# Flex Plus Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Flex Plus the right Workforce Management solution for you? Explore 45 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10023654/Flex-Plus/reviews --- Flex Plus 4.8 (45) [View alternatives](https://www.capterra.com/p/10023654/Flex-Plus/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Flex Plus Ease of use 4.9 Customer Service 4.9 ## Pros and Cons in Reviews BW Benjamin W Resourcing partnerHospitality, 51 - 200 employeesUsed the software for: 1-2 years. “Ease of use and ability to quickly view all of our hotels in one place, this coupled with the strong account management from \[sensitive content hidden\] allows us to keep control of our agency spend“ April 18, 2025 SM Stuart M Logistics ManagerWholesale, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “The Portal can be a bit awkward to navigate on the mobile app, particularly when moving between Staff and shifts“ May 9, 2025 MC Mike C Operations ManagerHospitality, 51 - 200 employeesUsed the software for: 1-2 years. “Also its very straight forward to track your labour cost on the portal.“ May 6, 2025 CS Chad S Head of Recruitment and OnboardingHospitality, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “The ease of use, the accessibility for our hiring managers, and the support and communication from the account management team.“ March 31, 2025 KG Kristi G HousekeepingHospitality, 201 - 500 employeesUsed the software for: 6-12 months. “The platform is easy to use and monitor but you always have immediate support and contact with the team of Indeed Flex Plus when needed.“ April 29, 2025 ## Showing most helpful reviews Showing 1-25 of 45 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DH Darren H. Operations Manager Events Services Used the software for: 2+ years ### "Flex Review" May 8, 2025 4.0 good overall, just couple of niggles sometimes but general use and adding our internals on is good Pros I like the ease of how we put our internals on and how we can have our own bank of flex staff that we can offer to regularly Cons staff being able to cancel at less than 24 hours notice and no punishment and we cant cancel a shift or staff less than 24 hours notice and we have to pay. Pictures not always uploading on our staff Review Source LO Louise O. General Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "\[sensitive content hidden\] at Indeed Flex is just fabulous" May 8, 2025 5.0 F A B U L O U S! Pros \[sensitive content hidden\] at Indeed Flex is just fabulous. She takes the time to listen to our needs and get us the candidates we need. Indeed Flex has great processes and benefits for the candidate giving flexibility around university as an example and us as the hirer. I only use Indeed Flex. Great system to book and great communication. Cons Nothing that I can think of. Great system and communication throughout. Review Source SM Scott M. Head of Operations Hospitality Used the software for: 1-2 years ### "Great concept/Not so great delivery" December 10, 2024 4.0 When I started off using flex i was very impressed by what Flex bring to the table however as time has gone on they have deliberately ignored my repeated requests not to allocate people to jobs for me, i was told this was taken off multiple times. We have very specific job roles we need filling yet have the control taken away from us and as far as I can see this is only so that Flex can get the booking filled and then their cut- they have no interest in whether the person is suitable for the role, this has meant that despite the great potential Flex has I have had to take our business elsewhere Pros Large database of staff, easy to upload information to the portal, competitive rates, good fulfilment rate Cons Automatic accepting of applications despite repeated requests not to do so Review Source GR Giorgio R. Bar Manager Events Services Used the software for: 1-2 years ### "well done system" April 13, 2025 5.0 Very helpful and very well organized. Thank to indeed flex you could choose the team you wish to have based on your need. Pros Last minute help which we had due to sick associate Cons Personally I have not experience anything wrong with it yet. Review Source RW Rachel W. Operations Manager Hospitality Used the software for: 1-2 years ### "We love using indeed flex, quick & easy to fill shifts, taylor made from us" May 8, 2025 5.0 we love using indeed flex, easy to use and fill shifts quickly, like the way we have options of them doing the work or we can ick from our pool. Pros easy to use, easy to add job roles to suit our business needs. shifts can be filled quickly. good customer service from area managers and help desk. Cons sometimes the wage rate can be pushed up higher than wanted to pay. Review Source SD Simona D. Events Hospitality Used the software for: 6-12 months ### "5\* with a plus!" April 2, 2025 5.0 Happy with it, therefore wouldn't even think of switching to a different vendor. Pros Reliable and easy to use! Love the fact that when or if an issue arises it is easy to connect to someone. Cons Timesheets- would be great if they could be printed out directly from the website rather then having to send yourself an email first. Review Source KK Klaus K. Head Chef Hospitality Used the software for: 1-2 years ### "Good platfom " April 9, 2025 5.0 Pros Easy to use, easy to book people in , pretty straight forward Cons Find some difficulties to amend the shifts sometime Review Source GN Gabor N. GM Hospitality Used the software for: 1-2 years ### "Smooth service from booking till invoicing." May 6, 2025 5.0 Very smooth, we use the platform as per