# ZenDMS Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ZenDMS Software - reviews, pricing plans, popular comparisons to other Order Fulfillment products and more. Source: https://www.capterra.com/p/10024089/ZenDMS --- # ZenDMS Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on May 29, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ZenDMS ## What is ZenDMS? ZenDMS is an advanced Delivery Management System designed to simplify logistics, improve operational efficiency, and ensure seamless Fist-Middle-Last-mile deliveries. Powered by AI-driven analytics, ZenDMS enables delivery planning, route optimization, real-time tracking, and automated scheduling, reducing delivery times and operational costs. With robust integration capabilities, including compatibility with ERP systems, ZenDMS ensures end-to-end supply chain visibility. Ideal for businesses in manufacturing, retail, and e-commerce, it offers an intuitive dashboard for centralized control, real-time updates, and actionable insights to drive customer satisfaction and operational efficiencies and growth. ## What is ZenDMS used for? [Delivery Management](https://www.capterra.com/delivery-management-software/)[Fleet Management](https://www.capterra.com/fleet-management-software/)[Order Fulfillment](https://www.capterra.com/order-fulfillment-software/) Top alternative Featured Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price ₹38000 Usage Based, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ZenDMS?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://zendynamix.com/&name=ZenDMS) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ZenDMS 4.8 (4) VS. [4.7 (388)](https://www.capterra.com/p/131389/Elite-EXTRA/reviews/) Starting Price ₹38000 Usage Based, Per Month Starting Price $24 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (4) Ease Of Use 4.6 (388) Value For Money 4.8 (4) Value For Money 4.6 (354) Customer Service 5.0 (4) Customer Service 4.8 (374) ## ZenDMS alternatives [4.2 (1,314)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [3.7 (38)](https://www.capterra.com/p/175186/Transportation-Management-and-Trucking-Software/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 68% of reviewers rated it above 4 stars Highest Rated [Metrobi](https://www.capterra.com/p/183910/Metrobi-delivery-planning-software/) [4.9 (95)](https://www.capterra.com/p/183910/Metrobi-delivery-planning-software/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/183910/Metrobi-delivery-planning-software/) [Track-POD](https://www.capterra.com/p/178880/Track-POD/) [4.7 (140)](https://www.capterra.com/p/178880/Track-POD/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/178880/Track-POD/) ## FAQs about ZenDMS Overview ### What company size and specific industries is ZenDMS built for? ZenDMS is designed for manufacturers, retailers, e-commerce brands, and logistics providers that need delivery management, route optimization, and real-time tracking. The target audience appears to be companies in supply chain and distribution operations, especially those managing delivery workflows across multiple routes and locations. Features and Usability ### What are the key features of ZenDMS? ZenDMS offers warehouse management, inventory tracking, and order management, plus transportation management features such as route optimization, dispatch management, live driver tracking, and delivery tracking. It also includes barcode/RFID scanning, access controls/permissions, reporting & analytics, alerts/notifications, customer portals, and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? ZenDMS starts at ₹38,000 per month on the Scale plan, which is usage based. The plan includes standard route optimization and TMS features, plus 3PL integration, agent app, customer tracking link, live tracking, proof of delivery, route planning, delivery assignment, and shipment tracking. Custom requirements and integrations require contacting Zen. Integrations ### Which third-party tools and platforms does ZenDMS integrate with? ZenDMS integrates with ERP systems, SAP HANA Cloud, and Shopify. These cataloged connections support enterprise data workflows, cloud database environments, and ecommerce operations. Getting Started and Support ### What training and onboarding options does ZenDMS offer? ZenDMS provides in-person training, live online sessions, documentation, and videos. In-person training supports guided instruction, live online sessions allow remote instruction, documentation offers written reference material, and videos provide visual walkthroughs for self-paced review. Getting Started and Support ### What customer support options does ZenDMS offer? ZenDMS provides email/help desk support, FAQ/forum resources, a knowledge base, phone support, 24/7 live rep assistance, and chat. No reviewer feedback is available about response times, helpfulness, or common support frustrations, so support experience details cannot be assessed from user comments. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems API 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases Barcode/Ticket Scanning 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Scan barcodes to ensure accurate pricing and label tracking Driver ETA 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Generate estimated arrival times for drivers to keep back office or customers informed Multi-Channel Management 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Returns Management 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Track and facilitate returns of products sold ZenDMS 90 features Outsource and manage third party logistics Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Assign issues and tasks based on availability or required skills Automatically create schedules based on business needs or employee availability and qualifications Scan barcodes to ensure accurate pricing and label tracking Identify and track items using barcode tags or RFID (radio-frequency identification) tags Software's ability to perform similar action on multiple similar files simultaneously Allows users to record and manage cash payments upon delivery of goods Track and manage adherence to policies for any service, product, process, or supplier Process to track, record, and analyze expenses that occurred over the entire duration of a given project A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships A website or login for customers to access information Customize data fields to support various needs and use cases Import and export data to and from software applications Manage order deliveries until they are received by the customers Track item deliveries through dispatch notifications, status and location tracking, and ETA updates Manage sending personnel and resources to a site as needed Manage all inbound & outbound activities relating to each dock Generate estimated arrival times for drivers to keep back office or customers informed Track all personnel who operate company vehicles Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products Digitally sign online documents Intended to be used by courier services Intended to be used by online stores Intended to be used by freight brokers and logistics companies Use AI to generate content in the form of text, images, videos, etc. Virtual perimeter for a real-world geographic area Visualize locations on a map System to support the positioning, navigation, and timing (PNT) measurements of an object or individual Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards Track and manage inventory levels to maintain proper supply Maintain and control the stock level of inventory Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Process of printing custom labels through various methods. Track driver locations on a map in real time Identify the physical location of an individual, asset, device, etc. Manage, maintain and track the performance of assets and equipment Log miles driven for tax deduction or reimbursement purposes Access software remotely via mobile devices Notifications via mobile devices Capture signatures via mobile devices Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Manage and support multiple locations Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries Manage the process of receiving, preparing, and delivering orders for goods/products Manage and track customer orders for goods, investments, or any other purchases Send / receive, process, and execute orders Set up routing rules that connect sales channels with warehouses to minimize order processing time Track orders throughout the fulfillment process Automate order processes to improve operational efficiency in fulfillment, shipping, and more A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Pick and route items from inventory locations to their designated destinations Predict future data based on historical data sets Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements Reporting on how each user, task or process has advanced since its initiation Capture photos, signatures, customer IDs, GPS coordinates or other information to act as proof of delivery Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Receive system updates as soon as any changes are made Manage all receiving processes within a warehouse Set the frequency of a task's occurrence Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Track and facilitate returns of products sold Track past routes to better plan and optimize repeat trips Finding the most optimal routes for drivers based on various factors and constraints Plan daily routes to optimize employee scheduling and provide directions Plan availability and assign specific time slots for tasks and resources Search and filter data across systems to locate required information by entering keywords or certain criteria Track and assign specific serial numbers to products Generate or print labels that contain shipping information for packages Manage and track orders being shipped to customers Send messages via SMS Manage special order requested by a customer Track the status over time for a request, process, asset, or transaction Manage the planning and execution of supply chain activities Track and manage the scheduling of tasks Set up connections to third-party platforms to improve business processes Allows fleets and service businesses to track the condition of tires on their vehicles Organize and track the physical movement of goods from one location to another Real-time vehicle tracking for monitoring location, route, speed, etc. Search by a unique Vehicle Identification Number (VIN) to reveal a vehicle's features, specifications and history Manage and track operations and inventory within warehouses Get Advice We can help you find the software with the features you need. Features 4.5 (4) 4.5 Based on 4 reviews ## Pricing Value for money 4.8 (4) Scale ₹38,000 Usage Based,Per Month It includes: - delivery assignment - 3pl integration - shipment tracking - customer tracking link - route optimization - route planning - proof of delivery - agent app - live tracking Value for money 4.8 (4) 4.8 Based on 4 reviews ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ SAP HANA Cloud](https://www.capterra.com/p/227383/SAP-HANA-Cloud/)[ ERP](https://www.capterra.com/p/143328/ERP/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (4) 5.0 Based on 4 reviews ## User reviews Overall rating 4.8 Based on 4 reviews Filter by rating 5(3) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent TB Tarun B. Head Package/Freight Delivery ### "Great Experience and Great Tool to Manage Last Mile" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 22, 2026 i could have rated them 5 in the world of rating inflation or whatever. 