# Ticketing As A Service Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Ticketing As A Service Software - reviews, pricing plans, popular comparisons to other Help Desk products and more. Source: https://www.capterra.com/p/10025254/Ticketing-As-A-Service --- # Ticketing As A Service Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Ticketing As A Service ## What is Ticketing As A Service? Introducing Ticketing As A Service, a modern Certified Microsoft Teams ticketing system. Our ticketing system seamlessly integrates with Microsoft Teams, providing a simple solution for managing support tickets, service requests, and incidents, all while enhancing your customer support. --- A Microsoft ticketing system is the perfect companion for all departments that offer support to both internal and external clients, including IT incident tool and HR ticketing system. ## What is Ticketing As A Service used for? [Help Desk](https://www.capterra.com/help-desk-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $14 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Ticketing As A Service?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.kitameraki.com/&name=Ticketing As A Service) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Ticketing As A Service 0.0 VS. [4.5 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting Price $14 Flat Rate, Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.5 (3,399) Value For Money 0.0 (0) Value For Money 4.4 (2,786) Customer Service 0.0 (0) Customer Service 4.5 (2,970) ## Ticketing As A Service alternatives [4.4 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars Highest Rated [4.7 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (753)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (2,213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## FAQs about Ticketing As A Service Overview ### What company size and specific industries is Ticketing As A Service built for? Ticketing As A Service is designed for Microsoft Teams users across small businesses, mid-market organizations, and enterprise teams in any industry that relies on Microsoft Teams for internal support, service requests, or ticket management. Features and Usability ### What are the key features of Ticketing As A Service? Ticketing As A Service offers ticket management, automated routing, and workflow management for handling support requests. It also includes multi-channel communication, alerts and escalation, real-time notifications, and SLA management, plus access controls and permissions, reporting and analytics, a knowledge base, and third-party integrations. Integrations ### Which third-party tools and platforms does Ticketing As A Service integrate with? Ticketing As A Service connects natively to Microsoft 365 and Microsoft Teams for communication and productivity workflows. These two catalog integrations let teams coordinate events and related tasks within Microsoft’s ecosystem. Getting Started and Support ### What training and onboarding options does Ticketing As A Service offer? Ticketing As A Service provides live online sessions, documentation, and videos. Live online sessions support guided setup and direct instruction, documentation offers written reference material for self-paced review, and videos present visual walkthroughs for learning product functions and setup steps. Getting Started and Support ### What customer support options does Ticketing As A Service offer? Ticketing As A Service provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. With no reviewer feedback about support topics available, the support experience cannot be assessed from user sentiment. The listed channels indicate several ways to reach help and find self-service information. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Escalation System alerts about the need to escalate an issue or request API Application programming interface that allows for integration with other systems/databases Automated Routing Tickets are automatically assigned to specific agents based on predefined rules Collaboration Tools Provides a channel for team members to share AI models, media files, communicate, and work together Ticketing As A Service 21 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities System alerts about the need to escalate an issue or request Application programming interface that allows for integration with other systems/databases Tickets are automatically assigned to specific agents based on predefined rules Provides a channel for team members to share AI models, media files, communicate, and work together Customize data fields to support various needs and use cases Import and export data to and from software applications Pre-made examples and templates for emails Access the system via a mobile application Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Adjust communications based on previous interactions or personal preferences Arrange tasks based on the level of priority or urgency Notifications that are delivered to users as soon as an event occurs View and track pertinent metrics to find patterns and gain insights from data Securely stores data to prevent data loss or breaches Set and monitor service level agreements to ensure timely response and resolution Allow users to access multiple services after entering their login credentials once Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Free Version Premium Plan (Monthly) $14.00 Flat Rate,Per Month Professional Plan (Monthly) $39.00 Flat Rate,Per Month Leader Plan (Monthly) $117.00 Flat Rate,Per Month Premium Plan (Annually) $105.00 Flat Rate,Per Year Professional Plan (Annually) $354.00 Flat Rate,Per Year Leader Plan (Annually) $1,062 Flat Rate,Per Year ## Integrations [ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.