# Page 3 | Epicor Prophet 21 Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Epicor Prophet 21 the right Warehouse Management solution for you? Explore 83 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/10022775/Epicor-Prophet-21/reviews

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Epicor Prophet 21

3.8 (83)

[View alternatives](https://www.capterra.com/p/10022775/Epicor-Prophet-21/alternatives/)

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Last updated March 13th, 2026

# Page 3 - Reviews of Epicor Prophet 21

## Showing most helpful reviews

Showing 51-75 of 83 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

WT

Wayne T.  
Operations Manager  
Wholesale  
Used the software for: 2+ years

### "Good Review"

March 11, 2020

4.0

overall very good.

Pros

Use the a/r program making calls and recording results mostly. Use it some for sales. Good features in both.

Cons

Not being able to print to my home printer when working remotely with forticlient.

Review Source

Response from Epicor Software

March 18, 2020

Hi Wayne, thank you for your feedback on Epicor Prophet 21. We're glad to hear it is working well for you. Your feedback is invaluable. Please email us at customerreferences@epicor.com to share additional comments and learn about our customer reference program.

LC

Lynn C.  
CFO  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Windows user friendly"

May 2, 2017

4.0

Pros

Anyone who is familiar with Windows based products will have an easy time learning the interface. The SQL database makes it easy to retrieve information. The screens and security are easily customizable by role or user There are numerous third party products that work seamlessly numerous tools available for inventory control Advanced demand forecasting tools

Cons

handling of customer deposits is clumsy not particularly retail transaction friendly needs to have a mobile credit card interface.

Review Source

wU

wayne U.  
President  
Warehousing  
Used the software for: 2+ years

### "A difficult journey for a layman"

March 6, 2018

3.0

increased productivity from order entry and production (kitting) processes

Pros

Ease of access to different programs from multiple points. Ease of adding things like contract pricing and customer item numbers

Cons

Lack of basic reports that make sense to me. (seems reports must have been written by a programmer that would not be using them on a daily basis). High cost of special reports and basic changes. Basic things like letting you move out of a field without entering anything and it is a required field.

Review Source

PB

Pranagnya B.  
Business Process New Associate  
Computer Software  
Used the software for: Less than 6 months

### "One of the good ERP accounting Software"

April 3, 2020

5.0

i) I was working for a medium sized plumbing company as a Solutions Providing Consultant and they were maintaining their records in Tally ii) After some Google search and research I found this Software iii) I really loved the Dashboards customization so that my client can customize it however he wants, he can see all the sales in a single place

Pros

i) I personally like Linux OS and this software is specifically designed to work on Linux OS ii) Its overall price is cheaper as there is no cost for OS iii) The Dashboard and export functionality impressed me iv)

Cons

While I was using it I couldn't import million records from Excel to this Software. I don't know whether they have upgraded the software or improved and made it to possible.

Switched from

[TallyPrime](https://www.capterra.com/p/127762/Tally-ERP-9/)

Tally is more of a book keeping Software but for an ERP it isn't the suitable or it isn't the best.

Review Source

Response from Epicor Software

April 8, 2020

Hi Pranagnya, thank you for your feedback about Epicor Eclipse. We're glad to hear the customization is working well for you and your client. Your feedback is invaluable. Please feel free to ask your client to email us at customerreferences@epicor.com to share additional comments and learn about our customer reference program.

BB

Bart B.  
President/ceo  
  
Used the software for: 2+ years

### "Over sold on a very difficult to implement and then actually use product takes more time to process"

March 12, 2018

2.0

Pros

Robust with a lot of power- which would be great but seems to be ineffective and inefficient in its actual use. Very time consuming for users

Cons

Have to buy more and more add one to do what we we sold it would do. Takes more time to process orders than anything in the past.

Review Source

Response from Epicor Software

March 15, 2018

Bart - Thank you for your response, we value your feedback. We are working with our team to contact you for a follow up.

JK

Jay K.  
Gear project manager  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Great concept, not user friendly "

May 8, 2018

3.0

The base Eclipse program is very expensive, but is not user friendly. If Eclipse itself operated like JM, then I would give it 5 stars.

Pros

Only the job management adder is worth using. It is VERY user friendly when it doesn't act glitchy.

Cons

The base system is overly robust and requires extensive training for the average new employee. It is very expensive for a mid size distributor to commit to using.

Review Source

CP

Charlee P.  
Corporate IT  
Consumer Goods  
Used the software for: 2+ years

### "Takes a minute to understand"

August 15, 2017

4.0

P21 has a lot of room to grow, it is great bare bones, and definitely a company you have to be patient with.

Pros

many features, room to expand, personalization, lots of networking options, helpful forum, multi functional

Cons

pricey, not intuitive, to take the learning courses it costs more money, features come with a basic versions and a "premium" paid for version, such as dynachange and crm

Review Source

JR

James R.  
CEO (retired)  
Wholesale  
Used the software for: 2+ years

### "Supply chain efficiencies "

March 16, 2020

4.0

Very focused on working with users to drive IT technology through the supply chain to help our customers, our people, and our suppliers.

