# Customerscore.io Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Customerscore.io Software - reviews, pricing plans, popular comparisons to other Customer Retention products and more. Source: https://www.capterra.com/p/10025816/Customerscore-io --- # Customerscore.io Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 5, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Customerscore.io ## What is Customerscore.io? Customerscore.io helps you retain and grow your customers. It’s a customer-level product analytics platform built for Customer Success and Growth teams. Customerscore.io helps you understand what drives retention, why customers churn, and where expansion opportunities come from. Based on churn and upsell signals, it automatically triggers the right campaigns and playbooks to help you win more ARR. Customerscore.io integrates with your CRM and your existing product analytics. Simply connect Hubspot, PostHog, Mixpanel, or any other tool to get started. ## What is Customerscore.io used for? [Customer Retention](https://www.capterra.com/customer-retention-software/)[Customer Success](https://www.capterra.com/customer-success-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/) Recognitions Best ease of use Overall rating Based on 17 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €119 Other, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... - Customer Data Platform / 2026 - Customer Engagement / 2026 - Customer Success / 2026 Our "Best of" badge program showcases products with the highest ratings... - Customer Data Platform / 2026 - Customer Engagement / 2026 - Customer Success / 2026 ## Customerscore.io alternatives Highest Rated [4.9 (122)](https://www.capterra.com/p/190125/Custify/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.7 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (10)](https://www.capterra.com/p/148284/BlueConic/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [4.6 (6,028)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/10025816/Customerscore-io/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Usage Tracking/Analytics 4.7 (15) 86.67% of 15 reviewers that rated this feature as important or highly important Track and interpret metrics on the usage of company resources Performance Metrics 4.8 (13) 76.92% of 13 reviewers that rated this feature as important or highly important A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Reporting/Analytics 4.8 (10) 60.00% of 10 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Predictive Analytics 4.8 (9) 44.44% of 9 reviewers that rated this feature as important or highly important Predict future data based on historical data sets Customer Segmentation 4.6 (8) 100.00% of 8 reviewers that rated this feature as important or highly important Process of dividing customers into groups based on common characteristics Engagement Tracking 4.9 (7) 85.71% of 7 reviewers that rated this feature as important or highly important Tracks metrics that provide insight into how a user interacts with any interface or product Customerscore.io 54 features Informs of any account changes and notifications Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Application programming interface that allows for integration with other systems/databases Track and analyze user behavior within a system or network Track visitors'/audience's responses across web pages and other optimized content Display advertising and marketing messages to users based on their browsing history and preferences Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Allow customers to cancel their subscription remotely. Identify customers at risk of migration and activate strategies to retain them Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Configure existing workflows to meet your organization's needs Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. Searchable repository of information about clients A collection of customer information such as contact details, demographics, previous interactions, etc. Initiate interactions with customers by proactively starting conversations or providing informational content Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Access previous interactions or concerns to maintain customer relationships Visualize and analyze customer experience across all touchpoints and channels Store and organize information about customers and previous interactions Record customer information, purchase history, and other notes Process of dividing customers into groups based on common characteristics Pre-designed layouts that can be customized to match preferences and requirements Combining data from different sources and providing a unified view Assemble applications and processes by dragging over and arranging pre-built components Plan, execute, and analyze email marketing campaigns Manage, store and organize emails within the system or via third-party apps Tracks metrics that provide insight into how a user interacts with any interface or product Predefined actions automatically performed on the occurance of specific events Use AI to generate content in the form of text, images, videos, etc. Calculate a company, client account or person's health via a scoring system Manage the end-to-end lifecycle, from initial setup/development to deployment and maintenance Automate workflows and trigger campaigns based on customer actions Observe and track the demand, usage, progress or quality of a system, product, or user Manage and support multiple languages Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Adjust communications based on previous interactions or personal preferences Predict future data based on historical data sets Streamlining repetitive tasks and activities through automated and predefined workflows Receive notification of issues as soon as they occur Notifications that are delivered to users as soon as an event occurs Manage and track the renewal process for various services, subscriptions, contracts, or licenses Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Measures the retention rate and satisfaction of customers. Monitor sales and make necessary adjustment in order to increase demand and revenue Set up connections to third-party platforms to improve business processes Track and interpret metrics on the usage of company resources Guide new users to understand and become proficient in using a product or service Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.8 (17) 4.8 Based on 17 reviews ## Pricing Value for money 4.9 (17) Free Trial Start €119.00 Other,Per Month Grow €239.00 Other,Per Month Scale €399.00 Other,Per Month Value for money 4.9 (17) 4.9 Based on 17 reviews ## Integrations [ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ SendGrid](https://www.capterra.com/p/204113/SendGrid/)[ Mixpanel](https://www.capterra.com/p/158740/Mixpanel/)[ Chargebee](https://www.capterra.com/p/131433/Chargebee/)[ Segment](https://www.capterra.com/p/150621/Segment/)[ Amplitude](https://www.capterra.com/p/158741/Amplitude/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (17) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (17) 5.0 Based on 17 reviews ## User reviews Overall rating 4.8 Based on 17 reviews Filter by rating 5(13) 4(4) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Vaclav M. Customer Success Engineer Information Technology and Services ### "Efficient onboarding with actionable customer insights" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 6, 2025 Excellent experience—fast onboarding, clear dashboards, health monitoring and upsell detection. Definitely recommend using the platform. Pros Easy setup with integrations, plus strong reporting helps us track engagement and adoption fast. Overal - quite satisfied. Cons No major issues—just slight integration setup time, which is worth it for the value gained. That's about it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Dalibor R. Business Development Information Technology and Services ### "Playbooks and alerts give our team focus and clarity" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 5, 2025 Strong partner—helps our team predict churn and focus on growth opportunities with smart automation. Pros Automated triggers and predictive churn models give us real‑time visibility and confidence. The interface is intuitive and the dashboards give a clear picture of customer behavior. Cons Very minor points only—nothing significant, team is responsive if questions arise. Maybe just hard to find any flaws—just small details, support covers them quickly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Todd B. Head of Global Strategic Partnerships Information Technology and Services ### "Highly able customer health monitoring tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 1, 2025 I’ve been impressed—Customerscore.io lets us act before problems arise, with clear segmentation and insights. Pros The interface is intuitive and the dashboards give a clear picture of customer behavior. Great little tool. Cons I can't think of anything negative so far, other than maybe a few initial setup steps to learn, but manageable. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Anna H. Customer Success MAnager Computer Software ### "End‑to‑end retention and upsell automation" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 1, 2025 It's very pleased experience. This platform gives us scalable engagement, valuable alerts, and fewer manual tasks. It helps us monitor our customer better and prevetn churn. Pros The analytics are excellent! When combined with segmentation and automation, they streamline our process. Cons Hard to find any flaws, just small details, however when something is wrong, support covers everything quickly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LC Lukas C. Director of channel Information Technology and Services ### "Unified customer health monitor" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 1, 2025 intuitive tool that brings all customer signals under one roof. It's enabling our team to be proactive rather than reactive. Pros Bringing health scores, behavior alerts, and triggers into one place changed the way we approach CSM — efficient and proactive. Cons Just a couple of minor UI inconsistencies—support addressed them quickly. No big issues from me or team. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MS Mike S. Senior BusDev Information Technology and Services ### "Smart Data + Seamless Integrations" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 20, 2025 Overall it’s a powerful yet user‑friendly platform that helps our team stay ahead of churn and upsells. Very pleased with the impact. Pros The intuitive dashboards, real‑time insights, and HubSpot integration let us act fast and accurately. Cons Haven't found any real issues—whatever small detail popped up was resolved immediately. No big ussies. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. OM Ondrej M. Sales Manager Computer Software ### "Empowering Data-Driven Customer Engagement" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 14, 2025 It assists in identifying trends in customer behavior, allowing us to tailor our approach and improve satisfaction rates. Pros CustomerScore.io provides a comprehensive view of customer interactions, enabling our team to make informed decisions quickly. The integration with our existing tools enhances its utility. Cons So far, we haven’t encountered any real issues. Everything works smoothly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IV Ivo V. CMO Computer Software ### "Streamlined Customer Success Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 30, 2025 It enables us to focus our efforts on high-potential accounts, leading to increased upsell success and customer retention. Pros The platform's ability to consolidate customer data into actionable insights is impressive. It simplifies the process of identifying upsell opportunities and monitoring customer health. Cons Nothing really. We’ve been fully satisfied with the platform so far. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AŠ Adam S. Marketing Specialist Computer & Network Security ### "Proactive Customer Insights at Your Fingertips" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 27, 2025 It helps us proactively address customer disengagement, reducing churn rates and improving overall customer satisfaction. Pros CustomerScore.io offers a seamless way to monitor customer engagement. The real-time dashboards and intuitive scoring system allow us to identify at-risk accounts promptly, enabling timely interventions. Cons Honestly, there is nothing that comes to mind. CustomerScore.io meets all our needs effectively. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TH Tomas H. Chief Business Development Officer Research ### "Excellent tool for Customer Experience " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 17, 2025 Easy to use and powerful tool to manage your customers engagement. Improving your customer satisfaction, increasing the retention revenues. Thanks to support of the team behind this platform, we are able to growth our revenues from customers. Pros CustomerScore.io is a great tool to improve customer experience of your clients. Thanks to various type of automations and segmentation options, we have been able to establish multiple touch points over the course of customer subscription to established higher engagement. Not only that, thats to actively reaching to customer prior the renewal, we have been able to significantly increase revenues via upgrades. Easy to use, yet power tool which we love ! Cons There is nothing to dislike at this point. Team is very supportive, providing stellar support and releasing new functions and features to enhance the experience with the platform. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/10025816/Customerscore-io/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)