--- title: "TheySaid Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about TheySaid Software - reviews, pricing plans, popular comparisons to other Survey products and more." source_url: "https://www.capterra.com/p/10023372/Theysaid-AI-Survey/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # TheySaid Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) TheySaid ## What is TheySaid? Customer Feedback shouldn’t cost a fortune! TheySaid is the leading AI-powered user testing and research platform, that allows modern product teams to keep up with AI-enabled engineers. And with a free plan plus low-cost paid plans, anyone can do high-volume testing at a reasonable price. The TheySaid product suite includes AI user testing, AI interviews, AI surveys, and AI polls. Customers can gather feedback from TheySaid's panel of 16M+ people, recruit their own audience via email / social media / events / in-app popups, or test with AI testers. Core product capabilities include 2-way voice conversations, clips & highlight reels, conditional logic, templates, AI assistant, AI analytics and reporting, AI project creator, AI test moderator and teach AI. ## What is TheySaid used for? [Survey](https://www.capterra.com/survey-software/)[Employee Engagement](https://www.capterra.com/employee-engagement-software/)[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/) Top alternative Featured Overall rating Based on 42 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Contact vendor for pricing Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... - 360 Degree Feedback / 2025 - Customer Experience / 2025 - Customer Satisfaction / 2025 - Employee Engagement / 2025 - Polling / 2025 - Survey / 2025 Our "Best of" badge program showcases products with the highest ratings... Do you work for TheySaid?[Manage this product listing](https://www.g2.com/products/theysaid-inc-theysaid/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### TheySaid 5.0 (41) VS. [4.7 (2,934)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting Price Contact vendor Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (41) Ease Of Use 4.7 (1,805) Value For Money 4.8 (41) Value For Money 4.5 (1,429) Customer Service 4.9 (40) Customer Service 4.5 (1,360) ## TheySaid alternatives [4.6 (457)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (99)](https://www.capterra.com/p/132914/Survicate/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.4 (123)](https://www.capterra.com/p/168823/SurveySparrow/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [UmfrageOnline](https://www.capterra.com/p/201674/Enquetes-Maken/) [4.6 (1,805)](https://www.capterra.com/p/201674/Enquetes-Maken/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/201674/Enquetes-Maken/) [View all alternatives](https://www.capterra.com/p/10023372/Theysaid-AI-Survey/alternatives/) ## FAQs about TheySaid Overview ### Which roles and teams benefit most from TheySaid? TheySaid is most used by founders, CEOs, and other business leaders who need customer feedback to guide company decisions. Product, UX research, and engineering teams use it to identify user needs and prioritize improvements, while marketing and customer success leaders track sentiment and shape messaging, retention, and support efforts. Answer based on 32 reviews Overview ### What company size and industries is TheySaid built for? TheySaid is for product, design, and UX leaders, mainly in small businesses (78%) and computer software (16%). It supports in-depth user testing and research accelerated by AI. Reviewers also work in e-learning and IT services (12% each), while enterprises represent 16% and midsize businesses 6%. Answer based on 32 reviews Features and Usability ### What are the key features of TheySaid? TheySaid offers survey and feedback tools such as survey builder, pulse surveys, anonymous feedback, continuous feedback, and 360 degree feedback. It also includes AI Copilot, generative AI, sentiment analysis, reporting and analytics, visual analytics, live results sharing, and third-party integrations for customer experience and performance management. Integrations ### Which third-party tools and platforms does TheySaid integrate with? TheySaid connects natively to HubSpot CRM, Salesforce Desk, Salesforce Platform, and Slack. These integrations cover CRM, support, and team communication workflows, giving TheySaid users direct connections to four common business platforms. Answer based on 4 reviews Getting Started and Support ### What training and onboarding options does TheySaid offer? TheySaid provides live online training and webinars to help teams get started. Live online sessions support guided setup and direct instruction, while webinars offer scheduled presentations that can introduce core features and workflows for new users. Answer based on 1 reviews Getting Started and Support ### What customer support options does TheySaid offer? TheySaid provides email/help desk support, FAQ/forum access, a knowledge base, and chat. Support quality cannot be assessed from reviewer feedback here, so the available channels are limited to the catalog listing without added claims about response speed, helpfulness, or common frustrations. ## Features AI summary Based on 10,704 Survey reviews Capterra data shows that buyers of survey software rank the following features as their top priorities: - **Customizable Questions** (**55%** of reviewers rated this feature as critical) - **Surveys & Feedback** (**56%**) - **Survey Builder** (**53%**) TheySaid includes **Surveys & Feedback** and **Survey Builder**, giving teams the tools to collect responses and create surveys without added complexity. However, it does not include **Customizable Questions**. Instead, it offers other features that reviewers also rate as important, including **Reporting/Analytics** (**45%**) and **Data Import/Export** (**42%**), helping businesses review feedback trends, move data between systems, and make better decisions from survey results. Surveys & Feedback 4.8 (19) 100.00% of 19 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success Survey Builder 4.8 (16) 93.75% of 16 reviewers that rated this feature as important or highly important Create and manage surveys Reporting/Analytics 