Pros

wireless warehouse features, ease of use, user group focus.

Cons

secondary processing still a little sluggish.

Reason for choosing Epicor Prophet 21

Conversion ability from Faspac and organizational fit.

Review Source

Response from Epicor Software

March 23, 2020

Hi James, thank you for your feedback about Epicor Prophet 21. We're glad to hear it is working well for you and driving supply chain efficiencies. Your feedback is invaluable. Please email us at customerreferences@epicor.com to share additional comments and learn about our customer reference program.

TH

Ted H.  
Business Analyst  
Building Materials  
Used the software for: 2+ years

### "Good system for distribution, Web based version of the software still lacking"

March 6, 2018

4.0

Pros

Good distribution software, easy to use. Upgrades included in support package and are frequent. Company making good effort to introduce new features.

Cons

New web version of the system was lacking. It was recently released but i expected it to be more ready for prime time. Was disappointed had to stay with windows version of software.

Review Source

LL

Laurencio L.  
  
Food & Beverages  
Used the software for:

### "Buyer beware"

December 26, 2014

1.5

Pros

It appears deceptively easy to use, but only after you become intimately aware of tab locations and features, and it has a somewhat pleasant GUI. Actually, there isn't much that I really like about it.

Cons

It has noticeable shortcomings, such as the inability to reference two or more items as one general preferred item. In other words, if you have the same item that is called 3-4 different item names depending upon the manufacturer of the item, it doesn't allow you to establish the preferred item, and we have been told this feature is a few versions away. The shipping address on POs is often incomplete because the user very often runs out of available space, yet typing in the order screen doesn't do the same thing. The most aggravating feature by far is the customer quotes.The software expressly forbids you to dictate a vendor other than what the system has established as the preferred vendor. It absolutely excludes the option. So what happens is that the order has to be changed to another vendor when processed. If you forget to do this at a later date, you can literally cost your company hundreds or thousands of dollars because the wrong vendor was given the PO.

Review Source

JB

Joseph B.  
Accountant  
Wholesale  
Used the software for: 2+ years

### "Great product. Additional modules are pretty pricey. "

March 6, 2018

4.0

Fairly easy to understand and use.

Pros

Very robust, has the ability to do just about anything you could want. From custom pricing by customer to pricing for quantity breaks.

Cons

If you need to adjust anything, wording or calculations on an invoice all costs. Plus the cost of additional modules is up there.

Review Source

SS

Scotty S.  
Purchasing Manager  
Machinery  
Used the software for: Less than 6 months

### "Epicor Supply Chain"

May 12, 2020

5.0

To be 3 months into this system I feel the transition went well and Epicor is so so so so much better than our previous system. This is a very good ERP system and from a Purchasing/Inventory stand point this system is very robust. There is nothing I feel like I need that I don't have.

Pros

For a large system Epicor Supply Chain is fairly simple. It makes it simple to find what you are looking for. Most of the separate quarries you would want to see are a click away. Most anywhere you have a part number entered, you can click into open demand, inventory history, or available suppliers.

Cons

We implemented about 3 months ago and setting up to manage our inventory properly took some work. We had done a lot of set up before going live but had a few bumps, nothing that caused serious problems though.

Review Source

DK

Derek K.  
System Administrator  
Industrial Automation  
Used the software for: 1-2 years

### "Easy to learn, use and expand"

May 5, 2017

4.0

Pros

We can have a new employee functional in under a week. Support is great. Extensibility allows us to customize what we need. Always room to expand, no constraints.

Cons

The software seems to crash easily. Slightly quirky in terms of the software being very rigid (you can't do some things on the fly that would be beneficial).

Review Source

ST

Shawn T.  
Stocker  
Food & Beverages  
Used the software for: Less than 6 months

### "Epicor Use"

May 14, 2021

4.0

Pros

Fast and the ability to inventory. Easy to use

Cons

Sometimes would freeze up but few and far between

Review Source

Response from Epicor Software

May 19, 2021

Dear Shawn, thank you for your feedback on Epicor for Dstribution. We're glad to hear you find it easy to use and it's supporting inventory management for you. Your feedback is invaluable. Please email us at customerreferences@epicor.com to share additional comments and learn about our customer reference program.

AH

Amanda H.  
Client Service Rep  
Consumer Services  
Used the software for: 6-12 months

### "Epicor Prophet 21 "

January 9, 2019

4.0

I did learn the system really fast. I love the ease of access.

Pros

What I like most is how organized P21 is. It keeps all the orders organized and clean. It makes it easy to see what's happening with the order.

Cons

This software can be very glitchy at times. There are times where you can be in the middle of doing something and it will completely shut down on you and close you out of the application.

Review Source

CM

Charles M.  
Director of Communications  
Business Supplies and Equipment  
Used the software for: Less than 6 months

### "Wholesale in a tough market"

November 3, 2016

5.0

We are a redistributor of janitorial and sanitation supplies in the mid-Atlantic region of the U.S. Our business model, while very successful for us, requires that we have access to, and the ability to manipulate data in unusual ways and Epicor Prophet 21 gave us the flexibility to do that. Because of its complexity and comprehensive nature, it can be a little intimidating to new users, but by incorporating many standard paradigms, it's never been a problem to train users or adapt the system to keep us performing at optimum levels.

