--- title: "Customerscore.io Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Customerscore.io Software - reviews, pricing plans, popular comparisons to other Customer Success products and more." source_url: "https://www.capterra.com/p/10025816/Customerscore-io/" page_type: "product" language: "en" --- # Customerscore.io Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 11, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Customerscore.io ## What is Customerscore.io? Customerscore is an AI Customer Success platform for B2B SaaS. Your team logs in and sees who needs attention this week: which onboarding is stalling, which renewal is at risk, which account is ready to grow, and exactly why. Every account gets a churn-risk and upsell score from 1 to 5, recalculated daily from its own usage, billing, and history. Models trained on tens of thousands of SaaS users read context that rule-based scoring misses, and every prediction shows its drivers, e.g. "usage dropped 60% in 30 days". Alerts land in Slack, email playbooks run per segment, tasks keep follow-ups on track, and Customer Rooms give onboarding a shared action plan your customer sees too. Scores sync two-way into HubSpot, Salesforce, or Pipedrive; connect Stripe, Chargebee, Mixpanel, PostHog, Intercom, and more. Used by tl;dv, Apify, awork, Survio (+94% upsell revenue), and Swat.io. ISO 27001, GDPR, EU data hosting. ## What is Customerscore.io used for? [Customer Retention](https://www.capterra.com/customer-retention-software/)[Customer Success](https://www.capterra.com/customer-success-software/)[Onboarding](https://www.capterra.com/onboarding-software/) Recognitions Best ease of use Overall rating Based on 17 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €119 Other, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... - Customer Data Platform / 2026 - Customer Engagement / 2026 - Customer Success / 2026 Our "Best of" badge program showcases products with the highest ratings... - Customer Data Platform / 2026 - Customer Engagement / 2026 - Customer Success / 2026 ## Customerscore.io alternatives Highest Rated [Stamp Me](https://www.capterra.com/p/131810/Stamp-Me/) [5.0 (24)](https://www.capterra.com/p/131810/Stamp-Me/#reviews) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/131810/Stamp-Me/) [4.9 (135)](https://www.capterra.com/p/190125/Custify/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (130)](https://www.capterra.com/p/157980/ChurnZero/reviews/) Starting price $12000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/10025816/Customerscore-io/alternatives/) ## FAQs about Customerscore.io Overview ### Which roles and teams benefit most from Customerscore.io? Customerscore.io is most used by customer success, sales, marketing, and business development teams that need clearer account insights and engagement signals. Customer-facing roles use it to prioritize outreach and improve retention, while executives and founders rely on it to track customer health, partnership opportunities, and revenue growth. Answer based on 17 reviews Overview ### What company size and industries is Customerscore.io built for? Customerscore.io is built for B2B SaaS small businesses, which make up 82% of reviewers, especially in Computer Software and Information Technology and Services at 35% each. It also serves midsize businesses at 18%, with some use in Computer & Network Security, and is commonly used for customer retention. Answer based on 17 reviews Features and Usability ### What are the key features of Customerscore.io? Customerscore.io offers customer data management, CRM, and account management, plus health score tracking, churn management, and renewal management. It also includes behavior analytics, activity dashboards, alerts and notifications, workflow automation, reporting and analytics, and role-based permissions for managing customer lifecycle and engagement data. Integrations ### Which third-party tools and platforms does Customerscore.io integrate with? Customerscore.io integrates with 9 third-party tools, including analytics, CRM, and customer engagement platforms such as Amplitude Analytics, Mixpanel, PostHog, HubSpot Sales Hub, Salesforce CRM Connector, Chargebee, Customer.io, Delphi AI, and Fin. Getting Started and Support ### What training and onboarding options does Customerscore.io offer? Customerscore.io provides live online training and documentation. Live online sessions support guided setup and direct instruction, while documentation offers written reference material for self-paced review of features and steps. These are the confirmed training formats listed for the product. Getting Started and Support ### What customer support options does Customerscore.io offer? Customerscore.io provides email/help desk, FAQ/forum, knowledge base, and chat support. These channels give users options for self-service and direct help when questions come up. No reviewer feedback is available here, so support quality, response speed, and common frustrations are not described. ## Features AI summary Based on 121 Customer Success reviews Capterra data shows that buyers of customer retention software rank the following features as their top priorities: - **A/B Testing** (**63%** of reviewers rated this feature as critical) - **Marketing Automation** (**71%**) - **Performance Metrics** (**65%**) Customerscore.io includes **Marketing Automation** and **Performance Metrics**, giving teams the tools to automate outreach and track how retention efforts are performing over time. However, it does not offer **A/B Testing**. Instead, it provides other important capabilities that reviewers also value, including **Customer Segmentation** (**54%**), **Engagement Tracking** (**61%**), and **Reporting/Analytics** (**52%**). These features help businesses target the right customer groups, monitor interactions, and measure results, allowing teams to improve retention campaigns with clearer data and more focused follow-up. Performance Metrics 4.8 (13) 76.92% of 13 reviewers that rated this feature as important or highly important A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Customer