--- title: "CareWork Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CareWork Software - reviews, pricing plans, popular comparisons to other Long Term Care products and more." source_url: "https://www.capterra.com/p/10022856/CareWork/" page_type: "product" language: "en" --- # CareWork Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) CareWork ## What is CareWork? CareWork is a pre-built business intelligence (BI) platform built specifically for senior living and care operators. Instead of juggling multiple logins and disconnected systems, CareWork brings your CRM, EHR, HR, labor, financial, and procurement data together into a single, real-time platform. With CareWork, you get: One Login & Unified Data – All your operational and financial information in one place. Standardized KPIs – Benchmark performance across communities with consistent, meaningful metrics. Instant Portfolio Visibility – Spot trends, address issues, and make faster, data-driven decisions. Tailored Implementation – Configured to your unique organizational structure, priorities, and reporting needs. CareWork helps leaders reduce reporting time, improve efficiency, and stay ahead of industry changes—freeing teams to focus more on delivering quality care. ## What is CareWork used for? [Workflow Management](https://www.capterra.com/workflow-management-software/)[Nursing Home](https://www.capterra.com/nursing-home-software/)[Assisted Living](https://www.capterra.com/assisted-living-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CareWork?[Manage this product listing](https://www.g2.com/products/carework/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CareWork 5.0 (2) VS. [4.2 (11)](https://www.capterra.com/p/164514/Yardi-Senior-Living-Suite/reviews/) Starting Price Contact vendor Starting Price $0.01 Per Feature Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (2) Ease Of Use 4.2 (157) Value For Money 5.0 (2) Value For Money 3.8 (120) Customer Service 5.0 (2) Customer Service 3.8 (133) ## CareWork alternatives [4.2 (5)](https://www.capterra.com/p/164513/eMAR/#reviews) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [4.6 (37)](https://www.capterra.com/p/248496/Service-Minder/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.6 (5,315)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars Highest Rated [5.0 (1)](https://www.capterra.com/p/10009685/Yardi-EHR/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars ## FAQs about CareWork Overview ### What company size and specific industries is CareWork built for? CareWork is designed for single-site and multi-site senior care providers, including skilled nursing facilities, assisted living communities, and continuing care retirement communities. It fits organizations in the senior care sector that need a centralized system to support operations, decision-making, efficiency, and resident outcomes. Features and Usability ### What are the key features of CareWork? CareWork offers care plan management, patient records management, and charting for clinical documentation, plus scheduling, attendance tracking, and task management for staff coordination. It also includes billing and invoicing, compliance management, incident management, customizable reports, workflow management, and third-party integrations. Getting Started and Support ### What training and onboarding options does CareWork offer? CareWork provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover group learning, documentation offers written reference, and videos provide self-paced learning material. Getting Started and Support ### What customer support options does CareWork offer? CareWork offers email/help desk and phone support. With no reviewer feedback available on support, no claims can be made about response times, helpfulness, or common issues. The listed channels indicate direct contact options for users seeking account or product assistance. ## Features AI summary Based on 13,904 Long Term Care reviews Capterra data shows that buyers of Workflow Management software rank the following features as their top priorities: - **Task Management** (**50%** of reviewers rated this feature as critical) - **Progress Tracking** (**46%**) - **Business Process Automation** (**43%**) CareWork includes **Task Management** and **Business Process Automation**. However, it does not include **Progress Tracking**. With **Task Management**, teams can organize work, assign responsibilities, and keep day-to-day activities on schedule, while **Business Process Automation** helps reduce manual effort by automating repeatable workflows and routine steps, helping businesses improve consistency and complete work more efficiently. Business Process Automation 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Activity Dashboard 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Customizable Templates 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Pre-designed layouts that can be customized to match preferences and requirements Financial Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Plan, manage, and track the financial activities of an individual or organization Incident Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage and track all disruptions and incidents Performance Metrics 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important A set of indicators that tracks the performance of networks, applications, systems, teams, etc. CareWork 40 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Attendance Tracking: Track the attendance of specific individuals or groups - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes - Care Plan Management: Manage the treatment plan and coordination between care providers and patients with special health care needs - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Analysis Tools: Analyze survey results via statistical testing or crosstabs directly within the software - Data Visualization: Graphical representation of data - Document Management: Store, manage, and track all electronic documents in a centralized location - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Financial Management: Plan, manage, and track the financial activities of an individual or organization - For Healthcare: Software designed for the healthcare industry - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Incident Management: Manage and track all disruptions and incidents - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Key Performance Indicators: Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity - KPI Monitoring: Tracking the status of previously identified performance measurements - Medical Billing: Manage billing and payments for a healthcare provider - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Staff Management: Schedule shifts for staff/employees, track hours worked, and manage staff payroll - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Workflow Configuration: Alter the default workflow to meet your organization's needs - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 5.0 (2) 5.0 Based on 2 reviews ## Pricing Value for money 5.0 (2) ### Starting price Free trial not available Value for money 5.0 (2) 5.0 Based on 2 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 5.0 Based on 2 reviews Filter by rating 5(2) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JK Jennifer K. VP of Reimbursement Hospital & Health Care ### "Customizable Platform with Exceptional Customer Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 29, 2025 My experience with Carework over the past year has been great. They are committed to their customers, improving their platform and staying on top of industry changes. Pros CareWork's customer service is always available. They are quick to reply to questions, and also quick to build reports/ customizations specific to our company's needs. The platform is also very easy to use. Cons I do not have any cons to share about CareWork. Even if I there is an issue with how data is pulling in the platform, they are quick to resolve. Switched from [Primecare](https://www.capterra.com/p/143258/PrimeCare-for-LTC/) Over time, PrimeView's response to support requests became longer and longer. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor September 2, 2025 Thank you so much for your kind words and for sharing your experience with CareWork. We’re thrilled to hear that our team’s responsiveness and ability to customize reports have been valuable for your organization, and that you’ve found the platform easy to use. Your feedback means a great deal to us, it reinforces our commitment to staying customer-focused, continuously improving the platform, and keeping pace with the needs of the senior care industry. We’re grateful for your partnership over the past year and look forward to supporting your success for many more to come. With appreciation, Bill GT Greg T. COO Executive Office ### "CareWork is amazing!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 22, 2024 The staff at CareWork are the most professional I've ever dealt with, outstanding! Pros Ease of use and all the information to make data based decisions is at my fingertips. Cons All the features are available, therefore, nothing at all at the moment. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor August 28, 2024 Thank you for your wonderful feedback and we appreciate it!! ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.