--- title: "TheySaid Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about TheySaid Software - reviews, pricing plans, popular comparisons to other Polling products and more." source_url: "https://www.capterra.com/p/10023372/Theysaid-AI-Survey/" page_type: "product" language: "en" --- # TheySaid Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 28, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) TheySaid ## What is TheySaid? Customer Feedback shouldn’t cost a fortune! TheySaid is the leading AI-powered user testing and research platform, that allows modern product teams to keep up with AI-enabled engineers. And with a free plan plus low-cost paid plans, anyone can do high-volume testing at a reasonable price. The TheySaid product suite includes AI user testing, AI interviews, AI surveys, and AI polls. Customers can gather feedback from TheySaid's panel of 16M+ people, recruit their own audience via email / social media / events / in-app popups, or test with AI testers. Core product capabilities include 2-way voice conversations, clips & highlight reels, conditional logic, templates, AI assistant, AI analytics and reporting, AI project creator, AI test moderator and teach AI. ## What is TheySaid used for? [Survey](https://www.capterra.com/survey-software/)[Employee Engagement](https://www.capterra.com/employee-engagement-software/)[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/) Top alternative Featured Overall rating Based on 29 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Contact vendor for pricing Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... - 360 Degree Feedback / 2025 - Customer Experience / 2025 - Customer Satisfaction / 2025 - Employee Engagement / 2025 - Polling / 2025 - Survey / 2025 Our "Best of" badge program showcases products with the highest ratings... Do you work for TheySaid?[Manage this product listing](https://www.g2.com/products/theysaid-inc-theysaid/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### TheySaid 4.9 (29) VS. [4.6 (10,512)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) Starting Price Contact vendor Starting Price $30 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (29) Ease Of Use 4.6 (1,782) Value For Money 4.8 (29) Value For Money 4.4 (1,410) Customer Service 4.9 (28) Customer Service 4.3 (1,341) ## TheySaid alternatives [4.6 (456)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [UmfrageOnline](https://www.capterra.com/p/201674/Enquetes-Maken/) [4.6 (1,782)](https://www.capterra.com/p/201674/Enquetes-Maken/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/201674/Enquetes-Maken/) Highest Rated [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) [4.7 (11,585)](https://www.capterra.com/p/176571/Google-Forms/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/176571/Google-Forms/) [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/) [4.7 (2,927)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/158456/JotForm-4-0/) [View all alternatives](https://www.capterra.com/p/10023372/Theysaid-AI-Survey/alternatives/) ## FAQs about TheySaid Overview ### Which roles and teams benefit most from TheySaid? TheySaid is most used by founders, CEOs, and other executives who need fast customer insight to guide strategy and product direction. Product, UX, and research teams use it to analyze feedback and improve experiences, while marketing, customer success, and IT leaders rely on it to surface trends, prioritize actions, and streamline reporting. Answer based on 23 reviews Overview ### What company size and industries is TheySaid built for? TheySaid is for product, design, and UX leaders, with most reviewers coming from small businesses at 78% and the strongest industry presence in Computer Software and E-Learning at 17% each. It also appears in enterprise teams at 17%, with smaller use among midsize businesses at 4% and Arts and Crafts at 9%. Answer based on 23 reviews Features and Usability ### What are the key features of TheySaid? TheySaid offers survey and feedback management features such as survey builder, pulse surveys, anonymous feedback, 360 degree feedback, and continuous feedback. It also includes AI Copilot, generative AI, sentiment analysis, reporting and analytics, visual analytics, live results sharing, and third-party integrations for customer experience and performance management. Integrations ### Which third-party tools and platforms does TheySaid integrate with? TheySaid integrates with 4 third-party platforms: HubSpot CRM, Salesforce Desk, Salesforce Platform, and Slack. These catalog integrations cover customer relationship management, support, and team communication tools, giving TheySaid connections across core sales and collaboration workflows. Getting Started and Support ### What training and onboarding options does TheySaid offer? TheySaid provides live online sessions and webinars for training and onboarding. Live online sessions support guided setup and feature walkthroughs with an instructor, while webinars offer scheduled group learning and product instruction that teams can review during implementation and early use. Getting Started and Support ### What customer support options does TheySaid offer? TheySaid provides email/help desk support, FAQ/forum resources, a knowledge base, and chat. These channels give users multiple ways to find answers or contact support, but no reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 10,704 Polling reviews Capterra data shows that buyers of survey software rank the following features as their top priorities: - **Customizable Questions** (**55%** of reviewers rated this feature as critical) - **Surveys & Feedback** (**56%**) - **Survey Builder** (**53%**) TheySaid includes **Surveys & Feedback** and **Survey Builder**, giving teams the tools to collect responses and create surveys without added complexity. However, it does not include **Customizable Questions**. Instead, it offers other features that reviewers also rate as important, including **Reporting/Analytics** (**45%**) and **Data Import/Export** (**42%**), helping businesses review feedback trends, move data between systems, and make better decisions from survey results. Surveys & Feedback 4.9 (11) 100.00% of 11 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success Survey Builder 4.8 (14) 92.86% of 14 reviewers that rated this feature as important or highly important Create and manage surveys Reporting/Analytics 4.7 (18) 94.44% of 18 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Feedback Management 4.7 (18) 94.44% of 18 reviewers that rated this feature as important or highly important Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Multi-Channel Distribution 4.6 (13) 92.31% of 13 reviewers that rated this feature as important or highly important Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Performance Metrics 4.8 (11) 90.91% of 11 reviewers that rated this feature as important or highly important A set of