# Customerscore.io Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Customerscore.io Software - reviews, pricing plans, popular comparisons to other Customer Success products and more.

Source: https://www.capterra.com/p/10025816/Customerscore-io/pricing

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# 

 Customerscore.io Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 5, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Customerscore.io

## What is Customerscore.io?

Customerscore.io helps you retain and grow your customers. It’s a customer-level product analytics platform built for Customer Success and Growth teams. Customerscore.io helps you understand what drives retention, why customers churn, and where expansion opportunities come from. Based on churn and upsell signals, it automatically triggers the right campaigns and playbooks to help you win more ARR. Customerscore.io integrates with your CRM and your existing product analytics. Simply connect Hubspot, PostHog, Mixpanel, or any other tool to get started.

## What is Customerscore.io used for?

[Customer Retention](https://www.capterra.com/customer-retention-software/)[Customer Success](https://www.capterra.com/customer-success-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)

Overall rating

Based on 17 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

€119

Other, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

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## Customerscore.io alternatives

Highest Rated

[4.9 (122)](https://www.capterra.com/p/190125/Custify/reviews/)

Starting price

Contact vendor for pricing

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

[4.6 (5,720)](https://www.capterra.com/p/147657/monday-com/reviews/)

Starting price

$9.00

Per User, Per Month

[4.7 (129)](https://www.capterra.com/p/157980/ChurnZero/reviews/)

Starting price

$12000.00

Per User, Per Month

[View all alternatives](https://www.capterra.com/p/10025816/Customerscore-io/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Usage Tracking/Analytics

4.7 (15)

86.67% of 15 reviewers that rated this feature as important or highly important

Track and interpret metrics on the usage of company resources

Performance Metrics

4.8 (13)

76.92% of 13 reviewers that rated this feature as important or highly important

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Reporting/Analytics

4.8 (10)

60.00% of 10 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Predictive Analytics

4.8 (9)

44.44% of 9 reviewers that rated this feature as important or highly important

Predict future data based on historical data sets

Customer Segmentation

4.6 (8)

100.00% of 8 reviewers that rated this feature as important or highly important

Process of dividing customers into groups based on common characteristics

Engagement Tracking

4.9 (7)

85.71% of 7 reviewers that rated this feature as important or highly important

Tracks metrics that provide insight into how a user interacts with any interface or product

Customerscore.io 54 features

Informs of any account changes and notifications

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Application programming interface that allows for integration with other systems/databases

Track and analyze user behavior within a system or network

Track visitors'/audience's responses across web pages and other optimized content

Display advertising and marketing messages to users based on their browsing history and preferences

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Allow customers to cancel their subscription remotely.

Identify customers at risk of migration and activate strategies to retain them

Provides a channel for team members to share media files, communicate, and work together

Manage and track all internal and external communication conducted via calls, email, text, or chat

Configure existing workflows to meet your organization's needs

Manage, organize, and store contact information

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media.

Searchable repository of information about clients

A collection of customer information such as contact details, demographics, previous interactions, etc.

Initiate interactions with customers by proactively starting conversations or providing informational content

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Access previous interactions or concerns to maintain customer relationships

Visualize and analyze customer experience across all touchpoints and channels

Store and organize information about customers and previous interactions

Record customer information, purchase history, and other notes

Process of dividing customers into groups based on common characteristics

Pre-designed layouts that can be customized to match preferences and requirements

Combining data from different sources and providing a unified view

Assemble applications and processes by dragging over and arranging pre-built components

Plan, execute, and analyze email marketing campaigns

Manage, store and organize emails within the system or via third-party apps

Tracks metrics that provide insight into how a user interacts with any interface or product

Predefined actions automatically performed on the occurance of specific events

Use AI to generate content in the form of text, images, videos, etc.

Calculate a company, client account or person's health via a scoring system

Manage the end-to-end lifecycle, from initial setup/development to deployment and maintenance

Automate workflows and trigger campaigns based on customer actions

Observe and track the demand, usage, progress or quality of a system, product, or user

Manage and support multiple languages

Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Adjust communications based on previous interactions or personal preferences

Predict future data based on historical data sets

Streamlining repetitive tasks and activities through automated and predefined workflows

Receive notification of issues as soon as they occur

Notifications that are delivered to users as soon as an event occurs

Manage and track the renewal process for various services, subscriptions, contracts, or licenses

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Measures the retention rate and satisfaction of customers.

Monitor sales and make necessary adjustment in order to increase demand and revenue

Set up connections to third-party platforms to improve business processes

Track and interpret metrics on the usage of company resources

Guide new users to understand and become proficient in using a product or service

Create, design and manage workflows for repetitive tasks

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Features

4.8 (17)

4.8

Based on 17 reviews

## Pricing

Value for money

4.9 (17)

Free Trial

Start

€119.00

Other,Per Month

Grow

€239.00

Other,Per Month

Scale

€399.00

Other,Per Month

Value for money

4.9 (17)

4.9

Based on 17 reviews

## Integrations

[

HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[

Stripe](https://www.capterra.com/p/123889/Stripe/)[

SendGrid](https://www.capterra.com/p/204113/SendGrid/)[

Mixpanel](https://www.capterra.com/p/158740/Mixpanel/)[

Chargebee](https://www.capterra.com/p/131433/Chargebee/)[

Segment](https://www.capterra.com/p/150621/Segment/)[

Amplitude](https://www.capterra.com/p/158741/Amplitude/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

5.0 (17)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (17)

5.0

Based on 17 reviews

## User reviews

Overall rating

4.8

Based on 17 reviews

Filter by rating

5(13)

4(4)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

Vaclav M.

