--- title: "monday service Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about monday service Software - reviews, pricing plans, popular comparisons to other IT Service products and more." source_url: "https://www.capterra.com/p/10023357/monday-service/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # monday service Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) monday service ## What is monday service? monday service is an AI-powered enterprise service management platform built to help organizations scale service without adding headcount or complexity. With built-in AI, monday service helps teams triage, route, and resolve requests faster across IT, HR, Operations, Finance, and more. Instead of relying on manual handling or static workflows, AI helps service teams execute work efficiently - reducing repetitive effort while ensuring complex cases are handled with the right level of oversight. At the core of monday service is the Agents Workforce - an AI-powered service workforce made up of specialized agents that autonomously resolve requests and take action across the organization, while teams remain firmly in control. Built natively on the monday.com platform, agents use ticket history, organizational knowledge, and live business context to deliver accurate, policy-aligned service from day one. ## What is monday service used for? [Customer Service](https://www.capterra.com/customer-service-software/)[Customer Support](https://www.capterra.com/customer-support-software/)[Knowledge Base](https://www.capterra.com/knowledge-base-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 111 user reviews Reviews sentiment Positive 97% Neutral 1% Negative 2% Starting price $31 Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Customer Service / 2026 - Knowledge Base / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for monday service?[Manage this product listing](https://www.g2.com/products/monday-service/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### monday service 4.6 (111) VS. [4.4 (4,094)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $31 Per Month Starting Price $115 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (111) Ease Of Use 4.3 (3,618) Value For Money 4.4 (96) Value For Money 4.2 (2,672) Customer Service 4.3 (96) Customer Service 4.3 (2,780) ## monday service alternatives Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (832)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.2 (1,006)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) [4.4 (18,816)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/61368/Salesforce/) [View all alternatives](https://www.capterra.com/p/10023357/monday-service/alternatives/) ## FAQs about monday service Overview ### What problems does monday service solve? monday service solves scattered task ownership, unclear project status, and fragmented client or work records by centralizing boards, assignments, deadlines, updates, and files. Project managers, IT and help desk teams, operations staff, and cross-functional groups use it to prioritize incoming work, monitor progress, coordinate remote contributors, and reduce manual status follow-ups. Answer based on 63 reviews Overview ### Which roles and teams benefit most from monday service? monday service is most used by IT managers, directors, administrators, specialists, and support technicians who manage service requests, incidents, assets, and internal support queues. IT project managers and analysts use it to track implementation work and testing, while security managers monitor issues and coordinate response tasks across technical teams. Answer based on 111 reviews Overview ### What company size and industries is monday service built for? monday service is built for organizations scaling service operations, with small businesses representing 73% of reviewers and Information Technology and Services the top industry at 10%. It also serves enterprises (17%) and midsize businesses (10%), including Non-Profit Organization Management (7%) and Transportation/Trucking/Railroad (6%). Answer based on 111 reviews Features and Usability ### What are the key features of monday service? monday service includes core service management features such as support ticket management, incident management, service request management, and a self-service portal. Reviewers most often discuss customizable boards for task and project tracking, visual dashboards, workflow automation, real-time notifications, and collaboration through comments, assignments, and file sharing. Answer based on 49 reviews Getting Started and Support ### What customer support options does monday service offer? monday service provides Email/Help Desk, FAQ/Forum, Knowledge Base, and Chat support. Users often describe the support team as responsive and helpful, though some note confusion with plan limits and limited guidance for new users, especially when basic-tier support feels less complete than expected. Answer based on 6 reviews Features and Usability ### How well does monday service handle project management? monday service gives teams a flexible way to plan projects, assign work, and monitor deadlines across departments. Project managers and distributed teams value configurable boards, views, comments, file sharing, and automations. Larger projects can feel slower, while some organizations find pricing, reporting, time tracking, and integrations less suitable for their needs. Answer based on 23 reviews Features and Usability ### How well does monday service track tasks and projects? monday service makes task and project tracking clear through customizable boards, statuses, dashboards, notifications, and deadlines. Help desk, recruiting, operations, and project teams value centralized updates, workflow visibility, and activity history. Time tracking helps monitor effort, although some users want better subitem time tracking and find mobile filtering less convenient than desktop. Answer based on 23 reviews Features and Usability ### Is monday service easy to use? monday service provides a generally approachable workspace, but some users find the interface crowded and difficult to navigate at first. Teams appreciate readable layouts, quick task entry, and helpful tutorials, while small-screen and touch-screen users report excessive scrolling or accidental moves. Certain filters, archives, workspace settings, and AI-assisted fields can also require extra attention. Answer based on 17 reviews Features and Usability ### Does monday service offer useful layouts and templates? monday