indicators that tracks the performance of networks, applications, systems, teams, etc. TheySaid 39 features ### All Features - 360 Degree Feedback: Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Anonymous Feedback: Allow reviewers to provide anonymous feedback to encourage honest conversations - Conditional Logic: Capability of a software or system to make decisions and perform actions based on specified conditions - Continuous Feedback: Provide ongoing performance feedback to employees on a regular basis, rather than giving feedback at designated times - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Analysis Tools: Analyze survey results via statistical testing or crosstabs directly within the software - Data Import/Export: Import and export data to and from software applications - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Marketing: Create and send email blasts/campaigns - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Live Results Sharing: Present live poll results to audience - Mobile Survey: Distribute a survey via mobile devices - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multi-Language: Manage and support multiple languages - NPS Survey Structure: Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Pulse Surveys: Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group - Question Branching: Survey design technique that directs respondents to different questions based on their previous answers - Question Library: Pre-written repository of questions that can be reused within a course or for assessment or interviews - Question Piping: Integration of respondents' answers from previous survey questions into subsequent questions or text - Real-Time Data: Receive data and information in real time - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Skip Logic: Skip over or route respondents to different questions based on their previous answers - Survey Builder: Create and manage surveys - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data --- Get Advice We can help you find the software with the features you need. Features 4.8 (29) 4.8 Based on 29 reviews ## Pricing Value for money 4.8 (29) Free Trial Free Version Free AI Survey $0.00 It includes: - AI survey creator - AI conversational survey - AI analysis - Qualitative and Quantitive results Value for money 4.8 (29) 4.8 Based on 29 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[ Salesforce Desk](https://www.capterra.com/p/248974/Salesforce-Desk/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (28) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (28) 4.9 Based on 28 reviews ## User reviews Overall rating 4.9 Based on 29 reviews Filter by rating 5(27) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JM Janice M. CEO Non-Profit Organization Management ### " Useful When We Need a Better View of Customer Preferences" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 23, 2026 We see TheySaid as a useful research resource rather than simply another survey tool. Being able to collect direct feedback and then use AI to help process it gives our team another source of information when evaluating customer-facing decisions. Pros Working in eCommerce means we are constantly thinking about what influences customers' decisions. TheySaid gives us a practical way to ask those questions directly instead of relying entirely on assumptions. We have used different research formats depending on what we are trying to learn, and the flexibility has been helpful. The participant recruitment options are also useful when we need input from people who fit a particular research requirement. Cons Choosing between the different research methods can initially feel overwhelming. New users may need some time to understand which combination of features makes the most sense for their particular study. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GH Guru H. Founder Computer Software ### " A Useful Combination of Surveys and AI Analysis" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 16, 2026 TheySaid has made some of our feedback-gathering projects more efficient. It doesn't eliminate the need for analysis, but it gives us a useful starting point and helps us get from raw responses to meaningful observations faster. Pros For our eCommerce research, having survey creation and analysis capabilities in one place is convenient. We can build a study, collect responses, and then use the platform's AI tools to help make sense of the information. The ability to look for recurring themes is especially helpful when dealing with feedback from different types of shoppers. It saves our team from spending excessive time manually sorting through every response. Cons The reporting side could be more flexible for teams that want to customize how research findings are presented. More options for organizing and visualizing results would be a welcome improvement. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NC Nick C. Founder and Ceo Real Estate ### "Makes Customer Research Much Easier to Manage" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 16, 2026 TheySaid has helped us make customer research a more manageable part of our workflow. It is especially useful when we need feedback quickly and don't want the research process to become overly complicated. Pros One of the things we appreciate about TheySaid is how quickly we can set up research and start collecting useful customer input. We have used it for surveys and interviews when we wanted to understand how shoppers react to products, messaging, and different aspects of the buying journey. The AI capabilities are particularly helpful when there are a large number of responses to work through. Instead of manually reviewing everything from scratch, we can identify common patterns and areas that deserve further attention. Cons It took some time for our team to become comfortable with all of the available tools. A more guided setup for first-time users would make the initial experience easier. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MV Marcel V. Store Manager Retail ### "Helpful for Getting More Detailed Customer Feedback" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 16, 2026 We have found TheySaid valuable when the goal is to go beyond surface-level responses. It gives us another way to explore customer opinions and uncover details that may not come through in a basic survey. Pros The AI interview functionality is probably the feature that stands out most for us. Traditional surveys can sometimes produce very short answers, while conversational research gives participants more opportunity to explain their thinking. That has been useful when we are trying to understand why people respond to a particular product or message in a certain way. The two-way voice interaction also makes the research feel less rigid than a standard questionnaire. Cons There are situations where we still need to review and interpret the findings ourselves. The AI does a good job assisting with the process, but human judgment is still important when the feedback is being used for strategic decisions. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AL Alex L. ceo Information Technology and Services ### " One Platform Instead of Multiple Research Tools" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 10, 2026 Research is now significantly easier to manage across multiple teams. We have better visibility into customer feedback and can make faster strategic decisions. Pros Previously we relied on several different tools for interviews, recordings, notes, and reporting. Having everything managed in one platform has simplified our workflow considerably. The AI assistant is especially useful when searching across previous research. Cons Theysaid has a positive impact to us but Some reporting options could offer additional visualization choices for executive presentations. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TC Trent C. Chief Executive Officer and Managing Director Utilities ### " Perfect for Prototype Validation" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 8, 2026 Prototype testing is now part of every design sprint. We've caught several usability issues early, which has reduced costly redesign work later. Pros We regularly test wireframes and prototypes before development. The conversational interviews reveal usability issues that simple surveys never uncovered. AI-generated highlight clips make presenting findings to leadership incredibly easy. Cons Nothing for now, but I'd appreciate a few more options for organizing projects inside the dashboard Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PR Pradeep R. CEO and MANAGING DIRECTOR Security and Investigations ### "Making Client Feedback Easier to Understand" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 26, 2026 TheySaid has helped us gather customer insights in a more organized and efficient way. Instead of spending hours sorting through responses, we can quickly identify trends and focus on improving the areas that matter most to our clients. The platform fits well into our research process and continues to save time whenever we launch new surveys. Pros We wanted a faster way to understand what clients thought about our services, and TheySaid helped simplify the entire process. Building AI surveys was straightforward, and the platform automatically grouped similar responses into clear themes. The reporting dashboard made it easy to share findings with different teams, and the AI summaries reduced the amount of time spent reviewing feedback manually. Cons More branding options for surveys and additional integrations with CRM platforms would make the workflow even smoother. It would also be useful to have a few more industry-specific templates for financial organizations. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MD Marcus D. Co-Founder Legal Services ### "Helps us do user testing with low costs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 20, 2026 For a team that has to validate constantly but cannot justify agency money each time, this opened up what we can actually do. We test more, spend less, and the quality held up. It changed how often real customer evidence shows up in our decisions. Pros Every time we wanted to validate a new direction, we used to call an agency or book moderated sessions, and the bill added up fast. That cost quietly decided how often we were even allowed to test, which meant most decisions just shipped on instinct. This changed that completely. We run the studies ourselves, the AI moderates every session and handles the analysis, and there are no per-session charges or agency retainers in the way. The thing I worried about most was whether the insight would be shallow without a human moderator, and it just was not. The follow-up questions it asks when a user hesitates pull out the same kind of detail I used to pay a researcher to get. We went from validating one big bet a quarter to testing three or four directions in the same window. Cons We still occasionally bring in an outside specialist for a very high-stakes study, mostly out of habit and wanting a second set of eyes. And reaching very niche audiences through the panel costs more, which is fair but worth budgeting for. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PS Peter S. CEO Medical Devices ### "Streamlined Customer Research Without the Manual Work" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 17, 2026 TheySaid has become a useful tool for collecting and analyzing customer feedback more efficiently. The AI-driven insights reduced the amount of manual analysis required and helped us identify opportunities to improve client communication and service. The platform is easy to navigate, and its automation features fit well into a busy workflow. Pros TheySaid made it easier to gather client feedback through AI-powered surveys and organize responses into meaningful insights. The automated summaries helped our team identify recurring themes without spending hours reviewing individual submissions. Setting up surveys was straightforward, and the reporting features made it simple to share findings across the team. Cons It would be helpful to have additional options for customizing reports and dashboards, along with more native integrations with financial software platforms. Some advanced AI capabilities also take a little exploration before you can make full use of them. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SH Sigurdur H. CEO Government Administration ### "A Practical AI Research Tool That Fits Our Workflow" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 17, 2026 Our experience has been very positive. TheySaid has helped us speed up user research, reduce the time spent analyzing feedback, and make product discussions more data-driven. It's become a useful part of our research process and has helped us gather customer insights more efficiently. Pros We were looking for a faster way to collect user feedback without adding extra manual work to our team. TheySaid stood out because creating surveys was simple, and the AI summaries made it much easier to understand what users were saying. Instead of reading every response one by one, we could quickly spot trends and focus on the feedback that mattered most. The interface is modern, responsive, and easy for new team members to learn. Cons The platform already offers a wide range of features, so it can take some time to discover everything that's available. We'd also welcome more customization for reports and additional integrations with other project management tools. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/10023372/Theysaid-AI-Survey/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [UmfrageOnline vs TheySaid](https://www.capterra.com/compare/201674-10023372/Enquetes-Maken-vs-Theysaid-AI-Survey)