--- title: "Redo Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Redo Software - reviews, pricing plans, popular comparisons to other Returns Management (RMS) products and more." source_url: "https://www.capterra.com/p/10025229/Redo/" page_type: "product" language: "en" --- # Redo Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Redo ## What is Redo? Redo was created to enhance the post-purchase operations of ecommerce businesses. We provide everything you should be doing (returns, exchanges, order protection, order tracking, customer support), and connect all of them into a single platform. Our returns solution is free for merchants while still allowing merchants to provide a premiere post-purchase experience for their customers. We build out product hand-in-hand with our merchants to make sure our product remains built for merchants, by merchants, and addresses the main pain points they're working hard to resolve every day. ## What is Redo used for? [Returns Management (RMS)](https://www.capterra.com/returns-management-software/) Top alternative Featured Overall rating Based on 24 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Contact vendor for pricing Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Redo?[Manage this product listing](https://www.g2.com/products/redo-returns-exchanges/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Redo 5.0 (24) VS. [4.9 (473)](https://www.capterra.com/p/178663/AfterShip/reviews/) Starting Price Contact vendor Starting Price $11 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (24) Ease Of Use 4.7 (41) Value For Money 4.9 (24) Value For Money 4.7 (41) Customer Service 5.0 (24) Customer Service 4.9 (41) ## Redo alternatives [5.0 (13)](https://www.capterra.com/p/218259/WISMOlabs/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [0.0](https://www.capterra.com/p/10019000/ReturnZap/#reviews) Starting price $69.95 Per User, Per Month Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars Highest Rated [At Last](https://www.capterra.com/p/10040973/At-Last/) [5.0 (41)](https://www.capterra.com/p/10040973/At-Last/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10040973/At-Last/) [ReturnGO](https://www.capterra.com/p/230559/ReturnGO/) [5.0 (29)](https://www.capterra.com/p/230559/ReturnGO/reviews/) Starting price $147.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/230559/ReturnGO/) [View all alternatives](https://www.capterra.com/p/10025229/Redo/alternatives/) ## FAQs about Redo Overview ### Which roles and teams benefit most from Redo? Redo is most used by operations leaders, customer service teams, sales managers, and business owners who need tighter control over daily workflows. Ecommerce and marketing managers use it to streamline order-related coordination, while executives rely on it for visibility into performance, customer experience, and cross-functional operational efficiency. Answer based on 24 reviews Overview ### What company size and industries is Redo built for? Redo is for Shopify ecommerce small businesses, with 96% of reviewers from that segment, and it is used most in Apparel & Fashion at 38%. It also serves Retail at 17% and Health, Wellness and Fitness at 8%, with returns management as the primary use case for all reviewers. Answer based on 24 reviews Features and Usability ### What are the key features of Redo? Redo offers order tracking, shipping management, refund management, and exchange management for return and replacement workflows. It also includes asset tracking, warranty tracking, label printing, alerts/notifications, reporting/analytics, and customer portal and self-service portal features for customer-facing return handling. Integrations ### Which third-party tools and platforms does Redo integrate with? Redo integrates with 10 third-party tools and platforms, including ecommerce and commerce operations apps such as Shopify, BigCommerce, Salesforce Commerce Cloud, Klaviyo, Gorgias, NetSuite, ShipHero, and Recharge. It also connects with Flexport, Rise.ai, Status, Tapcart, and Vajro. Answer based on 2 reviews Getting Started and Support ### What training and onboarding options does Redo offer? Redo provides in-person training and webinars to help teams get started. In-person training supports guided setup and direct instruction, while webinars offer live online sessions that can cover product features, workflows, and basic usage in a group format. Answer based on 2 reviews Getting Started and Support ### What customer support options does Redo offer? Redo provides email/help desk and phone support. Users describe the support team as responsive, helpful, and quick to answer questions, with some noting knowledgeable staff and clear guidance during setup. A few also mention a learning curve at first, but say support helped them get up to speed quickly. Answer based on 8 reviews ## Features AI summary Based on 180 Returns Management (RMS) reviews Capterra data shows that buyers of Returns Management (RMS) rank the following features as their top priorities: - **Self Service Portal** (**31%** of reviewers rated this feature as critical) - **Exchange Management** (**52%**) - **Customer Portal** (**51%**) Redo supports all three of the features reviewers value most: **Self Service Portal**, **Exchange Management**, and **Customer Portal**. Together, these capabilities help businesses give customers more control over returns and exchanges, improve communication throughout the process, and manage return requests more efficiently, allowing teams to reduce friction and maintain a better post-purchase experience. Self Service Portal 4.9 (11) 100.00% of 11 reviewers that rated this feature as important or highly important Online portal through which end users can access the system, manage tasks, or obtain information Exchange Management 5.0 (20) 100.00% of 20 