--- title: "TheySaid Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about TheySaid Software - reviews, pricing plans, popular comparisons to other Survey products and more." source_url: "https://www.capterra.com/p/10023372/Theysaid-AI-Survey/" page_type: "product" language: "en" --- # TheySaid Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 22, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) TheySaid ## What is TheySaid? Customer Feedback shouldn’t cost a fortune! TheySaid is the leading AI-powered user testing and research platform, that allows modern product teams to keep up with AI-enabled engineers. And with a free plan plus low-cost paid plans, anyone can do high-volume testing at a reasonable price. The TheySaid product suite includes AI user testing, AI interviews, AI surveys, and AI polls. Customers can gather feedback from TheySaid's panel of 16M+ people, recruit their own audience via email / social media / events / in-app popups, or test with AI testers. Core product capabilities include 2-way voice conversations, clips & highlight reels, conditional logic, templates, AI assistant, AI analytics and reporting, AI project creator, AI test moderator and teach AI. ## What is TheySaid used for? [Survey](https://www.capterra.com/survey-software/)[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 19 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... - 360 Degree Feedback / 2025 - Customer Experience / 2025 - Customer Satisfaction / 2025 - Employee Engagement / 2025 - Polling / 2025 - Survey / 2025 Our "Best of" badge program showcases products with the highest ratings... Do you work for TheySaid?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.theysaid.io/&name=TheySaid) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### TheySaid 4.9 (19) VS. [4.7 (2,919)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting Price Contact vendor Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (19) Ease Of Use 4.7 (1,755) Value For Money 4.8 (19) Value For Money 4.5 (1,388) Customer Service 4.9 (18) Customer Service 4.5 (1,320) ## TheySaid alternatives [4.6 (453)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (973)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (99)](https://www.capterra.com/p/132914/Survicate/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (319)](https://www.capterra.com/p/72549/Alchemer/reviews/) Starting price $55.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/10023372/Theysaid-AI-Survey/alternatives/) ## FAQs about TheySaid Overview ### Which roles and teams benefit most from TheySaid? TheySaid benefits executives, product and UX leaders, customer success teams, and marketing stakeholders that need fast insight from user feedback. Founders and C-suite leaders use it to guide strategy, while researchers, designers, and product managers analyze sentiment, improve experiences, and prioritize roadmap decisions from customer conversations. Answer based on 17 reviews Overview ### What company size and industries is TheySaid built for? TheySaid is for product, design, and UX leaders, primarily in small businesses, which make up 76% of reviewers, and especially in computer software at 24%. It also serves enterprise teams at 24%, with additional adoption in e-learning at 18% and arts and crafts at 12%. Answer based on 17 reviews Talk to an expert ### More questions? Ask our experts Features and Usability ### What are the key features of TheySaid? TheySaid offers survey and feedback tools including survey builder, question library, skip logic, branching, and multilingual, mobile, multi-channel distribution. It also includes anonymous feedback, pulse surveys, NPS survey structure, 360 degree feedback, performance management, reporting and analytics, visual analytics, and AI Copilot features such as generative AI and sentiment analysis. Integrations ### Which third-party tools and platforms does TheySaid integrate with? TheySaid integrates with 4 third-party tools across CRM and communication categories: HubSpot CRM, Salesforce Desk, Salesforce Platform, and Slack. These native connections cover sales, support, and team messaging workflows, giving TheySaid compatibility with widely used business systems. Getting Started and Support ### What training and onboarding options does TheySaid offer? TheySaid provides live online training and webinars for teams getting started. Live online sessions support guided instruction with a trainer, while webinars offer scheduled presentations and demonstrations that users can follow for setup and product learning. Getting Started and Support ### What customer support options does TheySaid offer? TheySaid provides Email/Help Desk, FAQ/Forum, Knowledge Base, and Chat support. These channels let users submit requests, search help articles, and get quick answers through chat when needed. No reviewer feedback about support experience is available to describe response times or helpfulness. ## Features AI summary Based on 10,572 Survey reviews Capterra data shows that buyers of survey software rank the following features as their top priorities: - **Customizable Questions** (**54%** of reviewers rated this feature as critical) - **Survey Builder** (**53%**) - **Reporting/Analytics** (**45%**) TheySaid includes **Survey Builder** and **Reporting/Analytics**, giving teams a way to create surveys efficiently and review results for clearer decision-making. However, it does not include **Customizable Questions**. Instead, the product offers other features that reviewers also consider important, such as **Real-Time Data** (**44%**) and **Data Import/Export** (**41%**), helping businesses track feedback as it comes in and move survey data between systems, allowing teams to monitor responses faster and work with insights across their existing tools. Survey Builder 4.8 (12) 91.67% of 12 reviewers that rated this feature as important or highly important Create and manage surveys Reporting/Analytics 