4.6 (19) 94.74% of 19 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Data Import/Export 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Import and export data to and from software applications Feedback Management 4.7 (24) 95.83% of 24 reviewers that rated this feature as important or highly important Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Multi-Channel Distribution 4.6 (15) 93.33% of 15 reviewers that rated this feature as important or highly important Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers TheySaid 38 features ### All Features - 360 Degree Feedback: Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Anonymous Feedback: Allow reviewers to provide anonymous feedback to encourage honest conversations - Conditional Logic: Capability of a software or system to make decisions and perform actions based on specified conditions - Continuous Feedback: Provide ongoing performance feedback to employees on a regular basis, rather than giving feedback at designated times - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Analysis Tools: Analyze survey results via statistical testing or crosstabs directly within the software - Data Import/Export: Import and export data to and from software applications - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Marketing: Create and send email blasts/campaigns - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Live Results Sharing: Present live poll results to audience - Mobile Survey: Distribute a survey via mobile devices - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multi-Language: Manage and support multiple languages - NPS Survey Structure: Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Pulse Surveys: Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group - Question Branching: Survey design technique that directs respondents to different questions based on their previous answers - Question Library: Pre-written repository of questions that can be reused within a course or for assessment or interviews - Question Piping: Integration of respondents' answers from previous survey questions into subsequent questions or text - Real-Time Data: Receive data and information in real time - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Skip Logic: Skip over or route respondents to different questions based on their previous answers - Survey Builder: Create and manage surveys - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data --- Get Advice We can help you find the software with the features you need. Features 4.7 (41) 4.7 Based on 41 reviews ## Pricing Value for money 4.8 (41) Free Trial Free Version Free AI Survey $0.00 It includes: - AI survey creator - AI conversational survey - AI analysis - Qualitative and Quantitive results Value for money 4.8 (41) 4.8 Based on 41 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (40) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (40) 4.9 Based on 40 reviews ## User reviews Overall rating 5.0 Based on 42 reviews Filter by rating Counts reflect reviews available in this feed. 5(40) 4(2) 3(0) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful Barry K. Maintenance Manager Used the software for: Less than 1 year ### "Good Resource for Testing Messaging Before Launch" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 30, 2026 We found the platform useful as part of our campaign preparation. It gave us audience feedback before the launch and created another opportunity to identify unclear messaging while there was still time to make adjustments. Pros Before launching a new campaign, we wanted to understand how our messaging might be interpreted by the intended audience. TheySaid allowed us to put the concepts in front of participants and hear their reactions in their own words. This was useful for identifying phrases that were clear and others that needed more explanation. Cons The research results would be even more useful with additional visualization options for presenting message-level findings. Steve F. CEO Used the software for: Less than 1 year ### "Gives Us Better Insight Into Buying Decisions" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 27, 2026 The platform gave us useful qualitative information for our research. Instead of concentrating only on what people selected, we were able to explore the reasoning behind those choices. That additional context made the research more useful during our planning conversations. Pros We used TheySaid to understand how potential customers evaluated different options before making a purchase. The open-ended format helped reveal considerations that we would not have thought to include in a conventional questionnaire. Reviewing the responses together gave our team a clearer picture of the questions and concerns people had during the decision process. Cons It would be helpful to have more built-in options for comparing separate audience groups side by side. Simon W. Head of Digital IT Operations Used the software for: Less than 1 year ### " Brings More Structure to Discovery Conversations" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 27, 2026 TheySaid gave our discovery process a more organized framework without making the conversations feel overly rigid. The results gave us useful material for follow-up discussions and helped identify areas where we needed to investigate further. Pros We used the platform during discovery work when our team needed to learn more about how people approached a particular problem. The ability to structure the research while still allowing participants to elaborate was a good balance for us. We also found the AI analytics useful for getting an initial view of common topics before discussing the findings as a team. Cons The analytics could go further with more advanced ways to compare findings across several completed projects. Lukas R. ceo Used the software for: Less than 1 year ### "Strong Option for Gathering Open-Ended Opinions" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 27, 2026 TheySaid has been helpful when our research questions require explanation rather than simple yes-or-no answers. It gives us another way to explore customer perspectives and has become useful for projects where