--- title: "Applause Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Applause Software - reviews, pricing plans, popular comparisons to other Gamification products and more." source_url: "https://www.capterra.com/p/10022867/Applause/" page_type: "product" language: "en" --- # Applause Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 23, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Applause ## What is Applause? Applause tracks technician performance in real time and helps turn everyday behaviors into measurable growth. Join the 3,000+ home services businesses driving more revenue by improving KPIs across production, efficiency, safety, and customer experience through real-time scorecards and gamification — all in one platform. By connecting to your CRM, dispatch tools, and review sources like Google and Facebook, Applause unifies technician and business performance. Set targets, run contests, and reward the behaviors that matter. Automate NPS/CSAT surveys, review requests, referrals, upsells, and optional tipping at the right moment—when satisfaction is highest. The results: more reviews and higher search rankings, fewer re-services, better productivity, and clear visibility for owners, managers, and technicians. Works with leading home-service CRMs and dispatch platforms. Book a demo to see it in action. ## What is Applause used for? [Review Management](https://www.capterra.com/review-management-software/)[Gamification](https://www.capterra.com/gamification-software/)[Employee Engagement](https://www.capterra.com/employee-engagement-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Applause alternatives Highest Rated [InputKit](https://www.capterra.com/p/174672/InputKit/) [4.9 (39)](https://www.capterra.com/p/174672/InputKit/#reviews) Starting price $3000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/174672/InputKit/) [4.6 (102)](https://www.capterra.com/p/169660/Leapsome/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Customer Thermometer](https://www.capterra.com/p/133435/Customer-Thermometer/) [4.9 (18)](https://www.capterra.com/p/133435/Customer-Thermometer/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/133435/Customer-Thermometer/) [Alchemer](https://www.capterra.com/p/72549/Alchemer/) [4.5 (393)](https://www.capterra.com/p/72549/Alchemer/reviews/) Starting price $55.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/72549/Alchemer/) ## FAQs about Applause Overview ### What company size and specific industries is Applause built for? Applause is designed for home and field service providers of all sizes, especially businesses in plumbing, HVAC, pest control, and lawn care. It also fits other service-based industries that need help delivering customer service and supporting business growth. Features and Usability ### What are the key features of Applause? Applause offers employee recognition and peer-to-peer recognition, plus employee reward programs, eCards, and gamification. It also includes surveys and feedback tools such as NPS survey structure, negative feedback management, and response management, along with reporting features like customizable reports, visual analytics, and real-time reporting. Integrations ### Which third-party tools and platforms does Applause integrate with? Applause integrates with over 20 third-party tools for field service and fleet operations, including Aspire, Azuga Fleet, Geotab, Samsara, Jobber, Housecall Pro, FieldRoutes, Service Autopilot, and Service Fusion. It also connects with GorillaDesk, MaidCentral, OptimoRoute, PestPac, RealGreen, ServSuite, and Pool Brain. Getting Started and Support ### What training and onboarding options does Applause offer? Applause offers in-person training, live online sessions, webinars, documentation, and videos. In-person and live online formats support guided instruction, webinars provide scheduled group learning, documentation gives written reference material, and videos offer self-paced viewing for common tasks and feature overviews. Getting Started and Support ### What customer support options does Applause offer? Applause offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. These channels give users multiple ways to get assistance and find answers. Since no reviewer feedback on support is available, no claims can be made about response speed, helpfulness, or common support frustrations. ## Features AI summary Based on 9,471 Gamification reviews Capterra reviewers point to these as the employee engagement features buyers value most: - **Employee Management** (**48%** of reviewers rated this feature as critical) - **Employee Management** (**48%**) - **Communication Management** (**44%**) Applause includes other capabilities that reviewers also rate highly, such as **Mobile Access** (**50%**). With mobile access, teams can stay connected to recognition and engagement activities from anywhere, giving businesses a practical way to keep employees involved, improve visibility across the workforce, and support participation throughout the workday. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Benchmarking Compare key metrics for the business against prominent players in the industry Commenting/Notes Leave comments and notes on documents for others to view CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Applause 45 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Benchmarking: Compare key metrics for the business against prominent players in the industry - Commenting/Notes: Leave comments and notes on documents for others to view - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Reports: Alter the layout and content of reports - Data Storage Management: Manage and store data in a database - Document Management: Store, manage, and track all electronic documents in a centralized location - eCards: Digital greeting cards that are sent electronically, usually via email - Employee Portal: Online portal where employees can access and track their own information - Employee Profiles: Centralized storage for employee data, records, and performance metrics - Employee Recognition: Acknowledge and reward employees for reaching specific goals and/or for exemplary performance - Employee Reward Programs: Builds a system of recognition and rewards to encourage employee performance and link outcomes to business needs - Employee Segmenting: Segment employees according to factors such as location, demographics, and position. Distribute surveys and filter survey results according to employee segments. - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Gamification: Games or game-like elements to track progress and reward accomplishments - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Goal Management: Allows employees to set and manage work or career related goals - Job Management: Manage and track all job information and associated tasks - Learning & Development: Facilitate training materials that help employees grow and progress in their positions - Mobile Access: Access software remotely via mobile devices - Negative Feedback Management: Identify, track, and respond to negative feedback - NPS Survey Structure: Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels - Offboarding: Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved - Peer-to-Peer Recognition: Allows employees to praise one another in a social network-like feed visible to the whole organization - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Recognition Tracking: Track accrued recognition and rewards at an individual employee level - Reporting & Dashboards: Survey results can be visualized and reported on in real time, with manager dashboards and automated reporting tools. Reports can be customized and distributed to aid in organizational improvement and employee performance reviews. - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Review Monitoring: Automatically monitor and receive alerts for any new online reviews - Review Notification: Notifies a business when a review is left - Review Request: Allows businesses to request reviews from their customers - Rewards Program: Point or incentive based programs loyalty programs designed to increase customer engagement - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scoring: Automatically calculate score after the assessment - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integration: Addition of necessary external data, applications, tools, or features - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Applause Engage Contact Sales for Pricing It includes: - Online Reviews - Bonusing - Tipping - Net Promoter Score (NPS) - Referrals - Leads - AI Auto-Responder - API Access - Competitions - Proof of Service Applause Perform Contact Sales for Pricing It includes: - Scorecards - API Access - Competitions - Expectations - Focus Metrics - Auto-Bonusing - Additional CRM Metrics - Historical Context - Power Scores - Performance AI ## Integrations [ Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[ Jobber](https://www.capterra.com/p/127994/Jobber/)[ Samsara](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/)[ Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/)[ FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/)[ Aspire](https://www.capterra.com/p/161544/Aspire/)[ ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[ Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.