# ShopView Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ShopView the right Auto Repair solution for you? Explore 24 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10024033/ShopView/reviews --- ShopView 5 (24) [View alternatives](https://www.capterra.com/p/10024033/ShopView/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ShopView Ease of use 5.0 Customer Service 5.0 ## Pros and Cons in Reviews KC Kimberly C Parts ManagerAutomotive, 51 - 200 employeesUsed the software for: Less than 6 months. “Learning how to use ShopView and training new staff on the system has been simple (which is rare with new systems, in my experience).“ April 11, 2025 TS Taylor S General ManagerAutomotive, 51 - 200 employeesUsed the software for: 6-12 months. “I have not found many downsides to this program, anything that is brought up with the development/customer service team is fixed or dealt with right away.“ February 27, 2025 DP Davin P Service AdvisorTransportation/Trucking/Railroad, 51 - 200 employeesUsed the software for: Less than 6 months. “ShopView is easy to navigate and makes the whole workorder to invoicing process seamless“ March 14, 2025 ## Showing most helpful reviews Showing 1-24 of 24 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JD Jeffery D. Shop Manager Automotive Used the software for: 1-2 years ### "Reports That Don’t Report to a Spreadsheet From The Abyss" May 16, 2025 5.0 Before ShopView, I’ve spent more hours (and let’s not talk about the dollars) wrestling with clunky software and spreadsheet gymnastics just to get the right data to manage my team properly. Seriously, this thing is saving me time, money, and probably a few remaining brain cells. At this point, it feels less like software and more like a very competent coworker who actually shows up on time and knows what they’re doing. Pros Let me just say: if ShopView's "Reports" page were a person, I’d buy them a drink and a cookie. This thing is the MVP of my workday. The number of features that this beast unleashes is mind-boggling. What I like best (aside from the fact that it doesn't make me cry like Shopmonkey used to) is how it lets me track "technician efficiency" in a beautiful, job-by-job, line-by-line symphony of productivity. You pick your date range, you get your data, and voila—numbers! Useful numbers! In formats that don't make you want to throw your computer into the river. It doesn’t stop there. The “advisor analysis” tab does the same magic for service advisors. It’s like ShopView handed me a crystal ball for team performance, only it’s not mystical—it’s just shockingly well-designed software. Gone are the dark days of building Franken-sheets in Excel, manually dragging formulas across columns. Now I just click a few buttons, export in the format of my choosing (Excel, maybe a stone tablet if they add that next), and boom—clarity. In short, ShopView's Reports page is the best thing to happen to my workflow since the invention of Ctrl+Z. Bravo. Cons Right now? I’ve got nothing bad to say about ShopView. Zilch. Nada. It’s the software equivalent of finding fries at the bottom of the bag—unexpectedly delightful and exactly what you needed. It’s genuinely filling a big gap in the industry. Before this, we were stitching together data like medieval monks with spreadsheets. Now, it’s just point, click, export, done. I don’t even get the chance to scream into my monitor anymore. And I miss that a little. But I’ll get over it. If I had one tiny suggestion—make it free. Completely, 100% free. I mean, if you’re already changing the game, might as well go full superhero. Switched from [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/) Reports, reports, reports. I need data-- the right data, at the right time, in the right way. Review Source EV Eduardo V. Customer service specialist Automotive Used the software for: 6-12 months ### "ShopView makes it easy to keep my customers happy" April 16, 2025 5.0 It only took me one day of training to get the hang of ShopView, and it’s been making my days so much easier ever since. Now I use it all the time on my phone and tablet while I’m on the road. It’s made scheduling, tracking, and delegating my daily tasks way more efficient—and honestly, I don’t know what I’d do without it now. Pros What really stands out to me about ShopView is how user-friendly it is. These days, picking up new computer systems isn’t always easy—but with ShopView, it just clicked. I was able to pick it up quickly and start working more efficiently that very same day. It’s made a big difference in how smoothly my day goes. Cons At the moment, I have to refresh the page to see updates on work orders in ShopView, but it would be awesome to have those changes show up in real time. Hopefully that’s something coming down the line. Switched from [Fullbay](https://www.capterra.com/p/170876/Fullbay/) With Fullbay, I ran into a lot of bugs and downtime, which really disrupted my workflow. As a specialist who's always on the go, I need my scheduling system to be reliable—otherwise, I risk losing valuable customers. That’s why I appreciate ShopView so much. Their customer service is fantastic, and they keep things running smoothly. I know I can count on ShopView, every time—way more than I ever could with Fullbay. Review Source CS Curtis S. Parts Advisor Automotive Used the software for: 6-12 months ### "Great Experience" August 26, 2025 5.0 So far so good. As stated above, lots of communication and new features it seems like every week to make the process as easy as possible Pros Coming from another shop management software the change was night and day. Great ease