# ReDoc Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ReDoc the right Physical Therapy solution for you? Explore 24 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10023412/ReDoc/reviews --- ReDoc 4.5 (24) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ReDoc Ease of use 4.4 Customer Service 4.4 ## Showing most helpful reviews Showing 1-24 of 24 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PM Pamela M. receptionist/P.T. techn. Medical Practice Used the software for: 2+ years ### "ReDoc Features" February 28, 2020 4.0 My overall experience with the software has been an easy transformation from our old program to ReDoc, I was very nervous at first, but after I was shown how user friendly it was I was very relived at how easy it was. I really like the batch printing is nice to use for patients that I have to send weekly progress notes to insurance companies. Customer service support is very helpful when we need them.. Pros I like the easiness of scheduling patients. Doing batch printing of progress notes for worker's comp, insurance companies & etc. the easiness of putting in patient information, authorizations & insurance information. Also they way it keeps up with number of visits patient have to help us not to go over the allotted amount. Cons Some times we have problems regarding how slow the system gets at times. but when cutomer support is contacted, they do their best to resolve the problem. Switched from [TurboTenant](https://www.capterra.com/p/147659/Turbo-Tenant/) It was out dated for our office. Review Source MG Marcie G. Director of Rehabilitation Services Hospital & Health Care Used the software for: 2+ years ### "ReDoc powered by xfit is an awesome Outpatient EMR for Therapy-PT, OT, and ST" May 8, 2020 5.0 I have been very pleased with my overall experience with ReDoc xfit. They keep you current with all of their updates and releases on a regular basis. That is truly appreciated from a manager stand point. Our therapy staff here a very pleased with this EMR. Pros I think ReDoc xfit platform/EMR people stay current on the rules and regulations and make quick turn around time for their upgrades and releases. ReDoc xfit listens to their customers and take action as/when needed and prioritize their working model as such. They bring on vendors to support and make their EMR one of the best EMR's out there for Therapy Services in my opinion. Keep up the great work. Looking forward to implementing Telehealth soon! Thank you! Cons Some upfront work that had to be done to interface, however once that is all done. It works like a charm. Review Source AP Anna P. Physical Therapist, Outpatient Rehab Supervisor Medical Practice Used the software for: 2+ years ### "Customer support nightmare" April 5, 2017 3.0 We have used ReDoc at our outpatient rehab clinic for nearly 4 years now. We are part of a larger health system and all of our outpatient sites use the same program, which is helpful for all our Therapists who may work at more than 1 site as everything is easily kept uniform from one site to the next. However we have had issues with the system being slow from the very beginning and whenever we have trouble with the program that is not related to our network there is not much our IT department can do to fix it for us. We have found the customer service at ReDoc to be awful. It takes a long time to get any resolution to problems once we have an issue, if at all. Working in a busy clinic we rely on our EMR for everything as we do not keep paper charts of all documentation. If our program is not working then we cannot provide a high quality of care to our patient's and we get behind on all our documentation, trying to play catch up for the rest of the week. It's frustrating! Pros Ease of use. It makes more detailed documentation easier for our Therapists and more efficient. Billing is easier and we like that it gives alerts when modifiers are required. Cons Double documentation on eval, re-eval, and discharge days as you are not able to bill from the assessments. Customer support through ReDoc has been terrible and we often have to wait a long time to get someone to look at the issue we are having and fix it for us. Which typically means we have a day or more of notes and documentation to catch up on. Also the speed is slow, especially when we have a lot of Therapists that are all trying to use the system at the same time. Review Source CW Christopher W. PT/Owner Medical Practice Used the software for: 2+ years ### "ReDoc works well and is relialbe. " April 16, 2018 5.0 Pros 1\. Overall ease of use has been good once you get use to the work flow and the updates have been minimally disruptive . 2. Tech support is good once you have the right person. (See below). 3. Ability to interface with our billing program has been a big plus for us. Cons 1\. Obtaining support from the right technician has been tricky or "hit & miss". Over the years, I've been able to request the right person to fix the issue. 2. Billing in the past has been problematic such that we still mail in a printed check. When we attempted to set up EFT 2 years ago, it was completely mishandled and took over 7 months to resolve such that our bookkeeper is leery about attempting to set up EFT again. 