# monday service Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is monday service the right IT Service solution for you? Explore 108 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10023357/monday-service/reviews --- monday service 4.6 (108) [View alternatives](https://www.capterra.com/p/10023357/monday-service/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of monday service Ease of use 4.6 Customer Service 4.3 ## Pros and Cons in Reviews DD Devon D Account RepresentativeIndustrial Automation, 51 - 200 employeesUsed the software for: Less than 6 months. “I like that we can integrate automation into it, we can send emails and track calls and notes all in one place.“ July 29, 2025 Derik P Account ManagerMarketing and Advertising, 11 - 50 employeesUsed the software for: Less than 6 months. “Some of the most useful features, like workload and chart views, are excluded from the basic paid plan, and it feels a bit unfair.“ July 31, 2025 CH Cerissa H Lead Family AdvocateNon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months. “It helps keep all our client information organized which is a benefit both to our staff and those that we serve.“ July 29, 2025 TR Tony R Vice President of SalesFinancial Services, 2 - 10 employeesUsed the software for: Less than 6 months. “The AI errors are annoying, so I give the CRM a 6 out of 10. Until you have the AI working better, please delete the automatic insertion of bad information.“ July 29, 2025 AW Alan W Assistant portfolio managerFinancial Services, 11 - 50 employeesUsed the software for: Less than 6 months. “The flexibility to build workflows that match our specific processes is a huge advantage.“ July 29, 2025 EB Elyashiv B Director of Finance and AccoutingNon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months. “Merging duplicate contacts in CRM does not work well.“ July 29, 2025 LD LaToya D Success CoachProfessional Training & Coaching, 2 - 10 employeesUsed the software for: Less than 6 months. “My colleagues can also access my input in real time and we can share data easily.“ July 29, 2025 JV Josh V Finance BrokersFinancial Services, 2 - 10 employeesUsed the software for: 1-2 years. “Some of the automations can feel clunky to set up and not as easier as other platforms to set up and automate.“ July 30, 2025 ## Showing most helpful reviews Showing 1-25 of 108 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Deep K. IT Testing Information Technology and Services Used the software for: 1-2 years ### "Visual and adaptable project management" November 7, 2024 5.0 Monday.com is a visual project management tool for teams that is flexible. Everyone is on the same page thanks to easy access. Pros The boards and colored states on monday com make keeping track of projects fun. I like how methods and project updates can be changed as needed. Cons When there are more users, prices can go up and complex services become hard to understand. Review Source MA Marbelin A. Entitlement Human Resources Used the software for: Less than 6 months ### "Great Tool for Staying Organized" July 29, 2025 5.0 My experience has been very good. Monday service helps me stay organized, work faster, and keep track of everything. It makes my job easier, and I use it every day. Pros I like that it helps me, and my team stay organized. It’s easy to see all our tasks in one place. I can also set reminders, track progress, and everything is clear and simple to use. Cons Sometimes it takes a little time to learn how to use all the features. It can feel a bit confusing at first. Review Source RN Ryan N. CRM Construction Used the software for: Less than 6 months ### "OK Service at an advertisers price" July 29, 2025 2.0 Its OK. Kind of a time waster. The adds are unforgivable. While I am working in monday, every time I click on a hyperlink to go somewhere else, I get a popup link. Pros I can access it anywhere Cons cumbersome. TOO MANY ADDS. I now get random popups trying to sell me things constantly Review Source DM Destiny M. Director of Business Child Day Care Services Used the software for: 6-12 months ### "A Must Have! " July 29, 2025 5.0 My overall experience with Monday has been fantastic. I currently use it with my employer, but when I open my childcare center next year, I’m eager to use it for my own business as well! Pros Monday offers a high degree of customization. Not only can you add new tabs to your main page, but you can also make this change to your employees’ Monday accounts. Employees! Cons Initially, I found it too complex, but after working with Monday more frequently, I realized it’s surprisingly user-friendly, especially considering its high degree of customization. Review Source NT Nick T. Business Development Manager Oil & Energy Used the software for: Less than 6 months ### "Whitco Inspections" July 29, 2025 4.0 Product is