of use, customer service and tons of new features all the time! Cons We were an early adopter after launch. There were a few flaws in the beginning but tech support and customer service had updates rolled out very quickly to address any major issues. Switched from [Fullbay](https://www.capterra.com/p/170876/Fullbay/) Company made the switch. Not sure of the reason Review Source SW Shannon W. Service advisor Automotive Used the software for: 6-12 months ### "Shopview is always ready, are you?" June 13, 2025 5.0 It just works, it does exactly what you want to do, exactly when you want to do it. Whether you need to toy with work orders in the middle of the night due to having feral children, receive invoices on the weekend and do an inventory recount during the closed hours, it doesn't matter. It's always ready for you. Pros It never breaks down, it's a well oiled machine that you can always rely on. I wish our vehicles were as reliable as shopview. Cons I really don't like that it took so long for our company to start using shopview, when we had heard about it a long time before we launched it. This isn't a problem of shopview itself, but maybe extra reviews will help people like our upper management make the right choice sooner. Switched from [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/) Crappy customer service, crappy implementation of features, long wait times. Shopmonkey is too inflated, not ready for work like Shopview. Review Source SC Shellbee C. Parts Technician Automotive Used the software for: 6-12 months ### "ShopView review" June 6, 2025 5.0 Easy system to use, love having dark mode & being able to export inventory into an Excel spreadsheet. Excited for extra features coming soon. Pros The ease of use. The quick tech support. Dark mode. Clearly laid out screens. The ability to export inventory into an Excel spreadsheet. Cons Some features are currently in development. ShopView is currently geared towards service as apposed to parts features. Switched from [Fullbay](https://www.capterra.com/p/170876/Fullbay/) Shopview is a better system with better tech support. Review Source RN Rob N. Manager Machinery Used the software for: 6-12 months ### "Its Fast, Looks Great and Speeds Up Business" March 3, 2025 5.0 The ShopView team has been great in taking feedback, making changes and adapting the software to make sure that it is exactly what I need. It seems like they are doing anything they can to be better than the other guys we used to use at other shops. Pros I like how fast it loads in the browser, how there is a scheduler built into the software and how the techs are always clocked into a job. On top of this I like how the invoice is created, it helps my work look more professional to my customers which gives me the confidence to charge a little more for the work I do or at least collect what I quote. I like how the parts are put into the system as well and I can manage an inventory. Cons Every once in a while there will be a glitch in looking for my work orders as they don't show up in the search window but they do in the work order list. I do hope as well that they move the scheduler to a format that is easier to see everything in the shop at one glance and move things around. It's there it just could be easier. Switched from [Fullbay](https://www.capterra.com/p/170876/Fullbay/) We found that Fullbay was Slow, clunky and expensive Review Source PH Pam H. Administration Automotive Used the software for: 6-12 months ### "Great Software" April 23, 2025 5.0 I would highly recommend Shop View, it has been an amazing program to work in. Pros I love the ease of navigating the program, I was able to pick it up very quickly. Cons There are no cons, it's a great program designed for the automotive repair world. Switched from [Fullbay](https://www.capterra.com/p/170876/Fullbay/) I'm not sure, the management team switched us over Review Source TB Tamara B. Bookkeeping Accounting Used the software for: 6-12 months ### "User Friendly" June 6, 2025 5.0 My overall experience with shop view for the most part has been very easy due to it being very basic Pros What I like most about shopview is that it is user friendly. Its basic, straight forward and not easy to get lost in Cons What I dont like about shopview is that you cannot search up invoices, you have to go into the vendors separately and look through the invoices that are listed Switched from [Fullbay](https://www.capterra.com/p/170876/Fullbay/) I made the switch because the company was switching to this new program Review Source MH Marni H. service advisor Automotive Used the software for: 1-2 years ### "shop view the new age of easy" March 11, 2025 5.0 My experience is nothing less than positive! Pros Everything was so easy to use, I really enjoy being able to see all the details at a glance regarding the customer and vehicle information. Cons The fact that I didn't think of it first! Switched from [Fullbay](https://www.capterra.com/p/170876/Fullbay/) It wasn't as user friendly, also Shop view has a lot more useful features. Review Source JM Jimmy M. Service advisor Automotive Used the software for: Less than 6 months ### "Satisfied user. " October 22, 2025 5.0 Overall experience 100% satisfied with the system. i have been using it for 2 months and so far im happy with it. Pros User friendly, Easy to navigate and easy to learn system. compare to other system shop view is much easier to learn. Cons Nothing really to mention about. i like most of the functions in the system itself. i find it easy to use. Switched from [CDK Global](https://www.capterra.com/p/122988/CDK-Global/) New employer using