--- title: "CC4Teams Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CC4Teams Software - reviews, pricing plans, popular comparisons to other Contact Center products and more." source_url: "https://www.capterra.com/p/10025044/CC4Teams/" page_type: "product" language: "en" --- # CC4Teams Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 10, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) CC4Teams ## What is CC4Teams? CC4Teams is a powerful, cloud-based customer contact enablement solution that enhances engagement. With its user-friendly interface and advanced functionality, CC4Teams empowers teams to deliver personalized and effective interactions. Our platform features real-time and historical Power BI reporting for valuable insights and seamless integrations across voice, email, chat, and social media. As a Microsoft-certified solution leveraging Azure Cognitive Services, CC4Teams ensures a unified and consistent customer experience. CC4Teams streamlines workflows and connects customers with the best-suited agents, reducing wait times and boosting service efficiency by utilizing cutting-edge conversational IVR technology and speech-to-text capabilities. Optimize resources, improve operational efficiency, and focus on exceptional experiences with CC4Teams. Trusted by industry leaders, this innovative solution is designed to meet the evolving needs of modern contact centers.  ## What is CC4Teams used for? [Contact Center](https://www.capterra.com/contact-center-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €65 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CC4Teams?[Manage this product listing](https://www.g2.com/products/cc4teams/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CC4Teams 4.7 (3) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price €65 Per User, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (3) Ease Of Use 4.6 (118) Value For Money 5.0 (3) Value For Money 4.6 (118) Customer Service 4.3 (3) Customer Service 4.7 (118) ## CC4Teams alternatives Highest Rated [Sobot Nexus](https://www.capterra.com/p/10025756/Sobot/) [4.9 (118)](https://www.capterra.com/p/10025756/Sobot/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10025756/Sobot/) [Ringover](https://www.capterra.com/p/169627/RingOver/) [4.7 (888)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169627/RingOver/) [Amazon Connect](https://www.capterra.com/p/234575/Amazon-Connect/) [4.5 (96)](https://www.capterra.com/p/234575/Amazon-Connect/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/234575/Amazon-Connect/) [HoduCC](https://www.capterra.com/p/156136/HODUCC/) [4.6 (98)](https://www.capterra.com/p/156136/HODUCC/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/156136/HODUCC/) ## FAQs about CC4Teams Overview ### What company size and specific industries is CC4Teams built for? CC4Teams is designed for small, mid-market, and enterprise customer service teams that need a cloud-based omnichannel contact solution. It fits organizations in any industry that handle customer communications across multiple channels and want integrations and real-time reporting to support personalized interactions. Features and Usability ### What are the key features of CC4Teams? CC4Teams offers collaboration tools for call center operations, including automatic call distribution, call routing, call transfer, and IVR. It also includes call monitoring, call recording, queue management, callback scheduling, and real-time reporting. Additional features cover CRM, contact database, chat/messaging, live chat, alerts/notifications, and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? CC4Teams starts at €65 per user/month for the Agent Pro Voice plan. Other plans are Agent Pro Omni at €85, Supervisor and Operator at €95, Agent Pro Omni Premium at €125, and Supervisor Premium at €135. No free version or trial is listed, and pricing is per user. Integrations ### Which third-party tools and platforms does CC4Teams integrate with? CC4Teams integrates with Dynamics 365, Peeklogic Salesforce – Jira Connector, and ServiceNow. These catalog integrations connect CC4Teams to CRM and service management platforms, covering core workflows for teams that need to link customer data, ticketing, and case handling across systems. Getting Started and Support ### What training and onboarding options does CC4Teams offer? CC4Teams provides in person training, live online sessions, documentation, and videos for teams getting started. In person and live online formats support guided instruction, while documentation and videos offer written and visual reference materials for self-paced review and feature learning. Getting Started and Support ### What customer support options does CC4Teams offer? CC4Teams provides email/help desk, phone support, and 24/7 live rep assistance. No reviewer feedback is available here to describe response times, helpfulness, or common support frustrations, so the support experience cannot be characterized beyond the listed contact channels. ## Features AI summary Based on 1,302 Contact Center reviews Capterra data shows that buyers of contact center software rank the following features as their top priorities: - **Caller ID** (**46%** of reviewers rated this feature as critical) - **Call Center Management** (**48%**) - **Automatic Call Distribution** (**52%**) CC4Teams supports all three features that reviewers rate most highly: **Caller ID**, **Call Center Management**, and **Automatic Call Distribution**. Together, these capabilities help contact center teams identify incoming callers faster, manage daily operations more effectively, and route calls to the right agents with less delay, allowing teams to improve response times and deliver more consistent customer service. Multi-Channel Communication 4.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Quality Management 4.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. Reporting/Analytics 3.