# Page 3 | Epicor Prophet 21 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Epicor Prophet 21 the right Warehouse Management solution for you? Explore 87 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10022775/Epicor-Prophet-21/reviews --- Epicor Prophet 21 3.9 (87) [View alternatives](https://www.capterra.com/p/10022775/Epicor-Prophet-21/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Epicor Prophet 21 ## Showing most helpful reviews Showing 51-75 of 87 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Sales Manager Oil & Energy Used the software for: 1-2 years ### "Needs some work for sure" April 24, 2019 3.0 Pros It allows us to make our quotes and keep track of sales orders and invoicing in the software. Cons There are some finicky issues with Epicor. If I have 2 monitors, and I move the program from one to the other, it is minuscule. There is a check mark that has to be unchecked if I need to change something in a quote. This can be rather annoying. Review Source CR Chris R. purchasing Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Epicor Eclipse" September 10, 2019 5.0 Inventory levels are easily corrected when setting the right parameters and product maintenance makes everyone's job easier. Pros The abundance of information available and the ease of obtaining that info. Cons So much information that you can get lost Review Source Response from Epicor Software September 12, 2019 Hi Chris, Thank you for your feedback about Epicor Eclipse. We're glad to hear the solution has been easy for you to use. Your feedback is invaluable, and if you would like to send us an email to CustomerReferences@epicor.com, we would be pleased to receive additional comments and tell you about our customer reference program. Sincerely, The Epicor Social Team KN Keith N. President Wholesale Used the software for: 2+ years ### "Very comprehensive package" November 19, 2021 5.0 Great S/W package, it is constantly evolving and stays pertinent. You can get most of what you need in the base package. Good help is always available. Pros It covers everything I need and is easy to use. Cons Reporting functions directly related to customer service could be better Review Source JS Jeff S. CFO Wholesale Used the software for: 2+ years ### "P21" October 7, 2019 4.0 Pros Easy to use and follow the menus. Very functional. Cons Weak on reporting capabilities. Can be difficult to deal with credit card payments. Review Source Response from Epicor Software October 9, 2019 Hi Jeff, thank you for your feedback about Prophet 21. Your comments really are invaluable. Please email us at customerreferences@epicor.com to learn about our customer reference program. We would especially like to hear more on the reporting and credit card payment issues in order to feed this back to the relevant teams. Sincerely, The Epicor Social and Communities Team SH Sharon H. Controller Consumer Goods Used the software for: 2+ years ### "Epicor Prelude" February 21, 2017 3.0 We have used the Prelude product since 1995. It has served us well over the years but is no longer in active development. Had all the integrated features we needed at the time. Real time, Order Entry, AR, AP, GL, Inventory, Purchasing. Pay a lot in support fees that supposedly went towards development, but new modules have to be purchased. Only basic enhancements integrated with upgrades. Pros Real time (as opposed to batch processing) based software solution with integrated modules. No redundant data entry needed. Visibility of data available throughout the company. Cons Have lost the majority of good people with working knowledge of the product. Not in active development. Review Source LC Lynn C. CFO Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Windows user friendly" May 2, 2017 4.0 Pros Anyone who is familiar with Windows based products will have an easy time learning the interface. The SQL database makes it easy to retrieve information. The screens and security are easily customizable by role or user There are numerous third party products that work seamlessly numerous tools available for inventory control Advanced demand forecasting tools Cons handling of customer deposits is clumsy not particularly retail transaction friendly needs to have a mobile credit card interface. Review Source BR Brad R. IT guy Information Technology and Services Used the software for: 2+ years ### "Epicor ERP " April 4, 2022 3.0 Pros Used for our ERP and financial costing and reporting Cons Very pricey and have to buy every module to get anything to work Review Source BB Bart B. President/ceo Used the software for: 2+ years ### "Over sold on a very difficult to implement and then actually use product takes more time to process" March 12, 2018 2.0 