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Visual Assistance

Visual Assistance

5.0 (1)
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Recent review

"It Helps a Lot!"

5.0

Yan C. - Administrative ManagerNovember 5, 2024

STARTING PRICE

Not provided by software provider

Free Trial
Available

What is Visual Assistance?

Visual Assistance is a remote customer support and field service software that enables real-time video collaboration and screen sharing. Users can quickly invite customers to sessions via SMS or email. Live camera streaming from mobile devices helps agents visually troubleshoot issues. Voice chat allows natural conversations to speed up resolutions. Annotation tools let both parties highlight details on shared images. A dashboard provides insights into usage to optimize resources. Key benefits are quick session initiation, an intuitive interface, strong security, faster issue resolution, and reduced onsite visits. Use cases include remote technical support, installation guidance, inspections, training, and more.

Do you work for OptimaTech?Manage this profile page
Visual Assistance rear camera sharing with the support team
Visual Assistance screen snapshot with annotation
Visual Assistance instant messaging for guidelines

Compare with a popular alternative

Visual Assistance

5.0 (1)
Visual Assistance

VS.

Not provided by the vendor
USD $15.00
Per Month
Starting Price
Free Version
Free Trial
Free Version
Free Trial
Pricing Options
15
113
Total Features
0
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Total Integrations
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Ease Of Use
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Value For Money
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Customer Service

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Visual Assistance Reviews

Showing 1 review
Overall
5.0
Ease of Use
5.0
Customer Service
5.0

Most Helpful Reviews for Visual Assistance

Yan C.
Administrative Manager
Information Services, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
November 5, 2024

"It Helps a Lot!"

Overall: Actually, I am very satisfy with the solution. It shorten the support time with clients and reduce the transportation cost and time!

Pros: The product is excellent! It's quick to connect and easy to use! The resolution of the video is good with high cost performance!

Cons: I am looking for an integration with my existing CRM

Alternatives Considered: Microsoft Teams
Reasons for Choosing Visual Assistance: High cost performance and easy to use as sending an SMS can initiate the call