--- title: "Compass Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Compass Software - reviews, pricing plans, popular comparisons to other Knowledge Base products and more." source_url: "https://www.capterra.com/p/10024713/Compass/" page_type: "product" language: "en" --- # Compass Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Compass ## What is Compass? Compass is an AI-powered on screen user guidance software that simplifies complex processes and tasks for internal teams and external customers. Users create interactive walkthroughs to guide staff through intricate procedures. The software allows organizations to build a knowledge base to equip employees and empower self-help for customers. Compass integrates via a browser plugin or script to provide walkthroughs, articles, and documents. Key features are multimedia walkthrough creation, personalized learning, and user behavior analytics. ## What is Compass used for? [Knowledge Base](https://www.capterra.com/knowledge-base-software/)[Training](https://www.capterra.com/training-software/)[Digital Adoption Platform](https://www.capterra.com/digital-adoption-platform-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $120 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Compass?[Manage this product listing](https://www.g2.com/products/yuniq-compass/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Compass 0.0 VS. [4.4 (63)](https://www.capterra.com/p/131194/WalkMe/reviews/) Starting Price $120 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 3.8 (47) Value For Money 0.0 (0) Value For Money 3.9 (37) Customer Service 0.0 (0) Customer Service 4.5 (44) ## Compass alternatives [4.4 (254)](https://www.capterra.com/p/131501/Bloomfire/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.6 (5,315)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Userlane](https://www.capterra.com/p/157465/Userlane/) [4.5 (47)](https://www.capterra.com/p/157465/Userlane/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/157465/Userlane/) Highest Rated [Scribe](https://www.capterra.com/p/252555/Scribe/) [4.8 (41)](https://www.capterra.com/p/252555/Scribe/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/252555/Scribe/) ## FAQs about Compass Overview ### What company size and specific industries is Compass built for? Compass is designed for small, mid-market, and enterprise organizations that need to onboard and train users with digital guidance tools. It fits companies in any industry that want walkthroughs, knowledge articles, document libraries, and AI chatbots to support user education and adoption. Features and Usability ### What are the key features of Compass? Compass offers employee onboarding and user onboarding tools, plus learning management and training management for blended learning, self-paced learning, and in-app training. It also includes content management, content library, content creation, knowledge management, reporting/analytics, activity dashboard, audience targeting, behavior tracking, and chatbot and chat/messaging features. Pricing ### How much does it cost and what fees or limitations are included? Compass starts with a free plan, then the Standard plan is $120 per month, the Advanced plan is $450 per month, and Enterprise is also $450 per month. A free version and free trial are available. The free tier includes 1,000 assists, three documents, three guides, and three knowledge articles. Getting Started and Support ### What training and onboarding options does Compass offer? Compass provides live online sessions, documentation, and videos for training and onboarding. Live online sessions support guided setup and Q&A with an instructor, documentation offers written reference material for checking steps, and videos provide visual walkthroughs for self-paced learning. Getting Started and Support ### What customer support options does Compass offer? Compass provides Email/Help Desk, FAQ/Forum, and a Knowledge Base for customer support. These channels give users a way to submit requests, search for answers, and review common questions in one place. No reviewer feedback about support quality, response times, or helpfulness is available. ## Features AI summary Based on 2,719 Knowledge Base reviews Capterra data shows that buyers of knowledge base software rank the following features as their top priorities: - **Knowledge Management** (**54%** of reviewers rated this feature as critical) - **Knowledge Base Management** (**56%**) - **Content Management** (**52%**) Compass supports all three features reviewers value most: **Knowledge Management**, **Knowledge Base Management**, and **Content Management**. Together, these capabilities help businesses organize information clearly, maintain accurate and accessible knowledge resources, and manage content more efficiently, allowing teams to find answers faster and keep documentation up to date. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Audience Targeting Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Behavior Tracking Track visitors'/audience's responses across web pages and other optimized content Blended Learning Supports learning paths that combine in-person classes with online/virtual courses Chatbot AI-based platform which conducts a conversation via auditory or textual methods Chat/Messaging Communicate using direct chat or messages within the system Compass 29 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Audience Targeting: Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention - Behavior Tracking: Track visitors'/audience's responses across web pages and other optimized content - Blended Learning: Supports learning paths that combine in-person classes with online/virtual courses - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Content Creation: The ability to create unique content - Content Library: Centralized repository to store content and assets - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Contextual Guidance: Interprets what a user is doing based on context and helps guide them through the process. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Data Quality Control: Establish guidelines about how much and what kind of data can be stored in the repository - Document Storage: Store and organize documents in a centralized system - Employee Onboarding: Process of familiarizing new employees with the company, their position, and responsibilities - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Interactive Content: Allow the audience to interact or engage with the content - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Learning Management: Organize and track educational activities - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Self-paced Learning: Identifying your own learning needs, setting goals, finding the necessary resources, and evaluating your own knowledge - Training Administration: Back-office tasks (i.e. schedule courses, organize resources, course registrations, and email reminders) - Training Management: Track employee/learner's progression through training programs - User Onboarding: Guide new users to understand and become proficient in using a product or service --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/10024713/Compass/pricing/) FREE $0.00 It includes: - Upto 300 unique active users per month - 1000 assists - 3 guides/walkthroughs - 3 knowledge articles - 3 documents - Custom Themes STANDARD $120.00 Flat Rate,Per Month It includes: - Upto 3000 unique active users per month - 10000 assists - 50 guides/walkthroughs - 50 knowledge articles - 50 documents - Custom Themes - Automatic Triggers ADVANCED $450.00 Flat Rate,Per Month It includes: - Upto 15000 unique active users per month - 50000 assists - Unlimited guides/walkthroughs - Unlimited Knowledge articles - Unlimited Documents - Custom Themes - Automatic Triggers - Priority Support ENTERPRISE $450.00 Flat Rate,Per Month It includes: - Upto 15000+ unique active users per month - 50000+ assists - Unlimited guides/walkthroughs - Unlimited Knowledge articles - Unlimited Documents - Custom Themes - Automatic Triggers - Priority Support Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.