--- title: "Visual Assistance Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Visual Assistance Software - reviews, pricing plans, popular comparisons to other Remote Support products and more." source_url: "https://www.capterra.com/p/10025634/Visual-Assistance/" page_type: "product" language: "en" --- # Visual Assistance Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Visual Assistance ## What is Visual Assistance? Visual Assistance is a remote customer support and field service software that enables real-time video collaboration and screen sharing. Users can quickly invite customers to sessions via SMS or email. Live camera streaming from mobile devices helps agents visually troubleshoot issues. Voice chat allows natural conversations to speed up resolutions. Annotation tools let both parties highlight details on shared images. A dashboard provides insights into usage to optimize resources. Key benefits are quick session initiation, an intuitive interface, strong security, faster issue resolution, and reduced onsite visits. Use cases include remote technical support, installation guidance, inspections, training, and more. ## What is Visual Assistance used for? [Remote Support](https://www.capterra.com/remote-support-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price NZ$75 Other, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Visual Assistance?[Manage this product listing](https://www.g2.com/products/visual-assistance/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Visual Assistance 5.0 (1) VS. [4.7 (583)](https://www.capterra.com/p/173304/RemotePC/reviews/) Starting Price NZ$75 Other, Per Month Starting Price $29.5 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.7 (11,624) Value For Money 5.0 (1) Value For Money 4.8 (8,222) Customer Service 5.0 (1) Customer Service 4.6 (7,515) ## Visual Assistance alternatives [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (461)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) [4.6 (11,641)](https://www.capterra.com/p/194565/TeamViewer/reviews/) Starting price $24.90 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/194565/TeamViewer/) Highest Rated [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/) [4.7 (1,491)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) Starting price $480.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/112011/Zoho-Assist/) ## FAQs about Visual Assistance Overview ### What company size and specific industries is Visual Assistance built for? Visual Assistance is designed for organizations in field service and maintenance, manufacturing and production, construction and engineering, IT and telecom, insurance, training and development, quality assurance and inspection, and facilities management. The vendor description does not specify a company size, so it appears suitable for businesses of varying sizes across these sectors. Features and Usability ### What are the key features of Visual Assistance? Visual Assistance offers remote access/control, screen sharing, video support, and real-time chat for live sessions. It also includes annotations, chat/messaging, and collaboration tools for guided troubleshooting, plus access controls/permissions, user management, multiple user accounts, diagnostic tools, reporting/analytics, summary reports, and SSL security. Pricing ### How much does it cost and what fees or limitations are included? Visual Assistance starts at NZD 75 per month for the Business Plan, or NZD 800 per year for the yearly option. Both include 5 user accounts, 100 SMS per month, VoIP Calling, an Admin Dashboard, and Instant Messaging. An Enterprise Plan is available with pricing not listed, and a free trial is available. Getting Started and Support ### What training and onboarding options does Visual Assistance offer? Visual Assistance provides documentation and videos for training and onboarding. Documentation supports self-paced reference for setup steps and product details, while videos offer visual walkthroughs of features and workflows. These formats give teams written and recorded materials for learning the product. Getting Started and Support ### What customer support options does Visual Assistance offer? Visual Assistance provides email/help desk support, an FAQ/forum, and a knowledge base. These channels give users ways to submit questions and find guidance on their own. No reviewer feedback about support quality is available here, so response speed and helpfulness cannot be described. ## Features AI summary Based on 6,446 Remote Support reviews Capterra reviewers highlight these features as the top priorities when choosing Remote Support software: - **Remote Access/Control** (**61%** of reviewers rated this feature as critical) - **Access Controls/Permissions** (**44%**) - **Unattended Access** (**50%**) Visual Assistance supports **Remote Access/Control** and **Access Controls/Permissions**, giving teams the tools to connect to devices remotely while managing who can view or control each session. However, it does not offer **Unattended Access**. Instead, it provides **Screen Sharing** (**46%**) and **Chat/Messaging** (**48%**), which still help support staff guide users through issues in real time and keep communication clear during troubleshooting, helping businesses resolve problems faster and maintain better oversight of remote support sessions. Remote Access/Control 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Access work applications remotely, for when working away from the office and/or traveling Access Controls/Permissions 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Chat/Messaging 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Annotations 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Highlight content and/or make notations about parts of content Multiple User Accounts 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Collaboration Tools Provides a channel for team members to share AI models, media files, communicate, and work together Visual Assistance 14 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Annotations: Highlight content and/or make notations about parts of content - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Diagnostic Tools: Access client's system information, including hardware and software configuration, to perform diagnostics - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Screen Sharing: Digitally share screen view with others - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Troubleshooting: Take actions to troubleshoot issues for networks, devices, etc. - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Video Support: Supports various video file formats --- Features 4.0 (1) 4.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Free Trial [View pricing plan details](https://www.capterra.com/p/10025634/Visual-Assistance/pricing/) Enterprise Plan Contact Sales to get quotation It includes: - SMS Invite - Snapshot of video for annotation - VoIP Calling - Admin Dashboard - RBAC - On-Premise deployment - More users and SMS limits - Section recording - Application Integration - File Sharing - Service Support Business Plan - monthly NZ$75.00 Other,Per Month It includes: - SMS Invite - Snapshot of video for annotation - VoIP Calling - Admin Dashboard Business Plan - yearly NZ$800.00 Other,Per Year It includes: - SMS Invite - Snapshot of video for annotation - VoIP Calling - Admin Dashboard Value for money 5.0 (1) 5.0 Based on 1 reviews ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent YC Yan C. Administrative Manager Information Services ### "It Helps a Lot!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 5, 2024 Actually, I am very satisfy with the solution. It shorten the support time with clients and reduce the transportation cost and time! Pros The product is excellent! It's quick to connect and easy to use! The resolution of the video is good with high cost performance! Cons I am looking for an integration with my existing CRM Alternatives considered [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reasons for choosing Visual Assistance High cost performance and easy to use as sending an SMS can initiate the call Review source Non-incentivized review: any software user can leave a review for any product listed on our site. 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