Pros

As an open database product, we have complete control over the information. When we have run into any issues or had questions, the support staff has been stellar.

Cons

Full functionality may only be achieved with the addition of other products which come at a cost and may not integrate perfectly.

Review Source

JS

Justin S.  
Systems Administrator  
Consumer Goods  
Used the software for: 2+ years

### "Excellent software for mid-sized distribution companies"

July 26, 2017

4.0

Pros

Epicor provides phenomenal support for their products. The Prophet 21 GUI (graphical user interface) is easily learned by users, even the most non-tech users.

Cons

Determining which format (web based, hosted, self hosted) to purchase can be difficult to determine. The price breaks for user license is very expensive.

Review Source

RT

Roger T.  
  
  
Used the software for:

### ""

May 8, 2013

1.5

We updated from their Acclaim System to the P21 Operating System, and have had nothing but problems. For a system that is supposed to be a complete system, it is not! It does not have payroll or include a financial spreadsheet; we had to buy an Excel program, that is the only way to do a financial statement. The order processing is very, very slow, especially for non-stock items. On Acclaim it would accept a multiplier, on P21 you have to figure out the cost and enter them individually - no multipliers are available. And those non-stock items stay in the system forever! So you can resell them, but if the price is incorrect and someone does not check them, you are in trouble. You have to delete them manually. On the purchase requirements report, it does not show you inventory methods, usages, ect., so if you want to edit that information you have to do so manually as well, on each item! It does have some nice features, but if you are an Acclaim user I would highly recommend staying put!

Review Source

BL

Barbara L.  
IT Manager  
Industrial Automation  
Used the software for: 2+ years

### "Prophet 21 is a workhorse"

August 29, 2016

4.0

Pros

The Prophet 21 development and support staff are very knowledgeable. Many of the folks have been there a long time, employee retention is great and the knowledge is very useful.

Cons

some of the import functionality and the inability to add fields to the import mappings

Review Source

gM

genera M.  
COO  
Automotive  
Used the software for: Less than 6 months

### "ecommerce catalog"

September 15, 2016

4.5

Pros

Epicor is one of the top catalog providers in terms of automobile parts, even though its quite expensive but they have proven to have the best data in the industry. I've tried a couple others but Epicor hands down has the best catalog system out there to date. They have logged many decades of data pertaining to everything for a vehicle.

Cons

price! They price is far too expensive, Epicor knows you NEED their catalog to do business via ecommerce. You get assigned a sales guy who's mission is to sell you their cloud service, catalog and other cool features that your business may or may not need. Only utilize the software based on your business needs, tailor make it to fit your budget and work best for your company.

Review Source

BK

Bonni K.  
Office Manager  
Automotive  
Used the software for: Less than 6 months

### "Rudest Employees and Horrible Tech Support"

January 18, 2017

1.0

I have had their software for 8 years, and every time I have had to call I have had the worst experience. You cannot call and get tech help you have to leave a message, and that message usually isn't returned for at least 24hours even with a system down. They have discontinued my software and while they will still charge me for it, they refuse to even answer a simple question without being rude and condescending. Even before they discontinued my software I still had multiple problems their tech support. I rarely write bad reviews but the last contact I had with this company was so unprofessional.

Review Source

KD

Kevin D.  
Project Manager  
Consumer Goods  
Used the software for: 6-12 months

### "A well known well developed software"

July 15, 2016

3.5

Pros

This software is one that many people have heard of so its easy to refer to and find support online for. It has a wide range of functionality making it a useful product for a massive amount of companies.

Cons

This product is super expensive. You are paying for the brand, everyone has heard of it. Profit 21 is an incredibly powerful tool but because its made for so many different types of companies there are a lot of functions that you don't need. This makes the interface really busy.

Review Source

JC

Javier C.  
IT Engineer  
Industrial Automation  
Used the software for: Less than 6 months

### "Excellent ERP Software"

February 9, 2017

4.0

It has several things to point out. Has an advanced EDI Module, some other modules for accounts, clients but the best part is its production module.

Pros

Its production module.

Cons

Not very user friendly, excessive steps to make one thing.

Review Source

JB

Jason B.  
  
Industrial Automation  
Used the software for:

### "Epicor (Prophet21) Review"

December 15, 2014

3.5

Pros

It's an excellent out of the box distribution software. Epicor seems to have thought of every thing to meet distribution needs and included it in a tidy package.

Cons

We are using the P21 suite which is catered to distribution, but we also have a fair amount of manufacturing with other entities and value-add production. Sometimes the production module can be cumbersome.

Review Source

AS

Amit S.  
  
  
Used the software for:

### ""

November 8, 2012

3.0

Software is great but lacks reporting. I feel they are gouging you because you have nowhere else to go once you purchase the product. They promise you the world when they come to sell you the software but once you in implementation you find out that everything they told you the software can do out of the box, is a custom modification that is going to cost you alot of money.

Review Source

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