--- title: "monday service Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is monday service the right IT Service solution for you? Explore 110 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/10023357/monday-service/reviews/" page_type: "reviews" language: "en" --- monday service 4.6 (110) [View alternatives](https://www.capterra.com/p/10023357/monday-service/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 27th, 2026 # Reviews of monday service Ease of use 4.6 Customer Service 4.3 ## Pros and Cons in Reviews DD Devon D Account RepresentativeIndustrial Automation, 51 - 200 employeesUsed the software for: Less than 6 months. “I like that we can integrate automation into it, we can send emails and track calls and notes all in one place.“ July 29, 2025 Derik P Account ManagerMarketing and Advertising, 11 - 50 employeesUsed the software for: Less than 6 months. “Some of the most useful features, like workload and chart views, are excluded from the basic paid plan, and it feels a bit unfair.“ July 31, 2025 MC Macaulley C IT ManagementInsurance, 11 - 50 employeesUsed the software for: 6-12 months. “I believe Monday has been a great asset to our company, it has boosted the progression for the IT team and allows upper management to view our progress more effectively“ November 22, 2024 TR Tony R Vice President of SalesFinancial Services, 2 - 10 employeesUsed the software for: Less than 6 months. “The AI errors are annoying, so I give the CRM a 6 out of 10. Until you have the AI working better, please delete the automatic insertion of bad information.“ July 29, 2025 CH Cerissa H Lead Family AdvocateNon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months. “It helps keep all our client information organized which is a benefit both to our staff and those that we serve.“ July 29, 2025 EB Elyashiv B Director of Finance and AccoutingNon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months. “Merging duplicate contacts in CRM does not work well.“ July 29, 2025 AW Alan W Assistant portfolio managerFinancial Services, 11 - 50 employeesUsed the software for: Less than 6 months. “The flexibility to build workflows that match our specific processes is a huge advantage.“ July 29, 2025 JV Josh V Finance BrokersFinancial Services, 2 - 10 employeesUsed the software for: 1-2 years. “Some of the automations can feel clunky to set up and not as easier as other platforms to set up and automate.“ July 30, 2025 ## Showing most helpful reviews Showing 1-25 of 110 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Edward L. Research Analyst Financial Services Used the software for: Less than 6 months ### "Great Product... If you have the time" July 29, 2025 4.0 I think its a great tool that any business can integrate with the right time. I'm sure many businesses have had a great experience and I'm sure you can too. Pros I like the open format which allows virtually any format of CRM to be done. The automations are great as well. Cons That being said it took too much time to narrow down my own business model into the site. Being on a small team, we didn't have the time and resources to maximize its potential. Review Source MA Marbelin A. Entitlement Human Resources Used the software for: Less than 6 months ### "Great Tool for Staying Organized" July 29, 2025 5.0 My experience has been very good. Monday service helps me stay organized, work faster, and keep track of everything. It makes my job easier, and I use it every day. Pros I like that it helps me, and my team stay organized. It’s easy to see all our tasks in one place. I can also set reminders, track progress, and everything is clear and simple to use. Cons Sometimes it takes a little time to learn how to use all the features. It can feel a bit confusing at first. Review Source RN Ryan N. CRM Construction Used the software for: Less than 6 months ### "OK Service at an advertisers price" July 29, 2025 2.0 Its OK. Kind of a time waster. The adds are unforgivable. While I am working in monday, every time I click on a hyperlink to go somewhere else, I get a popup link. Pros I can access it anywhere Cons cumbersome. TOO MANY ADDS. I now get random popups trying to sell me things constantly Review Source VR Verified Reviewer Residential Sales and Leasing Associate Real Estate Used the software for: Less than 6 months ### "Monday Review, a top-of-the-line CRM" July 29, 2025 4.0 Monday has a LOT of features. So while it took me a while to get used to them, it has turned into a helpful and essential tool to help keep my work organized and up to date. Really is a game changer when it comes to bettering the customer service side of my profession. Bravo Monday! Pros Coming from a residential background, I like that I can make a contact list to properly store information about who I am speaking with, when I last contacted them, and see all of my previous conversations with the person. Cons I think the automations need a little bit of work. I have been struggling to make solid automations regarding emails being stored as contacts, and while I do have a few working automations in place, there is definitely more than can be done with this feature. The custom automations have been no help, as I feel sometimes a simple task that I am asking cannot be