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Pros
Great variety of local restaurants and services. Quality places that I am proud to attach my name to.
From Your Friends is such an easy platform to use and I love the fact that I can give a little benefit back each month to my Past Clients, keeping top of mind while I'm at it.
The experience has always been great. It is easy to use and is a great touch point for my clients.
Cons
As this program has grown, the are now more generic. Lot's more chains that have ads everywhere and our cards are not as special.
No feed back or no way to know / count how many postcards they use or not.
I've forgotten to update a couple of postcards this year and FYF stopped production for me so not only did the product with a out of date card not go out I also wasn't charged.
Showing Most Helpful
Showing 24 of 24 reviews
"Easy to Use and Great Client Feedback!"
Overall: Easy to use - love the client feedback when they get my postcards !
Pros: My clients are always delighted with the variety of restaurants and services! Plus the website is easy to use for customizing my message each month,
Cons: I'm struggling to think of any cons about FYF
"10 Stars, Superior Sphere Marketing Program"
Overall: I've not had a lot of experience with FYF customer service; however, the one time I did have to email a rep from the company, I received a response within one business day, from what I recall. The quality of the cards are always superior; they have great partners with local and nationwide businesses; and to my recollection, they've always sent them out on time and are received in a timely manner. I am not sure how their pricing rivals other companies, but from my experience, I think From Your Friends is worth every penny. The design tool is easy to use, though it can be problematic if they've had an update or if you have particular anti-virus programs. I've had a couple issues but have almost always resolved upon clearing my cache and cookies. They have plenty of pre-drafted templates that I often use and plenty of varying design options. Definitely would recommend for sphere marketing.
Pros: Efficiency and quality, the design feature is also extremely user-friendly.
Cons: I would maybe prefer more design options; maybe different formatting options?
"Excellence"
Overall: I have had a great experience with customer service and my clients/friends are appreciative for the monthly offers!
Pros: Customer service is excellent! I’ve been helped by more than one person to either cancel a month or two, reinstate my subscription, etc. Everyone I’ve spoken with has been patient and kind.
Cons: Trying to remember my password;) Seriously, i’ve not had a bad experience with your company, although I may prefer other restaurants, etc.
"Good concept, but "
Overall: Been using for years…. But, don’t have much feed back from clients say this is great, appreciate or Thanks! Only a few…
Pros: Touches clients monthly to say HI & gives them an item of value… or that’s the concept!
Cons: No feed back or no way to know / count how many postcards they use or not?
"Happy client"
Overall: Great customer service. Very easy to use
Pros: Effective, high quality and no worries or hassles. Always can count on timing
Cons: Not knowing if clients are utilizing are receiving. I do periodical checks to make sure they are receiving coupons.
"Love From Your Friends!"
Pros: I have used them for years. I love that I can pick and choose the postcards I want to send. Clients often keep these postcards with the intent to use them. They expire after 2 months. It keeps me top of mind. I believe they are a another reason why my clients remember me and refer me. Who needs another recipe, when you can go out and have fun at a discount?
Cons: I don't have a con. I love the personal service. They answer their phone. They ensure my personalization is up to date
"Long Term From Your Friends Clients"
Overall: We appreciate the consistency each month.
Pros: We have been using this program since almost the beginning. It is a great way to stay in front of our cliental each month.
Cons: When we first started with the program, some of the deals were a little more of a WOW factor. As this program has grown, the are now more generic. Lot's more chains that have ads everywhere and our cards are not as special.
"From Your Friends is a great partner to my Business"
Overall: Excellent - I've been using From Your Friends for quite a few years and don't plan to stop. I have different databases and choose my mailing accordingly as well.
Pros: I love that it offers something different than just showing area stats etc like most mailers.
Cons: My past clients love using the coupons and usually thank me which is a great way to stay top of mind.
"Great Value for an Exclusive Item"
Overall: This really is an invaluable service that I can provide with very little money. My clients and friends love the surprise coupons in the mail.
Pros: It's a wonderful tool to keep in constant contact with clients, friends, etc.
