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Visual Assistance is a remote customer support and field service software that enables real-time video collaboration and screen sharing. Users can quickly invite customers to sessions via SMS or email. Live camera streaming from mobile devices helps agents visually troubleshoot issues. Voice chat allows natural conversations to speed up resolutions. Annotation tools let both parties highlight details on shared images. A dashboard provides insights into usage to optimize resources. Key benefits are quick session initiation, an intuitive interface, strong security, faster issue resolution, and reduced onsite visits. Use cases include remote technical support, installation guidance, inspections, training, and more.
Provider
OptimaTech
Located In
New Zealand
Open API
No
Deployment
Cloud, SaaS, Web-Based
Training
Documentation, Videos
Support
Email/Help Desk, FAQs/Forum, Knowledge Base
Field Service & Maintenance, Manufacturing & Production, Construction & Engineering, IT & Telecom, Insurance, Training & Development, Quality Assurance & Inspection, Facilities Management
Content Source: Visual Assistance
Green rating bars show the winning product based on the average rating and number of reviews.
Visual Assistance Reviews
"It Helps a Lot!"
Overall: Actually, I am very satisfy with the solution. It shorten the support time with clients and reduce the transportation cost and time!
Pros: The product is excellent! It's quick to connect and easy to use! The resolution of the video is good with high cost performance!
Cons: I am looking for an integration with my existing CRM