accomplished. Not to mention the AI chat bot to help with the automation will sometimes get confused about its own automations abilities. Review Source DM Destiny M. Director of Business Child Day Care Services Used the software for: 6-12 months ### "A Must Have! " July 29, 2025 5.0 My overall experience with Monday has been fantastic. I currently use it with my employer, but when I open my childcare center next year, I’m eager to use it for my own business as well! Pros Monday offers a high degree of customization. Not only can you add new tabs to your main page, but you can also make this change to your employees’ Monday accounts. Employees! Cons Initially, I found it too complex, but after working with Monday more frequently, I realized it’s surprisingly user-friendly, especially considering its high degree of customization. Review Source NT Nick T. Business Development Manager Oil & Energy Used the software for: Less than 6 months ### "Whitco Inspections" July 29, 2025 4.0 Product is decent, the AI is nice but not intuitive to use. would like to be able to talk to someone live that can walk through some of these processes. Pros The prebuilt templates are very useful. Some of the connections and AI work well but can be tough to navigate Cons Customer service and helpfulness to walk me through some process and setting up reporting and other. Also your AI customer service bot would no send me to a person when i asked even though it could not answer my questions. Review Source DH Diana H. Marketing Project Manager Marketing and Advertising Used the software for: 1-2 years ### "A Project Manager's Dream!" July 29, 2025 5.0 Monday.com has been the easiest application I have used at any job and I am hoping to use it for many year to come! Pros I love how I am able to access Monday.com anywhere in the world at any time. I can be remote or in the office to get the job done. It is a perfect tool for any project manager. Cons The only con can be when they are servicing the application. But they do try to bring it back up right away. Review Source HP Haley P. Clinical Assistant Hospital & Health Care Used the software for: 2+ years ### "Haley P. Reivew" July 29, 2025 5.0 Heightened work productivity.. Pros ease of use and navigation, nicely organize platform appearance.. Cons can be overwhelming with how many features it has to offer. Review Source MC Maggie C. Sales Telecommunications Used the software for: 6-12 months ### "Inside Sales Representative " July 29, 2025 4.0 When set up correctly it is a nice data management tool. I have worked for companies that really struggle with this application. This current company have a nice built Monday. Pros I like the searchability and the look. It would be nice if the automations would not break for no reason. Cons Automation breaking too easily. Mine is the only one broken and I have no way to fix it. Other than that it works sufficiently. Review Source VR Verified Reviewer Business Developer Environmental Services Used the software for: Less than 6 months ### "Monday.com, THANK YOU!" July 29, 2025 5.0 Couldn't be more impressed! Still learning the in's and out's as I'm new to this, but I already know that it's making my business life easier, and more efficient. Organization is very important to me and monday.com is providing that for me and the team I work with. Pros Monday.com has been tremendous help with keeping our prospecting organized. It's also beneficial to us for its ability to share information between each other without having to send multiple emails, texts, or make a million calls to confirm information that we can see on monday.com Cons Being as this is my first time using a system like this, there's nothing I can call a con because I've felt like this is a very efficient tool. Review Source MKF Maxwell Kwadwo F. IT Manager Non-Profit Organization Management Used the software for: 2+ years ### "Monday.com redefined and streamlined our organizational task management." December 15, 2023 5.0 Monday.com is an excellent management tool that redefines the modern business operations of organizations. It has helped us remove all bottlenecks associated with task output by our staff and now we are achieving over 90% routine task completion Pros Monday.com's rule-based task automation and its modern UI which makes it easy to customize the dashboard interface, convinced us to choose it. Cons Although we have received a non-profit discount that gives us 10 free licenses, adding more team members to it seems to be pricy. Alternatives considered [Trello](https://www.capterra.com/p/211559/Trello/) Reason for choosing monday service We weighed the two based on their available features and how they could support our project needs. Monday.com stood tall with all the features that we needed. Switched from [Asana](https://www.capterra.com/p/184581/Asana-PM/) The high subscription cost made us switch from Asana to Monday.com. Monday.com offered us a non-profit discount with 10 free licenses. Review Source DM Dan M. Senior Electrical Estmator Construction Used the software for: Less than 6 months ### "Mondays is a Great Business Collaboration Tool" July 29, 2025 5.0 It is a great way to have many people connected to a project at once. Instantly people wherever