3. Too many "boxes" to fill in can make using ReDoc cumbersome. Review Source NH Nancy H. Rehab services manager Hospital & Health Care Used the software for: 2+ years ### "REDOC" April 6, 2020 5.0 Pros special features like alerts/reminders for therapist; 10th visit and dollar tracking for Medicare patients. Cons some features like "finalizing" seemed redundant; some confusion on multiple treatment cycles getting set up. Alternatives considered [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/)[MEDITECH Expanse](https://www.capterra.com/p/99070/Practice-Management-Solution/) Reason for choosing ReDoc special features like reminders and tracking Review Source BS Brian S. President Health, Wellness and Fitness Used the software for: 2+ years ### "Great Product! " March 26, 2019 5.0 ReDoc has made us more efficient in providing excellent patient care and documenting our care. ReDoc makes it easier to meet regulatory guidelines and improves our internal communication within our organization. Pros Efficient, user-friendly, current and relevant. Cons Sometimes the software is slow to save data (happens a couple of times a day). My staff calls this the "spinning wheel of death." Review Source RS Ryan S. Clinic Manager/Physical Therapist Used the software for: 1-2 years ### "We were involved in the beta testing for this product and continue to use the software." September 11, 2017 5.0 Pros Flexibility, web based, easily modifiable/adaptability to your clinic procedures, readily accessible feedbacks to Redoc staff, regular updates performed by Redoc, security measures, flexible and adaptable work flows for evals and treatments, Redoc and Net Health have a good infrastructure for communication and resolution of issues. Our therapists enjoy using the software. Cons Updates are based off the greater good of all customers so changes may or may not benefit your facility, integrates best with Redoc's billing and front office software which may lead to some integration issues if your facility is already using another billing software. Review Source KG Kimberly G. Practice Manager Medical Practice Used the software for: 2+ years ### "Practice Manager" December 2, 2019 5.0 The program is much easier to navigate and enter in charges. Pros easy to learn and navigate. A safety secure program. Cons When going to your work list and you have to click to find your next patient can sometimes be time consuming. Reason for choosing ReDoc Highly recomended by prior software company Review Source RR Ronn R. PT / Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "ReDoc For Physical Therapy" February 12, 2020 5.0 ReDoc has been great to see at a glance the scheduling, billing and documentation modules. Pros Worksheet flow and integration of different work modules. Cons There was a significant amount of training to understand the new system. Reason for choosing ReDoc ReDoc offered seamless transition to their product. Review Source SB Sarah B. owner, PT Medical Practice Used the software for: Less than 6 months ### "Easy set-up and individualizing for your practice" April 2, 2020 5.0 Pros Redoc is very intuitive and easy for both the administrative and clinical side of rehab therapy. I appreciate how easy it is to personalize quickly many attributes of the EMR system from the calendar to the forms in the documentation system. Cons Unable to have multiple patient's notes open at one time. It takes a process of multiple clicks to look at a patient's previous notes. Alternatives considered [WebPT](https://www.capterra.com/p/92920/WebPT/)[Therabill](https://www.capterra.com/p/109769/TheraBill/) Reason for choosing ReDoc So I could keep my billers. Review Source BM Barbara M. Front Office Manager Medical Practice Used the software for: 1-2 years ### "ReDoc Software" October 16, 2019 5.0 Pros I found that this software is very user friendly. Functions are easy to manipulate. If there is ever a problem with ReDoc, the Tech Support Team is very knowledgeable. I also like that I am able to work at home when necessary. Cons The only thing I've experienced were some latency issues Review Source TC Tammy C. outpatient manager/OT Used the software for: 2+ years ### "redoc user for several years " April 17, 2018 4.0 customer service is hit or miss not that we are under nethealth. Pros it has a lot of options for your documentation, it carries over pertinent information and has a lot of managerial options. Cons can be overwhelming with all of the options you have, I wish we had more control in what carried over from eval/re-eval to notes Review Source IR Ileana R. Office Manager Medical Practice Used the software for: 6-12 months ### "Billing" July 16, 2019 4.0 We are very satisfied with the overall experience that ReDoc powered by xfit has provided us. Pros The billing software is user friendly. The monthly financial reports are easy to read. It has help us to spend up the weekly payment posting for us. Cons The adjustments of payment sometimes can be confusing. Review Source AJ Aaron J. Director of Physical Therapy Medical Practice Used the software for: 2+ years ### "ReDoc review" April 16, 2018 5.0 Pros Very thorough degree of documentation with specific areas to document most any condition. It gives good value to any documentation with great final documents created that are easy to read and understand Cons Requires a large degree of redundancy