# monday service Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about monday service Software - reviews, pricing plans, popular comparisons to other IT Service products and more. Source: https://www.capterra.com/p/10023357/monday-service --- # monday service Software Review 2026: Features, Integrations, Pros & Cons Last updated on April 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) monday service ## What is monday service? monday service is an AI-powered enterprise service management platform built to help organizations scale service without adding headcount or complexity. It enables teams across IT, HR, Operations, and more to manage requests, resolve issues, and streamline service delivery in one unified platform. With built-in AI and no-code automation, teams can triage, route, and resolve requests faster, reducing repetitive work, minimizing backlog, and protecting SLAs. AI uses real organizational context, including ticket history, knowledge bases, and workflows, to ensure accurate and consistent service from day one. Unlike legacy ITSM tools, monday service connects requests directly to workflows, projects, and cross-team execution. Resolutions trigger real actions and move work forward across the organization. With enterprise-grade permissions, monitoring, and full visibility, teams can confidently scale service while staying in control. ## What is monday service used for? [Customer Service](https://www.capterra.com/customer-service-software/)[Customer Support](https://www.capterra.com/customer-support-software/)[Knowledge Base](https://www.capterra.com/knowledge-base-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 108 user reviews Reviews sentiment Positive 97% Neutral 1% Negative 2% Starting price $31 Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... - Customer Service / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for monday service?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://monday.com&name=monday service) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### monday service 4.6 (108) VS. [4.4 (4,081)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $31 Per Month Starting Price $115 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (108) Ease Of Use 4.3 (3,605) Value For Money 4.4 (93) Value For Money 4.2 (2,660) Customer Service 4.3 (93) Customer Service 4.3 (2,768) ## monday service alternatives [4.5 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars Highest Rated [4.5 (3,448)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (2,213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (18,786)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/10023357/monday-service/alternatives/) ## FAQs about monday service Overview ### What problems does monday service solve? monday service solves scattered task ownership, lost work requests, manual status chasing, and fragmented client or project information by centralizing updates, assignments, notes, and reminders in customizable boards. Project managers, IT teams, healthcare offices, marketing teams, and remote cross-functional groups benefit most from clearer accountability, faster collaboration, and easier daily prioritization. Answer based on 64 reviews Overview ### Which roles and teams benefit most from monday service? monday service is most used by IT leaders, administrators, specialists, and technicians who need to manage service requests, incidents, assets, and internal support workflows. Sales and business development teams benefit from tracking customer issues and handoffs, while executives and finance leaders use dashboards to monitor service performance and team accountability. Answer based on 108 reviews Overview ### What company size and industries is monday service built for? monday service is built primarily for small businesses, which make up 73% of reviewers, with strongest adoption in Information Technology and Services at 10%. It also serves enterprises at 17% and midsize businesses at 10%, with additional use across Non-Profit Organization Management and Transportation, Trucking, and Railroad, each at 7%. Answer based on 108 reviews Features and Usability ### What are the key features of monday service? monday service includes core project management tools like task tracking, workflow management, dashboards, and customizable boards and templates. Reviewers also highlight differentiators such as team collaboration with comments and file sharing, automated notifications and recurring tasks, time tracking, search and filters, and role-based access for board visibility. Answer based on 49 reviews Overview ### How well does monday service work for project management? monday service gives teams a clear, flexible way to plan projects, assign work, and track progress across departments. Project managers, startups, and remote teams like the visual boards, collaboration, and automation, though some mention slower performance on large projects, a learning curve, and pricing concerns. Answer based on 23 reviews Integrations ### Which third-party tools and platforms does monday service integrate with? monday service integrates with Google Drive, OneDrive, Jotform, QuickBooks Enterprise, and Snapforce. It connects with file storage, form building, and accounting tools, giving teams a short list of third-party platforms for moving data, attaching files, and syncing business information across systems. Answer based on 5 reviews Getting Started and Support ### What customer support options does monday service offer? monday service provides Email/Help Desk, FAQ/Forum, Knowledge Base, and Chat support. Users often describe the support team as responsive and helpful, though some mention a learning curve and frustration with limited guidance on lower plans or the chat bot not always connecting them to a person. Answer based on 6 reviews Features and Usability ### Is monday service good for task and project tracking? monday service makes task and project tracking easy through boards, status updates, dashboards, notifications, and