# Visual Assistance Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Visual Assistance Software - reviews, pricing plans, popular comparisons to other Remote Support products and more. Source: https://www.capterra.com/p/10025634/Visual-Assistance/reviews --- # Visual Assistance Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Visual Assistance ## What is Visual Assistance? Visual Assistance is a remote customer support and field service software that enables real-time video collaboration and screen sharing. Users can quickly invite customers to sessions via SMS or email. Live camera streaming from mobile devices helps agents visually troubleshoot issues. Voice chat allows natural conversations to speed up resolutions. Annotation tools let both parties highlight details on shared images. A dashboard provides insights into usage to optimize resources. Key benefits are quick session initiation, an intuitive interface, strong security, faster issue resolution, and reduced onsite visits. Use cases include remote technical support, installation guidance, inspections, training, and more. ## What is Visual Assistance used for? [Remote Support](https://www.capterra.com/remote-support-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price NZ$75 Other, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Visual Assistance?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.optimatech.co.nz/&name=Visual Assistance) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Visual Assistance 5.0 (1) VS. [4.7 (1,416)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) Starting Price NZ$75 Other, Per Month Starting Price $480 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.7 (11,610) Value For Money 5.0 (1) Value For Money 4.7 (8,211) Customer Service 5.0 (1) Customer Service 4.6 (7,503) ## Visual Assistance alternatives Highest Rated [4.7 (24,111)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (779)](https://www.capterra.com/p/146892/ISL-Light/reviews/) Starting price $34.90 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.7 (583)](https://www.capterra.com/p/173304/RemotePC/reviews/) Starting price $29.50 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (448)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## FAQs about Visual Assistance Overview ### What company size and specific industries is Visual Assistance built for? Visual Assistance is designed for small, mid-sized, and enterprise organizations in field service and maintenance, manufacturing and production, construction and engineering, IT and telecom, insurance, training and development, quality assurance and inspection, and facilities management. Features and Usability ### What are the key features of Visual Assistance? Visual Assistance offers remote access/control, screen sharing, video support, and real-time chat for live assistance sessions. It also includes annotations, chat/messaging, troubleshooting, diagnostic tools, and collaboration tools, plus access controls/permissions, user management, multiple user accounts, SSL security, and reporting/analytics with summary reports. Pricing ### How much does it cost and what fees or limitations are included? Visual Assistance starts at NZD 75 per month for the Business Plan, or NZD 800 per year on the yearly plan. Both include 5 user accounts, 100 SMS per month, snapshot video annotation, VoIP calling, an admin dashboard, and instant messaging. An Enterprise Plan is also available with price not listed, plus a free trial. Getting Started and Support ### What training and onboarding options does Visual Assistance offer? Visual Assistance provides documentation and videos to support team training. Documentation offers written reference material for setup and feature guidance, while videos provide visual walkthroughs that users can review at their own pace for onboarding and product familiarity. Getting Started and Support ### What customer support options does Visual Assistance offer? Visual Assistance provides Email/Help Desk, FAQ/Forum, and Knowledge Base support. These channels give users written help for common questions and product guidance. No reviewer feedback about support experience is available in the catalog data, so support quality, response times, and common frustrations cannot be assessed here. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Annotations 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Highlight content and/or make notations about parts of content Chat/Messaging 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Multiple User Accounts 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Remote Access/Control 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Access work applications remotely, for when working away from the office and/or traveling Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Visual Assistance 14 features Define levels of authorization for access to specific files or systems Highlight content and/or make notations about parts of content Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Access client's system information, including hardware and software configuration, to perform diagnostics Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Engage in direct, instant messaging with customers, users, etc. Access work applications remotely, for when working away from the office and/or traveling View and track pertinent metrics to find patterns and gain insights from data Digitally share screen view with others Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Take actions to troubleshoot issues for networks, devices, etc. Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Supports various video file formats Features 4.0 (1) 4.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Free Trial Business Plan - monthly NZ$75.00 Other,Per Month It includes: - SMS Invite - Snapshot of video for annotation - VoIP Calling - Admin Dashboard Business Plan - yearly NZ$800.00 Other,Per Year It includes: - SMS Invite - Snapshot of video for annotation - VoIP Calling - Admin Dashboard Value for money 5.0 (1) 5.0 Based on 1 reviews ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent YC Yan C. Administrative Manager Information Services ### "It Helps a Lot!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 5, 2024 Actually, I am very satisfy with the solution. It shorten the support time with clients and reduce the transportation cost and time! Pros The product is excellent! It's quick to connect and easy to use! The resolution of the video is good with high cost performance! Cons I am looking for an integration with my existing CRM Alternatives considered [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reasons for choosing Visual Assistance High cost performance and easy to use as sending an SMS can initiate the call Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.