--- title: "Besty Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Besty Software - reviews, pricing plans, popular comparisons to other Vacation Rental products and more." source_url: "https://www.capterra.com/p/10024260/Besty/" page_type: "product" language: "en" publication_date: "2026-10-21" --- # Besty Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Besty ## What is Besty? Besty was made by hosts for hosts, aiming to supercharge property management through advanced AI. We integrate directly with your PMS and enhance every aspect of your operation: Operations: Leverage AI for guest messaging, task management, and review handling. Get insightful conversation summaries and sentiment analysis directly where you need them. Upselling: Increase conversions with our advanced features including gap-night offers, early check-in options, retargeting, inquiry winback, and our AI direct booking widget. Analytics: Monitor response times, agent performance, and ROI meticulously. One-stop shop for AI automation at scale: Upselling, messaging, tasks, direct booking widget, and review management. 2 minutes to setup and free trial! ## What is Besty used for? [Vacation Rental](https://www.capterra.com/vacation-rental-software/) Top alternative Featured Overall rating Based on 17 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $3 Usage Based, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Besty?[Manage this product listing](https://www.g2.com/products/besty-ai-besty-ai/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Besty 4.1 (17) VS. [4.8 (1,626)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting Price $3 Usage Based, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (17) Ease Of Use 4.6 (1,626) Value For Money 4.0 (17) Value For Money 4.6 (1,552) Customer Service 4.2 (17) Customer Service 4.7 (1,594) ## Besty alternatives [4.5 (1,314)](https://www.capterra.com/p/131924/Lodgify/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars Highest Rated [4.9 (271)](https://www.capterra.com/p/100831/OwnerRez/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Guesty](https://www.capterra.com/p/159377/Guesty/) [4.6 (1,031)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/159377/Guesty/) [Breezeway](https://www.capterra.com/p/186514/Breezeway/) [4.6 (196)](https://www.capterra.com/p/186514/Breezeway/reviews/) Starting price $6.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/186514/Breezeway/) ## FAQs about Besty Overview ### Which roles and teams benefit most from Besty? Besty is most used by business owners, founders, and executive leaders who oversee customer-facing operations and need visibility into service delivery. Operations managers and customer experience leaders use it to organize recurring workflows and maintain consistent guest communication. Property managers, short-term rental teams, and virtual assistants rely on it to coordinate property-related tasks and resident or guest interactions. Answer based on 17 reviews Overview ### What company size and industries is Besty built for? Besty is built for small short-term rental operators, with 94% of reviewers from small businesses and Hospitality leading at 59%. It also serves Real Estate organizations (24%), midsize businesses (6%), and Executive Office users (6%). Reviewers most commonly use Besty for AI marketing tools, representing 100% of reported use cases. Answer based on 17 reviews Features and Usability ### What are the key features of Besty? Besty includes a dashboard for monitoring activity, guest communications for messaging, property management for listing oversight, and task management for assigning and tracking work. It also offers AI/Machine Learning capabilities and marketing management features for marketing and advertising workflows, with support tailored for vacation rentals. Integrations ### Which third-party tools and platforms does Besty integrate with? Besty integrates with six property management platforms: Guesty, Hostaway, Hostfully, Lodgify, OwnerRez, and Uplisting. These catalog integrations cover major short-term rental and vacation rental systems, giving Besty connectivity across core property management workflows. Getting Started and Support ### What training and onboarding options does Besty offer? Besty provides in person training, live online sessions, webinars, documentation, and videos to support team onboarding. In person and live online formats allow guided instruction, webinars can present product walkthroughs, documentation offers written reference material, and videos support self-paced review of key steps. Getting Started and Support ### What customer support options does Besty offer? Besty provides email/help desk, FAQ/forum, knowledge base, and chat support. With no reviewer feedback available, support experience details such as response speed, agent helpfulness, or common frustrations cannot be confirmed from user reports. ## Features AI summary Based on 3,980 Vacation Rental reviews Capterra reviewers highlight the following features as the top priorities when evaluating vacation rental software: - **Calendar Management** (**70%** of reviewers rated this feature as critical) - **Data Synchronization** (**66%**) - **Reservations Management** (**67%**) Besty focuses on other capabilities that reviewers also consider important, including **Guest Communications** (**59%**). This feature helps property managers stay in touch with guests before, during, and after their stay, allowing teams to improve responsiveness, share key booking details, and create a better guest experience. For Vacation Rentals Designed for vacation rentals Guest Communications Communicate with guests directly within the system Property