time tracking. Help desk teams, recruiters, and operations staff value the real-time visibility and customization, though some users find mobile filtering less convenient and note limits in subitem time tracking and reporting. Answer based on 23 reviews Features and Usability ### Is the monday service interface easy to use? monday service offers a visually clear interface for many desktop users, but the experience feels mixed in daily use. Some teams find it easy to learn, searchable, and quick for data entry, while others describe cluttered screens, tricky navigation, touch screen mistakes, confusing filters, and occasional glitches or slowdowns. Answer based on 17 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Collaboration Tools 4.6 (28) 92.86% of 28 reviewers that rated this feature as important or highly important Provides a channel for team members to share media files, communicate, and work together Task Management 4.7 (22) 81.82% of 22 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Knowledge Base Management 4.4 (20) 95.00% of 20 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Reporting & Statistics 4.5 (18) 83.33% of 18 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Customizable Fields 4.6 (16) 75.00% of 16 reviewers that rated this feature as important or highly important Customize data fields to support various needs and use cases Multi-Channel Communication 4.4 (14) 92.86% of 14 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. monday service 52 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Tools for the systematic analysis of various types of data or statistics Application programming interface that allows for integration with other systems/databases Track, manage and store the applications of potential future members, customers or candidates Manage assets throughout their lifecycle to optimize profit Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Track and monitor efficient handling of all changes/transitions Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Identify component attributes like servers, hardware, software, and manage relationships across all services Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. Provide online support for your customers through live chat or help desk functionality Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Managing service requests, incidents, IT issues & support with a ticketing system Organize, prioritize, and manage incoming communications Manage and track all disruptions and incidents Track interaction history by documenting conversations for contacts Track and manage inventory levels to maintain proper supply Managing inventories and tracking changes to hardware and software configurations Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Arrange tasks based on the level of priority or urgency Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Plan and coordinate all the resources, costs and time needed to execute assignments Notifications that are delivered to users as soon as an event occurs Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Assign available resources (human and/or non-human) to various projects and tasks Set a time to generate routine reports automatically Search and filter data across systems to locate required information by entering keywords or certain criteria Online portal through which end users can access the system, manage tasks, or obtain information Track work performed and resources used for past customers, sites, or assets Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more Allow customers/users to submit support queries and service requests Gauge satisfaction and receive information for improvement and success Automatically handle routine, repetitive tasks and processes without the need for manual intervention Create, manage and track all task activities and progression Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.5 (108) 4.5 Based on 108 reviews ## Pricing Value for money 4.4 (93) Free Trial Standard $31.00 Per Month Value for money 4.4 (93) 4.4 Based on 93 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (93) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (93) 4.3 Based on 93 reviews ## User reviews Overall rating 4.6 Based on 108 reviews Filter by rating 5(65) 4(40) 3(1) 2(2) 1(0) Mentioned topic Sorted by most recent Derik P. Account Manager Marketing and Advertising ### "Great Tool - Slightly Predatory Pricing Packages" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 8/10 July 31, 2025 I like the tool a lot! The limitations with the basic plan are frustrating at times, and feels very intentional to force your hand into paying for the Pro plan. We are a small business, so the Pro plan isn't something we can swing right now. If they offered just a little more customer service and functionality to their basic paid plan, it would be a genuinely excellent platform. Pros It's visually appealing, easy to navigate, and is one of the few CRM & Task Manager combinations that I've found that actually work well on both sides. I've used many other CRMs with task managers, but those aspects of the tool are often very basic, have limited capabilities, or are too sales-focused. Cons The included features got muddled and confusing when I was weighing the Task Manager tool vs. the CRM tool (which has its task manager included). Some of the most useful features, like workload and chart views, are excluded from the basic paid plan, and it feels a bit unfair. The basic plan's level of customer support feels very much like the free version. Almost as if you don't matter to them unless you are with their Pro package or higher. Switched from [Smartsheet](https://www.capterra.com/p/79104/Smartsheet/) It was too complex and visually stressfull to use. Alternatives considered [ClickUp](https://www.capterra.com/p/158833/ClickUp/) Reasons for choosing monday service Monday had a better CRM and Task Manager combination. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KF Kathy F. Amazon Specialist Marketing and Advertising ### "Monday Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 July 31, 2025 Monday is good because we can edit the view and add more tables on the overview, depending on what things we want to see right away. I love how we can curate everything we need Pros The ability to separate our accounts by boards and the ability to create time tracking dashboard so we can easily check all the time spent in one place for all boards Cons Not being able to track time on sub items if the owner of the main item and sub item is different... Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MS Mouayad S. aUDITING Accounting ### "Great Customer service and easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 30, 2025 Overall, my experience with Monday.com has been great. It’s user-friendly, customizable, and the support team is responsive and helpful." Pros Monday.com is very easy to use, packed with helpful features, and has outstanding customer support.. Cons Well, The interface can feel overwhelming at first, and some advanced features require a learning curve. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KC Krista C. Clinical research nurse coordinator Health, Wellness and Fitness ### "Monday.com Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 30, 2025 My overall experience with it has been good. It is easy to use and has cut down on the screening process time. Pros I like how user friendly the platform is. With very little training I was able to easily navigate through the site and get everything I needed. Cons The only thing I don't like is that I don't get notifications to my e-mail if somebody comments on a potential candidate, but that could be user error. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Giselle A. Casa Manager Consumer Services ### "Great Platform for Organizing Work and Teams" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 30, 2025 My overall experience with Monday has been very positive. It's a user-friendly, efficient, and visually appealing platform that helps streamline tasks and improve team collaboration. While there is a slight learning curve at the beginning, once you get familiar with the tools, it becomes a powerful and reliable workspace Pros What I like most about Monday's service is how easy it is to use. It's fast, efficient, and very well-organized. I also appreciate the visual layout — it's colorful, intuitive, and pleasant to work with. Cons What I like least about Monday's service is that it can feel a bit overwhelming at first due to the many features and customization options. It takes some time to fully understand how to make the most of it Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JV Josh V. Finance Brokers Financial Services ### "Great Product " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 30, 2025 It has to be my favourite platform to use overall we have Pipedrive/ Salesforce/ Zoho/ Hubspot within our companies and Monday is my favourite Pros Great CRM helps us automate our sales flow and keep track of our current deals while managing our follow ups efficiently Cons Some of the automations can feel clunky to set up and not as easier as other platforms to set up and automate. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AW Alan W. Assistant portfolio manager Financial Services ### "Great Features, Slight Learning Curve" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 July 29, 2025 Pros I really appreciated how intuitive and customizable the platform is. The visual dashboards, automation options, and ease of collaboration made task tracking and team communication much more efficient. The flexibility to build workflows that match our specific processes is a huge advantage. Cons While monday.com is very powerful, I found that some of the more advanced features (like automation or custom formulas) had a learning curve and required more time to fully understand and implement. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MC Maggie C. Sales Telecommunications ### "Inside Sales Representative " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 8/10 July 29, 2025 When set up correctly it is a nice data management tool. I have worked for companies that really struggle with this application. This current company have a nice built Monday. Pros I like the searchability and the look. It would be nice if the automations would not break for no reason. Cons Automation breaking too easily. Mine is the only one broken and I have no way to fix it. Other than that it works sufficiently. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SF Sophie F. Marketing specialist Health, Wellness and Fitness ### "Great platform for organization" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 4/10 July 29, 2025 Monday is a great resource, and I would love to learn more about the marketing tools and capabilities through monday beyond basic sales and CRM. Pros I enjoy the search everything feature on Monday and how easy it makes it to find out if we have previously spoken to someone no matter what lead board they are on. Cons I have trouble with data visualization; I would like to be able to export leads based on what segmentation they are labeled as to make our mass emails through another platform more targeted. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AV ALAN V. OWNER Real Estate ### "REVIEW MONDAY " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 3/10 July 29, 2025 Pros THE FORMAT, LAYOUT , ACCESSIBILITY , COLOR COORDINATION, AND THE TEMPLATES PROVIDED WERE SOMEWHAT EASY TO USE. Cons THE LACK OF ONBOARDING AND TRAINING. VERY FRUSTRATING. ALONG WITH THE INABILITY TO INTEGRATE GOOGLE EMAIL/CALENDAR CORRECTLY. Switched from [Cloze](https://www.capterra.com/p/186061/Cloze/) REFERRAL SENT IT DUE TO MY INCREASE IN BUSINESS Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/10023357/monday-service/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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