Customer Success Engineer

Information Technology and Services

### "Efficient onboarding with actionable customer insights"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

August 6, 2025

Excellent experience—fast onboarding, clear dashboards, health monitoring and upsell detection. Definitely recommend using the platform.

Pros

Easy setup with integrations, plus strong reporting helps us track engagement and adoption fast. Overal - quite satisfied.

Cons

No major issues—just slight integration setup time, which is worth it for the value gained. That's about it.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Dalibor R.

Business Development

Information Technology and Services

### "Playbooks and alerts give our team focus and clarity"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 5, 2025

Strong partner—helps our team predict churn and focus on growth opportunities with smart automation.

Pros

Automated triggers and predictive churn models give us real‑time visibility and confidence. The interface is intuitive and the dashboards give a clear picture of customer behavior.

Cons

Very minor points only—nothing significant, team is responsive if questions arise. Maybe just hard to find any flaws—just small details, support covers them quickly.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Todd B.

Head of Global Strategic Partnerships

Information Technology and Services

### "Highly able customer health monitoring tool"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 1, 2025

I’ve been impressed—Customerscore.io lets us act before problems arise, with clear segmentation and insights.

Pros

The interface is intuitive and the dashboards give a clear picture of customer behavior. Great little tool.

Cons

I can't think of anything negative so far, other than maybe a few initial setup steps to learn, but manageable.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Anna H.

Customer Success MAnager

Computer Software

### "End‑to‑end retention and upsell automation"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

August 1, 2025

It's very pleased experience. This platform gives us scalable engagement, valuable alerts, and fewer manual tasks. It helps us monitor our customer better and prevetn churn.

Pros

The analytics are excellent! When combined with segmentation and automation, they streamline our process.

Cons

Hard to find any flaws, just small details, however when something is wrong, support covers everything quickly.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

LC

Lukas C.

Director of channel

Information Technology and Services

### "Unified customer health monitor"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

July 1, 2025

intuitive tool that brings all customer signals under one roof. It's enabling our team to be proactive rather than reactive.

Pros

Bringing health scores, behavior alerts, and triggers into one place changed the way we approach CSM — efficient and proactive.

Cons

Just a couple of minor UI inconsistencies—support addressed them quickly. No big issues from me or team.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MS

Mike S.

Senior BusDev

Information Technology and Services

### "Smart Data + Seamless Integrations"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

June 20, 2025

Overall it’s a powerful yet user‑friendly platform that helps our team stay ahead of churn and upsells. Very pleased with the impact.

Pros

The intuitive dashboards, real‑time insights, and HubSpot integration let us act fast and accurately.

Cons

Haven't found any real issues—whatever small detail popped up was resolved immediately. No big ussies.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

OM

Ondrej M.

Sales Manager

Computer Software

### "Empowering Data-Driven Customer Engagement"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 14, 2025

It assists in identifying trends in customer behavior, allowing us to tailor our approach and improve satisfaction rates.

Pros

CustomerScore.io provides a comprehensive view of customer interactions, enabling our team to make informed decisions quickly. The integration with our existing tools enhances its utility.

Cons

So far, we haven’t encountered any real issues. Everything works smoothly.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

IV

Ivo V.

CMO

Computer Software

### "Streamlined Customer Success Management"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 30, 2025

It enables us to focus our efforts on high-potential accounts, leading to increased upsell success and customer retention.

Pros

The platform's ability to consolidate customer data into actionable insights is impressive. It simplifies the process of identifying upsell opportunities and monitoring customer health.

Cons

Nothing really. We’ve been fully satisfied with the platform so far.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AŠ

Adam S.

Marketing Specialist

Computer & Network Security

### "Proactive Customer Insights at Your Fingertips"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 27, 2025

It helps us proactively address customer disengagement, reducing churn rates and improving overall customer satisfaction.

Pros

CustomerScore.io offers a seamless way to monitor customer engagement. The real-time dashboards and intuitive scoring system allow us to identify at-risk accounts promptly, enabling timely interventions.

Cons

Honestly, there is nothing that comes to mind. CustomerScore.io meets all our needs effectively.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

TH

Tomas H.

Chief Business Development Officer

Research

### "Excellent tool for Customer Experience "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 17, 2025

Easy to use and powerful tool to manage your customers engagement. Improving your customer satisfaction, increasing the retention revenues. Thanks to support of the team behind this platform, we are able to growth our revenues from customers.

Pros

CustomerScore.io is a great tool to improve customer experience of your clients. Thanks to various type of automations and segmentation options, we have been able to establish multiple touch points over the course of customer subscription to established higher engagement. Not only that, thats to actively reaching to customer prior the renewal, we have been able to significantly increase revenues via upgrades. Easy to use, yet power tool which we love !

Cons

There is nothing to dislike at this point. Team is very supportive, providing stellar support and releasing new functions and features to enhance the experience with the platform.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/10025816/Customerscore-io/reviews/)

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