# TheySaid Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about TheySaid Software - reviews, pricing plans, popular comparisons to other Survey products and more. Source: https://www.capterra.com/p/10023372/Theysaid-AI-Survey --- # TheySaid Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) TheySaid ## What is TheySaid? Customer Feedback shouldn’t cost a fortune! TheySaid is the leading AI-powered user testing and research platform, that allows modern product teams to keep up with AI-enabled engineers. And with a free plan plus low-cost paid plans, anyone can do high-volume testing at a reasonable price. The TheySaid product suite includes AI user testing, AI interviews, AI surveys, and AI polls. Customers can gather feedback from TheySaid's panel of 16M+ people, recruit their own audience via email / social media / events / in-app popups, or test with AI testers. Core product capabilities include 2-way voice conversations, clips & highlight reels, conditional logic, templates, AI assistant, AI analytics and reporting, AI project creator, AI test moderator and teach AI. ## What is TheySaid used for? [Survey](https://www.capterra.com/survey-software/)[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 16 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... - 360 Degree Feedback / 2025 - Customer Experience / 2025 - Customer Satisfaction / 2025 - Employee Engagement / 2025 - Polling / 2025 - Survey / 2025 Our "Best of" badge program showcases products with the highest ratings... Do you work for TheySaid?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.theysaid.io/&name=TheySaid) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### TheySaid 4.9 (16) VS. [4.6 (965)](https://www.capterra.com/p/156752/SurveyLegend/reviews/) Starting Price Contact vendor Starting Price $19 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (16) Ease Of Use 4.6 (965) Value For Money 4.8 (16) Value For Money 4.3 (630) Customer Service 4.9 (15) Customer Service 4.4 (615) ## TheySaid alternatives [4.6 (99)](https://www.capterra.com/p/132914/Survicate/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.7 (2,902)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (730)](https://www.capterra.com/p/127957/SoGoSurvey/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [4.8 (68)](https://www.capterra.com/p/137773/Zonka-Feedback/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/10023372/Theysaid-AI-Survey/alternatives/) ## FAQs about TheySaid Overview ### Which roles and teams benefit most from TheySaid? TheySaid benefits executives, product and UX leaders, customer success teams, and marketing professionals who need fast insight into customer feedback. Founders and C-suite leaders use it to guide strategy, while product, research, and design teams uncover usability issues, and customer-facing teams improve retention, messaging, and service experiences. Answer based on 16 reviews Overview ### What company size and industries is TheySaid built for? TheySaid is built for product, design, and UX leaders at small businesses, which make up 81% of reviewers, especially in Computer Software and E-Learning at 19% each. It also appears in Arts and Crafts at 12%, with survey work as the most common use case at 45%. Answer based on 16 reviews Features and Usability ### What are the key features of TheySaid? TheySaid offers survey and feedback management tools such as a survey builder, pulse surveys, anonymous feedback, and 360 degree feedback. It also includes AI Copilot, generative AI, sentiment analysis, reporting and analytics, visual analytics, live results sharing, and third-party integrations for customer experience and performance management. Integrations ### Which third-party tools and platforms does TheySaid integrate with? TheySaid integrates with HubSpot CRM, Salesforce Desk, Salesforce Platform, and Slack. These integrations cover CRM, support, and communication workflows, giving teams a focused set of connections for managing customer data, service requests, and internal collaboration. Getting Started and Support ### What training and onboarding options does TheySaid offer? TheySaid provides live online training and webinars to help teams get started. Live online sessions support guided setup and direct instruction, while webinars offer scheduled presentations and product walkthroughs for group learning and reference. Getting Started and Support ### What customer support options does TheySaid offer? TheySaid provides email/help desk support, FAQ/forum resources, a knowledge base, and chat. These channels give users multiple ways to find answers or contact support, but no reviewer feedback is available here to describe response speed, helpfulness, or common support frustrations. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Reporting/Analytics 4.6 (14) 92.86% of 14 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Feedback Management 4.6 (12) 91.67% of 12 reviewers that rated this feature as important or highly important Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Survey Builder 4.7 (11) 90.91% of 11 reviewers that rated this feature as important or highly important Create and manage surveys Multi-Channel Distribution 4.6 (9) 88.89% of 9 reviewers that rated this feature as important or highly important Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Survey/Poll Management 5.0 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Create and administer polls and surveys Surveys & Feedback 5.0 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success TheySaid 39 features Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager Dashboard to view the status of ongoing processes, identify current incidents and track past activities A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Allow reviewers to provide anonymous feedback to encourage honest conversations Capability of a software or system to make decisions and perform actions based on specified conditions Provide ongoing performance feedback to employees on a regular basis, rather than giving feedback at designated times Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Add customized logos and colors to align with company branding Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Analyze survey results via statistical testing or crosstabs directly within the software Import and export data to and from software applications Assemble applications and processes by dragging over and arranging pre-built components Create and send email blasts/campaigns Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Use AI to generate content in the form of text, images, videos, etc. Present live poll results to audience Distribute a survey via mobile devices Collect information from multiple sources Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Manage and support multiple languages Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group Survey design technique that directs respondents to different questions based on their previous answers Pre-written repository of questions that can be reused within a course or for assessment or interviews Integration of respondents' answers from previous survey questions into subsequent questions or text Receive data and information in real time View and track pertinent metrics to find patterns and gain insights from data Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Skip over or route respondents to different questions based on their previous answers Create and manage surveys Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Set up connections to third-party platforms to improve business processes Interact with