# Compass Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Compass Software - reviews, pricing plans, popular comparisons to other Knowledge Base products and more. Source: https://www.capterra.com/p/10024713/Compass --- # Compass Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Compass ## What is Compass? Compass is an AI-powered on screen user guidance software that simplifies complex processes and tasks for internal teams and external customers. Users create interactive walkthroughs to guide staff through intricate procedures. The software allows organizations to build a knowledge base to equip employees and empower self-help for customers. Compass integrates via a browser plugin or script to provide walkthroughs, articles, and documents. Key features are multimedia walkthrough creation, personalized learning, and user behavior analytics. ## What is Compass used for? [Knowledge Base](https://www.capterra.com/knowledge-base-software/)[Training](https://www.capterra.com/training-software/)[Digital Adoption Platform](https://www.capterra.com/digital-adoption-platform-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $120 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Compass?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://yuniq.co/&name=Compass) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Compass 0.0 VS. [4.5 (1,134)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting Price $120 Flat Rate, Per Month Starting Price $39 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.4 (1,095) Value For Money 0.0 (0) Value For Money 4.0 (851) Customer Service 0.0 (0) Customer Service 4.3 (881) ## Compass alternatives [4.4 (63)](https://www.capterra.com/p/131194/WalkMe/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars Highest Rated [4.6 (77)](https://www.capterra.com/p/143008/Whatfix/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.5 (24)](https://www.capterra.com/p/175166/tts-performance-suite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.4 (254)](https://www.capterra.com/p/131501/Bloomfire/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars ## FAQs about Compass Overview ### What company size and specific industries is Compass built for? Compass is designed for small, mid-sized, and enterprise organizations that need to onboard new users and provide training. It fits any industry that relies on digital adoption, knowledge articles, document libraries, walkthroughs, and AI chatbots to support employee or customer learning. Features and Usability ### What are the key features of Compass? Compass offers employee and user onboarding tools, including contextual guidance, in-app training, self-paced learning, and interactive content. It also includes learning management, training administration, and blended learning, plus knowledge management features such as a content library, content management, document storage, and knowledge base management, along with reporting/analytics and activity dashboards. Pricing ### How much does it cost and what fees or limitations are included? Compass starts with a free plan, then costs $120 per month for the Standard plan, $450 per month for Advanced, and $450 per month for Enterprise. A free version and free trial are available. Free includes 1,000 assists and up to 300 active users; Standard includes 10,000 assists and 3,000 users. Getting Started and Support ### What training and onboarding options does Compass offer? Compass provides live online training, documentation, and videos to help teams get started. Live online sessions support guided setup and direct instruction, documentation offers written reference material for ongoing use, and videos provide visual walkthroughs for reviewing features and steps at any time. Getting Started and Support ### What customer support options does Compass offer? Compass provides email/help desk support, an FAQ/forum, and a knowledge base. These channels give users a place to submit questions, search for answers, and review common topics in one location. No reviewer feedback on support quality is available, so support experience details are not described here. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Audience Targeting Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Behavior Tracking Track visitors'/audience's responses across web pages and other optimized content Blended Learning Supports learning paths that combine in-person classes with online/virtual courses Chatbot AI-based platform which conducts a conversation via auditory or textual methods Chat/Messaging Communicate using direct chat or messages within the system Compass 29 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Track visitors'/audience's responses across web pages and other optimized content Supports learning paths that combine in-person classes with online/virtual courses Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods The ability to create unique content Centralized repository to store content and assets Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Interprets what a user is doing based on context and helps guide them through the process. Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Establish guidelines about how much and what kind of data can be stored in the repository Store and organize documents in a centralized system Process of familiarizing new employees with the company, their position, and responsibilities Tracks metrics that provide insight into how a user interacts with any interface or product Predefined actions automatically performed on the occurance of specific events Allow the audience to interact or engage with the content Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Organize and track educational activities Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service View and track pertinent metrics to find patterns and gain insights from data Online portal through which end users can access the system, manage tasks, or obtain information Identifying your own learning needs, setting goals, finding the necessary resources, and evaluating your own knowledge Back-office tasks (i.e. schedule courses, organize resources, course registrations, and email reminders) Track employee/learner's progression through training programs Guide new users to understand and become proficient in using a product or service Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Free Version FREE $0.00 It includes: - Upto 300 unique active users per month - 1000 assists - 3 guides/walkthroughs - 3 knowledge articles - 3 documents - Custom Themes STANDARD $120.00 Flat Rate,Per Month It includes: - Upto 3000 unique active users per month - 10000 assists - 50 guides/walkthroughs - 50 knowledge articles - 50 documents - Custom Themes - Automatic Triggers ADVANCED $450.00 Flat Rate,Per Month It includes: - Upto 15000 unique active users per month - 50000 assists - Unlimited guides/walkthroughs - Unlimited Knowledge articles - Unlimited Documents - Custom Themes - Automatic Triggers - Priority Support ENTERPRISE $450.00 Flat Rate,Per Month It includes: - Upto 15000+ unique active users per month - 50000+ assists - Unlimited guides/walkthroughs - Unlimited Knowledge articles - Unlimited Documents - Custom Themes - Automatic Triggers - Priority Support Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.