Pros Robust with a lot of power- which would be great but seems to be ineffective and inefficient in its actual use. Very time consuming for users Cons Have to buy more and more add one to do what we we sold it would do. Takes more time to process orders than anything in the past. Review Source Response from Epicor Software March 15, 2018 Bart - Thank you for your response, we value your feedback. We are working with our team to contact you for a follow up. BS Brian S. CFO Used the software for: 2+ years ### "Nearly eight years after our installation, disappointed in my choice to install it." March 9, 2018 2.0 Pros I was finally able to find a reliable cost-effective third party program that effectively automated reporting; at least for the reports written with crystal reports. Cons Tired of filling out surveys that do not result in change that should be basic to this program ... Review Source Response from Epicor Software March 15, 2018 Brian - Thank you for your response, we value your feedback. We are working with our team and will contact you to follow up. CP Charlee P. Corporate IT Consumer Goods Used the software for: 2+ years ### "Takes a minute to understand" August 15, 2017 4.0 P21 has a lot of room to grow, it is great bare bones, and definitely a company you have to be patient with. Pros many features, room to expand, personalization, lots of networking options, helpful forum, multi functional Cons pricey, not intuitive, to take the learning courses it costs more money, features come with a basic versions and a "premium" paid for version, such as dynachange and crm Review Source jM jeremy M. warehouse/logistics/inventory manager Wholesale Used the software for: 2+ years ### "always learning new bells and whistles" March 6, 2018 4.0 Due to customizable features, was able to eliminate keystrokes and mouse clicks. Pros Great customizable features; custom columns, the ability to add tabs and add fields almost anywhere on any screen is a great feature. The master 'search' full-text search feature a plus. Cons New windows take too long to load. Other than that, once a window is open, navigation is rather pain-free. Review Source TH Ted H. Business Analyst Building Materials Used the software for: 2+ years ### "Good system for distribution, Web based version of the software still lacking" March 6, 2018 4.0 Pros Good distribution software, easy to use. Upgrades included in support package and are frequent. Company making good effort to introduce new features. Cons New web version of the system was lacking. It was recently released but i expected it to be more ready for prime time. Was disappointed had to stay with windows version of software. Review Source LW Lisa W. Office Manager Accounting Used the software for: 2+ years ### "AP/AR orders" March 6, 2018 5.0 Easy access to information Pros the connection between all the windows. going from orders to invoices and back. the pages are set up nicely Cons it takes much too long to open a new window. When I want to open a new window, i have to wait almost 10=15 seconds. sounds silly, but in today's day everything is so immediate Review Source JB Joseph B. Accountant Wholesale Used the software for: 2+ years ### "Great product. Additional modules are pretty pricey. " March 6, 2018 4.0 Fairly easy to understand and use. Pros Very robust, has the ability to do just about anything you could want. From custom pricing by customer to pricing for quantity breaks. Cons If you need to adjust anything, wording or calculations on an invoice all costs. Plus the cost of additional modules is up there. Review Source mA mahmoud A. BC Used the software for: 2+ years ### "good to use difficult data extract" March 7, 2018 4.0 Pros functions are great and fits for distribution centers but not for service and repair orders in cases like this it falls short Cons crystal reports are very difficult to use i refer to have my data extract all in regular excel where all the data are in the same line. Review Source DK Derek K. System Administrator Industrial Automation Used the software for: 1-2 years ### "Easy to learn, use and expand" May 5, 2017 4.0 Pros We can have a new employee functional in under a week. Support is great. Extensibility allows us to customize what we need. Always room to expand, no constraints. Cons The software seems to crash easily. Slightly quirky in terms of the software being very rigid (you can't do some things on the fly that would be beneficial). Review Source AR Aaron R. IT Manager Business Supplies and Equipment Used the software for: 2+ years ### "Epicor Eterm/Solar" February 13, 2017 4.0 We would recommend this software to other distributors in the electrical field. We have used the system for over 8 years with no