# Unthread Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Unthread Software - reviews, pricing plans, popular comparisons to other IT Ticketing Systems products and more.

Source: https://www.capterra.com/p/10023623/Unthread

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# 

 Unthread Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on November 13, 2025

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Unthread

## What is Unthread?

Unthread is an agentic service management platform that automates ticket workflows across all enterprise systems. Our conversational AI tracks requests in Slack channels, routes them to agents, and uses automation to resolve tickets before they reach a human agent. We partner with innovative companies like Intuit, Lemonade, and HubSpot to reduce time spent on ticketing by up to 80% — all within Slack.

## What is Unthread used for?

[Customer Support](https://www.capterra.com/customer-support-software/)[IT Ticketing Systems](https://www.capterra.com/it-ticketing-systems-software/)

Overall rating

Based on 3 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$50

Per User, Per Month

Free trial  
available

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Our "Best of" badge program showcases products with the highest ratings...

Do you work for Unthread?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://unthread.io&name=Unthread)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Unthread

5.0 (3)

VS.

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting Price

$50

Per User, Per Month

Starting Price

$15

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.3 (3)

Ease Of Use

4.6 (1,733)

Value For Money

5.0 (3)

Value For Money

4.6 (1,487)

Customer Service

5.0 (3)

Customer Service

4.7 (1,506)

## Unthread alternatives

[4.4 (4,070)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

89%

of reviewers

rated it above 4 stars

[4.5 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

Starting price

$20.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.5 (1,131)](https://www.capterra.com/p/134347/Intercom/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

90%

of reviewers

rated it above 4 stars

[4.7 (256)](https://www.capterra.com/p/130406/AGI-Self-Service/reviews/)

Starting price

$25.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Customer Communication

4.7 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media.

Support Ticket Management

5.0 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

Allow customers/users to submit support queries and service requests

Live Chat

5.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Ability to chat online in real time

Automated Routing

Tickets are automatically assigned to specific agents based on predefined rules

CRM

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Knowledge Base Management

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Unthread 6 features

Tickets are automatically assigned to specific agents based on predefined rules

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media.

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Ability to chat online in real time

Allow customers/users to submit support queries and service requests

Get Advice

We can help you find the software with the features you need.

Features

4.7 (3)

4.7

Based on 3 reviews

## Pricing

Value for money

5.0 (3)

Free Trial

Basic

$50.00

Per User,Per Month

Value for money

5.0 (3)

5.0

Based on 3 reviews

Connect with a Capterra advisor for a free 15-minute consultation

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## Support, customer service and training options

Customer Service

5.0 (3)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (3)

5.0

Based on 3 reviews

## User reviews

Overall rating

5.0

Based on 3 reviews

Filter by rating

5(3)

4(0)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

Geran S.

Director, Customer Advocacy

Information Technology and Services

### "Can't live without Unthread"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 23, 2024

The team is fantastic to work with and the product has made a massive difference in how we are able to scale our Slack-based support. Any issues I raise to the team are resolved in a timely manner. They are always willing to answer questions as well. Without Unthread, I don't think we'd be able to function with our current support model.

Pros

Unthread made it so that we could continue to provide blazing fast support via Slack, but made it so that we could scale up Slack-based support. The tool works wonderfully and has allowed us to keep our response times low and customer satisfaction high. On top of that, it lets us report on Slack conversations so we have an understanding of effort needed to support our customers.

Cons

The dark mode is a bit odd in the web UI. I do wish they had some more integrations, but none of the ones I want are mission critical.

Alternatives considered

[Pylon](https://www.capterra.com/p/217697/Pylon/)

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

Reasons for choosing Unthread

Unthread better fits with our support model and how we wanted to provide support via Slack

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JS

John S.

CTO

Information Technology and Services

### "Unthread helps us scale and manage our customer support"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 23, 2024

Overall, a great team to work with! Highly recommend!

Pros

We offer our customers a dedicated Slack channel as a way to interact with the team, ask questions, and submit support requests. Before Unthread, we manually tracked inbound support requests but this quickly ran into challenges and it wasn't always clear what the latest status was or who was responsible for a particular ticket. Now Unthread gives the entire team visibility into the status of specific support requests and helps us meet our support SLAs. Initial installation was a breeze and it has a lot of configuration options which makes it easy to customize to our specific organization. The dashboarding and reporting features give us insights into common trends across our support function which we analyze as a team on a quarterly basis. Unthread is a core part of our daily operations.

Cons

No complaints. The Unthread team has always been very responsive to our feedback and the few issues that have surfaced have always been resolved quickly.

Alternatives considered

[Thena](https://www.capterra.com/p/236308/Aithenaai/)

Reasons for choosing Unthread

Better Slack integration and customization for our support requirements

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MK

Mike K.

Customer Success Engineer

Computer Software

### "Reliably automates an otherwise time-consuming, error-prone workflow"

5.0

Overall Rating

5.0

5.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

September 20, 2024

Pros

Unthread is our source-of-truth ticketing system for all customer issues, questions, and bug reports. Through Unthread's automation, I can trust that any customer interaction automatically creates a ticket so that nothing slips through the crack. Unthread's product and developer teams are extremely open and responsive, and have fixed things like some initial UI/UX inconveniences almost instantly.

Cons

Had some minor UI/UX inconveniences early on, but per above the developers took care of that almost instantly.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

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