--- title: "CCC.uno Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CCC.uno Software - reviews, pricing plans, popular comparisons to other Contact Center products and more." source_url: "https://www.capterra.com/p/10024724/CCC-uno/" page_type: "product" language: "en" --- # CCC.uno Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) CCC.uno ## What is CCC.uno? CCC.uno is a contact center software for debt collection agencies. The platform integrates tools to help maximize promise-to-pay rates and improve portfolio recovery. It provides phone system technology with anti-block features. Key capabilities include software and multi-carrier telephony to increase contact rates. ## What is CCC.uno used for? [Call Center](https://www.capterra.com/call-center-software/)[Contact Center](https://www.capterra.com/contact-center-software/)[VoIP](https://www.capterra.com/voip-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CCC.uno?[Manage this product listing](https://www.g2.com/products/ccc-uno/claim_requests/new?auto=true) ## CCC.uno Overview Updated September 2026 AI summary CCC.uno provides cloud-based call center and VoIP solutions for businesses of all sizes, offering tools for managing inbound and outbound call operations, automatic call distribution, IVR, and real-time monitoring. With features like predictive and progressive dialers, multi-channel communication, call recording, analytics, and API access, CCC.uno supports efficient team oversight and flexible deployment across platforms. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CCC.uno 5.0 (1) VS. [4.8 (335)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting Price Contact vendor Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.8 (888) Value For Money 5.0 (1) Value For Money 4.7 (798) Customer Service 5.0 (1) Customer Service 4.8 (819) ## CCC.uno alternatives [4.6 (144)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $239.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (209)](https://www.capterra.com/p/218251/Wildix/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.2 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars ## FAQs about CCC.uno Features and Usability ### What are the key features of CCC.uno? CCC.uno offers call center management features such as inbound call center and outbound call center tools, plus automatic call distribution, IVR, call transfer, call conferencing, call monitoring, call whispering, and call recording. It also includes predictive dialer, progressive dialer, manual dialer, dashboard, reporting/analytics, API, and multi-channel communication. Getting Started and Support ### What training and onboarding options does CCC.uno offer? CCC.uno provides webinars and documentation to help teams get started. Webinars can support guided, live instruction on key features and setup steps, while documentation offers written reference material for self-paced learning and later review. Getting Started and Support ### What customer support options does CCC.uno offer? CCC.uno offers Email/Help Desk, a Knowledge Base, and Phone Support. No reviewer feedback is available about support quality, response times, or helpfulness, so user experience with these channels cannot be assessed from the catalog data provided. ## Features AI summary Based on 3,851 Contact Center reviews Capterra data shows that buyers of call center software rank the following features as their top priorities: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**44%**) CCC.uno supports **Call Center Management** and **Call Monitoring**, giving teams the tools to manage daily call operations and review agent performance in real time. However, it does not include **Call Logging**. Instead, it offers other highly rated features such as **Call Recording** (**46%**), **Reporting/Analytics** (**43%**), and **Automatic Call Distribution** (**44%**), helping businesses keep records of customer interactions, track call activity trends, and route incoming calls more efficiently. Call Center Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Automatic Call Distribution 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Distribute/route/connect calls IVR 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Monitoring 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Observe and track the demand, usage, progress or quality of a system, product, or user Outbound Call Center 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important A call center that primarily makes calls, typically sales focused API Application programming interface that allows for integration with other systems/databases CCC.uno 20 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Automatic Call Distribution: Distribute/route/connect calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Transfer: Transfers live calls to other agents - Call Whispering: Displays a personalized message to the receiver of the call, offering details about the reason or origin of the call. - Caller ID: Identify the number and contact information of a caller before answering the phone - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Manual Dialer: Agents choose who to call and when - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Online Voice Transmission: Transmit voice and other information digitally - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data --- Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) ### Starting price Free trial available Value for money 5.0 (1) 5.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent KE Kars E. Comunicóloga Computer Software ### "CCC es la plataforma que facilita la creación de campañas" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 23, 2025 Es una plataforma en la web que facilita la creación de campañas, tiene muchas opciones de configuración para que tú mismo programes y controles la velocidad, asignación y supervises la gestión de llamadas. Puedes crear muchos usuarios sin que te cobren un costo extra, y estar al pendiente de tu límite de crédito. Me gusta su variedad de campañas, puedes enviar audio mensajes, personalizarlos, escribir SMS y mucho más. Pros ¡Es una plataforma muy intuitiva! Su interfaz es amigable, es fácil navegar para encontrar tus historiales de llamadas y crear campañas. Cons Que tarda en conectar mis llamadas cuando la conexión es inestable o falla, sé que es una plataforma en la web, y que ellos no nos proporcionan el internet, pero eso puede alentar mi campaña. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.