# Page 2 | monday service Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is monday service the right IT Service solution for you? Explore 108 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10023357/monday-service/reviews --- monday service 4.6 (108) [View alternatives](https://www.capterra.com/p/10023357/monday-service/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 29th, 2026 # Page 2 - Reviews of monday service ## Showing most helpful reviews Showing 26-50 of 108 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Derik P. Account Manager Marketing and Advertising Used the software for: Less than 6 months ### "Great Tool - Slightly Predatory Pricing Packages" July 31, 2025 4.0 I like the tool a lot! The limitations with the basic plan are frustrating at times, and feels very intentional to force your hand into paying for the Pro plan. We are a small business, so the Pro plan isn't something we can swing right now. If they offered just a little more customer service and functionality to their basic paid plan, it would be a genuinely excellent platform. Pros It's visually appealing, easy to navigate, and is one of the few CRM & Task Manager combinations that I've found that actually work well on both sides. I've used many other CRMs with task managers, but those aspects of the tool are often very basic, have limited capabilities, or are too sales-focused. Cons The included features got muddled and confusing when I was weighing the Task Manager tool vs. the CRM tool (which has its task manager included). Some of the most useful features, like workload and chart views, are excluded from the basic paid plan, and it feels a bit unfair. The basic plan's level of customer support feels very much like the free version. Almost as if you don't matter to them unless you are with their Pro package or higher. Alternatives considered [ClickUp](https://www.capterra.com/p/158833/ClickUp/) Reason for choosing monday service Monday had a better CRM and Task Manager combination. Switched from [Smartsheet](https://www.capterra.com/p/79104/Smartsheet/) It was too complex and visually stressfull to use. Review Source Giselle A. Casa Manager Consumer Services Used the software for: 1-2 years ### "Great Platform for Organizing Work and Teams" July 30, 2025 5.0 My overall experience with Monday has been very positive. It's a user-friendly, efficient, and visually appealing platform that helps streamline tasks and improve team collaboration. While there is a slight learning curve at the beginning, once you get familiar with the tools, it becomes a powerful and reliable workspace Pros What I like most about Monday's service is how easy it is to use. It's fast, efficient, and very well-organized. I also appreciate the visual layout — it's colorful, intuitive, and pleasant to work with. Cons What I like least about Monday's service is that it can feel a bit overwhelming at first due to the many features and customization options. It takes some time to fully understand how to make the most of it Review Source AH Abdull H. COO Information Technology and Services Used the software for: 6-12 months ### "Impressed by the Performance and Support" July 29, 2025 5.0 My overall experience with Monday’s service was excellent. The system is intuitive and well-designed, making it easy to stay organized and manage tasks efficiently. The support team was responsive and helpful, and everything worked smoothly from start to finish. It’s clear that a lot of thought has gone into creating a user-friendly and reliable platform. Pros What I liked most about Monday’s service was how well their system works. It’s efficient, easy to navigate, and clearly designed with the user in mind. Everything functioned smoothly, which made the entire experience seamless and stress-free. Cons There wasn’t much to dislike about Monday’s service, but if I had to mention something, it would be that the response time from swapping boards sometimes is a little longer than expected. That said, it didn’t take away from the overall positive experience. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing monday service Seemed to be the easiest to implement into our company Review Source VR Verified Reviewer Residential Sales and Leasing Associate Real Estate Used the software for: Less than 6 months ### "Monday Review, a top-of-the-line CRM" July 29, 2025 4.0 Monday has a LOT of features. So while it took me a while to get used to them, it has turned into a helpful and essential tool to help keep my work organized and up to date. Really is a game changer when it comes to bettering the customer service side of my profession. Bravo Monday! Pros Coming from a residential background, I like that I can make a contact list to properly store information about who I am speaking with, when I last contacted them, and see all of my previous conversations with the person. Cons I think the automations need a little bit of work. I have been