decent, the AI is nice but not intuitive to use. would like to be able to talk to someone live that can walk through some of these processes. Pros The prebuilt templates are very useful. Some of the connections and AI work well but can be tough to navigate Cons Customer service and helpfulness to walk me through some process and setting up reporting and other. Also your AI customer service bot would no send me to a person when i asked even though it could not answer my questions. Review Source DH Diana H. Marketing Project Manager Marketing and Advertising Used the software for: 1-2 years ### "A Project Manager's Dream!" July 29, 2025 5.0 Monday.com has been the easiest application I have used at any job and I am hoping to use it for many year to come! Pros I love how I am able to access Monday.com anywhere in the world at any time. I can be remote or in the office to get the job done. It is a perfect tool for any project manager. Cons The only con can be when they are servicing the application. But they do try to bring it back up right away. Review Source HP Haley P. Clinical Assistant Hospital & Health Care Used the software for: 2+ years ### "Haley P. Reivew" July 29, 2025 5.0 Heightened work productivity.. Pros ease of use and navigation, nicely organize platform appearance.. Cons can be overwhelming with how many features it has to offer. Review Source MC Maggie C. Sales Telecommunications Used the software for: 6-12 months ### "Inside Sales Representative " July 29, 2025 4.0 When set up correctly it is a nice data management tool. I have worked for companies that really struggle with this application. This current company have a nice built Monday. Pros I like the searchability and the look. It would be nice if the automations would not break for no reason. Cons Automation breaking too easily. Mine is the only one broken and I have no way to fix it. Other than that it works sufficiently. Review Source AG Anthony G. Pastor Non-Profit Organization Management Used the software for: 6-12 months ### "Great review" July 29, 2025 5.0 My overall thoughts on Monday service is that it’s a great place to be productive and get work done. It’s easy to use and I really enjoy it Pros What I love most about this service is the E that it is to use it. It’s a great platform to work together and accomplish work. Cons But I don’t like about Monday service is there sometimes glitching and a pause as it uploads and reboot the information sometimes that’s a little frustrating Review Source VR Verified Reviewer Business Developer Environmental Services Used the software for: Less than 6 months ### "Monday.com, THANK YOU!" July 29, 2025 5.0 Couldn't be more impressed! Still learning the in's and out's as I'm new to this, but I already know that it's making my business life easier, and more efficient. Organization is very important to me and monday.com is providing that for me and the team I work with. Pros Monday.com has been tremendous help with keeping our prospecting organized. It's also beneficial to us for its ability to share information between each other without having to send multiple emails, texts, or make a million calls to confirm information that we can see on monday.com Cons Being as this is my first time using a system like this, there's nothing I can call a con because I've felt like this is a very efficient tool. Review Source JI Jack I. IT Development Lead Insurance Used the software for: 6-12 months ### "Useful and efficient project management solution" November 22, 2024 5.0 Overall, our experience has been entirely useful, providing us with a central place to manage projects across our team efficiently and easily. Pros Monday.com offers us a central place to manage all of our projects efficiently and with ease. It is easy to use and feature-rich. Cons Unless you are on higher paid plans, some key features can't be used, that being said, the features that are available on our plan do offer us a lot of value, but it would be nice to maybe have a few more key ones. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Teams was unusable for project management and was clunky. Review Source MKF Maxwell Kwadwo F. IT Manager Non-Profit Organization Management Used the software for: 2+ years ### "Monday.com redefined and streamlined our organizational task management." December 15, 2023 5.0 Monday.com is an excellent management tool that redefines the modern business operations of organizations. It has helped us remove all bottlenecks associated with task output by our staff and now we are achieving over 90% routine task completion Pros Monday.com's rule-based task automation and its modern UI which makes it easy to customize the dashboard interface, convinced us to choose it. Cons Although we have received a non-profit discount that gives us 10 free licenses, adding more team members to