reviewers that rated this feature as important or highly important Enable the process of exchanging one item for another Customer Portal 4.4 (9) 100.00% of 9 reviewers that rated this feature as important or highly important A website or login for customers to access information Refund Management 4.8 (20) 100.00% of 20 reviewers that rated this feature as important or highly important Oversee the process of issuing refunds Order Tracking 4.8 (16) 87.50% of 16 reviewers that rated this feature as important or highly important Track orders throughout the fulfillment process Alerts/Notifications 4.6 (11) 81.82% of 11 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Redo 10 features ### All Features - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Customer Portal: A website or login for customers to access information - Exchange Management: Enable the process of exchanging one item for another - Label Printing: Process of printing custom labels through various methods. - Order Tracking: Track orders throughout the fulfillment process - Refund Management: Oversee the process of issuing refunds - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Shipping Management: Manage and track orders being shipped to customers --- Features 4.9 (24) 4.9 Based on 24 reviews ## Pricing Value for money 4.9 (24) Value for money 4.9 (24) 4.9 Based on 24 reviews ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ NetSuite](https://www.capterra.com/p/135757/NetSuite/)[ Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)[ BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/)[ Gorgias](https://www.capterra.com/p/155357/Gorgias/)[ Salesforce Commerce Cloud](https://www.capterra.com/p/180822/Salesforce-Commerce-Cloud/)[ ShipHero](https://www.capterra.com/p/166930/ShipHero/)[ Recharge](https://www.capterra.com/p/206617/ReCharge-Payments/) ## Support, customer service and training options Customer Service 5.0 (24) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (24) 5.0 Based on 24 reviews ## User reviews Overall rating 5.0 Based on 24 reviews Filter by rating 5(23) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent NA Nikki A. Head of Customer Experience Apparel & Fashion ### "Redo and &Collar" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 August 12, 2026 We started off with Redo returns/exchanges in Oct 2023 and have not looked back! &Collar has now added almost every product Redo offers. Redo provides countless options for the merchant to customize how returns/exchanges should be handled and includes robust analytics regarding which products are being returned and why. We joined Redo's support platform in the summer of 2024 and continue to be impressed as they improve. I was hesitant to make the jump from Gorgias but am so glad we did. The customer portal is also easily customizable and is so simple for customers to use to track packages, start a return/exchange/claim, edit an order, start a chat, view past orders, etc. AI chat is incredible and has saved our support team thousands of tickets. It is easy to review and update the AI knowledge to make sure customers are getting the right answers. Best of all, the Redo team provides amazing support for all of their products. They are quick to answer questions, fix bugs, find solutions to problems, and don't get super annoyed with me even though I slack someone on the team almost daily. 10/10 would recommend working with Redo. 5 gold stars. Two thumbs way, way up. Pros The Redo team is always looking to improve and develop anything and everything that merchants could hope for. They are great at making ideas into a reality, so let them know your wish list and if it is something that will help other merchants, they will probably create it! Cons Updates to the products haven't always been communicated so there are occasional surprises or things that don't work as they used to. The communication has improved; they were just shipping so much so quickly initially that really there was too much to be effectively communicated. Switched from [Gorgias](https://www.capterra.com/p/155357/Gorgias/) [Okendo](https://www.capterra.com/p/176189/Okendo/) [Loop](https://www.capterra.com/p/10014948/Loop/) [Attentive](https://www.capterra.com/p/179576/Attentive/) Initially we switched for cost savings and stayed with Redo due to continually improving functionality. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JV Jimmy V. Founder Accounting ### "Redo Experience " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 1/10 August 5, 2026 Pros Great experience working with \[sensitive content hidden\]. He was very helpful on educating me about the products and helping me with the changes I needed to make to my account. Cons Very hard to cancel a subscription. You cannot cancel on your own you need to have a representative do it for you. Big hassle. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SW Stephanie W. Manager Automotive ### "We’ve had a great experience using Redo" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 17, 2026 Pros We’ve had a great experience using Redo for both returns and package protection claims at KTM Twins. The platform has helped streamline our return process for customers while reducing the amount of manual back-and-forth our support team has to handle. Setup and integration with Shopify were smooth, and the customer-facing experience is simple and easy to understand. A special shoutout to \[sensitive content hidden\] from the Redo support team - he has been incredibly responsive, knowledgeable, and proactive whenever we’ve had questions or needed assistance. It’s refreshing to work with a partner that genuinely listens to feedback and works with us to improve the experience. Highly recommend Redo to other Shopify merchants looking for a modern returns and claims solution. Cons Even though they are a newer company with a large team, I’ve really appreciated being able to speak with a few of the same people on their support staff. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MO Madison O. Owner Cosmetics ### "Redo is great" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 1, 2026 10/10 - can't recommend it enough. I will recommend Redo to other businesses that I know. I trust Redo with all aspects of my business and as they continue to grow I will continue to trust in their products. Pros Great products that have not only simplified my business but also helped me to make more money and reach more customers. Their support team is really helpful as well. Cons They are a newer company taking on a lot (and doing it extremely well). The settings can be difficult to navigate without some guidance/understanding (just lots of options). Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AM Alacia M. Director of Communications and Operations Retail ### "Lime Ricki loves Redo" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 29, 2026 We love them! We've been with them since they started and are really happy with them! They are always checking in and making sure we are good and let us know about what's new and how they thing it will benefit us! Pros If we need it, they will build it haha! They are really great at helping us find solutions and listening to us if there are things we hope to see in the future. Mason helped me with something today and it just took a few minutes and we were able to get it taken care of and get back to business. Cons Sometimes things have too many steps (in my personal opinion). For example, submitting a return in the backend and actually processing a return has too many click. I also want to see an option where I can submit things from multiple orders on a single return. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Katherine L. Owner and Founder Apparel & Fashion ### "Every business owner needs Redo!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 25, 2026 Redo has been an incredible addition to my small business. As the owner of a growing online women's boutique, there are so many moving parts to manage, especially in the first year. Having Redo handle returns and exchanges has saved me time, reduced stress, and created a much smoother experience for my customers. If you're a business owner looking to simplify post-purchase operations, I highly recommend Redo. It's been a huge help for us! Pros Before Redo, I feel like there was a lot of grey areas when it came to my returns and exchanges. Now with Redo in place, my logistics are smooth and streamlined. Cons I have literally no cons when it comes to Redo! It has been so smooth and helpful for my small business. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LC Laken C. Marketing Director Apparel & Fashion ### "Would recommend! Great customer service!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 17, 2026 Pros I like how the team will jump on a call and help work through issues so that I'm not just left in the dark. I LOVE good customer service! Cons The fact that when I have an issue, I do need customer support. The system feels new and that there are still kinks to work out. Switched from [Klaviyo](https://www.capterra.com/p/156699/Klaviyo/) This is a better product with more options Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LS LaDawna S. Returns Lead Health, Wellness and Fitness ### "Return Process ease of use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 8, 2026 The support team members are rock stars. They respond quickly and the site offers AI support for general questions. Pros We use Redo to allow our customers to process Returns and we appreciate the ease of use. The Redo support team is prompt and helpful when we have questions about an order or the site in general. Cons We would prefer seeing the Date of Delivery instead of the Date the Return Order was Created in the Manage Returns menu. Switched from [AfterShip](https://www.capterra.com/p/178663/AfterShip/) Unsure why my company switched software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. WT Wyatt T. Director of sales Consumer Goods ### "Makes managing tickets easy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 23, 2025 I love it its very helpful and does its job very well Pros I get notified any time there is a ticket everything I need is in one place and it makes managing tickets between team members easy Cons The set up took a little while and getting the right settings took a minute Switched from [Gorgias](https://www.capterra.com/p/155357/Gorgias/) We liked the features on redo more and getting the notifications Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CB Candace B. Operations Manager Apparel & Fashion ### "Redo for the win!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 15, 2025 Great experience - customer service is top tier and listen to our feedback and constantly updating new products that are helpful for many different areas of an e-commerce store. Pros It makes returns and exchanges easy for our customers. We know use it for customer emails and it integrates with many apps that we use! Cons Platform is still working out some kinks, but the Redo team is quick to respond and listen to feedback about what updates would be helpful to us merchants. Switched from [Gorgias](https://www.capterra.com/p/155357/Gorgias/) The platform is very similar between Gorgias and Redo. It makes it easy for my team to not have to switch back and forth between the two platforms. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. JE Joseph E. Ecommerce And IT Manager Health, Wellness and Fitness ### "Great Value Add for free" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 14, 2025 Our experience has been pretty good. We onboarded with them about 2 years ago. The support tool hasn't changed a whole lot but they keep coming out with new products and features. Everything they put out is pretty good and a fair price. Before our support manager didn't have many check in calls with us but it has gotten a lot better with monthly syncs. Pros I love the platform they have. I like that they give us a platform to manage the returns easily and a nice platform for the customers to submit a return. Cons I think the biggest downside is the setup. It is a little confusing figuring out how to set everything up. Our customer success manager had to help us a lot, but since it's a little confusing I have to reach out to support every time I need to update something. However, the good news is that you should just have to set it up one time. The other thing that I don't like a lot is that it's another cost for the consumer, since the returns is an add on that the customer pays for, that can sometimes hurt conversion. That being said they have a lot of things you can do to help mitigate that with A/B testing, and different placement options. Alternatives considered [Loop](https://www.capterra.com/p/10009156/Loop/) Reasons for choosing Redo Redo was free, and it did all of the same things. It was a no brainer. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. MS Molly S. Customer Service and Sales Specialist Apparel & Fashion ### "I love Redo!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 12, 2025 My overall experience with Redo has been very positive! Pros It makes everything so much more efficient and easy! Cons Sometimes it lags/glitches a little bit. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. GW Gina W. Director of Customer Experience Consumer Goods ### "Raving fan!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 11, 2025 An absolute necessity for an e-commerce company. It takes the burden off internal teams and allows customers the visibility throughout the whole process. The cost benefit is unmatched. The team at Redo is so talented and continue to innovate and really listen to their customers as they continue to iterate and improve. Pros The ability for customers to self serve and seamlessly walk through the returns, exchange, or warranty process has taken the burden off my team and makes for a much smoother overall customer experience. Cons There are occasional bugs that they have to push thru on the back end, but that will happen with any tech platform and they are quick to respond. Switched from [AfterShip](https://www.capterra.com/p/178663/AfterShip/) Too manual and not a good customer experience Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. MS Michelle S. Customer Service and Office Manager Retail ### "Redo- The Customer Service Life Saver" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 11, 2025 Pros Redo is an exceptional program that has saved me SOOOO much time and allowed me to focus on taking care of the customers in a efficient and user-friendly way. Redo has really streamlined our customer experience and saved me hundreds of hours a year that I was spending emailing back and forth with customers to process their exchanges and finding items they wanted as replacements and so forth and hunting down packages for exchanges to process to send out the new items. As our business was growing it was starting to become unmanageable by myself, but we didn't have the resources to bring on anyone else to help me. I can't emphasize how wonderful this program is for both myself and our customers. My work/life balance has increased, and our positive customer experience has increased exponentially. On top of how wonderful the program is, their staff is top notch. From our account manager, \[sensitive content hidden\], to the support staff, \[sensitive content hidden\], they are exceptional and have been a pleasure to work with. Unlike so many software programs, \[sensitive content hidden\] respond immediately and always have a solution or work around right away. I have yet to have a situation that wasn't resolved within hours and handled efficiently from start to finish. The whole Redo is a pleasure to work with and they helped me every day for however long it took till I understood the program and how to resolve any user error (me) situations. They also happily put up with my dumb jokes and witty personality. I have recommended Redo to several small businesses belonging to friends, and they also have nothing but positive things to say about their experiences. Cons I do not have any complaints at all. There are little things that can be expanded on but those things are already in development, and currently do not impact my experience nor the customer experience. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. TL Taylor L. Shop Manager Apparel & Fashion ### "Great Experience!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 11, 2025 10/10! Have loved the experience and our customers have too! Pros How we are able to set up automations to both process and deny returns Cons Sometimes there are updates that can cause some learning curves, but nothing too crazy Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. CO Celeste O. Customer Support Manager Sporting Goods ### "Great resource for communication needs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 11, 2025 Pros Gives great options for our customers and provides us help to make work easier. Cons Wish it could link to all of our marketplaces. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. DF Daniel F. customer service manager Design ### "Customer service manager" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 11, 2025 Pros What we love most about Redo Returns & Exchanges is the amazing customer service. The team is always willing to help, open to feedback, and truly committed to improving our experience. The platform itself is super smooth and incredibly user-friendly—something that’s really important to us. It was also super easy to implement and integrate into our current system. The Redo team handled everything to make the process as seamless as possible. We’ve been with Redo since the very beginning of the program, and we use it on a daily basis. It’s become an essential part of our workflow, and we couldn’t be happier with how it’s supported our needs! Cons Honestly, there’s nothing we dislike about Redo—which sounds funny to say, but it’s true! Anytime something comes up or we have a question, their customer service is incredibly helpful and quick to respond. They’re always ready to jump in and make sure everything runs smoothly, so we’ve never had a negative experience to speak of. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. HD Hannah D. Assistant manager Apparel & Fashion ### "Willow Boutique Redo Review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 11, 2025 TOP NOTCH, i cant recommend any other platform. we even switched our shipping management to redo because we love it so much. we are almost completely operating with their platform. Pros FREE! Customer has option to cover their package and return label for a very very small fee. We get some of that fee in the case the package does not make it to the customer. TOP NOTCH customer support, i mean i wish every company had their support. will answer within 20 minutes and if they cant find a solution then and there they will build it within their platform to ensure you are satisfied with their product. Cons I have nothing to put here. From the outside it seems like a start up tech company but their team is set up for success and so incredibly helpful. Switched from [Loop](https://www.capterra.com/p/10009156/Loop/) Free and they came to us with cookies, how do you turn that down? Customer support Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. RP Robert P. COO Retail ### "Reliable and Easy to Work With" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 11, 2025 We've been using Redo for years at Pchee Bum, our women’s activewear brand, and it’s been a key part of our operations. It streamlines returns, claims, post-purchase support, etc. Redo makes the process smooth for both our team and our customers. What really stands out is how collaborative the Redo team is—they truly listen to our feedback and work closely with us to improve the experience. It feels like a true partnership, and we highly recommend them to other e-commerce businesses looking for a reliable, customer-friendly solution. Pros What we love most about Redo is how easy they are to work with and how affordable their pricing is. Cons There was a bit of a learning curve when we first started, but their support team helped us get up to speed quickly. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. NC Nathan C. Co-Founder Apparel & Fashion ### "Amazing Shopify power app" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 11, 2025 Pros The customer support software and returns process is great Cons Their UI/UX and speed of the dashboard could be better Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. HC Hazal C. General Manager Retail ### "Big Fan of Redo!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 11, 2025 They're a young and nimble team who keep up with tech changes, evolve their offering to meet new requests... theyre doing everything right. Pros The user system, the price, the customer service Cons Nothing so far - it's been pretty seamless Alternatives considered [Gorgias](https://www.capterra.com/p/155357/Gorgias/) Reasons for choosing Redo Price! Huge difference for the same thing Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. BM Benjamin M. Web Developer Sporting Goods ### "Love the easy integration and customer service." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 11, 2025 Love the experience so far, much better than Navidium. Pros Excellent Customer Service Easy Integration All in one (refunds/exchanges/package protection) Cons It can cost a bit more than our previous software, but offers more in the product suite. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. BT Bryce T. CFO Apparel & Fashion ### "Excellent!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 11, 2025 Pros Redo is extremely easy to setup. Their customer support is always friendly and ready to help. Highly recommend them to anyone looking to simplify their Shopify store. Thank you Redo! Cons Redo is very open to customer feedback and will implement changes if things aren’t working well. No cons. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. SB Sam B. E-Commerce Manager Sports ### "Your E-Commerce Best Friend!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 24, 2025 As noted in the pros, they are fantastic in all areas. Just about everything that they offer, we are "subscribed" to it. Pros We use Redo for just about everything that they have to offer. Their "main" product, the return insurance, has been a great benefit for our sales. We also are in process of switching over to their far-better-than-Zendesk-at-a-substanially-better-price service platform. In addition, we utilize them for their "Conceierge" which is their AI Sales Bot on our websites. They are fantastic from their people to their services. Cons Redo is so fantastic that I cannot think of a single con for them. They are incredbily helpful. Switched from [Loop](https://www.capterra.com/p/266558/Loop/) Extremely competitive pricing + better product Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 27, 2025 We appreciate you and love working with you, Sam! Thanks for the awesome review! ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.