when performing evaluations, re-evaluations, discharge summaries. You have to basically create 3 separate notes when performing a more exhaustive evaluation instead of it all being on one form. Does add time and burden to documentation. Review Source CP Cheri P. Clinic Administrator Hospital & Health Care Used the software for: Less than 6 months ### "The ReDoc team is awesome to work with!!!" September 14, 2017 5.0 Time savings - this program is very easy to use and it takes less time doing the same job the last program did. Everything we need in one place! The dashboard is a great asset. You can do and find so much from this one place in the program. Pros The program is all you need for billing, scheduling and electronic medical records - and it works seamlessly together. The software is easy to use, very functional and our transition team was outstanding! The technical support team members are very knowledgeable and quick to get you answers to your questions. Review Source LH Lisa H. President Medical Practice Used the software for: 1-2 years ### " Redoc for x-fit" January 8, 2019 4.0 Pros redoc has a lot of features and you can have billing, documentation, scheduling, appt reminders all in the same program Cons but i think their reports need to be able to integrate information from the scheduling/documentation and the billing systems cause that is how our old system worked and it gave fully billing info based on visits and therapists etc. Also you have to email problems and initially don't get to talk to a person but we have with persistence made some head way to make this happen and their support seems to be improving Review Source JP Jacqueline P. Receptionist Medical Practice Used the software for: 2+ years ### "My experience with Redoc usage" September 26, 2016 4.5 Pros I like how it is simple and only a click of a button to schedule a patient. Also, its so easy to change the status of a patient. An example would be from a new evaluation to an established patient. Cons When hovering over the calendar, it is too easy to make it skip a month or more away. Also, sometimes its hard to tell what day I'm actually looking at. Review Source MY M Y. Administrator Medical Practice Used the software for: 2+ years ### "ReDoc - Great for reporting, but can be slow..." September 8, 2016 3.0 Pros ReDoc continuously releases updates and takes the feedback from their customers to create a better product. Cons Speed. The product is slow, and they have said their are working on ways to increase speed. I have not noticed a difference yet, but they say they are working on it. Review Source FC Fay C. Receptionist Medical Practice Used the software for: 2+ years ### "REDOC REVIEW" September 22, 2016 4.5 Pros It is easy to use and has reminders built in for therapists and scedulers Cons Transition time at upgrades and a facility with tight security and firewalls. We have to deal with several people on both sides getting it operational. That is a facility issue not REDOC. We love it. Review Source NR NORMA R. SCHEDULER Medical Practice Used the software for: 1-2 years ### "timely response" January 31, 2019 5.0 but I am very happy with Redoc, it's easy to learn and use very helpful. it's step by step service Pros I always get quick responses when I need help at an instant, only when internet is slow is when it's not as fast, but all in all it's super quick Cons the only times that it's bad, is when the internet is slow, which is usually during lunch. but after or before you do get your response Review Source KR Kelly R. Senior Physical Therapist Hospital & Health Care Used the software for: Less than 6 months ### "review" October 9, 2020 4.0 documentation is quicker due to increase ease Pros customization of the documents for our facility needs Cons Redoc is always improving based on therapists suggestions. schedule is part of the same system Review Source MO Myra O. Administrador Medical Practice Used the software for: Less than 6 months ### "Transitioning" September 14, 2018 4.0 Customer Rep and the entire team has helped me immensely. I Pros Easy to read and the support team has been helping staff and myself immensely and immediately. The transitioning team has provided me staff with excellent service and consideration. Cons Switching from redoc classic to the xfit my appointments from classic didn't tranfer over and i had to put my appointments mannnualy. Getting the ins and outs the normal stuff in transitioning. Review Source KD Kierston D. Receptionist Medical Practice Used the software for: 1-2 years ### "Redoc Review" September 26, 2016 5.0 Pros This System makes it very easy to input patient information and easy for therapists to access patients information and input patient treatment notes. Cons the thing I dislike the least about this product is that it runs slowly. Review Source LF Lindsey F. Receptionist Medical Practice Used the software for: 6-12 months ### "Redoc Review" September 22, 2016 3.5 Pros I like that the Redoc System consolidates/links up information with other systems that we use which makes it easier to use. Cons It runs slow. Sometimes when you input something you cannot go back and change it. For instance, if you mark something as OT rather than PT you cannot go back to change it. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.