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Agent Interface 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Agents can view and manage all customer requests and interactions. Automated Routing 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Tickets are automatically assigned to specific agents based on predefined rules Chatbot 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods CC4Teams 38 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Agent Interface: Agents can view and manage all customer requests and interactions. - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Call Distribution: Distribute/route/connect calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer History: Access previous interactions or concerns to maintain customer relationships - Email Management: Manage, store and organize emails within the system or via third-party apps - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Live Chat: Ability to chat online in real time - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Quality Management: Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Voice Mail: Computer-based system that allows users to send and receive voice messages --- Get Advice We can help you find the software with the features you need. Features 4.0 (3) 4.0 Based on 3 reviews ## Pricing Value for money 5.0 (3) [View pricing plan details](https://www.capterra.com/p/10025044/CC4Teams/pricing/) CC4Teams Agent Pro Voice €65.00 Per User,Per Month It includes: - Fixed queues - Outbound calling with company number - Favorites list - Cold and warm transfer - Instant call overview - Cherry-pick calls - Status reasons - Multi-level wrap-up management - Click-to-call - \>200 Integrations - External tab - Contact calendar lookup - Chat from contact list - Desire routing CC4Teams Agent Pro Omni €85.00 Per User,Per Month It includes: - All Agent Pro Voice features + - CC4Teams proprietary AI features - Conversational reporting - Reply suggestions for agents - Email summary - Speech IVR Agent Pro Omni Premium €125.00 Per User,Per Month It includes: - All Agent Pro Voice features + - 3rd party AI features - Call transcription - Sentiment recognition - Trend analysis - Keyword detection CC4Teams Supervisor €95.00 Per User,Per Month It includes: - All Agent Pro Voice features + - Supervisor Interface - Wallboards - Real-time dashboard - Historical reporting - KPI monitoring - Monitor active calls - Monitor wait queue/ waitlist - Barge in - Agent management per queue - Estimated wait time management CC4Teams Supervisor Premium €135.00 Per User,Per Month It includes: - All Agent Pro Voice features + - CC4Teams proprietary AI features - Conversational reporting - Reply suggestions for agents - Email summary - Speech IVR CC4Teams Operator €95.00 Per User,Per Month It includes: - All Agent Pro Voice features + - Operator interface - Instant overview of active calls - Park/retrieve calls - Contact notes - Advanced contact calendar view - Callback message templates Value for money 5.0 (3) 5.0 Based on 3 reviews ## Integrations [ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ TOPdesk](https://www.capterra.com/p/127562/TOPdesk/)[ Microsoft Dynamics Integration](https://www.capterra.com/p/10152521/Microsoft-Dynamics-Integration/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (3) 4.3 Based on 3 reviews ## User reviews Overall rating 4.7 Based on 3 reviews Filter by rating 5(2) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent CD Christopher D. Director Information Technology and Services ### "CC4Teams delivers Contact Centre functionality directly from Teams without issue." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 November 17, 2025 They are very eager and keen to find ways to improve. They truly want to offer the best solution that they can. Flexible of thought and mindful of customer needs the solution is ideal for a customer using Teams who needs a contact centre Pros Works seamlessly with teams. No need to compromise with part connection or nearly integration. It is a native Teams product right out of the box. Cons CC4Teams need to consider the impact of upgrades from a Voice point of view. Historically making changes to a Voice platform particularly in the UK was a huge task and undertaking any changes was done with enormous reluctance. This is in contrast with IT Software where updates and changes are done all the time. We find that constant changes cause communication challenges with customers and opens up problems with ensuring that the product remains 100% active. Switched from [Mitel CX](https://www.capterra.com/p/10158965/Mitel-CX/) MS Teams Compatibility vs. poor interconnectivity Alternatives considered [Liberty Converse](https://www.capterra.com/p/197657/Liberty-Converse/) Reasons for choosing CC4Teams Much better connectivity smoother and quicker installation programme, lower installation costs. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 21, 2025 Thank you for sharing your experience, we really appreciate the honest and detailed feedback. We’re glad to hear that the native Teams integration, smooth connectivity, and easy installation have made a real difference for you. That seamless experience is exactly what we aim to deliver. Thank you as well for highlighting the challenges around frequent updates from a Voice perspective. We understand how sensitive voice environments can be, especially in the UK, and your input helps us improve how we plan and communicate releases to ensure stability stays a top priority. BM Banele M. Sales Generator Retail ### "Best Service " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 28, 2024 Service was the best experience i've ever had Pros CC4Teams is allowing me to focus on what truly matters and delivering exceptional customer experiences. Cons The quality, Learning and growth opportunities. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 21, 2025 Thank you for your kind words, we truly appreciate your feedback. Thank you as well for sharing your thoughts on learning and growth opportunities. We’ve recently introduced a new Knowledge Portal to make learning easier and more accessible, and we hope this is to your liking. And finally, your comment about our service truly means a lot, hearing that it was the best experience you’ve ever had is greatly appreciated by our team. BV B.S.J. V. CEO Wine and Spirits ### "Full Contact Centre within Teams " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 21, 2024 Pros The way that it is integrated within Teams and the minimal training needed to work with it. Cons Nothing really, we can't wait to see the new functionality Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor November 21, 2025 Thank you for your wonderful feedback, we really appreciate it. We’re glad to hear that the seamless Teams integration and minimal training make CC4Teams easy and intuitive for your team. Earlier this year we released WhatsApp and WebChat, and through the year a range of new AI capabilities. We hope you’ll love all the new functionality as much as we enjoyed building it. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.