Segmentation 4.6 (8) 100.00% of 8 reviewers that rated this feature as important or highly important Process of dividing customers into groups based on common characteristics Engagement Tracking 4.9 (7) 85.71% of 7 reviewers that rated this feature as important or highly important Tracks metrics that provide insight into how a user interacts with any interface or product Reporting/Analytics 4.8 (10) 60.00% of 10 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Usage Tracking/Analytics 4.7 (15) 86.67% of 15 reviewers that rated this feature as important or highly important Track and interpret metrics on the usage of company resources Predictive Analytics 4.8 (9) 44.44% of 9 reviewers that rated this feature as important or highly important Predict future data based on historical data sets Customerscore.io 82 features ### All Features - Account Alerts: Informs of any account changes and notifications - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Audience Targeting: Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention - Behavior Analytics: Track and analyze user behavior within a system or network - Behavior Tracking: Track visitors'/audience's responses across web pages and other optimized content - Behavioral Analytics: Track and analyse user behavior within a system or network - Behavioral Targeting: Display advertising and marketing messages to users based on their browsing history and preferences - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Segmentation: Group campaigns by project, client, or campaign for better management. - Cancellation Management: Allow customers to cancel their subscription remotely. - Checklists: An itemized to do list that can be edited as tasks are completed - Churn Management: Identify customers at risk of migration and activate strategies to retain them - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Configurable Workflow: Configure existing workflows to meet your organization's needs - Contact Management: Manage, organize, and store contact information - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Activity Tracking: A report showing what actions customers perform - Customer Communication: Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. - Customer Data Management: Searchable repository of information about clients - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Journey Mapping: Visualize and analyze customer experience across all touchpoints and channels - Customer Management: Store and organize information about customers and previous interactions - Customer Portal: A website or login for customers to access information - Customer Profiles: Record customer information, purchase history, and other notes - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Integration: Combining data from different sources and providing a unified view - Data Security: Protect sensitive data for digital privacy - Document Generation: Custom forms to streamline repetitious aspects of a document - Document Management: Store, manage, and track all electronic documents in a centralized location - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Campaign Management: Plan, execute, and analyze email marketing campaigns - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Health Score: Calculate a company, client account or person's health via a scoring system - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Lifecycle Management: Manage the end-to-end lifecycle, from initial setup/development to deployment and maintenance - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Language: Manage and support multiple languages - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Predictive Analytics: Predict future data based on historical data sets - Real-time Alerts: Receive notification of issues as soon as they occur - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Renewal Management: Manage and track the renewal process for various services, subscriptions, contracts, or licenses - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Retention Tracking: Measures the retention rate and satisfaction of customers. - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Review Monitoring: Automatically monitor and receive alerts for any new online reviews - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Templates: Sample files or documents that could be customized as needed or used as is - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - To-Do List: A digital list of items that need to be completed - Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources - User Onboarding: Guide new users to understand and become proficient in using a product or service - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.8 (17) 4.8 Based on 17 reviews ## Pricing Value for money 4.9 (17) Start €119.00 Other,Per Month Scale €899.00 Other,Per Month Value for money 4.9 (17) 4.9 Based on 17 reviews ## Integrations [ HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/)[ Mixpanel](https://www.capterra.com/p/158740/Mixpanel/)[ Chargebee](https://www.capterra.com/p/131433/Chargebee/)[ Customer.io](https://www.capterra.com/p/174023/Customer-io/)[ Fin](https://www.capterra.com/p/10031266/Fin/)[ Delphi AI](https://www.capterra.com/p/218667/Delphi-AI/)[ PostHog](https://www.capterra.com/p/10094402/PostHog/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (17) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (17) 5.0 Based on 17 reviews ## User reviews Overall rating 4.8 Based on 17 reviews Filter by rating 5(13) 4(4) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Vaclav M. Customer Success Engineer Information Technology and Services ### "Efficient onboarding with actionable customer insights" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 6, 2025 Excellent experience—fast onboarding, clear dashboards, health monitoring and upsell detection. Definitely recommend using the platform. Pros Easy setup with integrations, plus strong reporting helps us track engagement and adoption fast. Overal - quite satisfied. Cons No major issues—just slight integration setup time, which is