# Page 2 | Rev.io PSA Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Rev.io PSA the right Professional Services Automation solution for you? Explore 54 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/10024830/Rev-io-PSA/reviews --- Rev.io PSA 3.8 (54) [View alternatives](https://www.capterra.com/p/10024830/Rev-io-PSA/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Rev.io PSA ## Showing most helpful reviews Showing 26-50 of 54 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use FA Frankie A. Senior Staff Accountant Telecommunications Used the software for: 2+ years ### "Not good for Accounting" March 1, 2020 3.0 My experience with tigerpaw has been OK. I would not recommend it to other businesses because of what they lack Pros I do like that the software is good for service orders and the operations team. It seems to track our profitability pretty well but I do not like that it lacks many reports needed to run a business. Any time we want to use a different report we are being charged to customize it Cons I do not like that this is that accounting friendly. You can integrate with other software such as quick books but it would be easier if there was more Accounting functionality so that we could only use one software instead of more than 1 Review Source LT Lee T. Vp Computer & Network Security Used the software for: 2+ years ### "Tiger paw" December 2, 2021 4.0 Used for years, but couldn't afford the update to newer version Pros Kept track of customer systems. Had a good history. Cons Expensive. We did not use enough of the features to justify the expense Review Source FT Fred T. Owner Management Consulting Used the software for: 2+ years ### "Needed software to manage my service company. I tried a local company and spent a lot of time and money for a product that was clearly inferior to TigerPaw" April 2, 2018 5.0 I noticed in a few years other pos companies and software developers were using it as well. They were more super users. I kept it simple and got out of it what we did best service. Pros Ease of set up and use. Modular based so you could purchase what you need. 2 purchasing, 4 dispatch,...we mainly used for tracking service calls and technicians performance. End of the year or quarter I could see and show the customer what they received for the maintenance dollars they were spending. Also we could tell if we needed to raise rates on certain equipment, based on number of failures. This software takes it all the way through billing. I never went that far. It did what we needed and functioned as sold. Was very happy with the investment, paid for itself in a year. Cons Can’t remember any down side. Best money I spent to help run the business. That’s not a con. But the truth. Review Source KE Kelly E. President Information Technology and Services Used the software for: 2+ years ### "TIgerpaw has a fantastic team working hard for us every day!" May 4, 2018 5.0 I am very grateful to have a team of people who work so hard for us every day. The team treats us like we matter, they care if we are happy and we are much more than a ticket number to them. In a world where customer service is not readily available through most companies, Tigerpaw is knocking it out of the park. Pros Tigerpaw has a product that meets our needs at every level of our business, from sales to operations as well as inventory and accounting. They hear our recommendations and work with us to implement change that meets our ever changing industry! Cons I would like to see Tigerpaw open up their application to integrate with other software more readily. We use several software pieces for different aspects of our service to clients and if they could integrate into Tigerpaw, we would save time and money. Integrations seem to be the biggest downfall of this software. Review Source MB Mike B. Owner Information Technology and Services Used the software for: 2+ years ### "The grass looked greener on the other side but it ended up MUCH harder to chew" March 28, 2018 5.0 If we could go back to TigerPaw from ConnectWise we would do it in a minute. Unfortunately, once you make the move, it is almost impossible to get out. The cost, contract(s), and overall Massive commitment from an internal resource perspective force you to stay with ConnectWise. Pros One of the best procurement packages I've ever used. Assets are tracked and work-flow helps manage warranties and renewals. Service desk is simple but robust. Navigation is user friendly and there are different ways to navigate depending on your work preferences. Searching the database is customizable for individuals as well as making common company wide searches available using their Matrix search tool. Cons We left TigerPaw because we thought the service desk and calendaring would be better in ConnectWise. As it turns out we're years into ConnectWise and still are dealing with figuring out Service Boards and help-desk flow. The ConnectWise calendar is completely unusable along with much of their product. TigerPaw's calendar is significantly more robust and you can actually schedule meetings with multiple people. If you are looking for a true PSA Partner, TigerPaw can be just that, where with ConnectWise you are barley a number. Review Source CL Chris L. Pres Computer Networking Used the software for: 2+ years ### "Perpetual License Tigerpaw management turned it off not allowing the use of purchased licenses" April 29, 2022 3.0 poor management trying to upgrade me forcing my hand by turning off software Pros Like the software not the company behind it. how can you turn off a clients software perpetual license Cons management decision to turn off perpetual license Review Source rM renaud M. CCO Medical Devices Used the software for: 2+ years ### "Great for field service" August 4, 2022 3.0 Overall average experience due to the lack of versatiliy and add on use as a CRM system, the mobile app was rudimentary. We moved away from Tigerpaw after a few years. Pros Great software to manage field service activities for smaller team. We had a team of 15 using it without issues Cons It is not a very good tool for CRM outside service. We used it for a while as a sales CRM