it seems to be pricy. Alternatives considered [Trello](https://www.capterra.com/p/211559/Trello/) Reason for choosing monday service We weighed the two based on their available features and how they could support our project needs. Monday.com stood tall with all the features that we needed. Switched from [Asana](https://www.capterra.com/p/184581/Asana-PM/) The high subscription cost made us switch from Asana to Monday.com. Monday.com offered us a non-profit discount with 10 free licenses. Review Source AL Arlene L. Business development Entertainment Used the software for: Less than 6 months ### "Monday Funday!" July 29, 2025 5.0 My overall experience with Monday service has been great. It has been helping me keep things in order. I would just like to be able to send myself reminders on when to contact and update people without having to subscribe to a plan. Pros I really like how Monday service puts everything in order for me making it easy to find and scroll through things when I’m looking for something. Cons I don’t like how we have to be subscribed to a plan in order to set up a reminder. I wish that there was an option to set up a two week reminder. Review Source AW Alan W. Assistant portfolio manager Financial Services Used the software for: Less than 6 months ### "Great Features, Slight Learning Curve" July 29, 2025 4.0 Pros I really appreciated how intuitive and customizable the platform is. The visual dashboards, automation options, and ease of collaboration made task tracking and team communication much more efficient. The flexibility to build workflows that match our specific processes is a huge advantage. Cons While monday.com is very powerful, I found that some of the more advanced features (like automation or custom formulas) had a learning curve and required more time to fully understand and implement. Review Source CG Christi G. Recruiter Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Effective tracking tool for recruiters and managers" July 29, 2025 5.0 Use for recruiting, tracking applicant flow, and productivity, communication about applicant status, creating new boards for tracking activity Pros Great tool for collaborating on projects with my team and across business units. Helps with efficiency and communication. Cons Nothing I can not right now! I appreciate the flexibility to set up different boards for various projects and teams. Review Source MS Mouayad S. aUDITING Accounting Used the software for: Less than 6 months ### "Great Customer service and easy to use" July 30, 2025 5.0 Overall, my experience with Monday.com has been great. It’s user-friendly, customizable, and the support team is responsive and helpful." Pros Monday.com is very easy to use, packed with helpful features, and has outstanding customer support.. Cons Well, The interface can feel overwhelming at first, and some advanced features require a learning curve. Review Source CH Cerissa H. Lead Family Advocate Non-Profit Organization Management Used the software for: Less than 6 months ### "Positive Review " July 29, 2025 5.0 Overall experience with Monday is great! I appreciate the organization and support to our company's workflow. Pros I like the flow and logic of the service best. It helps keep all our client information organized which is a benefit both to our staff and those that we serve. Cons It's a learning process, but having the service do what I want it to do for the needs we have at our nonprofit. Review Source SF Sophie F. Marketing specialist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great platform for organization" July 29, 2025 4.0 Monday is a great resource, and I would love to learn more about the marketing tools and capabilities through monday beyond basic sales and CRM. Pros I enjoy the search everything feature on Monday and how easy it makes it to find out if we have previously spoken to someone no matter what lead board they are on. Cons I have trouble with data visualization; I would like to be able to export leads based on what segmentation they are labeled as to make our mass emails through another platform more targeted. Review Source MC Macaulley C. IT Management Insurance Used the software for: 6-12 months ### "Great overall software" November 22, 2024 4.0 I believe Monday has been a great asset to our company, it has boosted the progression for the IT team and allows upper management to view our progress more effectively Pros The ability to project manage has been a great help for the IT team within our company. Cons Sorting through projects seems a bit clunky when you are attempting to find things. Review Source GE George E. IT Project Manager Consumer Goods Used the software for: 1-2 years ### "Easy to use, real-time collaboration management tool" October 20, 2022 4.0 Overall it is a great, almost a lifesaver tool, to manage tasks, and teams