shop view and found it much easier, Review Source KW Kerri W. Parts Specialist Automotive Used the software for: 1-2 years ### "Automotive & HD shop management software " March 11, 2025 5.0 I find ShopView easy to navigate through work orders. From setting up work orders to adding parts, managing inventory with the ability to cycle count to keep inventory up to date, and managing tech times and payroll timesheets makes tracking times for payroll a breeze. The ShopView team is quick to respond to any issues that do arise. Pros Very user friendly, easy to navigate from page to page and manage work orders. Cons Needs more exposure to the market, it's a great software and more people need to know about it. Switched from [Fullbay](https://www.capterra.com/p/170876/Fullbay/) ShopView has more features and is more customizable Review Source SR Sam R. Service advisor Automotive Used the software for: 6-12 months ### "Super fast program" May 8, 2025 5.0 Our company ended up making the switch after seeing it used by another mechanical shop, and seeing just how fast it is to click between different screens and actions Pros How fast it is compared to every other program. If your internet speed can handle it, it wont slow you down Cons Its better than all the other ones Ive tried! I cant complain Switched from [Fullbay](https://www.capterra.com/p/170876/Fullbay/) Its like comparing a Bugatti to a Model T. The problem is, the Model T seems to be what all of the other companies have set as the bar for expectations. Shop View seems to want to improve even on the Bugatti speed and performance Review Source TS Taylor S. General Manager Automotive Used the software for: 6-12 months ### "Game Changing Program " February 27, 2025 5.0 Overall I have been very happy with the shop view. I have also been very happy with the team running it as you can feel that they care about your business. Pros I love how fast it is, as well as everything/anything you want to see or get to is no more than 2 clicks away. Very user friendly. They also have an amazing customer support team, they are very responsive and care about solving problems. Cons I have not found many downsides to this program, anything that is brought up with the development/customer service team is fixed or dealt with right away. Switched from [Fullbay](https://www.capterra.com/p/170876/Fullbay/) Program to slow, company not willing to make changes \` Review Source DA Damjan A. Parts specialist Retail Used the software for: Less than 6 months ### "Great product with great service at a great price to help a great team" August 15, 2025 5.0 Pros It's easy to use and affordable for our business. We can keep track of all of our customers and have experienced no bugs or issues. Cons I did not know that you could use the intercom to communicate at any and all times with the customer service team or development team, this was a skill issue on my part, I was calling the sales team before I knew this, and still getting great results. Switched from [Fullbay](https://www.capterra.com/p/170876/Fullbay/) Feature list, Shopview is way better for our business Review Source KC Kimberly C. Parts Manager Automotive Used the software for: Less than 6 months ### "Parts Manager - Personal Experience " April 11, 2025 5.0 System changeovers are always complicated. Learning how to use ShopView and training new staff on the system has been simple (which is rare with new systems, in my experience). The support team is available to help via the chat feature, which allows for less room for errors. Pros ShopView is easy to navigate! The team is receptive to feedback and works on developing features as requested. Cons N/A - The features I have requested are currently being developed. Switched from [Fullbay](https://www.capterra.com/p/170876/Fullbay/) Fullbay did not meet our company's requirements and was not able to tend to our needs (even after requested). The cost was not worth the limitations of the program's features and was also overly complicated for what I needed of the system. Review Source mK matthew K. owner Machinery Used the software for: Less than 6 months ### "We are rollin now!" July 17, 2025 5.0 I can hardly run computer stuff and it is smooth. Very legit customer support. The stress relief here is tremendous. Easier the more you use it. Pros Mind blown awesome. Even computer hatin, change hatin, redneck mechanics are rollin with this! All the guys say, it just gets better the more you use it. I am tracking 40 heavy equipment an big truck projects with 6 guys and the stress is off of me. Cons That I did not have this years ago. No complaints. EVERY heavy duty shop needs to look into ShopView! Review Source CJ Chris J. Parts Advisor Automotive Used the software for: 6-12 months ### "Great feature package" May 1, 2025 5.0 Pros I really like the fact that you can cycle count your inventory in only a few clicks. It makes inventory counts so much less burdensome Cons I don't believe I have run into any part of Shop View that I don't like yet Switched from [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/) Better features are available in Shop View Review Source CH Candice H. Financial Controller Automotive Used the software for: 6-12 months ### "Best shop program on the market" February 27, 2025 5.0 An innovative system that is focused on efficiency. Pros It is a user friendly and intuitive system, easy to learn. Cons No cons other than wish it was available sooner. Switched from [Fullbay](https://www.capterra.com/p/170876/Fullbay/) Full Bay was not able to produce the reporting needed, there was a lot of lag thus less efficient. Review