4.6 (15) 93.33% of 15 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Feedback Management 4.7 (15) 93.33% of 15 reviewers that rated this feature as important or highly important Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Multi-Channel Distribution 4.6 (9) 88.89% of 9 reviewers that rated this feature as important or highly important Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Surveys & Feedback 5.0 (7) 100.00% of 7 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success Performance Metrics 4.8 (5) 80.00% of 5 reviewers that rated this feature as important or highly important A set of indicators that tracks the performance of networks, applications, systems, teams, etc. TheySaid 39 features ### All Features - 360 Degree Feedback: Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Anonymous Feedback: Allow reviewers to provide anonymous feedback to encourage honest conversations - Conditional Logic: Capability of a software or system to make decisions and perform actions based on specified conditions - Continuous Feedback: Provide ongoing performance feedback to employees on a regular basis, rather than giving feedback at designated times - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Analysis Tools: Analyze survey results via statistical testing or crosstabs directly within the software - Data Import/Export: Import and export data to and from software applications - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Marketing: Create and send email blasts/campaigns - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Live Results Sharing: Present live poll results to audience - Mobile Survey: Distribute a survey via mobile devices - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multi-Language: Manage and support multiple languages - NPS Survey Structure: Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Pulse Surveys: Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group - Question Branching: Survey design technique that directs respondents to different questions based on their previous answers - Question Library: Pre-written repository of questions that can be reused within a course or for assessment or interviews - Question Piping: Integration of respondents' answers from previous survey questions into subsequent questions or text - Real-Time Data: Receive data and information in real time - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Skip Logic: Skip over or route respondents to different questions based on their previous answers - Survey Builder: Create and manage surveys - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data --- Get Advice We can help you find the software with the features you need. Features 4.8 (19) 4.8 Based on 19 reviews ## Pricing Value for money 4.8 (19) Free Trial Free Version Free AI Survey $0.00 It includes: - AI survey creator - AI conversational survey - AI analysis - Qualitative and Quantitive results Value for money 4.8 (19) 4.8 Based on 19 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[ Salesforce Desk](https://www.capterra.com/p/248974/Salesforce-Desk/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (18) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (18) 4.9 Based on 18 reviews ## User reviews Overall rating 4.9 Based on 19 reviews Filter by rating 5(17) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent RE Richard E. CEO Hospitality ### "Great for Understanding Customer Frustrations" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 13, 2026 We've improved the way we collect customer feedback and can quickly identify recurring pain points that influence onboarding and product adoption. Pros Theysaid has been very helpful, the voice based interviews encourage customers to explain problems naturally rather than selecting predefined survey answers. AI summaries save hours of manual note-taking, and recurring issues are easy to identify. Cons Theysaid has been useful to us but More customization for branded reports would make customer presentations even stronger. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. OV Oliviero V. General Manager E-Learning ### "Simple AI Surveys That Deliver Useful Insights" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 30, 2026 My overall experience was very positive. The platform helped streamline the survey process and made it easier to turn customer feedback into actionable insights. It was a practical solution for gathering and analyzing feedback without spending a lot of time on manual work. Pros TheySaid made it easy to create AI-powered surveys and collect meaningful customer feedback. The interface was straightforward, and the AI helped summarize responses into insights that were easy to understand. It saved time compared to manually reviewing survey results. Cons I'd like to see more options for customizing reports and additional survey question types. While the platform is easy to use overall, it takes a little time to learn all of the AI features. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AR Andrew R. Senior Staff UX Researcher Computer Software ### "TheySaid transformed the way we conduct user testing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 12, 2026 Our overall experience has been very positive. TheySaid helped us shorten our research cycle, reduce manual work, and make product decisions with greater confidence. We spend much less time organizing feedback and much more time acting on insights. The platform has become an important part of how we validate ideas and improve the user experience across our products. Pros TheySaid helped our team reduce the amount of time we spent reviewing research sessions. Instead of watching every recording from beginning to end, the AI automatically highlighted the most important moments, generated transcripts, and summarized key themes. The AI moderator also asked relevant follow-up questions that uncovered insights we probably would have missed. The platform has made our research process much faster and easier to share with stakeholders. Cons The platform includes many AI-powered features, so it took our team a little time to understand how to get the most value from everything available. We also would like to see additional customization options for exported reports and dashboards so they can better match the way we present findings internally. These are relatively small improvements compared to the overall value the platform provides. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Eddie G. President Oil & Energy ### "TheySaid is the AI tool you need to maximize your survey relevance and impact" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 1, 2026 I was under a time crunch to get a survey created and distributed to 700+ companies. TheySaid helped me create and test my survey, as well as train the AI to be able to ask informed follow-up questions that were both relevant and impactful. Great product! Pros Creating survey templates and training the AI is very easy and intuitive. The support TheySaid offered was also top notch! Cons I liked all the functionality I used. Nothing bad to say here. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KA Kyle A. Director of UIUX Computer Software ### "AI powered user testing is finally here" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 January 7, 2026 My overall opinion is that this application can massively speed up the end to end user testing process, enable more testing cycles, and continuously generate insightful, critical, actionable results which results in a better more user centered product experience. Pros The speed at which AI powered user testing and high quality insight synthesis can be done. This leads to being able to rapidly iterate and develop a better product more aligned with our target users faster. It can save time without sacraficing quality when creating studies and tests. I has flexible ways to engage with users so they are comfortable and their feedback is valuable. Ability to critically synthesize what used to take days in minutes. Cons I havent had enough experience with it to answer this question. Although I still think experience in user testing techniques and proesses is valuable to get the best results. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. NB Nate B. CTO Computer Software ### "Great service and product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 11, 2025 Pros The value they provide is excellent. It's great to be able to dig deeper with clients on their feedback. Cons The surveys are easy to set up and very cost effective. When you do need assistance, the people there are always willing to help Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JJ Jamil J. Co-Founder and Lead Researcher Information Technology and Services ### "TheySaid AI UserTesting is Going Places!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 2, 2025 Excellent. I highly recommend people reading this review consider reaching out to\[sensitive content hidden\] and the team and trying TheySaid.io. Pros TheySaid offers Surveys, interviews and UserTesting, Our AI UserTesting Project was invaluable. Before, we were only getting feedback from friends and families, TheySaid was able to recruit our exact target audience - B2B technical leaders. The feedback I received wasn't just data; it was encouraging and actionable, helping clarify our path forward. TheySaid's sales team- \[sensitive content hidden\] was great to work with, It's rare to find a team that combines such deep technical capability with genuine care for their users' success. If you are looking for a platform that truly understands the voice of the customer, keep your eyes on TheySaid.io. Based on my experience with \[sensitive content hidden\] leadership and vision, this product is going places. Cons Not applicable. I had a great experience and was impressed with its maturity and ease of use. I don't have anything specific to mention here. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TB Terrence B. PDS Logistics and Supply Chain ### "Unexpected Easy Survey Creation" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 11, 2025 Using the tool was fun. It was extremely easy to create a survey. I was surprised at how easy it was to make a survey. Pros The survey was very easy to create. Not much effort had to be applied. The system was able to do the hard work and create a high quality survey. Cons Umm I would say the survey choices were limited. The system should allow much input as to what options the user is able to select. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Hasan J. CEO E-Learning ### "Outstanding result" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 3, 2025 It's fantastic. Very professional layout and features as well. If I looking for research, I will go for it. Pros The UI is very minimal, so I can understand the whole process very easily. The analytics feature is also great for getting proper insight into research results. Cons Overall, it's great. I didn't find any cons at a glance. I think there should be a help page about the whole service. Alternatives considered [UserTesting](https://www.capterra.com/p/173755/UserTesting/) Reasons for choosing TheySaid They have a large database. Lots of users are there. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. BH Brandi H. Instructional Designer E-Learning ### "5 Star Product " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 13, 2025 Pros I liked that it generated questions for you based on the details you provide prior to creating the survey. Cons Nothing really to dislike from what I've seen. Switched from [monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/) I prefer the ability to utilize AI to create questions. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/10023372/Theysaid-AI-Survey/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.