--- title: "Salesgroup AI Chatbot Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Salesgroup AI Chatbot Software - reviews, pricing plans, popular comparisons to other Conversational AI Platform products and more." source_url: "https://www.capterra.com/p/10024127/Salesgroup-AI/" page_type: "product" language: "en" --- # Salesgroup AI Chatbot Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Salesgroup AI Chatbot ## What is Salesgroup AI Chatbot? Salesgroup AI Chatbot is a cloud-based chatbot platform that businesses embed on their websites to automate customer conversations, capture leads, and provide around-the-clock support without live agents. Businesses use Salesgroup AI Chatbot to handle common customer questions, qualify incoming leads, and route conversations to the right team members when needed. It connects with CRM and helpdesk tools to keep customer data in sync. Core features include customizable chat flows, lead capture forms, conversation history, and real-time handoff to human agents. Reporting dashboards give teams visibility into chat volume and customer interactions. The platform suits small to midsize businesses in retail, e-commerce, and professional services looking to automate website engagement. ## What is Salesgroup AI Chatbot used for? [Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/)[Reputation Management](https://www.capterra.com/reputation-management-software/)[Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $49 Usage Based, One Time Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Salesgroup AI Chatbot?[Manage this product listing](https://www.g2.com/products/salesgroup-ai-chatbot/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Salesgroup AI Chatbot 5.0 (1) VS. [4.7 (32)](https://www.capterra.com/p/10031687/Text/#reviews) Starting Price $49 Usage Based, One Time Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.8 (73) Value For Money 5.0 (1) Value For Money 4.4 (70) Customer Service 5.0 (1) Customer Service 4.7 (70) ## Salesgroup AI Chatbot alternatives [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [UChat](https://www.capterra.com/p/239947/UChat/) [4.9 (73)](https://www.capterra.com/p/239947/UChat/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/239947/UChat/) [Compass](https://www.capterra.com/p/10041681/Compass/) [5.0 (26)](https://www.capterra.com/p/10041681/Compass/#reviews) Starting price $5000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10041681/Compass/) Highest Rated [Fathom](https://www.capterra.com/p/276054/Fathom/) [5.0 (809)](https://www.capterra.com/p/276054/Fathom/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/276054/Fathom/) ## FAQs about Salesgroup AI Chatbot Overview ### What company size and specific industries is Salesgroup AI Chatbot built for? Salesgroup AI Chatbot is designed for companies in retail, e-commerce, ed-tech, banking, software, media, and SaaS. The vendor description does not specify a company size, so the product appears to target organizations across sizes within these industries. Features and Usability ### What are the key features of Salesgroup AI Chatbot? Salesgroup AI Chatbot includes AI/Machine Learning and Natural Language Processing for automated responses, plus live chat and real-time consumer-facing chat for direct messaging. It also offers lead capture, multi-channel communication, multi-language support, sentiment analysis, customer service analytics, reporting and statistics, and third-party integrations. Integrations ### Which third-party tools and platforms does Salesgroup AI Chatbot integrate with? Salesgroup AI Chatbot integrates with Calendly, Facebook Business Suite, Google Business Review Link Generator, Google Calendar, Google Sheets, Instagram, Shopify, WordPress, and Zapier. These connections cover scheduling, social channels, Google workspace tools, ecommerce, and website publishing. Getting Started and Support ### What training and onboarding options does Salesgroup AI Chatbot offer? Salesgroup AI Chatbot provides live online sessions, webinars, documentation, and videos to support team training. Live online sessions and webinars offer guided instruction, while documentation serves as written reference material and videos provide self-paced walkthroughs for setup and feature review. Getting Started and Support ### What customer support options does Salesgroup AI Chatbot offer? Salesgroup AI Chatbot provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and 24/7 Live Rep support. No reviewer feedback about support experience is available in the catalog data, so customer sentiment on response times, helpfulness, or common frustrations cannot be assessed here. ## Features AI summary Based on 1,278 Conversational AI Platform reviews Not all chatbot platforms cover every must-have feature. Here is what Capterra reviewers flag as essential when choosing a solution: - **Automated Responses** (**42%** of reviewers rated this feature as critical) - **Language Detection** (**44%**) - **Natural Language Processing** (**43%**) Salesgroup AI Chatbot supports **Automated Responses** and **Natural Language Processing**, helping teams reply faster and understand user intent more accurately during conversations. However, it does not include **Language Detection**. Instead, it offers **Live Chat** (**48%**) and **AI/Machine Learning** (**42%**), which give businesses more ways to manage customer interactions in real time and improve response quality over time, providing teams with tools to handle questions efficiently and deliver more relevant support. Live Chat 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Ability to chat online in real time AI/Machine Learning 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Software program that continuously adjusts its behavior based on observed data Chatbot 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods Code-free Development 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Multi-Language 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage and support multiple languages Sentiment Analysis 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Categorize emotions expressed and identify if they are positive, negative or neutral Salesgroup AI Chatbot 20 features ### All Features - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Automated Responses: Automatic reply functionality for incoming messages - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customizable Branding: Add customized logos and colors to align with company branding - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Lead Capture: Automatically identify and save contact information of potential customers - Live Chat: Ability to chat online in real time - Media Monitoring: Monitoring brand mentions, clicks, backlinks, and engagement of distributed content like blogs, press releases, or social media posts. - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Review Monitoring: Automatically monitor and receive alerts for any new online reviews - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Free Trial Free Version Free $0.00 Pay-as-you-go $49.00 Usage Based,One Time Enterprise $3,000 Flat Rate,Per Month Value for money 5.0 (1) 5.0 Based on 1 reviews ## Integrations [ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Calendly](https://www.capterra.com/p/148036/Calendly/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Facebook Business Suite](https://www.capterra.com/p/235972/Facebook-Business-Suite/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MF Magali F. Account Manager and Sales Lead Retail ### "Great AI Solution for Improving Customer Engagement" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 8, 2026 We implemented Salesgroup AI to improve customer service without hiring additional support staff. Since adopting the platform, we've been able to automate routine conversations while allowing our team to focus on more complex customer needs. It has improved efficiency and customer satisfaction, making it a valuable addition to our retail operations. Pros Salesgroup AI has made it much easier to respond to customer inquiries quickly. We mainly use the Conversational AI Platform to answer common questions, recommend products, and support customers outside business hours. It has reduced our team's workload and improved response times. Cons The initial chatbot setup took some time to fine-tune, and a few advanced settings could be more intuitive for first-time users. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.