worth it for the value gained. That's about it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Dalibor R. Business Development Information Technology and Services ### "Playbooks and alerts give our team focus and clarity" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 5, 2025 Strong partner—helps our team predict churn and focus on growth opportunities with smart automation. Pros Automated triggers and predictive churn models give us real‑time visibility and confidence. The interface is intuitive and the dashboards give a clear picture of customer behavior. Cons Very minor points only—nothing significant, team is responsive if questions arise. Maybe just hard to find any flaws—just small details, support covers them quickly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Todd B. Head of Global Strategic Partnerships Information Technology and Services ### "Highly able customer health monitoring tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 1, 2025 I’ve been impressed—Customerscore.io lets us act before problems arise, with clear segmentation and insights. Pros The interface is intuitive and the dashboards give a clear picture of customer behavior. Great little tool. Cons I can't think of anything negative so far, other than maybe a few initial setup steps to learn, but manageable. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Anna H. Customer Success MAnager Computer Software ### "End‑to‑end retention and upsell automation" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 1, 2025 It's very pleased experience. This platform gives us scalable engagement, valuable alerts, and fewer manual tasks. It helps us monitor our customer better and prevetn churn. Pros The analytics are excellent! When combined with segmentation and automation, they streamline our process. Cons Hard to find any flaws, just small details, however when something is wrong, support covers everything quickly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LC Lukas C. Director of channel Information Technology and Services ### "Unified customer health monitor" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 1, 2025 intuitive tool that brings all customer signals under one roof. It's enabling our team to be proactive rather than reactive. Pros Bringing health scores, behavior alerts, and triggers into one place changed the way we approach CSM — efficient and proactive. Cons Just a couple of minor UI inconsistencies—support addressed them quickly. No big issues from me or team. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MS Mike S. Senior BusDev Information Technology and Services ### "Smart Data + Seamless Integrations" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 20, 2025 Overall it’s a powerful yet user‑friendly platform that helps our team stay ahead of churn and upsells. Very pleased with the impact. Pros The intuitive dashboards, real‑time insights, and HubSpot integration let us act fast and accurately. Cons Haven't found any real issues—whatever small detail popped up was resolved immediately. No big ussies. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. OM Ondrej M. Sales Manager Computer Software ### "Empowering Data-Driven Customer Engagement" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 14, 2025 It assists in identifying trends in customer behavior, allowing us to tailor our approach and improve satisfaction rates. Pros CustomerScore.io provides a comprehensive view of customer interactions, enabling our team to make informed decisions quickly. The integration with our existing tools enhances its utility. Cons So far, we haven’t encountered any real issues. Everything works smoothly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IV Ivo V. CMO Computer Software ### "Streamlined Customer Success Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 30, 2025 It enables us to focus our efforts on high-potential accounts, leading to increased upsell success and customer retention. Pros The platform's ability to consolidate customer data into actionable insights is impressive. It simplifies the process of identifying upsell opportunities and monitoring customer health. Cons Nothing really. We’ve been fully satisfied with the platform so far. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AS Adam S. Marketing Specialist Computer & Network Security ### "Proactive Customer Insights at Your Fingertips" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 27, 2025 It helps us proactively address customer disengagement, reducing churn rates and improving overall customer satisfaction. Pros CustomerScore.io offers a seamless way to monitor customer engagement. The real-time dashboards and intuitive scoring system allow us to identify at-risk accounts promptly, enabling timely interventions. Cons Honestly, there is nothing that comes to mind. CustomerScore.io meets all our needs effectively. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TH Tomas H. Chief Business Development Officer Research ### "Excellent tool for Customer Experience " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 17, 2025 Easy to use and powerful tool to manage your customers engagement. Improving your customer satisfaction, increasing the retention revenues. Thanks to support of the team behind this platform, we are able to growth our revenues from customers. Pros CustomerScore.io is a great tool to improve customer experience of your clients. Thanks to various type of automations and segmentation options, we have been able to establish multiple touch points over the course of customer subscription to established higher engagement. Not only that, thats to actively reaching to customer prior the renewal, we have been able to significantly increase revenues via upgrades. Easy to use, yet power tool which we love ! Cons There is nothing to dislike at this point. Team is very supportive, providing stellar support and releasing new functions and features to enhance the experience with the platform. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/10025816/Customerscore-io/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.