struggling to make solid automations regarding emails being stored as contacts, and while I do have a few working automations in place, there is definitely more than can be done with this feature. The custom automations have been no help, as I feel sometimes a simple task that I am asking cannot be accomplished. Not to mention the AI chat bot to help with the automation will sometimes get confused about its own automations abilities. Review Source TR Tony R. Vice President of Sales Financial Services Used the software for: Less than 6 months ### "Fix your AI logic Please." July 29, 2025 3.0 The AI errors are annoying, so I give the CRM a 6 out of 10. Until you have the AI working better, please delete the automatic insertion of bad information. Pros The layout of the information and the easy adding of columns is great. Overall, it's a simple CRM that fits my needs. Cons The AI you used is not great. When I add an email, it automatically populates the Account, which is always wrong, and I have to delete and put in the correct account. The phone automatically in some cases goes to a foreign country code, so I have to put the U.S. phone number in the comment section instead. If you do not start a brand-new email each time the email will go to the original email contact versus the new email contact. It makes a mess in the contact activates and again causes extra work. Also, the scrolling of information and the switching of screens needs to be faster. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) I changed companies and Monday was the CRM of the new company. Review Source EB Elyashiv B. Director of Finance and Accouting Non-Profit Organization Management Used the software for: Less than 6 months ### "Small nonprofit, 2 month of implementing the system - Mainly CRM" July 29, 2025 4.0 I'm 2 month in. Still early to tell. Will circle back in a few months. So far so good. Need my team to give me feedback and gather more info. Pros Forms are easier to manage with no coding skills. Easy to log in. Mobile app is cute. Integrates with many third party services and platforms. Allows multiple contacts with the same unique identifiers (email, phone etc.) Easy to navigate. Cons Still getting used to the interface. Merging duplicate contacts in CRM does not work well. Could offer more affordable plans, especially for nonprofit organizations Alternatives considered [Klaviyo](https://www.capterra.com/p/156699/Klaviyo/) Reason for choosing monday service Recommended by consultant who worked with us Switched from [Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Ease of use and implementation - Each change in Salesforce needed development Review Source VR Verified Reviewer Director of Sales Luxury Goods & Jewelry Used the software for: Less than 6 months ### "Monday service review" July 29, 2025 5.0 Very easy and welcoming service and setup. I appreciate all of the features offered as well as the support given. Pros The customer support for this product has been amazing. Everyone has been very helpful and accommodating. Cons It's taking too long to roll out, more my fault than theirs. The team has been very supportive and capable. Alternatives considered [Salesgenie](https://www.capterra.com/p/207296/Salesgenie/) Reason for choosing monday service Robust but not complicated services with great customizability. Review Source BV Bernice V. Nation Account Manager and Growth Strategist Printing Used the software for: Less than 6 months ### "Monday is pretty cool" July 29, 2025 4.0 Above average. Definitely a program you can grow with. Our challenge is in figuring out we can scale it along side us and our clients Pros The customer service is great. You all are responsive and strategic. There are many a time our team struggles as we are growing and you guys actually come through, Cons I don't like how it is not integrated into commonsku. And, no matter how I try I can't associate contacts in the same organization or have it integrate properly with my Gmail. Switched from [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) By recommendation of another business mentor. Review Source AG Anthony G. Pastor Non-Profit Organization Management Used the software for: 6-12 months ### "Great review" July 29, 2025 5.0 My overall thoughts on Monday service is that it’s a great place to be productive and get work done. It’s easy to use and I really enjoy it Pros What I love most about this service is the E that it is to use it. It’s a great platform to work together and accomplish work. Cons But I don’t like about Monday service is there sometimes glitching and a pause as it uploads and reboot the information sometimes that’s a little frustrating Review Source Edward L. Research Analyst Financial Services Used the software for: Less than 6 months ### "Great Product... If you have the time" July 29, 2025 4.0 I think its a great tool that any business can integrate with the right time. I'm sure many businesses have