Management Add, view, and edit details of all properties managed by an agency that are available for sale or rent Task Management Create, manage and track all task activities and progression Besty 4 features ### All Features - For Vacation Rentals: Designed for vacation rentals - Guest Communications: Communicate with guests directly within the system - Property Management: Add, view, and edit details of all properties managed by an agency that are available for sale or rent - Task Management: Create, manage and track all task activities and progression --- Get Advice We can help you find the software with the features you need. Features 4.2 (17) 4.2 Based on 17 reviews ## Pricing Value for money 4.0 (17) Free Trial Besty AI Monthly $3.00 Usage Based,Per Month Value for money 4.0 (17) 4.0 Based on 17 reviews ## Integrations [ Hostaway](https://www.capterra.com/p/152433/Hostaway/)[ Lodgify](https://www.capterra.com/p/131924/Lodgify/)[ Guesty](https://www.capterra.com/p/159377/Guesty/)[ OwnerRez](https://www.capterra.com/p/100831/OwnerRez/)[ Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/)[ Uplisting](https://www.capterra.com/p/154137/Uplisting/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (17) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (17) 4.2 Based on 17 reviews ## User reviews Overall rating 4.1 Based on 17 reviews Filter by rating Counts reflect reviews available in this feed. 5(11) 4(1) 3(2) 2(1) 1(2) Mentioned topic Recent reviews first, then most helpful VR Verified Reviewer Owner Used the software for: Less than 1 year ### "Amazing product even better customer service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 4, 2025 Before I met the team at Besty I tried Yada, ENSO connect and Charge automation. The biggest advantage Besty has over the other ones is that their AI automation is super dialed in and if there are some mishaps their teams normally resolves it in minutes their problem solving is impressive everything from handling multi currencies to platform restrictions they are always one step ahead. I never worked with a company that gives you this kind of personal experience, they truly make you feel VIP. Pros Their customer service and how they are listening to the clients and actually making products that we need. Their interface is super easy of use and you can find all the adjustments in one place, not like some of their competition with complicated boarding pass adjustment that you have to adjust in several different places. Also had compared Enso upsale vs Besty on the same time and Besty beat them 10/1 we are actually bringing in over 2000usd monthly in upsales. Im also impressed how well it works and these guys will be a market leader in this segment if they continue on the same track they are doing right now. Cons That we didn't start with them sooner, if we would have jumped on with them from the beginning it would have saved us from many bad reviews. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Beachside V. Co-Founder Used the software for: Less than 1 year ### "Awesome Product - Saves Time, Makes Money " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 13, 2024 We love Besty and love the team working on this product. Amazing support and love being an early adopter of a product that will for sure change the hospitality industry. Pros Besty saves our time by automating the repetitive. We use Besty to respond to reviews and automatically send automated upsell messages to guests. This is making us money and we find a good ROI in doing so! Cons If you aren't careful, the AI messaging can become a crutch for your customer service team and your messaging can lose the human feel and become too antiseptic. That being said, the messaging is scary good with knowing things that have been previously answered! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Paul D. Director Used the software for: Less than 1 year ### "Poor Experience, Buggy Software, Unresponsive Support " 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 2/10 October 1, 2025 Pros Great concept, and the salesmen are very sleek at convincing you to join and set up. Overall the upsell strategies and booking booster are great techniques to leverage. Cons Poor support and buggy software with numerous issues in their automations. You're better off running the same automations within your PMS and managing the upsell/crossell strategies yourself. Can't get a response from the team on issues, and they missed countless scheduled meetings with no follow up. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Managing Member Used the software for: Less than 1 year ### "Game changer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 17, 2024 I tried two other AI solutions before deciding on Besty. We're beyond happy with Besty. It's a competitive advantage for our business. The onboarding process was simple and could be phased (allowing us to supervise answers before putting the system on "auto-pilot"). The highest and clearest ROI of any addition to our tech stack. Pros Besty automated 70% of our guest messaging. Guests comment on our fast replies. Gap night & remarketing tools have increased occupancy. Cons Just like an employee, we had to get our house manual data updated so Besty had data to refer to. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer VP Operations Used the software for: Less than 1 year ### "Artin Properties" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 16, 2024 My overall experience has been very positive, any issue we have faced has been quickly solved or fixed. Video meetings are on demand which is appreciated. Pros Their proactive approach and service levels. Always open to feedback and quick to help when needed. Cons There was an issue with certain AI responses. These get ironed out over time and after all it is AI. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Founder Used the software for: Less than 1 year ### "Doesn't work, unable to set it up" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 May 20, 2025 Said it had a connection with Uplisting, spoke with support multiple times, waited for weeks and the product never integrated properly. Messaged the \[sensitive content hidden\]- he never responded - contacted the support team who said: 'Sorry this is all we are able to provide' They would only work with property management companies with big listings. If you have less than 20 listings, don't bother trying them as if something goes wrong they will not help you. Pros Nothing, bad support team, do not help customers with less than 20 listings. Would not trust them with my business. Cons Doesn't work with Uplisting. \[sensitive content hidden\] brags about product but wasn't even able to get it set up for my 10 listing management company. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: Less than 1 year ### "Lots of issues integrating with PMS" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 8, 2024 If it worked as well as they said it would, it would be a great product. But all in all, I think they need to go back to the drawing board as far as integration with Guesty. The idea of the features 'provided' is great, but the function of the core product is sub par and some of the additional features do not work as described. On three occasions I was told that the messaging issues had been fixed, but after looking into it, it was clear that the issues remained. So my impression is that either this is the way it is supposed to function or they weren't able to actually figure it out. In either case, not good or useful. My team spent as much or more time checking to see if Besty was working properly, as they would have not using an AI product at all. Pros Salesman did his pitch well. Convinced me to switch from HostAI to Besty. Cons Setup: Fairly easy, however the Account Manager did not follow through on his promised timeline of uploading our data on two occasions. Syncing and messaging: Major issues from the beginning. Many messages not showing up in Besty, of the messages that did show, many were hours delayed or the AI did not know how to respond to some very simple guest messages. Tech Support: No one seems to be working there on the weekends. There is a person on the help chat, but for technical issues there is little to no help during nights or weekends. Upselling: The systems auto triggers for this seemed to work ok, however it cannot recognize the difference between a manual block to the calendar and a preparation block causing some limitations on this feature. Tasks from messages: The task recognition works if you are using the task suggestion from a guest message on the Guesty Dashboard, however the integration with Guesty is limited and does not allow you to choose a time or date to set the task or choose a group assignee. Tasks from reviews: Again the integration with Guesty isn't there. You cannot create a task in Besty from a guest to Guesty. It simply doesn't work. Their suggestion was to copy and paste. Of course, this was not mentioned until after we signed up. Review responder: Works ok except for the 1 out of 15 times it responds to an English review with French. It seems they may have fixed this, but I have not received an email confirming it. Drafting messages: Of the times I tried using the Chrome extension to edit messages I had prepared for a guest to either translate or change the tone, Besty simply deleted the message I had written before. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer National Head of Customer Experience Used the software for: Less than 1 year ### "An AI tool that will change your business - for the better!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 26, 2024 The whole journey with Besty has been great - from the demo explaining what the tool can do for our business to the on-going support from the team. Pros Besty is an amazing tool - from the speediness of the responses to the add-on's it has. It has massively changed the way we work, for the better! Cons There has been a few messages that have needed tweaking - but any issues are always resolved extremely efficiently and are few and far between. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: Less than 1 year ### "Live Free x Besty Use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 16, 2024 Besty has been a gamechanger in my business across 100 units. Definitely inspires a bright future in changes to come to the industry. Pros Besty has been amazing in accomplishing many tasks I had been consistently requesting be done prior to no avail. Besty has a relentless work ethic and never misses your programmed to do list between looking to fill gap nights, responding to reviews, and self responding to property specific FAQs using the data. Cons So far so good! No current complaints 6 months in. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jasmine S. COO Used the software for: Less than 1 year ### "BestyAI Super Charges our Team Operations" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 12, 2024 Great team, great product, new features are released constantly! Pros Besty offers a really great combination of revenue and AI features that really super power our operations. Cons Nothing, we love Besty. They are responsive and have a great product. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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