# HelloSend Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about HelloSend Software - reviews, pricing plans, popular comparisons to other SMS Marketing products and more. Source: https://www.capterra.com/p/10025315/HelloSend --- # HelloSend Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on July 5, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) HelloSend ## What is HelloSend? HelloSend is an omnichannel business messaging platform that helps companies communicate with customers through SMS, WhatsApp, and voice—directly from their CRM. It is designed to simplify customer communication by bringing all conversations into a single unified inbox, allowing teams to send, receive, and manage messages without switching between tools. HelloSend enables businesses to automate messaging workflows, send personalized campaigns, and track performance with real-time analytics. It supports use cases like marketing campaigns, customer support, appointment reminders, and sales follow-ups. By integrating with popular CRM platforms, HelloSend helps teams improve response times, increase engagement, and streamline communication processes. Overall, it is built for businesses that want to scale customer interactions, automate outreach, and deliver faster, more personalized communication across multiple channels. ## What is HelloSend used for? [SMS Marketing](https://www.capterra.com/sms-marketing-software/)[Cloud Communication Platform](https://www.capterra.com/cloud-communication-platform-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $25 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for HelloSend?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.oapps.xyz/&name=HelloSend) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### HelloSend 1.0 (1) VS. [4.2 (997)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting Price $25 Per User, Per Month Starting Price $69 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.0 (965) Value For Money 1.0 (1) Value For Money 4.2 (788) Customer Service 4.0 (1) Customer Service 4.0 (760) ## HelloSend alternatives [4.5 (273)](https://www.capterra.com/p/145848/Ez-Texting/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.4 (505)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars Highest Rated [4.8 (268)](https://www.capterra.com/p/155430/SlickText-com/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.7 (836)](https://www.capterra.com/p/153508/Omnisend/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars ## FAQs about HelloSend Overview ### What company size and specific industries is HelloSend built for? HelloSend is designed for small to mid-sized businesses and larger teams in sales, marketing, and customer support that need direct customer communication from a CRM. It fits companies that rely on SMS, WhatsApp, and voice messaging to manage outreach, follow-ups, and support across customer-facing operations. Features and Usability ### What are the key features of HelloSend? HelloSend includes SMS Messaging, Mass Texting, and 2-Way Messaging for sending and receiving messages at scale. It also offers Scheduled Messaging, Campaign Scheduling, Automated Responses, and Alerts/Notifications for timed outreach and message handling, plus an API for connecting messaging workflows with other systems. Talk to an expert ### More questions? Ask our experts Pricing ### How much does it cost and what fees or limitations are included? HelloSend starts at $75 per user/month on the Monthly plan, with a free trial available. The Yearly plan is also available, but price is not listed. Monthly includes 300 automations and 300 outbound calls, while the Yearly plan adds unlimited templates and unlimited inbound calls. Integrations ### Which third-party tools and platforms does HelloSend integrate with? HelloSend connects natively to HubSpot CRM, Pipedrive, Zoho CRM, and Twilio. These integrations cover CRM and messaging workflows, giving teams options for managing contacts, sales pipelines, and communication tasks through a small set of connected third-party tools. Getting Started and Support ### What training and onboarding options does HelloSend offer? HelloSend provides live online sessions, documentation, and videos to help teams get started. Live online sessions support guided setup and direct instruction, documentation offers written reference material for steps and features, and videos provide self-paced demonstrations for learning the product. Getting Started and Support ### What customer support options does HelloSend offer? HelloSend provides email/help desk support, a knowledge base, phone support, 24/7 live rep assistance, and chat. No reviewer feedback on support is available, so support quality, response times, and common user frustrations cannot be described from the catalog data. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. 2-Way Messaging 2.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Send and receive text messages to communicate with clients or prospects in real-time Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Automated Responses Automatic reply functionality for incoming messages Campaign Scheduling Set campaign schedules by selecting start, pause, and end dates Chatbot AI-based platform which conducts a conversation via auditory or textual methods HelloSend 11 features Send and receive text messages to communicate with clients or prospects in real-time Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Automatic reply functionality for incoming messages Set campaign schedules by selecting start, pause, and end dates AI-based platform which conducts a conversation via auditory or textual methods Send messages to multiple subscribers at the same time Send individual or bulk text messages at predetermined times Send messages via SMS Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration Computer-based system that allows users to send and receive voice messages Get Advice We can help you find the software with the features you need. Features 1.0 (1) 1.0 Based on 1 reviews ## Pricing Value for money 1.0 (1) Free Trial Monthly $25.00 Per User,Per Month It includes: - Centralized Inbox - Unlimited Templates - CRM Automations - 300 Automations - Unlimited Inbound Calls - 300 Outbound Calls - Role-Based Management - Powerful Campaign Messaging - Opt-in / Opt-out Value for money 1.0 (1) 1.0 Based on 1 reviews ## Integrations [ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (1) 4.0 Based on 1 reviews ## User reviews Overall rating 1.0 Based on 1 reviews Filter by rating 5(0) 4(0) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent Kirsty G. Director Retail ### "Good Idea, not great functionality " 1.0 Overall Rating 1.0 1.0 Ease of Use 5.0 5.0 Features 1.0 1.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 March 4, 2026 Personally I don't think it's worth the money or up to standards. I like the idea of it but it is impacting my business and managing messages between multiple users is impossible which is what they've built it for and charge you for Pros Support on set up Like the ability to link with teams so multiple users can pick up messages (not always the case though) Cons Can't receive messages in group chats Other users can't always see messages initiated or replied to by other users Impact to my Business Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.