# TheySaid Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TheySaid the right Survey solution for you? Explore 16 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10023372/Theysaid-AI-Survey/reviews --- TheySaid 4.9 (16) [View alternatives](https://www.capterra.com/p/10023372/Theysaid-AI-Survey/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Reviews of TheySaid Ease of use 4.9 Customer Service 4.9 ## Showing most helpful reviews Showing 1-16 of 16 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Eddie G. President Oil & Energy Used the software for: 6-12 months ### "TheySaid is the AI tool you need to maximize your survey relevance and impact" April 1, 2026 5.0 I was under a time crunch to get a survey created and distributed to 700+ companies. TheySaid helped me create and test my survey, as well as train the AI to be able to ask informed follow-up questions that were both relevant and impactful. Great product! Pros Creating survey templates and training the AI is very easy and intuitive. The support TheySaid offered was also top notch! Cons I liked all the functionality I used. Nothing bad to say here. Review Source Hasan J. CEO E-Learning Used the software for: Less than 6 months ### "Outstanding result" June 3, 2025 5.0 It's fantastic. Very professional layout and features as well. If I looking for research, I will go for it. Pros The UI is very minimal, so I can understand the whole process very easily. The analytics feature is also great for getting proper insight into research results. Cons Overall, it's great. I didn't find any cons at a glance. I think there should be a help page about the whole service. Alternatives considered [UserTesting](https://www.capterra.com/p/173755/UserTesting/) Reason for choosing TheySaid They have a large database. Lots of users are there. Review Source KA Kyle A. Director of UIUX Computer Software Used the software for: I used a free trial ### "AI powered user testing is finally here" January 7, 2026 4.0 My overall opinion is that this application can massively speed up the end to end user testing process, enable more testing cycles, and continuously generate insightful, critical, actionable results which results in a better more user centered product experience. Pros The speed at which AI powered user testing and high quality insight synthesis can be done. This leads to being able to rapidly iterate and develop a better product more aligned with our target users faster. It can save time without sacraficing quality when creating studies and tests. I has flexible ways to engage with users so they are comfortable and their feedback is valuable. Ability to critically synthesize what used to take days in minutes. Cons I havent had enough experience with it to answer this question. Although I still think experience in user testing techniques and proesses is valuable to get the best results. Review Source BH Brandi H. Instructional Designer E-Learning Used the software for: I used a free trial ### "5 Star Product " January 13, 2025 5.0 Pros I liked that it generated questions for you based on the details you provide prior to creating the survey. Cons Nothing really to dislike from what I've seen. Switched from [monday.com](https://www.capterra.com/p/147657/monday-com/) I prefer the ability to utilize AI to create questions. Review Source JC Jesica C. Head of Customer Success Computer Software Used the software for: Less than 6 months ### "No More borings Surveys" October 3, 2024 5.0 The company is entirely customer-centric. From the initial interaction, I had a delightful experience. I even had the opportunity to speak with the \[sensitive content hidden\], who actively listened to my feedback. Pros Eliminates the need for sending tedious surveys to customers by offering an easy setup and delivering highly reliable insights effortlessly. Cons Honestly, I haven't found any cons yet. The product is great. Switched from [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/) I hate traditional surveys. This products offer a different experience. Review Source JJ Jamil J. Co-Founder and Lead Researcher Information Technology and Services Used the software for: I used a free trial ### "TheySaid AI UserTesting is Going Places!" December 2, 2025 5.0 Excellent. I highly recommend people reading this review consider reaching out to\[sensitive content hidden\] and the team and trying TheySaid.io. Pros TheySaid offers Surveys, interviews and UserTesting, Our AI UserTesting Project was invaluable. Before, we were only getting feedback from friends and families, TheySaid was able to recruit our exact target audience - B2B technical leaders. The feedback I received wasn't just data; it was encouraging and actionable, helping clarify our path forward. TheySaid's sales team- \[sensitive content hidden\] was great to work with, It's rare to find a team that combines such deep technical capability with genuine care for their users' success. If you are looking for a platform that truly understands the voice of the customer, keep your eyes on TheySaid.io. Based on my experience with \[sensitive content hidden\] leadership and vision, this product is going places. Cons Not applicable. I had a great experience and was impressed with its maturity and ease of use. I don't have anything specific to mention here. Review Source NB Nate B. CTO