Source AB Amber B. Accounts Clerk Automotive Used the software for: Less than 6 months ### "Shop View is right for YOU!" March 11, 2025 5.0 If you want to grow, ShopView is your best option. Trust me, we have used the others. Pros ShopView really changed my perception of shop management systems. We used several in the past, all of which we became very frustrated with. It was as if we needed extra staff to manage the systems, it made no sense. Our company switched several times, always looking for the best. Now we are with ShopView, and we are confident we have found it. I don’t think we will ever switch again. Our entire team has never been happier. Thank you to the ShopView team! You guys rock. Cons Not much, to be honest, it is really good. In the early days, there were some minor little things that we had issues with, but they cleared it all up quite quickly. They are always adding awesome new things. Review Source HF Heather F. Administrator Automotive Used the software for: 6-12 months ### "Amazing Customer Support" May 13, 2025 5.0 Pros \*Unmatched customer service \*Ease of use \*Modern user interface design Cons The scheduler was not able to handle multiple service orders under one time slot, a feature request had the development team quickly add this feature. No complaints at all. Review Source LF Lance F. Manager Automotive Used the software for: Less than 6 months ### "First few months on ShopView" February 28, 2025 5.0 Overall it has been great, from the start of a workorder to finish the is very streamlined. Easy for techs to use, easy for service to use. Everything you want to be able to see you can, and getting the information and dispersing it is not cumbersome. Invoicing and quoting options are great and easy to use. Pros The reporting on this software is great, in just a few clicks I can see almost any metrics I am tracking. We set a lot of goals as a team and having the reporting gives me almost immediate feedback on service writer and technician performance. Cons Small thing, but the scheduler took us a while to get used to. Our previous one was laid out differently and that made it slightly counterintuitive. Switched from [Fullbay](https://www.capterra.com/p/170876/Fullbay/) Loading times were very long, slow work pace. Review Source DP Davin P. Service Advisor Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "ShopView Review" March 14, 2025 5.0 Overall my experience has been positive, they are consistently working on any bugs that are reported and offer quick response time on any information requested. Pros ShopView is easy to navigate and makes the whole workorder to invoicing process seamless Cons The only gripe I have with ShopView is that it is not enough color. But this is a minor quality of life bit Switched from [Fullbay](https://www.capterra.com/p/170876/Fullbay/) The switch was a company wide decision that has been positive Review Source CW Chris W. Service Director Automotive Used the software for: 6-12 months ### "ShopView - redefining the industry standard" September 12, 2024 5.0 Completely refreshing. It is very apparent that the designers of ShopView are professionals within the repair industry. Through every feature and careful innovation, it is plain to see that there is unmatched motivation to solve industry failures. ShopView has helped our company operate more effectively, confidently, efficiently and with less downtime than any shop management program we have used before. Pros It is difficult to highlight a specific point of ShopView that I like most, with the feature list being as robust and comprehensive as it is. Overall, the largest benefit that we have seen is the speed and ease of completing tasks, regardless of technical skill level. ShopView allows our team to operate with less employees and more effectiveness. Cons This is an easy answer! I am unsure of how long ShopView has been operating, however I do not believe it has been marketed widely enough. I feel as though I would have purchased ShopView long ago, had I been aware that it existed. Everyone deserves the opportunity to be aware of ShopView and to trial it against the poor cookie-cutter standard of software that the industry has become used to. Alternatives considered [Mitchell RepairCenter](https://www.capterra.com/p/83653/Mitchell-RepairCenter/)[ERA-IGNITE](https://www.capterra.com/p/65169/ERA/)[GEM-CAR](https://www.capterra.com/p/82538/GEM-CAR/)[Protractor](https://www.capterra.com/p/18043/Protractor-NET/) Reason for choosing ShopView After comparing ShopView to all of these products, there is one clearly defined leader amongst the group. It seems as though the development team of ShopView has tested each of these programs (and likely more) and found a way to be better at every single thing each one has to offer. Switched from [Manager SE](https://www.capterra.com/p/145351/Manager-SE/)[ERA-IGNITE](https://www.capterra.com/p/65169/ERA/)[GEM-CAR](https://www.capterra.com/p/82538/GEM-CAR/)[Protractor](https://www.capterra.com/p/18043/Protractor-NET/)[Fullbay](https://www.capterra.com/p/170876/Fullbay/) It is no comparison whatsoever. ShopView solves absolutely everything that Fullbay damages. Review Source RB Ryan B. Service Co ordinator Automotive Used the software for: Less than 6 months ### "Very user friendly!" April 11, 2025 5.0 Pros Very user friendly and allows us to keep an eye on what is going on in our shop. Cons No cons at this time. Any small bugs that I find are easily rectified through the support interface. Review Source Similar Products Featured ## Related categories [Auto Repair](https://www.capterra.com/auto-repair-software/)