service offers customizable layouts and prebuilt templates that help teams organize workflows without starting from scratch. Small business teams and new users value adjustable columns, color coordination, accessible boards, and ready-made formats for common work. However, tailoring templates to a unique business model can take time and requires thoughtful setup. Answer based on 15 reviews ## Features AI summary Based on 768 IT Service reviews Capterra reviewers highlight these as the features buyers care about most when choosing IT Service software: - **Help Desk Management** (**54%** of reviewers rated this feature as critical) - **Support Ticket Management** (**54%**) - **Real-Time Monitoring** (**44%**) monday service supports **Help Desk Management** and **Support Ticket Management**, giving teams a clear way to organize service requests, track issues, and manage resolutions efficiently. However, it does not offer **Real-Time Monitoring**. Instead, it provides other highly rated capabilities, including **Ticket Management** (**56%**), **Alerts/Notifications** (**47%**), and **Real-Time Notifications** (**47%**), which help teams stay aware of updates, respond faster to incoming issues, and keep service workflows moving with less delay. Support Ticket Management 4.2 (11) 72.73% of 11 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Ticket Management 4.8 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Alerts/Notifications 4.5 (14) 78.57% of 14 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Real-Time Notifications 4.4 (10) 80.00% of 10 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Collaboration Tools 4.6 (29) 93.10% of 29 reviewers that rated this feature as important or highly important Provides a channel for team members to share AI models, media files, communicate, and work together Task Management 4.7 (23) 82.61% of 23 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression monday service 52 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Analytics: Tools for the systematic analysis of various types of data or statistics - API: Application programming interface that allows for integration with other systems/databases - Application Management: Track, manage and store the applications of potential future members, customers or candidates - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Change Management: Track and monitor efficient handling of all changes/transitions - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Communication: Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Inbox Management: Organize, prioritize, and manage incoming communications - Incident Management: Manage and track all disruptions and incidents - Interaction Tracking: Track interaction history by documenting conversations for contacts - Inventory Management: Track and manage inventory levels to maintain proper supply - IT Asset Management: Managing inventories and tracking changes to hardware and software configurations - IT Reporting: Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Prioritization: Arrange tasks based on the level of priority or urgency - Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Resource Allocation & Planning: Assign available resources (human and/or non-human) to various projects and tasks - Scheduled/Automated Reports: Set a time to generate routine reports automatically - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service History: Track work performed and resources used for past customers, sites, or assets - Service Request Management: Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Automation: Automatically handle routine, repetitive tasks and processes without the need for manual intervention - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.5 (111) 4.5 Based on 111 reviews ## Pricing Value for money 4.4 (96) Free Trial Standard $31.00 Per Month Value for money 4.4 (96) 4.4 Based on 96 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (96) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (96) 4.3 Based on 96 reviews ## User reviews Overall rating 4.6 Based on 111 reviews Filter by rating 5(68) 4(40) 3(1) 2(2) 1(0) Mentioned topic Sorted by most recent NR Neha R. Engineering Manager E-Learning ### "MONDAY Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 14, 2026 Pros Its so much easier to Plan, Lead, Organize, and Control projects, from inception to completion. This visual platform is designed for managing all aspects of team performance from one central location. Cons Users may experience occasional outages, integration issues, slow performance, and customer support challenges on monday.com. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TH Tara H. Finance and Administrative Officer Non-Profit Organization Management ### "Monday is the way to start every day!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 19, 2026 Monday service has been a game-changer for our small nonprofit trying to keep our overhead at a minimum. It allows for easy access for all of our staff members, globally. It also helps to streamline our work since we are fully-remote and have staff in multiple time zones and across continents. Pros Monday.com is a great resource for project management and many other areas that a small business (especially a non-profit working to keep their overhead at a minimum) may need. It is easy to use, even for those that are not very tech savvy, and has a high level of security built in. The customer support has been extremely helpful. The software allows for easy team collaboration, with automations helping to streamline the workflow, and has a really easy user interface to navigate without issues. Cons There is nothing that I don't like about Monday service. The program has been really beneficial. The only thing I wish could be changed is to allow for more users under the free nonprofit option. Alternatives considered [Trello](https://www.capterra.com/p/211559/Trello/) [Asana](https://www.capterra.com/p/184581/Asana-PM/) Reasons for choosing monday service Monday had a better option available for the nonprofits. They listen to requests from the customers. The service also had many more options on how we could utilize the software. We have found many ways in which the software has helped our nonprofit. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Micah L. Management Consultant Automotive ### "Monday - the best for service teams" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 12, 2026 I love it. It has changed my life for the better. It has made my work easier and I love being able to automate things that otherwise would have taken me a long time. Pros It's ease of use and being able to keep all tickets in the same place. I like the way I can organize our support projects. I like the ability to keep track and manage things me and my team are working on. It is a really easy and intuitive software to get a hold of. Cons There are times where I have a hard time with how much information truly lives in monday and how to bottle it down into the important things for me to see. Switched from [Asana](https://www.capterra.com/p/184581/Asana-PM/) I just felt like what I needed to accomplish would be easier and better accomplished via monday.com Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Derik P. Account Manager Marketing and Advertising ### "Great Tool - Slightly Predatory Pricing Packages" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 8/10 July 31, 2025 I like the tool a lot! The limitations with the basic plan are frustrating at times, and feels very intentional to force your hand into paying for the Pro plan. We are a small business, so the Pro plan isn't something we can swing right now. If they offered just a little more customer service and functionality to their basic paid plan, it would be a genuinely excellent platform. Pros It's visually appealing, easy to navigate, and is one of the few CRM & Task Manager combinations that I've found that actually work well on both sides. I've used many other CRMs with task managers, but those aspects of the tool are often very basic, have limited capabilities, or are too sales-focused. Cons The included features got muddled and confusing when I was weighing the Task Manager tool vs. the CRM tool (which has its task manager included). Some of the most useful features, like workload and chart views, are excluded from the basic paid plan, and it feels a bit unfair. The basic plan's level of customer support feels very much like the free version. Almost as if you don't matter to them unless you are with their Pro package or higher. Switched from [Smartsheet](https://www.capterra.com/p/79104/Smartsheet/) It was too complex and visually stressfull to use. Alternatives considered [ClickUp](https://www.capterra.com/p/158833/ClickUp/) Reasons for choosing monday service Monday had a better CRM and Task Manager combination. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. KF Kathy F. Amazon Specialist Marketing and Advertising ### "Monday Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 July 31, 2025 Monday is good because we can edit the view and add more tables on the overview, depending on what things we want to see right away. I love how we can curate everything we need Pros The ability to separate our accounts by boards and the ability to create time tracking dashboard so we can easily check all the time spent in one place for all boards Cons Not being able to track time on sub items if the owner of the main item and sub item is different... Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MS Mouayad S. aUDITING Accounting ### "Great Customer service and easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 30, 2025 Overall, my experience with Monday.com has been great. It’s user-friendly, customizable, and the support team is responsive and helpful." Pros Monday.com is very easy to use, packed with helpful features, and has outstanding customer support.. Cons Well, The interface can feel overwhelming at first, and some advanced features require a learning curve. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. KC Krista C. Clinical research nurse coordinator Health, Wellness and Fitness ### "Monday.com Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 30, 2025 My overall experience with it has been good. It is easy to use and has cut down on the screening process time. Pros I like how user friendly the platform is. With very little training I was able to easily navigate through the site and get everything I needed. Cons The only thing I don't like is that I don't get notifications to my e-mail if somebody comments on a potential candidate, but that could be user error. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Giselle A. Casa Manager Consumer Services ### "Great Platform for Organizing Work and Teams" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 30, 2025 My overall experience with Monday has been very positive. It's a user-friendly, efficient, and visually appealing platform that helps streamline tasks and improve team collaboration. While there is a slight learning curve at the beginning, once you get familiar with the tools, it becomes a powerful and reliable workspace Pros What I like most about Monday's service is how easy it is to use. It's fast, efficient, and very well-organized. I also appreciate the visual layout — it's colorful, intuitive, and pleasant to work with. Cons What I like least about Monday's service is that it can feel a bit overwhelming at first due to the many features and customization options. It takes some time to fully understand how to make the most of it Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JV Josh V. Finance Brokers Financial Services ### "Great Product " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 30, 2025 It has to be my favourite platform to use overall we have Pipedrive/ Salesforce/ Zoho/ Hubspot within our companies and Monday is my favourite Pros Great CRM helps us automate our sales flow and keep track of our current deals while managing our follow ups efficiently Cons Some of the automations can feel clunky to set up and not as easier as other platforms to set up and automate. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AW Alan W. Assistant portfolio manager Financial Services ### "Great Features, Slight Learning Curve" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 July 29, 2025 Pros I really appreciated how intuitive and customizable the platform is. The visual dashboards, automation options, and ease of collaboration made task tracking and team communication much more efficient. The flexibility to build workflows that match our specific processes is a huge advantage. Cons While monday.com is very powerful, I found that some of the more advanced features (like automation or custom formulas) had a learning curve and required more time to fully understand and implement. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/10023357/monday-service/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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