Computer Software Used the software for: 6-12 months ### "Great service and product" December 11, 2025 5.0 Pros The value they provide is excellent. It's great to be able to dig deeper with clients on their feedback. Cons The surveys are easy to set up and very cost effective. When you do need assistance, the people there are always willing to help Review Source TB Terrence B. PDS Logistics and Supply Chain Used the software for: I used a free trial ### "Unexpected Easy Survey Creation" June 11, 2025 5.0 Using the tool was fun. It was extremely easy to create a survey. I was surprised at how easy it was to make a survey. Pros The survey was very easy to create. Not much effort had to be applied. The system was able to do the hard work and create a high quality survey. Cons Umm I would say the survey choices were limited. The system should allow much input as to what options the user is able to select. Review Source VR Verified Reviewer Marketing Arts and Crafts Used the software for: I used a free trial ### "Easy Peasy!" January 12, 2025 5.0 Very easy to use, it's free and the AI helps to fill the gaps. Pros Very easy to navigate and create a survey quickly and efficiently. Cons Nothing! Everything was easy to use and no problems experienced. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Easy to use and Ai helps with the questions. Review Source Odirile M. Arts Arts and Crafts Used the software for: I used a free trial ### "Great AI feature." January 12, 2025 5.0 I really enjoyed the AI feature as it bring the surveys alive so to say. Pros The AI feature is truly game changing, it makes it better to use and interactive. Cons Nothing much, I really enjoyed. There were no inconveniences. Review Source WS Wendy S. Managing Partner Market Research Used the software for: Less than 6 months ### "Easy, intuitive, useful." October 23, 2024 5.0 Very positive. Easy, intuitive, useful. Exactly what I needed! Pros It's so simple to use -- and engages the respondent to provide info -- and adapts based on what they say. Super useful for getting the feedback that the respondent wants to provide. No bias! Cons It is limited to one question -- I believe they will be adding options for more later. Review Source EG Eugeine G. CMO E-Learning Used the software for: I used a free trial ### "Finally, surveys that are engaging and fun to complete!" November 5, 2024 5.0 Pros The conversational approach to collecting data via surveys will help us gather qualitative information from our members, and that will be worth gold to us in the long run—especially when it comes to better understanding our customers and improving our marketing and messaging. Cons Currently, the platform is limited to one question type to initiate the survey. However, I know they will add additional question types soon, so this 'con' drawback will quickly become a 'pro'. Review Source AR Adam R. Founder Professional Training & Coaching Used the software for: Less than 6 months ### "Potential for big ROI from this AI-powered survey tool" August 19, 2024 4.0 Overall it was pretty easy to set up and the chance to get insights through AI-powered follow-up conversations is enough for me to try it out for a while even though the product isn't perfect yet. Pros I love how the AI-generated summaries of users' follow-up conversations after responding to the survey question have the potential to deliver fresh insights and save me time. Cons 5-pt rating scale questions are the only question type available at the moment. I hope they'll add more question types soon. Review Source AL Arnaud L. IT System Administrator Transportation/Trucking/Railroad Used the software for: I used a free trial ### "Theysaid AI Survey First Review" January 12, 2025 5.0 Really good first impression, the interface is well designed, really easy to handle, the all onboarding process was smooth Pros The AI element of the survey tool is really optimal when it comes to understand user's answers and generating adequate replies Cons Nothing that I can think of, everything went well, and there was no element that stood out as negative. Review Source SG Sameer G. Co-Founder Design Used the software for: I used a free trial ### "Great Application of AI to surveys" October 11, 2024 5.0 Really good, looking forward to using it for my market research projects Pros The intuitive nature of the AI, and the extensive ways it can be used for Market Research Cons Might need some work on the ability to edit a previous answer Review Source BR Bonnie R. Product Manager Internet Used the software for: I used a free trial ### "The future of scaled UXR " August 20, 2024 5.0 I can see this tool replace most of the UXRs in the future and save companies tons of money. I like that it can do both qualitative and quantitive research and summarize insights for you. Pros It asked all of the right follow-up questions like a trained UXR doing an in-depth user interview. Exceeded my expectations. Cons I wonder if TheySaid can train the AI to read Figma files and product specs on top of websites to make the bot even a bigger expert of any product. Review Source Similar Products Featured ## Related categories [Survey](https://www.capterra.com/survey-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[Polling](https://www.capterra.com/polling-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.