almost for any project that I have been working on :) Pros It's so natural to use and smooth to manage for myself and my remote team. I can generate everything from vendors certificate to devising customer project boards for multiple areas. There are plenty of excellent functions we use daily, containing pursuing, substitute-article tasks, CRM, board sharing, project figures, electronic mail notifications, and more Cons The are some critical features missing in a mobile app, such as checklists and forms submission. Hopefully will be fixed soon. However, the rest is great, can't complain! Alternatives considered [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[Trello](https://www.capterra.com/p/211559/Trello/)[ClickUp](https://www.capterra.com/p/158833/ClickUp/)[Asana](https://www.capterra.com/p/184581/Asana-PM/) Reason for choosing monday service User-friendly interface Review Source JM Jessy M. IT Manager and Client Success Partner Information Technology and Services Used the software for: 1-2 years ### "My personal review for monday.com" April 25, 2023 4.0 For me, Monday.com has been a good experience. Its adjustable capabilities enable us to tailor our workflows to the needs of our projects, making it a versatile project management tool. Our coworkers, even those with no technical experience, can easily use the software because to the user-friendly layout. Collaboration is straightforward, enabling our team members to collaborate in real time, communicate, and share files with ease. Our productivity has grown as a result of the automated option, which has decreased monotonous duties. Pricing, on the other hand, may be an issue for our organization, and some training and support may be required to become acquainted with the software. Furthermore, for some projects, poor reporting and time tracking capabilities may be a negative. Pros I like how simple Monday.com is to use and how it reduces the number of applications and systems we have to handle. This simplifies things and allows us to concentrate on our work rather than switching between programs. Furthermore, the platform's customizability allows us to tailor it to our specific needs and operations. Cons I was concerned about the lack of adjustability in the user interface. The drag-and-drop interface can be constraining, and it's difficult to customize to match unique needs. Additionally, data entry might be time-consuming and difficult. Review Source JS Joshua S. IT Director Wholesale Used the software for: 1-2 years ### "Great project management system" November 27, 2023 5.0 I love working with Monday, it has increased productivity for projects that are interdepartmental, involving vendors and contractors, and span the country. Keep tabs and keep productivity moving forward. Pros I love the ability to create a project and view it from start to finish in a project planning format as well as an additional charted format and assign tasks Cons I dont like the missing ability to connect to a live excel sheet offline, i wish there was an API connection for this Review Source AM Atendi M. IT Manager Information Technology and Services Used the software for: 1-2 years ### "Why Monday.com Is a Must Have " February 8, 2024 4.0 Pros Of all the features, I like the idea management features of Monday.com The software eases the process of project and task management Cons With this tool. we have had an easy time managing time and projects. Review Source JT Jan T. IT Support Machinery Used the software for: 2+ years ### "monday.com is realy easy to use for a user" August 22, 2023 5.0 Pros You can see at a glance which phase a project is in. You can assign people to the different steps of an project and they will be informed immediately by e-mail that it is they're turn Cons from my point of view they´re is nothing negative to say Review Source Jess H. IT Help Desk Technician Wholesale Used the software for: 1-2 years ### "Track your services!" October 23, 2018 5.0 It is great software, but requires constant attention. I felt it required too much attention to be useful in our organization. Pros I use this software for inventory tracking - from order to deployment. I love that I'm able to copy existing entries, move them to different boards to push them along their workflow path, and archive the entry when it reaches the end. Cons Like a spreadsheet, it can get a little daunting when working with all of the information - moving things between boards can cause things to get lost in the shuffle. It requires someone with an attention to detail. Review Source Similar Products Featured ## Related categories [Service Desk](https://www.capterra.com/service-desk-software/)[Customer Service](https://www.capterra.com/customer-service-software/)[IT Management](https://www.capterra.com/it-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.