data visualization elements, such as charts and graphs, to drill down into data Get Advice We can help you find the software with the features you need. Features 4.8 (16) 4.8 Based on 16 reviews ## Pricing Value for money 4.8 (16) Free Trial Free Version Free AI Survey $0.00 It includes: - AI survey creator - AI conversational survey - AI analysis - Qualitative and Quantitive results Value for money 4.8 (16) 4.8 Based on 16 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)[ Salesforce Desk](https://www.capterra.com/p/248974/Salesforce-Desk/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (15) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (15) 4.9 Based on 15 reviews ## User reviews Overall rating 4.9 Based on 16 reviews Filter by rating 5(14) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Eddie G. President Oil & Energy ### "TheySaid is the AI tool you need to maximize your survey relevance and impact" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 1, 2026 I was under a time crunch to get a survey created and distributed to 700+ companies. TheySaid helped me create and test my survey, as well as train the AI to be able to ask informed follow-up questions that were both relevant and impactful. Great product! Pros Creating survey templates and training the AI is very easy and intuitive. The support TheySaid offered was also top notch! Cons I liked all the functionality I used. Nothing bad to say here. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KA Kyle A. Director of UIUX Computer Software ### "AI powered user testing is finally here" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 January 7, 2026 My overall opinion is that this application can massively speed up the end to end user testing process, enable more testing cycles, and continuously generate insightful, critical, actionable results which results in a better more user centered product experience. Pros The speed at which AI powered user testing and high quality insight synthesis can be done. This leads to being able to rapidly iterate and develop a better product more aligned with our target users faster. It can save time without sacraficing quality when creating studies and tests. I has flexible ways to engage with users so they are comfortable and their feedback is valuable. Ability to critically synthesize what used to take days in minutes. Cons I havent had enough experience with it to answer this question. Although I still think experience in user testing techniques and proesses is valuable to get the best results. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NB Nate B. CTO Computer Software ### "Great service and product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 11, 2025 Pros The value they provide is excellent. It's great to be able to dig deeper with clients on their feedback. Cons The surveys are easy to set up and very cost effective. When you do need assistance, the people there are always willing to help Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JJ Jamil J. Co-Founder and Lead Researcher Information Technology and Services ### "TheySaid AI UserTesting is Going Places!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 2, 2025 Excellent. I highly recommend people reading this review consider reaching out to\[sensitive content hidden\] and the team and trying TheySaid.io. Pros TheySaid offers Surveys, interviews and UserTesting, Our AI UserTesting Project was invaluable. Before, we were only getting feedback from friends and families, TheySaid was able to recruit our exact target audience - B2B technical leaders. The feedback I received wasn't just data; it was encouraging and actionable, helping clarify our path forward. TheySaid's sales team- \[sensitive content hidden\] was great to work with, It's rare to find a team that combines such deep technical capability with genuine care for their users' success. If you are looking for a platform that truly understands the voice of the customer, keep your eyes on TheySaid.io. Based on my experience with \[sensitive content hidden\] leadership and vision, this product is going places. Cons Not applicable. I had a great experience and was impressed with its maturity and ease of use. I don't have anything specific to mention here. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TB Terrence B. PDS Logistics and Supply Chain ### "Unexpected Easy Survey Creation" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 11, 2025 Using the tool was fun. It was extremely easy to create a survey. I was surprised at how easy it was to make a survey. Pros The survey was very easy to create. Not much effort had to be applied. The system was able to do the hard work and create a high quality survey. Cons Umm I would say the survey choices were limited. The system should allow much input as to what options the user is able to select. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Hasan J. CEO E-Learning ### "Outstanding result" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 3, 2025 It's fantastic. Very professional layout and features as well. If I looking for research, I will go for it. Pros The UI is very minimal, so I can understand the whole process very easily. The analytics feature is also great for getting proper insight into research results. Cons Overall, it's great. I didn't find any cons at a glance. I think there should be a help page about the whole service. Alternatives considered [UserTesting](https://www.capterra.com/p/173755/UserTesting/) Reasons for choosing TheySaid They have a large database. Lots of users are there. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BH Brandi h. Instructional Designer E-Learning ### "5 Star Product " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 13, 2025 Pros I liked that it generated questions for you based on the details you provide prior to creating the survey. Cons Nothing really to dislike from what I've seen. Switched from [monday.com](https://www.capterra.com/p/147657/monday-com/) I prefer the ability to utilize AI to create questions. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Odirile M. Arts Arts and Crafts ### "Great AI feature." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 January 12, 2025 I really enjoyed the AI feature as it bring the surveys alive so to say. Pros The AI feature is truly game changing, it makes it better to use and interactive. Cons Nothing much, I really enjoyed. There were no inconveniences. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AL Arnaud L. IT System Administrator Transportation/Trucking/Railroad ### "Theysaid AI Survey First Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 12, 2025 Really good first impression, the interface is well designed, really easy to handle, the all onboarding process was smooth Pros The AI element of the survey tool is really optimal when it comes to understand user's answers and generating adequate replies Cons Nothing that I can think of, everything went well, and there was no element that stood out as negative. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Marketing Arts and Crafts ### "Easy Peasy!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 12, 2025 Very easy to use, it's free and the AI helps to fill the gaps. Pros Very easy to navigate and create a survey quickly and efficiently. Cons Nothing! Everything was easy to use and no problems experienced. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Easy to use and Ai helps with the questions. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/10023372/Theysaid-AI-Survey/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.