--- title: "Zendesk Attachment Storage Offload Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Zendesk Attachment Storage Offload Software - reviews, pricing plans, popular comparisons to other Other IT & Software Development Solutions products and more." source_url: "https://www.capterra.com/p/10023559/Zendesk-Attachment-Storage-Offload/" page_type: "product" language: "en" --- # Zendesk Attachment Storage Offload Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Zendesk Attachment Storage Offload ## What is Zendesk Attachment Storage Offload? Zendesk Attachment Storage Offload is a SaaS solution that automatically moves closed ticket attachments (images, PDFs, videos, logs, and other files) out of Zendesk’s native storage into lower-cost external storage, helping organizations significantly reduce Zendesk storage costs while preserving full access to files. The service integrates directly with Zendesk Support and runs continuously in the background, scanning tickets and offloading attachments based on configurable rules such as ticket age, file size, or file type. Offloaded files remain fully accessible to agents through a Zendesk sidebar app, allowing them to view and preview attachments without changing workflows or tools. Customers can usemanaged storage or connect their own storage platforms, including AWS S3, Azure Blob Storage, Google Cloud Storage, SharePoint, or SFTP. The solution includes dashboards and reporting to track storage usage, offload progress, and cost savings. ## What is Zendesk Attachment Storage Offload used for? [Other IT & Software Development Solutions](https://www.capterra.com/other-it-development-solutions-software/)[Cloud Storage](https://www.capterra.com/cloud-storage-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Zendesk Attachment Storage Offload?[Manage this product listing](https://www.g2.com/products/zendesk-attachment-storage-offload/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Zendesk Attachment Storage Offload 0.0 VS. [4.8 (2,290)](https://www.capterra.com/p/253631/Google-Cloud-Storage/reviews/) Starting Price Contact vendor Starting Price $0.0012 Usage Based, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.7 (28,497) Value For Money 0.0 (0) Value For Money 4.6 (20,622) Customer Service 0.0 (0) Customer Service 4.5 (18,613) ## Zendesk Attachment Storage Offload alternatives Highest Rated [Google Drive](https://www.capterra.com/p/161425/Drive/) [4.8 (28,621)](https://www.capterra.com/p/161425/Drive/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/161425/Drive/) [OneDrive](https://www.capterra.com/p/161304/OneDrive/) [4.5 (12,873)](https://www.capterra.com/p/161304/OneDrive/reviews/) Starting price $1.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/161304/OneDrive/) [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) [4.7 (17,715)](https://www.capterra.com/p/247901/Google-Workspace/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/247901/Google-Workspace/) [iCloud](https://www.capterra.com/p/204717/iCloud/) [4.6 (1,989)](https://www.capterra.com/p/204717/iCloud/reviews/) Starting price $0.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/204717/iCloud/) ## FAQs about Zendesk Attachment Storage Offload Overview ### What company size and specific industries is Zendesk Attachment Storage Offload built for? Zendesk Attachment Storage Offload is designed for Zendesk users with high attachment storage requirements, which most often includes small businesses, mid-market companies, and enterprise teams that manage large volumes of customer files. No specific industries are named, so it appears suited to any sector using Zendesk with heavy attachment storage needs. Features and Usability ### What are the key features of Zendesk Attachment Storage Offload? Zendesk Attachment Storage Offload offers archiving and retention, automatic backup, and backup and recovery for stored files. It also includes data import/export, data migration, and data synchronization, along with document storage, file transfer, data storage management, and third-party integrations for handling attachments across systems. Integrations ### Which third-party tools and platforms does Zendesk Attachment Storage Offload integrate with? Zendesk Attachment Storage Offload integrates with Azure Blob Storage, Google Cloud Storage, S3 Media Vault, and Zendesk Suite for attachment handling and storage offload. These integrations cover cloud storage platforms and the Zendesk environment, giving the product a focused set of four official connections. Getting Started and Support ### What training and onboarding options does Zendesk Attachment Storage Offload offer? Zendesk Attachment Storage Offload provides live online training and documentation to help teams get started. Live online sessions support guided setup and direct instruction, while documentation gives written reference material for self-paced review, configuration steps, and feature lookup as needed. Getting Started and Support ### What customer support options does Zendesk Attachment Storage Offload offer? Zendesk Attachment Storage Offload provides Email/Help Desk, FAQ/Forum, and Knowledge Base support. No reviewer sentiment about support quality is available, so user experience details such as response speed or helpfulness cannot be assessed from the catalog data. ## Features AI summary Based on 14,196 Other IT & Software Development Solutions reviews Capterra data shows that buyers of cloud storage software rank the following features as their top priorities: - **File Transfer** (**48%** of reviewers rated this feature as critical) - **Document Storage** (**55%**) - **Secure Data Storage** (**57%**) Zendesk Attachment Storage Offload supports **File Transfer** and **Document Storage**, giving teams a way to move files between systems and keep important documents organized in one place. However, it does not offer **Secure Data Storage**. Instead, it provides **Backup and Recovery** (**55%**), which can still help businesses protect stored information and restore files when needed, helping teams maintain access to important content and reduce disruption. Archiving & Retention Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Automatic Backup Data is backed up automatically to prevent data loss Backup and Recovery Create backups and provide methods to recover deleted/lost data Data Import/Export Import and export data to and from software applications Data Migration Move from one database to another, or upgrade the version of database software being used Data Storage Management Manage and store data in a database Zendesk Attachment Storage Offload 10 features ### All Features - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Automatic Backup: Data is backed up automatically to prevent data loss - Backup and Recovery: Create backups and provide methods to recover deleted/lost data - Data Import/Export: Import and export data to and from software applications - Data Migration: Move from one database to another, or upgrade the version of database software being used - Data Storage Management: Manage and store data in a database - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Document Storage: Store and organize documents in a centralized system - File Transfer: Move files across different systems or networks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- ## Pricing Free Version Cloud Storage $30/month + $0.2/GB stored/mo Hybrid Storage $60/month + $1/GB offloaded ## Integrations [ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Google Cloud Storage](https://www.capterra.com/p/253631/Google-Cloud-Storage/)[ Azure Blob Storage](https://www.capterra.com/p/251505/Azure-Blob-Storage/)[ S3 Media Vault](https://www.capterra.com/p/212710/S3-Media-Vault/) ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.