business demand for events. Easy to control check ins and clock out with the workers, and give you great flexibility to manage the business needs. Last minute bookings etc. Pros Easy to manage your bookings. from start to the invoice all the way. been working with our account manager \[sensitive content hidden\]. He came to site multiple times to check on us. whole service been great. Cons All has been great, can not think of anything to be fair! We will use it again in the near future for large events. Review Source KT Keith T. Company Butler Front of House Manager Food & Beverages Used the software for: 1-2 years ### "Flex Plus Review" April 25, 2025 5.0 The Flex Plus platform is easy to use! Whenever I have a problem the support staff and our account manager is always there to help. Pros It is intuitive and clear. I like that when I do not have a particular person in mind for a shift, the platform will pick the person that is best suited for the event I am staffing for. Cons The Flexers (individual) are not in alphabetical order and that makes it harder to find a particular person, especially when trying to book them for a shift. Review Source RRR Regi Riauka R. General Manager Hospitality Used the software for: 2+ years ### "Searcys @The Kings Fund" April 16, 2025 4.0 Very positive overall - easy to use, you can gather your preferred pool of staff, see past feedback/ratings. \[sensitive content hidden\] has always been extremely helpful with any last-minute queries as well as general support Pros freedom and ease of use - on the app on the go, at the desk. Cons no major negatives to mention apart from one perhaps - on very rare occasions with last minute staff changes system would pick someone that hasn't been blocked but wasn't preferred options Review Source SM Stuart M. Logistics Manager Wholesale Used the software for: Less than 6 months ### "Yesss Electrical NDC" May 9, 2025 5.0 Excellent, have 100 percent recommended it to others in similar roles and in the industry. Hopefully they will be in touch Pros How in control you are of your own team of flexers and shift bookings, we know exactly who is coming in when and what for. Cons The Portal can be a bit awkward to navigate on the mobile app, particularly when moving between Staff and shifts Review Source VK Viktoria K. Event staffing officer Food & Beverages Used the software for: 1-2 years ### "Event mobile catering " May 15, 2025 5.0 Overall my experience with flex plus has been very positive and found it to be extremely helpful tool in providing adequate staffing levels when required. Pros Simplicity of booking required staff. \[sensitive content hidden\] always very helpful and efficient with my needs Cons new to the system so at the present haven't come across to any issues as such Review Source NH Nick H. General Manager Hospitality Used the software for: Less than 6 months ### "Native Manachester" May 7, 2025 5.0 very positive, easy to use and \[sensitive content hidden\] has been super helpful and attentive to our needs could recommend highly enough Pros ease of use and help from \[sensitive content hidden\]. Chefs have all been a high qaulity and any sickness have been covered by the team at indeed all very positive so far Cons none - all easy to use chefs all good no issues at all - billing straightforward Review Source OS Oliver S. General Manager Hospitality Used the software for: 6-12 months ### "Flex feedback" May 14, 2025 5.0 Quick, easy and hassle free to get temp staff. Pros Easy of posting jobs, generally good quality staff. Cons Can’t easily see who has worked for us before Review Source MP Marta P. General Manager Financial Services Used the software for: Less than 6 months ### "Close Borthers" April 10, 2025 5.0 It has been a nice experience, it has been always someone to cover our request, even if it was really specific. Pros It is easy to use and being able to offer to the agency staff that you would like for the shift, it is super helpful. Cons Overall, I don't have anything negative to say. Review Source SW Sophie W. Floor Manager Food & Beverages Used the software for: 2+ years ### "ICCW Indeed Flex Plus " May 14, 2025 3.0 Easy to use and straight forward. Always able to help with last minute requests. Pros Once the agency count has been imputed, Indeed is able to do the work for us; freeing more of our time. Cons The ability for staff to cancel their shifts last minute, leaving little to no time to find a replacement. Some staff arrived with little training- not able to clear (stacking plates) or giving people the incorrect meals based on their dietaries. Review Source LB Leigh B. Operations Manager Hospitality Used the software for: 1-2 years ### "The control is easy. " May 12, 2025 5.0 Generally we have a have a good experience as it does what it need to for our business Pros The platform is easy to use and navigate through and helps me plan for the events ahead of time. Cons Can't make alterations within 24 hours. Luckily we have a pro active account manager who is to contact and work with. 5 stars to \[sensitive content hidden\] Review Source TS Tomasz S. Hospitality Manager Hospitality Used the software for: 2+ years ### "It takes a little time to re-adjust, but it works great for business" April 9, 2025 5.0 positive, greater control of bookings, more cost efficient, but it is more time consuming. Once the team gets used to it, it works great. Pros flexibility of posting the shifts by ourselves and being in control of staff Cons Last minute cancellations during the busy summer and Christmas period Review Source CS Chad S. Head of Recruitment and Onboarding Hospitality