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Tourmie

Reviews of Tourmie

5.0 (9)
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Showing 9 of 9 reviews

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Lena F. avatar
Lena F.
Founder - Manager
Hospitality, Self-employed
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
January 8, 2025

"Great Experience, very helpful system!"

Overall: I believe their are doing their best to improve and upgrade their product constantly. I like using their platform because it is helpful and easy.

Pros: Userfriendly platform, easy to comprehent and use, very helpful in my everyday work. But most of all, wonderful, helpful, friendly support

Cons: It would be more useful if they could connect directly with more OTAs and share the information that are important for the tax office. Not having this connection with other channels is not an issue to be solved entirely by Tourmie but it would be useful to have it.

karl K.
Managing Director and company owner
Hospitality, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
January 22, 2025

"Best guest guide i've used so far."

Overall: The customer service I have received from Kiriaki has been exceptional, she has spent time helping me set up my Tourmie platform and our guide books plus guided me through the whole system. Kiriaki has a vast knowledge of Tourmie and has been able to answer and assist me with everything I have needed to get set up. Our short term rental business was using Touch stay prior to switching over to Tourmie and I am finding Tourmie so much better. Whilst Touch stay does offer more flexibility with personalising the brand look of you company I have found that Tourmie offers far more features, such as automatically personalised guide books for each guest, a guest portal where guests can see any special requests they have ordered, a detailed breakdown of customer information and booking details and more. I would highly recommend Tourmie, the system is user friendly, full of useful features and the customer service is incredible.

Pros: A great user friendly platform if you're in the Short Term Rental business looking to send guest guides and booking information. The customer service is amazing and Kiriaki is bursting with knowledge.

Cons: The brand customisation is a bit limited, it would be good if the pages looked more like our website pages to keep our brand consistent

Switched From: Touch Stay
Reasons for Switching to Tourmie: Touch stay offers less Features and is more expensive
Stavros K.
Property Manager
Hospitality, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
December 19, 2024

"A Partner for Guest Satisfaction"

Overall: A good balance of user-friendly features, efficient tools for managing guest services, and seamless communication options, making it a reliable platform for enhancing guest satisfaction.

Pros: Automation of collecting guest data and providing check-in information.

Cons: The process for payment of concierge services.

Vassilis O.
Founder
Hospitality, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
December 13, 2024

"NOMAS Property Management "

Pros: Opportunity to automate tasks and operational activities.

Cons: lagging errors sometimes, but it has been corrected.

Alternatives Considered: Duve
Reasons for Choosing Tourmie: better user experience, easiness, API with HotelAvailabilities
Giannis M.
Administrative Assistant
Leisure, Travel & Tourism, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
December 13, 2024

"Take the Next Step with Tourmie"

Overall: Tourmie has transformed how we manage guest services. With features like online check-ins, automated invoicing , and upselling tools, it has significantly increased our efficiency and revenue (saving us 60 hours a month!). The platform allows us to scale operations while keeping the personal touch. Compared to other solutions, Tourmie offers exceptional value by combining powerful features and cost-effectiveness.

Pros: Online Check-In Upselling and Cross-Selling Tools Digital Concierge Automated Invoicing System Multichannel Guest Communication User-Friendly Interface and Support

Cons: Nothing negative to mention about Tourmie so far.

Panos B.
Short Term Rentals Manager
Real Estate, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
December 13, 2024

"Great tool for my business "

Overall: Its very helpful and it has given great value to our business and clients.

Pros: The user experience is great. The online check in process is helping a lot our business

Cons: not lots of options on sms campaigns. It would be great if we can do custom sms/email campaigns

Eleftheria T.
Property Management
Real Estate, Self-employed
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
January 8, 2025

"Must have service"

Overall: Very nice people and helpful!! The service they provide is a must have for every host

Pros: Everything! Meaning their services from the contact with them to create the cooperation up to the link the guest gets to see! This service is something that makes every guest feel unique!!

Cons: nothing i can think right now, for sure there is space for improvements

Domeniki I.
Owner
Hospitality, Self-employed
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
December 19, 2024

"Excellent experience "

Overall: I am satisfied both from the services and the customer service

Pros: The way it is describing the house and its amenities

Cons: I would like to have an application, it would be very helpful

Prodromos K.
Vacation rental administrator
Real Estate, Self-employed
Used the software for: I used a free trial
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
December 13, 2024

"Great product, would recommend"

Overall: Great, im very happy with our partnership

Pros: Customization options and tracking data it provides

Cons: Nothing so far! Everything has been great