system, but it was not a great solution Alternatives considered [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Reason for choosing Rev.io PSA Seemed simpler and less expensive Review Source JK Jeffrey K. President Management Consulting Used the software for: 2+ years ### "Comprehensive System that runs our entire business" March 28, 2018 5.0 TigerPaw has been great to work with in guiding us through set up specific to what we do. As a Medical Equipment Distributor and Service Organization, we are in a little different market but TigerPaw's helped us address any needs as they've come up. In my opinion, the CRM aspect of the program is better than any that I've seen in the 25+ years that I've used the system for sales. Along with the Opportunities Management and the benefits of the Field Service Components we are able to effectively do everything we need to in our business. Pros Enterprise-wide Integration of function and visibility between Sales, Marketing and Service. Responsive to needs specific to our business. Stability of the company - 25+ years personally working with the system. Cons The Mobile App is extremely robust so use is limited to wifi for us. Other than that, we are very satisfied. Review Source JB Jeff B. CEO Information Technology and Services Used the software for: 2+ years ### "Long time Tigerpaw user" April 24, 2019 4.0 We have been on this software for 9 years now. We love the company and their support. Almost unmatched. The software has been very good for our business. We could not have gotten to where we are without it. Is it perfect - nope - what software is. But, for the most part, it helps way more than not and is overall a very solid and helpful product. Pros It handles all aspects of our IT Service and physical security technology business. Quoting, Service (Ticketing), CRM, Marketing, Invoicing, Purchasing/Inventory. Cons New features don't come out as fast as I would like. Overall, they seem to be falling behind other competitors in regard to new features and such Review Source EM Edward M. Materials/Project Manager Management Consulting Used the software for: 2+ years ### "Tigerpaw One Success" December 29, 2018 5.0 Good bang for the buck, the customer service people are friendly and helpful. Pros Ease of use... I was able to take on-line classes and learn what was needed to do the implementation quickly. Data is logical, and can be downloaded and manipulated and then uploaded Cons Changing screen content is a major change. Some of the screens need different data and you cannot make changes yourself. Review Source VR Verified Reviewer marketing manager Information Technology and Services Used the software for: 6-12 months ### "Tigerpaw is very competitive in business automation and workflows" March 18, 2019 5.0 Allow the marketing services team to process troubleshooting requests and service requests that came directly from customers submitting a ticket online. There are a lot of online resources about how to get the most out of Tigerpaw, that helped me streamline these front end processes and similar tasks time and time again Pros The desktop version of the product has a lot of functions that help in database management and ensuring service reps are up to speed with customer service requests, on the intake and processing of requests. Cons There were a great number of features that our package came with that were used only once in a while, therefore were not fully taken advantage of. I would of liked to have had more product customization at the beginning so we could be more selective of features we really need. Review Source RL Rob L. Systems Administrator Management Consulting Used the software for: 2+ years ### "Tigerpaw CRM review" March 30, 2018 5.0 Pros \- Most features/functionality are easy to use - Rich built-in feature set - Great for managing data; from proposal/quote to the final invoice - Workflow is a great feature to ensure key groups/individuals are notified as "things" happen (quote status changes, service order status changes, SO is invoiced etc...) - Add-on's like Web Portal - Exchange Connector are a must for our us - Support staff is always helpful and normally they have an answer to our questions within a single phone call Cons \- Some of the limited functionality i.e. telephony and all of its parts/requirements - Occassional odd/unexpected behavior within various components Review Source JF James F. Corporate Controller Management Consulting Used the software for: 2+ years ### "Simply the best!" April 3, 2018 5.0 Customer Support is top notch! They are willing to work with you on all of your needs (big or small). Tigerpaw helped our organization in really analyzing and understanding our business. Pros The software is robust enough to accommodate a wide variety of needs. We are a certified FAA repair station with unique operations. Tigerpaw worked with us to show us how to utilize their tools for a more streamlined operation. I also appreciate Tigerpaw always trying to be better with their releases. They listen to their customers! Cons I have nothing negative to say because Tigerpaw was so helpful during our times of not understanding. Review Source SP Scott P. VP Information Technology and Services Used the software for: 2+ years ### "25-years of using Tigerpaw and I still love this software. " May 4, 2018 5.0 Over the years Tigerpaw has created a user group around this product and this maybe one of the best features. Having other in your same business to talk to about how to use and customize this software for our business type is very helpful. A lot of information on line. Total package. Pros This software does it all, from taking ticket to creating invoices, customer portal with payment gateway. We use Tigerpaw to automate our business, like you use a MSP software to automate patching Windows computers. Cons You need to spend a lot of time to customize this software to make it work for your company. Tech support is not business advisors. . Review Source PC Phil C. Customer Support Manager Management Consulting Used the software for: 2+ years ### "We have been using Tigerpaw for over 20 years and the sofware has continuely