had a great experience and I'm sure you can too. Pros I like the open format which allows virtually any format of CRM to be done. The automations are great as well. Cons That being said it took too much time to narrow down my own business model into the site. Being on a small team, we didn't have the time and resources to maximize its potential. Review Source SL Savannah L. Jewelry Proffesional Design Used the software for: 6-12 months ### "Monday is Effective and Helpful" July 29, 2025 5.0 I love it! so helpful for our business. The gift of organization has improved our sales and customer support. Pros I love the many facets of the program- it can be organized in any type of way for what you need depending on your preferences. Cons It can be a bit complicated to understand if you arent comfortable with tech, but it nevertheless is incredibly useful after the learning curve. Review Source SA Skyler A. Marketing Liaison Hospital & Health Care Used the software for: Less than 6 months ### "10/10 - Monday rocks!" July 29, 2025 5.0 Great! 10/10 stars! If you're looking for a referral site that actually adds value and helps you make informed decisions, I highly recommend giving this one a try. Pros Ease of the website & app! Remote access & security is great. I had an excellent experience using this referral website. The platform is user-friendly, straightforward, and delivers exactly what it promises. I was able to find great deals and connect with trusted services through real user recommendations. Cons There’s not much I can say. It would be helpful if the platform encouraged more in-depth filters to sort referrals by relevance, popularity, or category. That said, this was a relatively small issue and didn’t significantly impact the value the site provided. Review Source MF Marla F. Marketing Specialist Health, Wellness and Fitness Used the software for: Less than 6 months ### "My Positive Experience with Monday" July 29, 2025 5.0 I am using Monday as a CRM for my marketing position at my company. My boss introduced it to our team and it has been a great experience all around. It has been very easy to use and really helped with analytics to see where we stand with clients. Pros It is extremely user friendly and easy to use all around. The fact that it emails the other members of my team with my updates is amazing. The communication is stellar. Cons Honestly nothing. I truly have been very impressed with everything thus far. It is a great CRM and I just started using it, so I am sure there is so much more to learn. Review Source AQ Adam Q. Business Development Representative Retail Used the software for: Less than 6 months ### "Zentra Review" July 29, 2025 5.0 Very easy and straightforward, with many versatile ways to make your life and job easier, signing on and working is never a drag. Pros It makes all of my company's information easily accessible and clear for me to sort through. It also does a great job of summarizing my data to clearly show how I am doing. Cons The only thing I don't like is that sometimes the server will be moving slow and I am unable to do my work at times. Review Source RH Richard H. Sales Executive Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Best CRM out there" July 29, 2025 5.0 Extremely helpful. The Auto save feature is awesome. Time saving & user friendly. Best CRM i've used. Pros the auto save saves me all kinds of time. Sorting is fantastic as well. I sincerely enjoy using Monday. Cons There is nothing i can think of at the moment to improve Monday. It handles everything i need it to handle. Review Source AL Angie L. Catering Manager Food & Beverages Used the software for: Less than 6 months ### "Catering Manager" July 29, 2025 4.0 Very good. I like it. I learned a lot. Wish I learned more but yes good information all around. Much appreciated Pros A helpful representative to answer questions. A detailed overview of what the product is and how to use it. Cons There were more questions I wish I asked. I needed to learn more about reports and things like that. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Company choice not my own. New owner of products Review Source LD LaToya D. Success Coach Professional Training & Coaching Used the software for: Less than 6 months ### "User-Friendly Time Saver" July 29, 2025 5.0 It has allowed me to streamline a lot of my processes. Instead of looking for participant information across multiple spreadsheets and PDFs, I can find everything centralized in one location. My colleagues can also access my input in real time and we can share data easily. Pros I love the fact that it is so user-friendly. I admit that I am not as tech-savvy, so having a program that was straightforward was awesome. I love all of the unique features and being able to house so much information in one location. Cons I don't have any dislikes so far. It was very easy to learn and import data from other sources, which was very helpful. Review