--- title: "monday service Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is monday service the right IT Service solution for you? Explore 111 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/10023357/monday-service/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-10" --- monday service 4.5 (125) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 10th, 2026 # Reviews of monday service Ease of use 4.6 Customer Service 4.3 ## Pros and Cons in Reviews TH Tara H Finance and Administrative OfficerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “It also helps to streamline our work since we are fully-remote and have staff in multiple time zones and across continents.“ August 19, 2026 NR Neha R Engineering ManagerE-Learning, 501 - 1,000 employeesUsed the software for: 1-2 years. “Users may experience occasional outages, integration issues, slow performance, and customer support challenges on monday.com.“ September 14, 2026 DD Devon D Account RepresentativeIndustrial Automation, 51 - 200 employeesUsed the software for: Less than 6 months. “I like that we can integrate automation into it, we can send emails and track calls and notes all in one place.“ July 29, 2025 Derik P Account ManagerMarketing and Advertising, 11 - 50 employeesUsed the software for: Less than 6 months. “Some of the most useful features, like workload and chart views, are excluded from the basic paid plan, and it feels a bit unfair.“ July 31, 2025 Micah L Management ConsultantAutomotive, 11 - 50 employeesUsed the software for: More than 2 years. “It has made my work easier and I love being able to automate things that otherwise would have taken me a long time.“ August 12, 2026 TR Tony R Vice President of SalesFinancial Services, 2 - 10 employeesUsed the software for: Less than 6 months. “The AI errors are annoying, so I give the CRM a 6 out of 10. Until you have the AI working better, please delete the automatic insertion of bad information.“ July 29, 2025 MC Macaulley C IT ManagementInsurance, 11 - 50 employeesUsed the software for: 6-12 months. “I believe Monday has been a great asset to our company, it has boosted the progression for the IT team and allows upper management to view our progress more effectively“ November 22, 2024 EB Elyashiv B Director of Finance and AccoutingNon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months. “Merging duplicate contacts in CRM does not work well.“ July 29, 2025 ## Showing most helpful reviews Showing 1-25 of 125 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DR Davidson R. IT Used the software for: Less than 1 year ### "Easy to Use and Keeps All Requests and Tasks on Track" November 11, 2026 5.0 Monday service helps us manage IT support requests in one central place. It gives us a clear overview of open issues, priorities, and progress, making it easier to keep track of requests and respond efficiently. Pros I like how easy monday service is to use and how it helps us keep track of requests, tasks, and their progress in one place. Cons I haven't experienced any major issues with monday service so far. Overall, it works well for our needs. Review Source Sr. Technical Consultant IT Education Technologies Used the software for: 1-3 years ### "Easy to Use, Straightforward Setup—Almost Plug-and-Play" November 11, 2026 4.0 We currently use it as a ticketing system to manage our organization’s work and coordinate tasks and events at scale, all in one platform. Pros It’s easy to use and straightforward to configure, almost plug and play. Cons Once or twice a month, Monday may experience service outages or slowdowns on its end. Switched from [ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/) Monday is simpler, easier to use, and more visually appealing. Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/) Reasons for choosing monday service Ease of use. Review Source martin B. Communications and Engagement Lead ### "Clearer Workflows and Easy Automation, with a Learning Curve" November 6, 2026 3.5 I use monday service to make our communication team’s work transparent. Requests used to come in by email and get lost, leaving people unsure where things stood. The visible board shows what’s going on, what each team needs, and where we are. Pros I found monday service simple to use, and once we got past the initial setup, it effectively ran itself. It was easy to set up automations and the things we needed to make the system work. I could also use marketplace add-ons and other people’s knowledge on Reddit to help build systems we didn’t have or didn’t know how to build. I liked the broad range of things we could do with it: our marketing system grew into a form repository and a place to hold and see our budgets, with tables and graphics, and became a more useful organization-wide tool. The visible board helped with transparency by showing what was going on, what each team needed, and where things stood. The work form and automations made the flow easier, and the Outlook integration worked well for what we needed. monday service was the one that clicked for me, worked across our IT infrastructure, and had templates—including Marcom’s templates—that made life easier. Setting up the billing process with our finance team was easy, and once our customers got up to speed, the system’s flow worked nicely for them. Cons I found the initial setup and learning curve hard to get over, and it could feel irritating to learn how to use the system. Some parts didn’t work the way we needed them to, and solving that sometimes meant paying for expensive add-ons which sometimes felt like they could easily be native inputs. Some like features that could be built into monday service, especially given its already comprehensive cost. Review Source Stuart P. Account Manager Used the software for: 1-3 years ### "Perfect Kanban Dashboard That’s Easy, Reliable, and Client-Friendly" November 5, 2026 4.5 a visual ticketing system to share between me and my client. saves time on client calls by making it easier to provide updates on tickets. a quick glance at the screen can tell me a lot. Pros The kanban dashboard is perfect for me and my clients to use. it is easy to visually plot priorities as well as see which status each ticket has. it never breaks, so it is always reliable when needed. i've never needed support as the platform is generally very easy to use. Cons there's nothing i currently dislike about Monday. It is perfect for what i need it for. Review Source Jonah M. BI Analyst Used the software for: Less than 1 year ### "Great Customization, but Integrations and Export Formats Need More Options" November 5, 2026 3.5 Helps track tickets and customer information Pros How its able to be customised - the UI and drop down options as well as column customisation is great Cons I wish it could integrate more effectively and that the export system has more options for format Review Source Engineering Manager Used the software for: 1-3 years ### "MONDAY Review" September 16, 2026 5.0 Pros Its so much easier to Plan, Lead, Organize, and Control projects, from inception to completion. This visual platform is designed for managing all aspects of team performance from one central location. Cons Users may experience occasional outages, integration issues, slow performance, and customer support challenges on monday.com. Review Source Tara H. Finance and Administrative Officer Used the software for: 3-5 years ### "Monday is the way to start every day!" August 21, 2026 5.0 Monday service has been a game-changer for our small nonprofit trying to keep our overhead at a minimum. It allows for easy access for all of our staff members, globally. It also helps to streamline our work since we are fully-remote and have staff in multiple time zones and across continents. Pros Monday.com is a great resource for project management and many other areas that a small business (especially a non-profit working to keep their overhead at a minimum) may need. It is easy to use, even for those that are not very tech savvy, and has a high level of security built in. The customer support has been extremely helpful. The software allows for easy team collaboration, with automations helping to streamline the workflow, and has a really easy user interface to navigate without issues. Cons There is nothing that I don't like about Monday service. The program has been really beneficial. The only thing I wish could be changed is to allow for more users under the free nonprofit option. Alternatives considered [Trello](https://www.capterra.com/p/211559/Trello/)[Asana](https://www.capterra.com/p/184581/Asana-PM/) Reasons for choosing monday service Monday had a better option available for the nonprofits. They listen to requests from the customers. The service also had many more options on how we could utilize the software. We have found many ways in which the software has helped our nonprofit. Review Source Micah L. Management Consultant Used the software for: 3-5 years ### "Monday - the best for service teams" August 13, 2026 5.0 I love it. It has changed my life for the better. It has made my work easier and I love being able to automate things that otherwise would have taken me a long time. Pros It's ease of use and being able to keep all tickets in the same place. I like the way I can organize our support projects. I like the ability to keep track and manage things me and my team are working on. It is a really easy and intuitive software to get a hold of. Cons There are times where I have a hard time with how much information truly lives in monday and how to bottle it down into the important things for me to see. Switched from [Asana](https://www.capterra.com/p/184581/Asana-PM/) I just felt like what I needed to accomplish would be easier and better accomplished via monday.com Review Source COO Used the software for: Less than 1 year ### "Impressed by the Performance and Support" November 21, 2025 5.0 My overall experience with Monday’s service was excellent. The system is intuitive and well-designed, making it easy to stay organized and manage tasks efficiently. The support team was responsive and helpful, and everything worked smoothly from start to finish. It’s clear that a lot of thought has gone into creating a user-friendly and reliable platform. Pros What I liked most about Monday’s service was how well their system works. It’s efficient, easy to navigate, and clearly designed with the user in mind. Everything functioned smoothly, which made the entire experience seamless and stress-free. Cons There wasn’t much to dislike about Monday’s service, but if I had to mention something, it would be that the response time from swapping boards sometimes is a little longer than expected. That said, it didn’t take away from the overall positive experience. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reasons for choosing monday service Seemed to be the easiest to implement into our company Review Source Casa Manager Used the software for: 1-3 years ### "Great Platform for Organizing Work and Teams" November 21, 2025 5.0 My overall experience with Monday has been very positive. It's a user-friendly, efficient, and visually appealing platform that helps streamline tasks and improve team collaboration. While there is a slight learning curve at the beginning, once you get familiar with the tools, it becomes a powerful and reliable workspace Pros What I like most about Monday's service is how easy it is to use. It's fast, efficient, and very well-organized. I also appreciate the visual layout — it's colorful, intuitive, and pleasant to work with. Cons What I like least about Monday's service is that it can feel a bit overwhelming at first due to the many features and customization options. It takes some time to fully understand how to make the most of it Review Source Tech Coordinator Used the software for: 1-3 years 4.5 November 11, 2026 AI summary based on a full review This all-in-one platform delivers significant value over time, especially with its standout AI agent and helpful notifications. The main drawback is its higher pricing compared to alternatives, along with a number of paid apps that may not justify their cost. Log in to unlock the full review, detailed ratings, and pros & cons Service Manager Used the software for: Less than 1 year 4.5 November 10, 2026 AI summary based on a full review The automations in the software have resolved issues with redundant data entry, making tracking faster and easier. A limitation is that editing permissions can complicate collaboration among users on shared boards. Log in to unlock the full review, detailed ratings, and pros & cons Verified Reviewer 5.0 November 9, 2026 AI summary based on a full review Using monday service provides practical benefits like automated email reminders for tasks, eliminating the need for manual calendar management. There are no drawbacks noted in the review, highlighting a positive overall experience. Log in to unlock the full review, detailed ratings, and pros & cons Manager of Professional Services | Datadog & Cast AI 4.5 November 9, 2026 AI summary based on a full review Utilizing AI for ticket triage in monday service leads to faster responses and better service analysis through KPIs. The pricing structure is a concern, and the platform requires dedicated resources for effective setup. Log in to unlock the full review, detailed ratings, and pros & cons Social Media Coordinator Used the software for: Less than 1 year 4.5 November 9, 2026 AI summary based on a full review The application is beneficial for maintaining an organized schedule and tracking tasks efficiently, which helps prevent missed deadlines. However, the reviewer experiences an overwhelming number of irrelevant notifications, which detracts from the overall experience. Log in to unlock the full review, detailed ratings, and pros & cons Digital Learning Manager Used the software for: 1-3 years 4.0 November 6, 2026 AI summary based on a full review Monday provides a reliable project management solution that supports complex workflows, which is crucial for maintaining effective communication with vendors. The ease of setup is a significant advantage, allowing users to quickly start managing their projects. Log in to unlock the full review, detailed ratings, and pros & cons People and Culture Officer 4.0 November 5, 2026 AI summary based on a full review The tool's flexibility is beneficial for collaboration, allowing for the integration of customer workspaces and data. Nonetheless, the reviewer expresses a desire for more structured templates and formal training to enhance usability. Log in to unlock the full review, detailed ratings, and pros & cons Grants and Compliance Lead Used the software for: 1-3 years 4.0 November 5, 2026 AI summary based on a full review monday service excels in tracking deliverables and managing service agreements, making it a valuable tool for collaboration. However, the sheer volume of data and configurations can be overwhelming, especially for users who are not familiar with the platform. Log in to unlock the full review, detailed ratings, and pros & cons Senior Marketing Manager, BBC News (global, commercial) Used the software for: 1-3 years 4.0 November 5, 2026 AI summary based on a full review The ability to view all client events and tasks in one place greatly aids in project management for large organizations. Despite its advantages, the complexity of features can be daunting and may hinder effective use. Log in to unlock the full review, detailed ratings, and pros & cons Entitlement Used the software for: Less than 1 year ### "Great Tool for Staying Organized" November 19, 2025 5.0 My experience has been very good. Monday service helps me stay organized, work faster, and keep track of everything. It makes my job easier, and I use it every day. Pros I like that it helps me, and my team stay organized. It’s easy to see all our tasks in one place. I can also set reminders, track progress, and everything is clear and simple to use. Cons Sometimes it takes a little time to learn how to use all the features. It can feel a bit confusing at first. Review Source CRM Used the software for: Less than 1 year ### "OK Service at an advertisers price" August 1, 2025 2.0 Its OK. Kind of a time waster. The adds are unforgivable. While I am working in monday, every time I click on a hyperlink to go somewhere else, I get a popup link. Pros I can access it anywhere Cons cumbersome. TOO MANY ADDS. I now get random popups trying to sell me things constantly Review Source Residential Sales and Leasing Associate Used the software for: Less than 1 year ### "Monday Review, a top-of-the-line CRM" July 31, 2025 4.0 Monday has a LOT of features. So while it took me a while to get used to them, it has turned into a helpful and essential tool to help keep my work organized and up to date. Really is a game changer when it comes to bettering the customer service side of my profession. Bravo Monday! Pros Coming from a residential background, I like that I can make a contact list to properly store information about who I am speaking with, when I last contacted them, and see all of my previous conversations with the person. Cons I think the automations need a little bit of work. I have been struggling to make solid automations regarding emails being stored as contacts, and while I do have a few working automations in place, there is definitely more than can be done with this feature. The custom automations have been no help, as I feel sometimes a simple task that I am asking cannot be accomplished. Not to mention the AI chat bot to help with the automation will sometimes get confused about its own automations abilities. Review Source Director of Business Used the software for: Less than 1 year ### "A Must Have! " July 31, 2025 5.0 My overall experience with Monday has been fantastic. I currently use it with my employer, but when I open my childcare center next year, I’m eager to use it for my own business as well! Pros Monday offers a high degree of customization. Not only can you add new tabs to your main page, but you can also make this change to your employees’ Monday accounts. Employees! Cons Initially, I found it too complex, but after working with Monday more frequently, I realized it’s surprisingly user-friendly, especially considering its high degree of customization. Review Source Business Development Manager Used the software for: Less than 1 year ### "Whitco Inspections" July 30, 2025 4.0 Product is decent, the AI is nice but not intuitive to use. would like to be able to talk to someone live that can walk through some of these processes. Pros The prebuilt templates are very useful. Some of the connections and AI work well but can be tough to navigate Cons Customer service and helpfulness to walk me through some process and setting up reporting and other. Also your AI customer service bot would no send me to a person when i asked even though it could not answer my questions. Review Source Marketing Project Manager Used the software for: 1-3 years ### "A Project Manager's Dream!" July 30, 2025 5.0 Monday.com has been the easiest application I have used at any job and I am hoping to use it for many year to come! Pros I love how I am able to access Monday.com anywhere in the world at any time. I can be remote or in the office to get the job done. It is a perfect tool for any project manager. Cons The only con can be when they are servicing the application. But they do try to bring it back up right away. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.