they are located can collaborate on a project at once. It is a remote boardroom. Pros Remote Access and easy to connect with many people at once. You can collaborate easy with many people at once. Cons Navigating at the beginning but it comes around and then it is easy to navigate. Once you know ow to navigate the program it is a very easy way to keep everyone informed and updated instantly. Review Source AL Adam L. Account Executive Financial Services Used the software for: Less than 6 months ### "Good for the most part" July 29, 2025 4.0 It was good up until the follow up notifications stopped working. I'm sure it could be corrected easily. Pros Good UI. Good layout and dark design. Easy to type in each field without having to open the link. No lag when navigating the website. Easy to set follow up activity. Cons The follow up notifications stopped working. I used to get reminders in my Notifications of when to follow up with clients, but it stopped four days ago. I couldn't figure out how to turn it on again. Without that, the CRM isn't effective. Review Source CG Christi G. Recruiter Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Effective tracking tool for recruiters and managers" July 29, 2025 5.0 Use for recruiting, tracking applicant flow, and productivity, communication about applicant status, creating new boards for tracking activity Pros Great tool for collaborating on projects with my team and across business units. Helps with efficiency and communication. Cons Nothing I can not right now! I appreciate the flexibility to set up different boards for various projects and teams. Review Source AW Alan W. Assistant portfolio manager Financial Services Used the software for: Less than 6 months ### "Great Features, Slight Learning Curve" July 29, 2025 4.0 Pros I really appreciated how intuitive and customizable the platform is. The visual dashboards, automation options, and ease of collaboration made task tracking and team communication much more efficient. The flexibility to build workflows that match our specific processes is a huge advantage. Cons While monday.com is very powerful, I found that some of the more advanced features (like automation or custom formulas) had a learning curve and required more time to fully understand and implement. Review Source FJ Francisco J. Sales Online Media Used the software for: Less than 6 months ### "Great Service" July 29, 2025 5.0 Pros Easy to use and clear categories. Allows me a clear view of what I have pending. I use the notes feature mostly to ensue I am up to date on my work. Cons Nothing, I think it works great. if I could improve anything I would implement reminder emails or notifications for follow ups. Review Source JN Jacob N. Asset Giving University Intern Philanthropy Used the software for: Less than 6 months ### "love it so far!" July 29, 2025 4.0 i like it so far. it seems clean and easily organized and those are good features because i like organization. Pros it seems to be smooth and a good database. teamwork is easy. it seems to be a solid framework and i like it so far. Cons not sure yet since i’ve just recently started using it. maybe a video demonstration of key features. Review Source NI Noah I. Founder Design Used the software for: Less than 6 months ### "Monday is amazing" July 29, 2025 5.0 Pros Monday is absolutely amazing for organization and automations are quite powerful as well. Highly recommend to anyone Cons Speed can be slightly slow when you have big projects. Don't think its a device-related issue but not sure Review Source MC Macaulley C. IT Management Insurance Used the software for: 6-12 months ### "Great overall software" November 22, 2024 4.0 I believe Monday has been a great asset to our company, it has boosted the progression for the IT team and allows upper management to view our progress more effectively Pros The ability to project manage has been a great help for the IT team within our company. Cons Sorting through projects seems a bit clunky when you are attempting to find things. Review Source GE George E. IT Project Manager Consumer Goods Used the software for: 1-2 years ### "Easy to use, real-time collaboration management tool" October 20, 2022 4.0 Overall it is a great, almost a lifesaver tool, to manage tasks, and teams almost for any project that I have been working on :) Pros It's so natural to use and smooth to manage for myself and my remote team. I can generate everything from vendors certificate to devising customer project boards for multiple areas. There are plenty of excellent functions we use daily, containing pursuing, substitute-article tasks, CRM, board sharing, project figures, electronic mail notifications, and more Cons The are some critical features missing in a mobile app, such as checklists and forms submission. Hopefully will be fixed soon. However, the rest is great, can't complain! Alternatives considered [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[Trello](https://www.capterra.com/p/211559/Trello/)[ClickUp](https://www.capterra.com/p/158833/ClickUp/)[Asana](https://www.capterra.com/p/184581/Asana-PM/) Reason for choosing monday service User-friendly interface Review Source JM Jessy M. IT Manager and Client Success Partner Information Technology and