4 is a great number, and probably leaves room for some improvement. they have the app that can be used by riders, a very detailed dashboard to overview the operations, and an app for the managers on the go to keep track of operations. I especially loved the way they think from operations point of view and are open to customise their tools for us to derive max value. I used them as part of Anmasa team to manage last mile and warehouse operations. Pros i loved the customer experience, onboarding, receptivity to feedback, agility of the team, transparency in operations. Cons \- lack of ios app - with around 40 riders on my system, and 4 using ios, it was like 10% of my workforce did not have the app Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RR Rajeeb Ranjan K. Partner Primary/Secondary Education ### "ZenDMS: Efficient Software with Outstanding Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 28, 2026 Our experience with ZenDMS has been very good and satisfactory. The software has made delivery management smooth and efficient for our business. The team is professional, supportive, and quick to help whenever needed. Their polite and customer-friendly approach makes working with them very comfortable. Overall, ZenDMS has added good value to our daily operations. Pros What I liked most about ZenDMS is that it has made our delivery management work very easy and smooth. The software is fast, user-friendly, and very responsive. It helps us get real-time data whenever needed, which improves our daily operations and decision-making. Overall, it has helped us manage deliveries more efficiently and effectively. Cons ZenDMS has been very useful for our delivery management, but there is still some scope for improvement. A few features of the software can be made more user-friendly and easier to navigate. However, the support team is quick to respond and helpful whenever any issue arises. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 9, 2026 Appreciate your response. It helps us to cater to more audience and deepen our expertise. Regards NV NAVEEN V. PROJECT HEAD Business Supplies and Equipment ### "Efficient, User-Friendly, and Reliable Business Management Solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 30, 2026 The overall experience with ZenDMS has been highly positive, delivering excellent value for money through its comprehensive features and reliable performance. The platform is user-friendly, ensuring ease of use for both technical and non-technical users, while its robust inventory and order management capabilities streamline business operations effectively. Customer support is responsive and helpful, addressing queries and issues in a timely manner. Although minor bugs and issues may occasionally arise, they are handled efficiently without impacting overall productivity. Additionally, the integration of camera and video functionalities enhances operational visibility and documentation. Overall, ZenDMS proves to be a dependable and efficient solution for managing business processes. Pros ZenDMS stands out for its intuitive and user-friendly interface, making it easy for teams to adopt and use efficiently without extensive training. The platform offers strong inventory and order management capabilities, helping streamline daily operations and improve accuracy. Its overall value for money is impressive, considering the range of features provided. Additionally, the system performs reliably with minimal downtime, and the customer support team is responsive and supportive whenever assistance is needed. Cons Minor bugs or glitches can appear at times, though they are usually resolved quickly. Nothing more to say on Cons side. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 5, 2026 Thank you so much for this wonderful review! 🌟 We're thrilled to hear that ZenDMS has been a positive experience — from inventory and order management to camera and video integrations. Your kind words about our support team truly mean a lot to us. We're committed to continuously improving the platform and squashing those occasional bugs even faster. Thanks for trusting ZenDMS to power your business operations! Kumar M. Senior Manager Packaging and Containers ### "Powerful Automation with a Steep Learning Curve" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 29, 2026 Pros What I liked most about ZenDMS is its real-time tracking and intelligent route optimization, which gives complete visibility and significantly improves delivery efficiency. The end-to-end automation across the supply chain really reduces manual effort and operational costs. Cons None, however integrating it with existing legacy systems may require some additional effort, even though the overall process is smooth. Switched from [NetSuite](https://www.capterra.com/p/135757/NetSuite/) I made the switch to better align with evolving business needs, especially for improved scalability, faster automation, and more seamless integration with other systems. The new solution offered enhanced efficiency and better support for end-to-end operations. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 30, 2026 Appreciate your feedback, It motivates us to deliver better service. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.