met our support department's needs. " August 8, 2018 4.0 Pros Excellent service ticket tracking and reporting. Very easy to assign contract information to service tickets and also track billable time. Extensive reporting capability and expense tracking. Easy to manage customer contracts. Good all in one solution for support organizations. Very reliable, never had any issues accessing the system in the 20 years we have been using it. Cons Lacking capabilities for use as a Sales CRM. Requires us to use a different solution for our sales staff. Review Source JC Jim C. Information Technology Manager Management Consulting Used the software for: 2+ years ### "Have used the application for the past 18 years and continue to be happy with it." March 6, 2018 5.0 Pros Ease of use, sales cycle flows well. Technicians are well organized via the integrated calendars - soon to be installing the mobile application. Bridges to QuickBooks - initially manually, but the process is now automated. Any assistance we've required over the years, their customer support group have always been there to help, very happy with their service. Cons Annual support cost - especially doesn't help when we're in Canada and also have to deal with the exchange rate. Review Source VR Verified Reviewer Used the software for: 2+ years ### "Tigerpaw Stay Far Away" October 30, 2017 1.0 Pros Very few if I am required to write. It is actually CRM software. You don't get any viruses when downloading. Cons Support is abysmal Software is very buggy They change the rules of their contracts and say sue me They basically are looking for an opportunity to take your money Review Source BH Brian H. President Information Technology and Services Used the software for: 2+ years ### "Don't purchase Tigerpaw" November 7, 2017 1.0 Pros Not many Pros other than it's stable. Cons we've been using it for 10 years with few problems but gave up using several of the modules. Not intuitive and very cumbersome. Employees never liked the software and in my opinion one of the most difficult to learn. In my opinion, find something else, all the negative reviews I found on the internet about Tigerpaw validated what I always thought about the company and their software. Review Source PJ Pete J. President Information Technology and Services Used the software for: 2+ years ### "Great platform!" April 2, 2018 5.0 We have been Tigerpaw users for over 17 years, excellent software and support. We use everything from Web Portals, Inventory, CRM, Dispatch and Invoicing. Never a hiccup. Big fan of the product and Company. Pros Completely stable and user friendly platform. They are constantly improving the product in a good way. Cons No cons currently that I can think of currently. Review Source Brad S. President Consumer Electronics Used the software for: 1-2 years ### "Terrible support" November 4, 2017 2.0 Cons Our experience was so bad that the high points of the software were overwhelmed by the poor support and complete lack of attention from their higher-ups. The support is very weak and Management doesn't respond to concerns. We gave up and switched to ConnectWise. Review Source NO Nick O. CIO Information Technology and Services Used the software for: 2+ years ### "Solid Product, easy to learn. " March 28, 2018 5.0 Pros Functionality and ease of use. You can train your employees very quickly on this software. It gets the job done! Cons Product dev is slow but strategic. It's not as fancy looking as other PSA's but the ability to use the software outweighs the flash. Review Source JC James C. CEO Information Technology and Services Used the software for: 2+ years ### "Tigerpaw is a good CRM for Service Companies" March 14, 2018 4.0 Pros It has the functionality for service companies to do everything in one place. The quoting and sales aspect is awesome. Cons The mobile app could use some more development as it is lacking the ability to save notes when device loses connection. Review Source JS James S. Acct Manager Information Technology and Services Used the software for: 2+ years ### "Tigger Foot review" May 4, 2018 4.0 Make the search easier ! Pros Breadth of functions, ability to track accounts. Cons Search parameters aren't the easiest to use. The (human) logic to search is not the friendliest. Review Source PM Patrick M. GM / Owner Information Technology and Services Used the software for: 2+ years ### "Owner and GM" July 12, 2018 1.0 I have been a customer for 20 years. Tiger Paw began pushing there cloud based service a few years ago and we made that move. This was a huge mistake and I'm now looking to move to another product. I strongly recommend looking somewhere else... Pros Easy to use with a great user interface Great Features for any service related company Designed for Telecom / IT Cons Very unreliable with frequent outages Upgrades never go well, causing long outages Support is poor. Particularly during an outage or upgrade Review Source AC Al C. Used the software for: ### "Perfect for service oriented SMB " October 8, 2016 4.0 Specialized software for tracking customers from quotes, referrals, and sales orders. Modules support service order tickets, inventory tracking and invoicing. Like most software of this level of complication it's "garbage in, garbage out". You have to be prepared to do customization and data entry but if you and your team use it regularly it will help you avoid missed sales opportunities and track your time and appointments both on the sales and service departments. This software is ideal for small service oriented businesses with at least a half dozen employees. There are android applications that allow technicians to check and enter time in the field so they never need to use a PC. They don't give the software away but there are lots of features and like any good software that helps you remain complaint with tax reporting, tracks your inventory and makes sure all the work you do gets properly invoiced. You will get out of it what you are willing to put into it both for data and customization. There is good customer support and user group. Pros feature laden Cons upfront and ongoing cost Review Source Similar Products Featured