to suit your needs" October 26, 2018 4.0 Pros Ease of use, adaptability when needing to add a specific feature or field. Cons "Tabbing" to jump from field to field can sometimes get messy. When it's first opened you can use the tab key to jump from different fields like any other GUI. However, after some use for reasons unknown, eventually the "tab track" will slip off the rails and suddenly hitting the "Tab" key just makes it cycle through the top row of fields instead of the entire interface. Review Source VR Verified Reviewer Inside Sales Manager Wholesale Used the software for: 2+ years ### "A robust program with many different options" May 15, 2018 4.0 Pros There is so many thing you can do with this program as it relates to your business. Specifically with each customer, their orders, etc along with inventory. Cons As mentioned above with so many options, the complexity and different ways to locate the same thing can be overwhelming and take time for those new to the program. Review Source VR Verified Reviewer Sales Manager Oil & Energy Used the software for: 1-2 years ### "Needs some work for sure" April 24, 2019 3.0 Pros It allows us to make our quotes and keep track of sales orders and invoicing in the software. Cons There are some finicky issues with Epicor. If I have 2 monitors, and I move the program from one to the other, it is minuscule. There is a check mark that has to be unchecked if I need to change something in a quote. This can be rather annoying. Review Source AJ B. Product, Marketing and Project Manager Retail Used the software for: Less than 6 months ### "Overall good experience" March 7, 2018 4.0 It is enable us to be much more efficient in our processes, we have better traceability on changes made in the system by which user. The platform is available in different ways, RDS, mobile app, web interface, which is great. Pros The very specific functionalities it offers. It is a very powerful tool for our purchasing department, and hope to explore even further on the possibilities. Cons That the very specific functionalities, are programmed through multiple windows. Sometimes trying to figure out why it doesn't work, only to find out that you forgot to enter something in a different menu. Some features work differently on the sales side versus the purchasing side, which is quite strange. Review Source Doug S. Technology Services Manager Music Used the software for: 6-12 months ### "Epicor Prophet 21 is still around and breathing" September 10, 2018 2.0 Pros Still functions and can help your company get business done. Cons Outdated and seems a bit de-emphasized by the software manufacturer. Review Source Response from Epicor Software September 11, 2018 Hi Doug, Thank you for taking the time to post a review. We appreciate the feedback you have provided. At Epicor, we are committed to the continual improvement and investment in Prophet 21. We will share your feedback internally. Thank you. JM James M. President Wholesale Used the software for: 2+ years ### "15 year user" October 7, 2019 5.0 We manufacture and wholesale products and this software is very capable Pros Robust software that has high end integration modules. SQL platform allows custom integration. Cons Does not easily allow mail or email advertising integration. Has a electronic payment module for credit cards, but lacks integration for ACH, Wire Transfers or integration to your banking platform Review Source Response from Epicor Software October 9, 2019 Hi James, thank you for your feedback about Prophet 21. We're glad to hear that the integration modules are working well for you. Your feedback is invaluable. Please email us at customerreferences@epicor.com to share additional comments. We would especially like to hear about the electronic payments and email integrations in order to feed this back to the appropriate teams. Sincerely The Epicor Social Team TT Terry T. CFO Wholesale Used the software for: 2+ years ### "Great ERP system for mid size company" March 11, 2020 4.0 Pros Integration with credit card processing and sales tax software. Cons Flexibility to integrate with E-commerce environment. Review Source Response from Epicor Software March 18, 2020 Hi Terry, thank you for your feedback on Epicor Prophet 21. We're glad to hear credit card processing and the integration with sales tax software is working well for you. We note your comments on e-commerce integration. Your feedback is invaluable. Please email us at customerreferences@epicor.com to share additional comments and learn about our customer reference program. KN Keith N. President Wholesale Used the software for: 2+ years ### "Very comprehensive package" November 19, 2021 5.0 Great S/W package, it is constantly evolving and stays pertinent. You can get most of what you need in the base package. Good help is always available. Pros It covers everything I need and is easy to use. Cons Reporting functions directly related to customer service could be better Review Source SH Sharon H. Controller Consumer Goods Used the software for: 2+ years ### "Epicor Prelude" February 21, 2017 3.0 We have used the Prelude product since 1995. It has served us well over the years but is no longer in active development. Had all the integrated features we needed at the time. Real time, Order Entry, AR, AP, GL, Inventory, Purchasing. Pay a lot in support fees that supposedly went towards development, but new modules have to be purchased. Only basic enhancements