Used the software for: 2+ years ### "A must-have platform for Temporary Staff" March 31, 2025 4.0 The overall experience with Flex Plus has been very positive. It has been in the business for 3 years now and engagement with the platform continues to improve. The QBRs with our account manager \[sensitive content hidden\] (soon to be \[sensitive content hidden\]) are very useful and provide good insight, and we are working with Indeed Flex on an initiative to improve the calibre of candidates we receive through an company certified training module. Pros The ease of use, the accessibility for our hiring managers, and the support and communication from the account management team. Cons The only downside from my perspective is that there isn't complete coverage in all of the areas we operate, so there is a greater reliance on partner agencies or our sites have to go externally to other recruitment agencies. Review Source sL shaun L. deputy manager Leisure, Travel & Tourism Used the software for: 2+ years ### "\[sensitive content hidden\] 10/10" May 7, 2025 5.0 Fantastic. Always there when we need it. Happy to help us whether we need one staff member or 10 Pros \[sensitive content hidden\] - She is always on hand to help us. If we have a requirement for someothing outside of the box, she always finds a way. She has helped us build fantastic worker pools so the quality of staff we get is really strong. Meetings with \[sensitive content hidden\] are often face to face and she is passionate about helping us and also promoting her business. so its a perfect relationship. She gives us genuine advice on getting great staff as opposed to just simply filling the roles. Cons Of course when staff cancel last minute. However, \[sensitive content hidden\] supports us with how to respond to this and prevent it from happening in future. Review Source SC Stephen C. Food and Beverage Manager Hospitality Used the software for: 2+ years ### "\[sensitive content hidden\] is a star" May 6, 2025 5.0 Overall with the website being so easy to use, and team picking up last minute shifts when they are posted, I have found Flex to be much easier to use than any of the other agencies operating in Manchester. Pros I find the booking platform to be extremely beneficial, the ability to book online without having to make phonecalls and submit any documents is a real time saver. \[sensitive content hidden\] is also extremely helpful from the office and is in regular contact to see if he can assist further with any of our requirements. He is very good at building relationships and very patient when we are only able to provide last minute staffing requirements. Cons Standards of individuals isn't always very reliable, however we provide in-house training to any agency who work in the hotel so does not affect the process much here. Switched from [Mint](https://www.capterra.com/p/213530/Mint/) Employee booking system is very easy, using the platform saves a lot of time Review Source KD Kostadin D. Hotel Manager Hospitality Used the software for: 1-2 years ### "Simple and efficient support for any business" May 1, 2025 5.0 Historically we have always tried to stay away from using agencies, however my experience with Indeed Flex have completely changed my prospective for using external help when needed. Great competitive rates with hundreds of people to choose from. Online and on-site support has been second to none whenever needed, will strongly recommend for any type of business. Pros Really easy to navigate, user friendly platform and app. High number of experienced workers to choose from with ratings provided by different employers, which guarantees efficiency. Cons Not the easiest to cancel a shift which has been pre-booked. Review Source MD Marcos D. Catering General Manager Hospitality Used the software for: 2+ years ### "Goldsmiths' Hall" April 23, 2025 5.0 Overall, very good as long as we keep the option to choose staff. Good description of the individuals. Pros Easy of use, very clean and easy to navigate through all the pages. Very satisfying. Cons In busy times we don't have the choice to choose staff, the system fills up the vacancies randomly. Review Source MC Mike C. Operations Manager Hospitality Used the software for: 1-2 years ### "Overall Flex plus works great for what we need it for" May 6, 2025 4.0 Overall good service. \[sensitive content hidden\] is a very supportive & helpful account manager. Pros Ability to book staff at short notice when theres changes to event bookings. Also its very straight forward to track your labour cost on the portal. Cons Sometimes staff can turn up and not be the best fit for the role Review Source LB Lucy B. Recruitment Manager Retail Used the software for: 2+ years ### "5 Star Rating! " March 31, 2025 5.0 Great dashboard, easy to post jobs, very quick to fill jobs and straight forward timecard approval process. The Indeed Flex Customer Service Team is quick to respond and very hands on. Fixed term, Temp-perm or perm hiring options also available through the platform. Pros The Indeed Flex customer service team - quick to respond and very hands on approach. Cons Quality of Indeed Flex workers can vary. Best way around this is to create a talent pool to ensure we a pool workers who understand our operations and style of customer service. The Indeed Flex customer service team can help businesses build a talent pool by offering the job to talent pool workers from similar businesses. Review Source Similar Products Featured ## Related categories [Workforce Management](https://www.capterra.com/workforce-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.