understanding the reasoning behind a response matters. Pros The biggest difference we noticed was how much room respondents had to explain themselves. That was useful for our research because short survey selections did not always tell us what was actually driving a person's opinion. Being able to review longer responses and pull out recurring subjects helped our team understand the feedback at a deeper level. Cons The amount of qualitative information can still take some time to review when a project generates a large number of responses. Darryl S. Director Used the software for: Less than 1 year ### "A Simple Way to Gather Customer Feedback and Improve IT Services" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 26, 2026 A customer feedback platform like TheySaid can be useful for IT service providers that want to understand their clients better and continuously improve their services. Its value depends on how well its features fit the company's research and feedback needs. Pros TheySaid can make it easier to collect customer feedback and understand client expectations. For an IT services business, gathering feedback can help identify areas for improvement, understand customer satisfaction, and make more informed decisions about service delivery. Cons Depending on the research requirements, I would like to see more flexibility in customizing surveys and organizing feedback for different customer groups. KE Kjartan E. CEO AND FOUNDER Used the software for: Less than 1 year ### "Interesting Approach to Collecting Employee Feedback" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 23, 2026 The platform gave us a different perspective on structured feedback collection. The conversational format was the main attraction for our team, and the AI features helped us make sense of the responses afterward without having to manually categorize everything. Pros e explored TheySaid for internal feedback and liked the idea of using a more natural conversation rather than relying entirely on conventional questionnaires. Employees had room to explain their thoughts in their own words, which produced some useful observations that would have been difficult to capture through simple multiple-choice questions. Cons It would be useful to have additional options specifically designed around recurring employee-feedback programs and internal reporting. Michael N. Ceo Used the software for: Less than 1 year ### "Convenient for Running Quick Market Checks" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 October 22, 2026 For smaller research questions, TheySaid has been convenient to have available. We do not use every feature for every project, but the combination of research creation, participant responses, and AI support gives us a flexible option for quick validation work. Pros We occasionally need to validate a market assumption without launching a lengthy research project. TheySaid gave us a convenient way to put questions in front of participants and gather responses relatively quickly. The AI-generated assistance was also useful during project preparation because it helped us get from an initial idea to a structured research exercise. Cons I would like to see additional integrations with the other tools our research and marketing teams already use. Vidar T. ceo Used the software for: Less than 1 year ### "Makes Concept Testing Less Time-Consuming" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 22, 2026 TheySaid fit well into our early research process. It helped us collect qualitative reactions at a stage where assumptions could still be challenged and adjusted. The ability to bring the more interesting responses together was particularly useful during internal discussions. Pros We used TheySaid to get reactions to a few concepts before committing more resources to them. Being able to let participants explain their reasoning was valuable because we could see what they understood, what confused them, and which ideas generated the strongest reactions. The highlight and summary capabilities also made it easier to share notable findings with colleagues. Cons I would like more options for arranging selected highlights into a customized presentation directly within the platform. Martin S. Product manager Used the software for: Less than 1 year ### "Good Fit for Exploring New Product Ideas" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 16, 2026 TheySaid gave us a practical way to test assumptions before moving further with product planning. The ability to collect open-ended feedback and organize the resulting information in one workflow was particularly useful for our team. Pros We used TheySaid while exploring a few ideas for a new product and wanted more than basic survey responses. The research process allowed participants to explain why they felt a certain way, which gave our team useful context around their answers. The AI-assisted summaries were helpful when comparing feedback from different groups. Cons I would appreciate more flexibility when customizing the presentation of research findings for internal stakeholder meetings. Tomas R. Managing Director Used the software for: Less than 1 year ### "Gives Our UX Team More Context Behind User Responses" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 15, 2026 We found the platform useful for early-stage UX research and validating assumptions. It did not replace every research method we use, but it gave us another practical option when we needed qualitative input from users. Pros For UX research, the quality of the explanation behind an answer can be just as important as the answer itself. TheySaid helped us capture that additional context through its conversational research approach. We were able to ask users about their experiences and then review the responses for recurring observations that could inform our design discussions. Cons The first few projects required some trial and error to determine which prompts generated the most useful conversations [View all Reviews](https://www.capterra.com/p/10023372/Theysaid-AI-Survey/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [UmfrageOnline vs TheySaid](https://www.capterra.com/compare/201674-10023372/Enquetes-Maken-vs-Theysaid-AI-Survey)