Services Used the software for: 1-2 years ### "My personal review for monday.com" April 25, 2023 4.0 For me, Monday.com has been a good experience. Its adjustable capabilities enable us to tailor our workflows to the needs of our projects, making it a versatile project management tool. Our coworkers, even those with no technical experience, can easily use the software because to the user-friendly layout. Collaboration is straightforward, enabling our team members to collaborate in real time, communicate, and share files with ease. Our productivity has grown as a result of the automated option, which has decreased monotonous duties. Pricing, on the other hand, may be an issue for our organization, and some training and support may be required to become acquainted with the software. Furthermore, for some projects, poor reporting and time tracking capabilities may be a negative. Pros I like how simple Monday.com is to use and how it reduces the number of applications and systems we have to handle. This simplifies things and allows us to concentrate on our work rather than switching between programs. Furthermore, the platform's customizability allows us to tailor it to our specific needs and operations. Cons I was concerned about the lack of adjustability in the user interface. The drag-and-drop interface can be constraining, and it's difficult to customize to match unique needs. Additionally, data entry might be time-consuming and difficult. Review Source HD Haythum D. IT Engineer Computer Networking Used the software for: 2+ years ### "monday.com review" July 28, 2023 5.0 The experience with monday.com as positive and efficient Pros The platform promotes effective collaboration by allowing team members to share and access real-time updates.Integration capabilitiesThe platform has a visually appealing Cons The pricing of Monday.com can be perceived as expensive Review Source NT Nick T. IT Manager Hospital & Health Care Used the software for: 1-2 years ### "So Easy, Even a Caveman..." February 11, 2020 4.0 It has allowed me to know exactly what my team is doing a majority of the time, and helped them keep focus on high priority items. They have truly adopted the concept and use the tool to keep task notes/history, and use this to plan their time. Pros Extremely easy to set up to help control my teams daily chaos. I can customize it to our workflows, track task types, etc. for automated activity reports/dashboards for my director, and my team has totally bought in to the concept. It is so easy that it does not overburden them with managing their daily workload. New work items are not longer lost as we immediately document them in Monday and drive our workload and re prioritize accordingly. I could not run my team nearly as well without this tool. Cons The user interface can sometimes be glitchy. You have to hover your mouse in the exact right position to activate some features due to the web app interface. Some features are rich, but not not rich enough to be able to take them to the next level. I find myself saying... "If I could just do this". That said, I have seen MANY improvements to the interface and functionality over the past year. It seems like they are listening to their customers. Reason for choosing monday service So much easier to use. The tool works for you, you don't work for the tool. Review Source KC C. IT Specialist Chemicals Used the software for: 6-12 months ### "Great Project colaberation " January 22, 2019 4.0 We have used the software for several projects now. It really helped keep people on the same page as to what is happening and what needs done. Which in turn cut down on meetings and have to relay the same information to several people. You also have a good record of how each phase of the project went, and it can be reviewed to try and do better next time. Pros It is "clean" and easy to use. The page layout and titles are user configurable. You can add or take away data columns. There are also several pre built layouts that will fit most peoples needs. Everyone stay informed of what is going on. It's a great place to keep all data pertaining to a project together and organized. Cons They provide several options for data fields, but you can not add or make a completely custom field. Review Source Christopher R. IT Professional Computer Software Used the software for: 1-2 years ### "Fantastic tool for managing projects" March 21, 2019 5.0 Overall it is absolutely amazing product that helps us a lot in carrying out various activities and staying organized. Pros There are so many pros of this but a few of them I am going to mention here. One of the pros is that this software is extremely helpful in assigning tasks to the individual group member and sharing ideas with others. It helps us a lot in achieving our goals within short time. I like its ease of use and its attractive layout. It has simplified our work. I surely recommend this product to other prospective customers as it provides powerful and effective solutions for Project management. Cons I could not find any negative aspect of this software. It works so nicely. Moreover, I never come across any problem while using this product. I feel comfortable to use this. 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