integrated with upgrades. Pros Real time (as opposed to batch processing) based software solution with integrated modules. No redundant data entry needed. Visibility of data available throughout the company. Cons Have lost the majority of good people with working knowledge of the product. Not in active development. Review Source BR Brad R. IT guy Information Technology and Services Used the software for: 2+ years ### "Epicor ERP " April 4, 2022 3.0 Pros Used for our ERP and financial costing and reporting Cons Very pricey and have to buy every module to get anything to work Review Source BS Brian S. CFO Used the software for: 2+ years ### "Nearly eight years after our installation, disappointed in my choice to install it." March 9, 2018 2.0 Pros I was finally able to find a reliable cost-effective third party program that effectively automated reporting; at least for the reports written with crystal reports. Cons Tired of filling out surveys that do not result in change that should be basic to this program ... Review Source Response from Epicor Software March 15, 2018 Brian - Thank you for your response, we value your feedback. We are working with our team and will contact you to follow up. jM jeremy M. warehouse/logistics/inventory manager Wholesale Used the software for: 2+ years ### "always learning new bells and whistles" March 6, 2018 4.0 Due to customizable features, was able to eliminate keystrokes and mouse clicks. Pros Great customizable features; custom columns, the ability to add tabs and add fields almost anywhere on any screen is a great feature. The master 'search' full-text search feature a plus. Cons New windows take too long to load. Other than that, once a window is open, navigation is rather pain-free. Review Source LW Lisa W. Office Manager Accounting Used the software for: 2+ years ### "AP/AR orders" March 6, 2018 5.0 Easy access to information Pros the connection between all the windows. going from orders to invoices and back. the pages are set up nicely Cons it takes much too long to open a new window. When I want to open a new window, i have to wait almost 10=15 seconds. sounds silly, but in today's day everything is so immediate Review Source mA mahmoud A. BC Used the software for: 2+ years ### "good to use difficult data extract" March 7, 2018 4.0 Pros functions are great and fits for distribution centers but not for service and repair orders in cases like this it falls short Cons crystal reports are very difficult to use i refer to have my data extract all in regular excel where all the data are in the same line. Review Source AR Aaron R. IT Manager Business Supplies and Equipment Used the software for: 2+ years ### "Epicor Eterm/Solar" February 13, 2017 4.0 We would recommend this software to other distributors in the electrical field. We have used the system for over 8 years with no major problems. Pros Speed Review Source RK Ruby K. Quality Engineer Automotive Used the software for: 1-2 years ### "Epicor user and interface" November 7, 2017 3.0 Our company has shipped product without quality verification. It has caused several customer complaints. Pros The Epicor software includes several aspects of manufacture. It has helped our company with product manufacture to shipping product. Cons Training is not easy to follow. You may be able to ship product without quality verification. There should be a lock on the functions of the software to follow a procedure fully from components to manufacture, quality control and shipping. Review Source DW Dawn W. Office Manager Paper & Forest Products Used the software for: 2+ years ### "Not quite as promised...." September 28, 2016 2.5 Pros SQL databases are fairly easy to work with. Other than that, there's a lot of frustration. Cons Promises were made by the sales team that could not be met; reporting was not as promised (you mostly need to create your own using Crystal or Excel, and need an sql query writer for the more intricate ones). Review Source SH Samuel H. Sales Representative Construction Used the software for: Less than 6 months ### "EPICOR Potential" March 5, 2019 3.0 Pros Because EPICOR uses windows base it makes navigation easy for first time users. Also its DOS orgins still offers the speed of keyboard fast paths. Cons What I like least is actually a function of the restrictions my company puts on us being able to reach peak potential. It takes a lot of training to truly understand the functionality Review Source PG Patty G. Consumer Services Used the software for: ### "Prophet 21 ranks highest on the software I've used in distribution." December 16, 2014 4.5 Pros What I like best about Prophet 21 is that is is SQL based, which gives you massive ways to get to the data for development and analysis. For the end user, the flow through screens is similar across the modules, making learning and supporting easy. Cons Some of the add-on tools are a little under developed at roll-out for my liking. They are great ideas, but the under development has slowed our roll-out of the add-on. Review Source AA Anthony A. Director of Operations Consumer Goods Used the software for: Less than 6 months ### "Greatest Software of the century" November 8, 2016 5.0 I think with the integration, tools and overall capability to handle multiple business needs and the flexibility allows for more efficient business decisions and processes Pros Flexibility Cons Specific Needs Integration Review Source Similar Products Featured