Source MW Morgan W. Real Estate Investment Sales Real Estate Used the software for: Less than 6 months ### "Monday.com 10/10" July 29, 2025 5.0 Overall, my experience has been great with this platform. The small errors are really easy to fix when learning the platform, and the program is also easy to change around if you want less notifications, more notifications, ect. Pros Organized and easy to navigate. Love that my team and I are able to check on every status of the task and get notified when it is our turn to complete something. Cons I would say the only negative thing about this service is the fast that its not marketed everywhere for everyone to use! Review Source DM Dan M. Senior Electrical Estmator Construction Used the software for: Less than 6 months ### "Mondays is a Great Business Collaboration Tool" July 29, 2025 5.0 It is a great way to have many people connected to a project at once. Instantly people wherever they are located can collaborate on a project at once. It is a remote boardroom. Pros Remote Access and easy to connect with many people at once. You can collaborate easy with many people at once. Cons Navigating at the beginning but it comes around and then it is easy to navigate. Once you know ow to navigate the program it is a very easy way to keep everyone informed and updated instantly. Review Source KF Kathy F. Amazon Specialist Marketing and Advertising Used the software for: Less than 6 months ### "Monday Review" July 31, 2025 4.0 Monday is good because we can edit the view and add more tables on the overview, depending on what things we want to see right away. I love how we can curate everything we need Pros The ability to separate our accounts by boards and the ability to create time tracking dashboard so we can easily check all the time spent in one place for all boards Cons Not being able to track time on sub items if the owner of the main item and sub item is different... Review Source AL Adam L. Account Executive Financial Services Used the software for: Less than 6 months ### "Good for the most part" July 29, 2025 4.0 It was good up until the follow up notifications stopped working. I'm sure it could be corrected easily. Pros Good UI. Good layout and dark design. Easy to type in each field without having to open the link. No lag when navigating the website. Easy to set follow up activity. Cons The follow up notifications stopped working. I used to get reminders in my Notifications of when to follow up with clients, but it stopped four days ago. I couldn't figure out how to turn it on again. Without that, the CRM isn't effective. Review Source AV ALAN V. OWNER Real Estate Used the software for: Less than 6 months ### "REVIEW MONDAY " July 29, 2025 4.0 Pros THE FORMAT, LAYOUT , ACCESSIBILITY , COLOR COORDINATION, AND THE TEMPLATES PROVIDED WERE SOMEWHAT EASY TO USE. Cons THE LACK OF ONBOARDING AND TRAINING. VERY FRUSTRATING. ALONG WITH THE INABILITY TO INTEGRATE GOOGLE EMAIL/CALENDAR CORRECTLY. Switched from [Cloze](https://www.capterra.com/p/186061/Cloze/) REFERRAL SENT IT DUE TO MY INCREASE IN BUSINESS Review Source JI Jack I. IT Development Lead Insurance Used the software for: 6-12 months ### "Useful and efficient project management solution" November 22, 2024 5.0 Overall, our experience has been entirely useful, providing us with a central place to manage projects across our team efficiently and easily. Pros Monday.com offers us a central place to manage all of our projects efficiently and with ease. It is easy to use and feature-rich. Cons Unless you are on higher paid plans, some key features can't be used, that being said, the features that are available on our plan do offer us a lot of value, but it would be nice to maybe have a few more key ones. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Teams was unusable for project management and was clunky. Review Source MS Mouayad S. aUDITING Accounting Used the software for: Less than 6 months ### "Great Customer service and easy to use" July 30, 2025 5.0 Overall, my experience with Monday.com has been great. It’s user-friendly, customizable, and the support team is responsive and helpful." Pros Monday.com is very easy to use, packed with helpful features, and has outstanding customer support.. Cons Well, The interface can feel overwhelming at first, and some advanced features require a learning curve. Review Source CG Christi G. Recruiter Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Effective tracking tool for recruiters and managers" July 29, 2025 5.0 Use for recruiting, tracking applicant flow, and productivity, communication about applicant status, creating new boards for tracking activity Pros Great tool for collaborating on projects with my team and across business units. Helps with efficiency and communication. Cons Nothing I can not right now! I appreciate the flexibility to set up different boards for various projects and teams. Review Source Similar Products Featured