--- title: "HelloSend Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about HelloSend Software - reviews, pricing plans, popular comparisons to other SMS Marketing products and more." source_url: "https://www.capterra.com/p/10025315/HelloSend/" page_type: "product" language: "en" --- # HelloSend Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 5, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) HelloSend ## What is HelloSend? HelloSend is an omnichannel business messaging platform that helps companies communicate with customers through SMS, WhatsApp, and voice—directly from their CRM. It is designed to simplify customer communication by bringing all conversations into a single unified inbox, allowing teams to send, receive, and manage messages without switching between tools. HelloSend enables businesses to automate messaging workflows, send personalized campaigns, and track performance with real-time analytics. It supports use cases like marketing campaigns, customer support, appointment reminders, and sales follow-ups. By integrating with popular CRM platforms, HelloSend helps teams improve response times, increase engagement, and streamline communication processes. Overall, it is built for businesses that want to scale customer interactions, automate outreach, and deliver faster, more personalized communication across multiple channels. ## What is HelloSend used for? [SMS Marketing](https://www.capterra.com/sms-marketing-software/)[Cloud Communication Platform](https://www.capterra.com/cloud-communication-platform-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $25 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for HelloSend?[Manage this product listing](https://www.g2.com/products/hellosend/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### HelloSend 1.0 (1) VS. [4.4 (512)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting Price $25 Per User, Per Month Starting Price $0.0079 Usage Based Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.1 (652) Value For Money 1.0 (1) Value For Money 4.2 (619) Customer Service 4.0 (1) Customer Service 4.0 (591) ## HelloSend alternatives [4.4 (97)](https://www.capterra.com/p/187336/Sinch-Engage/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.6 (539)](https://www.capterra.com/p/156699/Klaviyo/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [Project Broadcast](https://www.capterra.com/p/10015149/Project-Broadcast/) [4.9 (652)](https://www.capterra.com/p/10015149/Project-Broadcast/reviews/) Starting price $21.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10015149/Project-Broadcast/) [Clearstream](https://www.capterra.com/p/158103/Clearstream/) [4.8 (696)](https://www.capterra.com/p/158103/Clearstream/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/158103/Clearstream/) ## FAQs about HelloSend Overview ### What company size and specific industries is HelloSend built for? HelloSend is designed for small, mid-sized, and enterprise teams in sales, marketing, and customer support that need quick customer communication through SMS, WhatsApp, and voice messages from their CRM. It fits organizations in any industry that depends on frequent customer outreach and follow-up. Features and Usability ### What are the key features of HelloSend? HelloSend offers 2-Way Messaging and SMS Messaging for text communication, along with Mass Texting, Scheduled Messaging, and Campaign Scheduling for outbound campaigns. It also includes Automated Responses, Chatbot, Alerts/Notifications, Voice Mail, Unified Communications, and API access for connecting messaging workflows. Pricing ### How much does it cost and what fees or limitations are included? HelloSend starts at $25 per user per month on the Monthly plan, with a free trial available. The Yearly plan is listed without a public price. Included features cover CRM automations, centralized inbox, SMS/MMS/WhatsApp integration, 300 automations, and 300 outbound calls. Integrations ### Which third-party tools and platforms does HelloSend integrate with? HelloSend integrates with 4 third-party tools: HubSpot CRM and Pipedrive for CRM, plus Twilio and Zoho CRM for messaging and customer management. These catalog integrations cover core sales and communication workflows without requiring additional platforms. Getting Started and Support ### What training and onboarding options does HelloSend offer? HelloSend provides live online sessions, documentation, and videos to help teams get started. Live online sessions support guided setup and direct instruction, documentation offers written reference material, and videos provide visual walkthroughs for learning features and reviewing steps as needed. Getting Started and Support ### What customer support options does HelloSend offer? HelloSend provides Email/Help Desk, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback about support quality is available, so user experience details such as response speed, helpfulness, or common frustrations cannot be described from the catalog data alone. ## Features AI summary Based on 3,882 SMS Marketing reviews Capterra data shows that buyers of SMS Marketing software rank the following features as their top priorities: - **SMS Messaging** (**59%** of reviewers rated this feature as critical) - **Campaign Scheduling** (**55%**) - **Mass Texting** (**55%**) HelloSend supports all three of the features reviewers value most: **SMS Messaging**, **Campaign Scheduling**, and **Mass Texting**. Together, these capabilities help businesses send timely messages at scale, plan outreach in advance, and reach larger audiences more efficiently, allowing teams to manage SMS campaigns with better consistency and control. 2-Way Messaging 2.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Send and receive text messages to communicate with clients or prospects in real-time Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Automated Responses Automatic reply functionality for incoming messages Campaign Management Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Campaign Scheduling Set campaign schedules by selecting start, pause, and end dates HelloSend 15 features ### All Features - 2-Way Messaging: Send and receive text messages to communicate with clients or prospects in real-time - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automated Responses: Automatic reply functionality for incoming messages - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Scheduling: Set campaign schedules by selecting start, pause, and end dates - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Mass Texting: Send messages to multiple subscribers at the same time - MMS: Sending/receiving messages with multimedia content like images, audio, or video over a cellular network - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Scheduled Messaging: Send individual or bulk text messages at predetermined times - SMS Messaging: Send messages via SMS - Templates: Sample files or documents that could be customized as needed or used as is - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - Voice Mail: Computer-based system that allows users to send and receive voice messages --- Get Advice We can help you find the software with the features you need. Features 1.0 (1) 1.0 Based on 1 reviews ## Pricing Value for money 1.0 (1) Free Trial [View pricing plan details](https://www.capterra.com/p/10025315/HelloSend/pricing/) Monthly $25.00 Per User,Per Month It includes: - Centralized Inbox - Unlimited Templates - CRM Automations - 300 Automations - Unlimited Inbound Calls - 300 Outbound Calls - Role-Based Management - Powerful Campaign Messaging - Opt-in / Opt-out Yearly $60 It includes: - Centralized Inbox - Unlimited Templates - 300 Automations - CRM Automations - Unlimited Inbound Calls - Powerful Campaign Messaging - Opt-in / Opt-out - 300 Outbound Calls Value for money 1.0 (1) 1.0 Based on 1 reviews ## Integrations [ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (1) 4.0 Based on 1 reviews ## User reviews Overall rating 1.0 Based on 1 reviews Filter by rating 5(0) 4(0) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent Kirsty G. Director Retail ### "Good Idea, not great functionality " 1.0 Overall Rating 1.0 1.0 Ease of Use 5.0 5.0 Features 1.0 1.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 March 4, 2026 Personally I don't think it's worth the money or up to standards. I like the idea of it but it is impacting my business and managing messages between multiple users is impossible which is what they've built it for and charge you for Pros Support on set up Like the ability to link with teams so multiple users can pick up messages (not always the case though) Cons Can't receive messages in group chats Other users can't always see messages initiated or replied to by other users Impact to my Business Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.