Cons: There is nothing that I don't like about this product.
"Great monthly mailer to real estate clients!"
Overall: It's been really great and I've stayed with them for several years now. I'm very happy with how fast I can update my database with them.
Pros: I like to keep an active mailer sent to all of my past clients to stay top of mind when it comes to real estate. Also like to have the coupons/deals that are associated with this mailer.
Cons: I sometimes would like to have more variety of what is offered each month, and not have repeat coupons.
"My customers like receiving the postcards"
Overall: Easy to sign up, easy to manage, well received by my sphere of influence.
Pros: The ease of use. Creating an account took just a few minutes. Plus the monthly free offers for my customers, that is unique.
Cons: Sometimes the offers are not close to the area I focus my mailing list on, but I can easily skip those.
"From Your Friends Review"
Overall: Awesome! Keep up the great partnerships!
Pros: From Your Friends is such an easy platform to use and I love the fact that I can give a little benefit back each month to my Past Clients, keeping top of mind while I'm at it!
Cons: I wish they served other Counties outside of Milwaukee as far as coupons go... I have several past clients that aren't close to Milwaukee County.
"Excelent "top of mind" resource!"
Overall: Very good. I've forgotten to update a couple of postcards this year and FYF stopped production for me so not only did the product with a out of date card not go out I also wasn't charged. Thank you FYF!
Pros: The flexibility to only send out the months that I want.
Cons: The graphix on the template postcards is antiquated but still works. Canva is a better option
"Still a great service for my clients 8 years later"
Overall: I have been using From Your Friends since 2016 and have been a satisfied client throughout the years.
Pros: Great variety of local restaurants and services. Quality places that I am proud to attach my name to.
Cons: The two month expiration of the postcards.
"Thanksgiving🤎🦃🤎"
Overall: It is wonderful to partner with you to provide follow ups with my clients!!!
Pros: Products and convenience are the most helpful to keeping in touch with my clients!
Cons: Variety…. A few more options would be nice
"Great Client Touch-point!"
Overall: The experience has always been great. It is easy to use and is a great touch point for my clients.
Pros: I like that it is a touch point for my business without being about business. I have received positive feedback from my clients.
Cons: There are no cons for me. I have always had a grat experience.
"No Brainer. Just do it! "
Overall: The folks at From Your Friends are helpful and easy to work with, even for a technically challenged person like myself.
Pros: I like that these cards go out automatically every month like clockwork and also love the responses I get from my sphere of influence.
Cons: I don't have any cons. It is a fantastic monthly marketing program with great ROI!
"Valuable Marketing tool "
Overall: Great and have used it almost my entire career.
Pros: The touch points and value it provides my clients.
Cons: Wish it had more choices of coupons based on the location of the address. I have addresses in Omaha that don't come to Lincoln often.
"From your friends review "
Overall: No issues - glad I can cancel a specific offer
Pros: Automatic sending- easy to cancel for specific offer
Cons: Sometimes I don’t like a specific offer - glad I can cancel easily
"Automation is awesome!"
Pros: Love the automation for agents! From your Friends is a set it and forget it type of program- It is EVEN BETTER if the agent follows up on all the cards sent by FYF as a touchpoint!
Cons: Would like to see the design portal updated
Vendor Response
"FYF Review"
Pros: The convenience! It is so nice to not have to worry about doing anything but updating my contact list each month
Cons: Limited vendor. Sometimes I wish we had a monthly selection.
"From Your Friends"
Overall: It has been a great experience. I have received business from the cards.
Pros: Easy and convenient. The cards are ready to update and easily updated.
Cons: Having to remember what month or event is coming the following month.
"Client Approved"
Overall: overall some clients have really loved it
Pros: great discounts for clients can enjoy on a monthly basis
Cons: some of the places aren't great or are too far away for some clients
"Check out From Your Friends "
Overall: It has overall been a positive experience as the site is easy navigate.
Pros: The cards are professionally done and clients have commented that they enjoy receiving them.
Cons: Some of the card offers don't apply to the areas I market in.