major problems. Pros Speed Review Source AH Amanda H. Client Service Rep Consumer Services Used the software for: 6-12 months ### "Epicor Prophet 21 " January 9, 2019 4.0 I did learn the system really fast. I love the ease of access. Pros What I like most is how organized P21 is. It keeps all the orders organized and clean. It makes it easy to see what's happening with the order. Cons This software can be very glitchy at times. There are times where you can be in the middle of doing something and it will completely shut down on you and close you out of the application. Review Source RK Ruby K. Quality Engineer Automotive Used the software for: 1-2 years ### "Epicor user and interface" November 7, 2017 3.0 Our company has shipped product without quality verification. It has caused several customer complaints. Pros The Epicor software includes several aspects of manufacture. It has helped our company with product manufacture to shipping product. Cons Training is not easy to follow. You may be able to ship product without quality verification. There should be a lock on the functions of the software to follow a procedure fully from components to manufacture, quality control and shipping. Review Source JS Justin S. Systems Administrator Consumer Goods Used the software for: 2+ years ### "Excellent software for mid-sized distribution companies" July 26, 2017 4.0 Pros Epicor provides phenomenal support for their products. The Prophet 21 GUI (graphical user interface) is easily learned by users, even the most non-tech users. Cons Determining which format (web based, hosted, self hosted) to purchase can be difficult to determine. The price breaks for user license is very expensive. Review Source DW Dawn W. Office Manager Paper & Forest Products Used the software for: 2+ years ### "Not quite as promised...." September 28, 2016 2.5 Pros SQL databases are fairly easy to work with. Other than that, there's a lot of frustration. Cons Promises were made by the sales team that could not be met; reporting was not as promised (you mostly need to create your own using Crystal or Excel, and need an sql query writer for the more intricate ones). Review Source BL Barbara L. IT Manager Industrial Automation Used the software for: 2+ years ### "Prophet 21 is a workhorse" August 29, 2016 4.0 Pros The Prophet 21 development and support staff are very knowledgeable. Many of the folks have been there a long time, employee retention is great and the knowledge is very useful. Cons some of the import functionality and the inability to add fields to the import mappings Review Source SH Samuel H. Sales Representative Construction Used the software for: Less than 6 months ### "EPICOR Potential" March 5, 2019 3.0 Pros Because EPICOR uses windows base it makes navigation easy for first time users. Also its DOS orgins still offers the speed of keyboard fast paths. Cons What I like least is actually a function of the restrictions my company puts on us being able to reach peak potential. It takes a lot of training to truly understand the functionality Review Source BK Bonni K. Office Manager Automotive Used the software for: Less than 6 months ### "Rudest Employees and Horrible Tech Support" January 18, 2017 1.0 I have had their software for 8 years, and every time I have had to call I have had the worst experience. You cannot call and get tech help you have to leave a message, and that message usually isn't returned for at least 24hours even with a system down. They have discontinued my software and while they will still charge me for it, they refuse to even answer a simple question without being rude and condescending. Even before they discontinued my software I still had multiple problems their tech support. I rarely write bad reviews but the last contact I had with this company was so unprofessional. Review Source PG Patty G. Consumer Services Used the software for: ### "Prophet 21 ranks highest on the software I've used in distribution." December 16, 2014 4.5 Pros What I like best about Prophet 21 is that is is SQL based, which gives you massive ways to get to the data for development and analysis. For the end user, the flow through screens is similar across the modules, making learning and supporting easy. Cons Some of the add-on tools are a little under developed at roll-out for my liking. They are great ideas, but the under development has slowed our roll-out of the add-on. Review Source Similar Products Featured ## Related categories [Financial Reporting](https://www.capterra.com/financial-reporting-software/)[Inventory Management](https://www.capterra.com/inventory-management-software/)[Inventory Control](https://www.capterra.com/inventory-control-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.