--- title: "Workshop Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Workshop Software - reviews, pricing plans, popular comparisons to other Point of Sale products and more." source_url: "https://www.capterra.com/p/10025753/Workshop/" page_type: "product" language: "en" --- # Workshop Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 18, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Workshop ## What is Workshop? Workshop is a comprehensive business management software crafted specifically for repair shops and service bays. It simplifies day-to-day operations, allowing you to focus on what matters most: serving your customers. From streamlined booking management and inventory control to seamless invoicing and supplier integrations has it all. Key features include a centralised inbox to keep all customer communication in one place, automatic, paperless updates sent directly to customers, low-stock alerts, online booking visibility, route optimisation for efficient travel, and integrated payments with accounting tools. Boost efficiency and elevate customer experience with Workshop, the all-in-one solution for modern bike shops.integrations. ## What is Workshop used for? [Auto Repair](https://www.capterra.com/auto-repair-software/)[Point of Sale](https://www.capterra.com/point-of-sale-software/)[Computer Repair Shop](https://www.capterra.com/computer-repair-shop-software/) Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £49.99 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Workshop?[Manage this product listing](https://www.g2.com/products/bikebook-workshop/claim_requests/new?auto=true) ## Workshop Overview Updated September 2026 AI summary Workshop is a cloud-based solution for small businesses in the auto repair sector, combining appointment scheduling, billing, CRM, inventory management, and point of sale in one platform. It offers features like quotes, work order management, and customer history, with optional tools for accounting and purchase order management, and supports deployment across various operating systems. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Workshop 5.0 (5) VS. [### ARI](https://www.capterra.com/p/201737/ARI/) [4.6 (661)](https://www.capterra.com/p/201737/ARI/reviews/) Starting Price £49.99 Other Starting Price $39.99 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (5) Ease Of Use 4.5 (661) Value For Money 4.8 (5) Value For Money 4.7 (623) Customer Service 5.0 (5) Customer Service 4.6 (591) ## Workshop alternatives [AutoLeap](https://www.capterra.com/p/216500/Autoleap/) [4.8 (747)](https://www.capterra.com/p/216500/Autoleap/reviews/) Starting price $179.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/216500/Autoleap/) Highest Rated [AutoRepair Cloud](https://www.capterra.com/p/147213/AutoRepair-Cloud/) [4.9 (163)](https://www.capterra.com/p/147213/AutoRepair-Cloud/reviews/) Starting price $59.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/147213/AutoRepair-Cloud/) [Torque360](https://www.capterra.com/p/230557/Torque360/) [4.9 (54)](https://www.capterra.com/p/230557/Torque360/reviews/) Starting price $99.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/230557/Torque360/) [NAPA TRACS](https://www.capterra.com/p/61551/NAPA-TRACS/) [4.2 (263)](https://www.capterra.com/p/61551/NAPA-TRACS/reviews/) Starting price $109.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 81% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/61551/NAPA-TRACS/) [View all alternatives](https://www.capterra.com/p/10025753/Workshop/alternatives/) ## FAQs about Workshop Overview ### What company size and specific industries is Workshop built for? Workshop is designed for bike shops, bike repair shops, mobile bike mechanics, and fleet management teams. It fits businesses in the bicycle service and repair sector, including operations that manage repairs, maintenance, and service workflows for individual customers or larger bike fleets. Features and Usability ### What are the key features of Workshop? Workshop offers appointment scheduling, appointment management, and scheduling for service bookings, plus accounting and billing & invoicing for financial records. It also includes inventory control and inventory tracking, point of sale (POS), CRM and customer database tools, sales reports, purchase order management, work order management, and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? Workshop starts at £49.99 per month for the flat-rate Workshop plan, the most popular choice. It includes everything in the Free plan plus inventory management, online bookings, payments and invoicing, route planning, and integrations. A free version and free trial are available. Integrations ### Which third-party tools and platforms does Workshop integrate with? Workshop integrates with 5 third-party tools for ecommerce, payments, and accounting: Saledock, Shopify, Stripe, SumUp, and Xero. These catalog integrations connect Workshop to online stores, payment processing, and financial management systems. Getting Started and Support ### What training and onboarding options does Workshop offer? Workshop offers in-person training, live online sessions, webinars, and documentation to help teams get started. In-person training supports direct instruction, live online sessions and webinars provide guided remote learning, and documentation gives written reference material for self-paced review and setup guidance. Getting Started and Support ### What customer support options does Workshop offer? Workshop provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. User feedback on support quality is not available here, so support experience details such as response speed, helpfulness, or common frustrations cannot be assessed from reviewer evidence. ## Features AI summary Based on 2,452 Point of Sale reviews Capterra data shows that buyers of auto repair software rank the following features as their top priorities: - **Billing & Invoicing** (**56%** of reviewers rated this feature as critical) - **Quotes/Estimates** (**53%**) - **Work Order Management** (**48%**) Workshop supports all three of the features reviewers rate most important: **Billing & Invoicing**, **Quotes/Estimates**, and **Work Order Management**. Together, these capabilities help businesses create accurate estimates, track repair jobs from start to finish, and manage customer billing more efficiently, allowing teams to keep shop operations organized and move work through the service process with fewer delays. Billing & Invoicing 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Quotes/Estimates 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Generate quotes or estimates for customers Customer Database 4.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important A collection of customer information such as contact details, demographics, previous interactions, etc. Inventory Management 3.5 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Activity Dashboard 5.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities CRM 3.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Workshop 62 features ### All Features - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Chat/Messaging: Communicate using direct chat or messages within the system - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Cost Tracking: Process to track, record, and analyze expenses that occurred over the entire duration of a given project - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Document Management: Store, manage, and track all electronic documents in a centralized location - Electronic Payments: Electronically collect payments for goods or services - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - Employee Time Clock: Tracks the time an employee has worked - Inspection Management: Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Job Costing: Calculate total itemized costs, including initial costs and any changes - Job Tracking: Track and visualize the status of an ongoing job and the time spent on tasks or projects - Labor Cost Reporting: Report on the allocation and distribution of labor costs across projects - Labor Rates: Track, manage, and standardize customer rates for services performed by technicians - Layaway Management: Purchasing method in which a consumer places a deposit on an item for later pick-up when they come back and pay the balance - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Multi-Location: Manage and support multiple locations - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Parts Management: Track parts inventory levels and manage re-stocking - Payment Processing: Accept, record, and reconcile financial transactions - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Prioritization: Arrange tasks based on the level of priority or urgency - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Purchase Order Management: Create, send, and track purchase orders and their statuses - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Data: Receive data and information in real time - Receipt Management: Upload, track, and submit receipts in a central database - Records Management: Ability to record, store, update, and retrieve information - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Repair Tickets: Organize repair tickets, track progress, severity, and repair history - Repair Tracking: Allows service businesses to track ongoing repairs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Retail Inventory Management: Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process - Sales Order Management: An order generated by a seller to a customer, containing details about products or services - Sales Reports: Reports specific to sales analysis for trends and strategies - Scheduling: Plan availability and assign specific time slots for tasks and resources - Service History: Track work performed and resources used for past customers, sites, or assets - SMS Messaging: Send messages via SMS - Stock Management: Manage the buying, selling, and holding of stocks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.4 (5) 4.4 Based on 5 reviews ## Pricing Value for money 4.8 (5) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/10025753/Workshop/pricing/) Bikebook Free It includes: - Google Reviews - Webpage - Increased bookings - Events Starter Pricing £49.99 Flat Rate,Per Month It includes: - Online bookings - Route Planning - Pos Job Service Reports - Third-party Integrations - Featured listings on Bikebook - Inventory Management - Payments & Invoicing - Supplier Integrations Premium Pricing £120.00 Flat Rate,Per Month It includes: - Google Reviews - Webpage - Increased bookings - Events - Online bookings - Route Planning - Pos Job Service Reports - Featured listings on Bikebook - Inventory Management - Third-party Integrations - Payments & Invoicing - Supplier Integrations Standard Pricing £74.99 Flat Rate,Per Month It includes: - Webpage - Google Reviews - Increased bookings - Events - Online bookings - Route Planning - Pos Job Service Reports - Third-party Integrations - Featured listings on Bikebook - Inventory Management - Payments & Invoicing - Supplier Integrations Value for money 4.8 (5) 4.8 Based on 5 reviews ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ Saledock](https://www.capterra.com/p/216872/Saledock/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (5) 5.0 Based on 5 reviews ## User reviews Overall rating 5.0 Based on 5 reviews Filter by rating 5(5) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent LN Lee N. Director Mechanical or Industrial Engineering ### "Otecbikes workshop experience " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 26, 2024 Overall extremely positive any problems have been rectified once reported to workshop makes transition between employees very smooth and error free Pros It works ! Mobile friendly Easy to pick up fast to learn Cons Nothing - problems are fixed one I report them ! Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MG Marco G. Owner Sports ### "Amazing tool. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 16, 2024 Working together since day one. Amazing journey so far, feeling like a family. Pros The team listens to our needs and adapt to what we ask. Cons As it's new app, lots of features still not working or available, but it's a work on progress. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AO Angie O. CEO at Aztecs Bikes Retail ### "Transforming the Workshop Experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 16, 2024 My overall experience with Workshop has been positive. It’s clear that the product is designed with mechanics in mind, focusing on practical solutions that genuinely enhance our daily work. While it’s still a new product and some features are in development, I’ve noticed consistent improvements over time. The team behind it is attentive to our feedback, which gives me confidence that it will continue to evolve into an even more valuable tool for bike mechanics. Pros I appreciate that they truly listen to our needs and design solutions by mechanics, for mechanics. They genuinely focus on improving our day-to-day work, understanding that many bike mechanics aren’t particularly tech-savvy. Cons It’s a new product that still requires some development, and we’re eagerly anticipating some exciting features, but it’s improving day by day. Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Pipedrive is not designed specifically for bike shop Alternatives considered [Hubtiger Service and Repair Software](https://www.capterra.com/p/206141/Hubtiger/) Reasons for choosing Workshop Design and what Hubtiger built was not great for my needs in the end, I found a lot of constraint from the beginning while Bikebook was more flexible and build everything based on our needs since we were one of the first to use it Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. BG Ben G. Sole Proprietor Retail ### "A revolution in bike repairs! Nothing compares!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 14, 2024 We started our bicycle repair business on a POS that was entirely unsuitable for what we needed, and we moved on to another one with built in cycle serviceing, but it was very basic, too basic! Then we found a new workshop system that connected to our new POS, but after a while the development slowed and it could have bcome much more than it was, and stayed as more of an invoice building service, so we looked fo another one and found Bikebook. They worked with us and took our ideas and need to develop the Workshop system they now have to day, they embrace innovation and listen, making Bikebook everything we dreamed of and more! Nothing compares to Bikebook, it's truly revolutionary, embraces and uses modern technology, and allows us to have online bookings on our web site, great customer interaction, online tracking, and best of all a workshop interface that allows us to check each part of the bike individually. We have a very close and symbiotic relationship with Bikebook's team, now, and we can see it going places with it's ever evolving GUI, API connectivity to the ePOS, Messenger Communications and Web services we use. We can't wait to see what is to come in the future! Pros It's the easiest and most intuitive system to use in the bike repair industry by far! Cons Nothing I can actually think of! Any issues we do come across are quickly resolved or improved upon! Switched from [Hubtiger Service and Repair Software](https://www.capterra.com/p/206141/Hubtiger/) [WooCommerce](https://www.capterra.com/p/225601/WooCommerce/) [Epos Now](https://www.capterra.com/p/152638/Epos-Now/) [WordPress](https://www.capterra.com/p/131687/WordPress/) [PayPal Point of Sale](https://www.capterra.com/p/171165/PayPal-Here-app/) Ease of use, eliminating the use of mutiple services, more detail bike servicing, easeir communications, and stock management, and I am sure much more. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. KR Kieren R. Mechanic Sporting Goods ### "Kierens Bike Tech review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 13, 2024 Fantastic. Couldn't be happier. The customer support I receive from \[sensitive content hidden\] is also amazing! Always there and happy to have a phone call regarding any queries :) Pros How well everything I need is in one place for me. Every time during the making of the platform I came up with an idea for something that would make the platform better and it was already being done!! Cons Nothing! Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.