--- title: "ITpipes Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ITpipes Software - reviews, pricing plans, popular comparisons to other Inspection products and more." source_url: "https://www.capterra.com/p/10022781/ITpipes/" page_type: "product" language: "en" --- # ITpipes Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ITpipes ## What is ITpipes? ITpipes is a water pipe inspection management software that provides actionable data for CCTV pipe inspections. Users can gather, analyze, and manage water pipeline inspection data in a unified, configurable system. It offers automated integrations with asset management platforms such as Esri, Cityworks, Cartegraph, Maximo, and more. Key features include customizable workflows, browser-based access, intuitive interfaces, and powerful reporting tools. ## What is ITpipes used for? [Inspection](https://www.capterra.com/inspection-software/)[Utility Management Systems](https://www.capterra.com/utility-management-systems-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ITpipes?[Manage this product listing](https://www.g2.com/products/itpipes/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ITpipes 4.0 (1) VS. [4.8 (1,068)](https://www.capterra.com/p/179296/GetMaintainx/reviews/) Starting Price Contact vendor Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.8 (1,068) Value For Money 4.0 (1) Value For Money 4.7 (986) Customer Service 4.0 (1) Customer Service 4.8 (1,006) ## ITpipes alternatives [4.7 (328)](https://www.capterra.com/p/144012/Inspection-Support-Network/reviews/) Starting price $3.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [4.9 (934)](https://www.capterra.com/p/157144/Spectora/reviews/) Starting price $109.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [ZenFire](https://www.capterra.com/p/10018853/ZenFire/) [4.7 (28)](https://www.capterra.com/p/10018853/ZenFire/reviews/) Starting price $60.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10018853/ZenFire/) [Mitti (by SafetyCulture)](https://www.capterra.com/p/141080/iAuditor/) [4.6 (355)](https://www.capterra.com/p/141080/iAuditor/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/141080/iAuditor/) [View all alternatives](https://www.capterra.com/p/10022781/ITpipes/alternatives/) ## FAQs about ITpipes Overview ### What company size and specific industries is ITpipes built for? ITpipes is designed for municipalities and contractors in the United States and Canada that manage water pipeline inspections. It suits organizations of varying sizes in public infrastructure and contracting, especially those needing accurate, real-time inspection data to support budgeting and operational decisions. Features and Usability ### What are the key features of ITpipes? ITpipes offers inspection management, failed inspection tracking, asset tracking, and asset lifecycle management for water infrastructure. It also includes work order management, preventive maintenance, inventory management, and configurable workflow, plus real-time reporting, customizable reports, data capture and transfer, document management, alerts/escalation, and offline access. Integrations ### Which third-party tools and platforms does ITpipes integrate with? ITpipes integrates with Aries, Beehive Industries, CUES, Maximo, NEXGEN, and Proteus. These catalog integrations cover inspection, asset management, and utility workflow systems, giving ITpipes connections to six third-party platforms. Getting Started and Support ### What training and onboarding options does ITpipes offer? ITpipes provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover scheduled group learning, documentation offers written reference material, and videos provide self-paced visual instruction. Getting Started and Support ### What customer support options does ITpipes offer? ITpipes provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. No reviewer feedback on support experience is available here, so user sentiment about response times or helpfulness cannot be confirmed from the catalog data. ## Features AI summary Based on 1,557 Inspection reviews Capterra reviewers highlight these as the top features buyers look for in inspection software: - **Inspection Management** (**50%** of reviewers rated this feature as critical) - **Mobile Access** (**59%**) - **Work Order Management** (**51%**) ITpipes supports **Inspection Management** and **Work Order Management**, giving teams a clear way to plan inspections, document findings, and manage follow-up tasks tied to repair or maintenance work. However, it does not offer **Mobile Access**. Instead, it provides **Report Templates** (**41%**) and **Failed Inspection Tracking** (**42%**), which can help teams standardize documentation and keep closer watch on issues that need corrective action, helping businesses maintain more consistent records and respond faster to inspection results. Customizable Reports 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Alter the layout and content of reports Data Import/Export 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Import and export data to and from software applications Workflow Management 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Escalation System alerts about the need to escalate an issue or request Asset Lifecycle Management Manage assets throughout their lifecycle to optimize profit ITpipes 34 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Escalation: System alerts about the need to escalate an issue or request - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Configurable Workflow: Configure existing workflows to meet your organization's needs - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Capture and Transfer: Import, collect, and capture data from multiple sources - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Document Management: Store, manage, and track all electronic documents in a centralized location - Failed Inspection Tracking: Track and store information regarding failed inspections - For Water: Utility billing for water - Inspection Management: Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards - Inventory Management: Track and manage inventory levels to maintain proper supply - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Offline Access: Ability of websites, web applications, or mobile applications to function without an active internet connection - Preventive Maintenance: Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Report Templates: Sample of reports that could be customized as needed or used as is - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Risk Assessment: Initiate collection and analysis of known risks - Scheduling: Plan availability and assign specific time slots for tasks and resources - Subcontractor Management: Track information, qualifications, and contact details of subcontractors - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.0 (1) 4.0 Based on 1 reviews ## Pricing Value for money 4.0 (1) ### Starting price Free trial not available Value for money 4.0 (1) 4.0 Based on 1 reviews ## Integrations [ Proteus](https://www.capterra.com/p/205227/Proteus/)[ NEXGEN](https://www.capterra.com/p/84713/NEXGEN-Asset-Management/)[ CUES](https://www.capterra.com/p/10001897/CUES/)[ Beehive Industries](https://www.capterra.com/p/183044/Beehive/)[ Aries](https://www.capterra.com/p/165027/Aries/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (1) 4.0 Based on 1 reviews ## User reviews Overall rating 4.0 Based on 1 reviews Filter by rating 5(0) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MD Mark D. Sewer Maintenance Leadworker Construction ### "Itpipes Review " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 20, 2025 The overall experience with IT pipes has been very good. Pros Software is easy to use. IT support is very good. Customer service is very good. Cons Although the technical support is very good, some IT techs are better than others. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 8, 2025 Thanks Mark for your review! We want you to know we are constantly working to improve both our product and service, so your feedback is greatly appreciated. Thanks for being a loyal ITpipes user! ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.