--- title: "Pluspoint Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Pluspoint Software - reviews, pricing plans, popular comparisons to other Review Management products and more." source_url: "https://www.capterra.com/p/10025825/Pluspoint/" page_type: "product" language: "en" --- # Pluspoint Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Pluspoint ## What is Pluspoint? Pluspoint is an AI-powered platform designed for multi-location businesses to enhance local SEO rankings and provide exceptional customer experiences. This all-in-one solution facilitates effortless review management by enabling collection through email, SMS, WhatsApp, and QR codes. With real-time alerts, businesses can address negative feedback promptly, preventing escalation. Beyond review management, Pluspoint offers comprehensive Analytics to deliver insights for each location, helping identify strengths and weaknesses for targeted enhancements. Users can execute focused Campaigns, streamline social media posting across platforms like Facebook, Instagram, and Google, and manage customer interactions through a centralized Inbox. By optimizing the customer journey—attracting, converting, and retaining customers—Pluspoint can generate up to 300% more reviews and boost revenue by up to 10%. ## What is Pluspoint used for? [Review Management](https://www.capterra.com/review-management-software/)[Reputation Management](https://www.capterra.com/reputation-management-software/)[Local SEO Tools](https://www.capterra.com/local-seo-tools-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $39 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Pluspoint?[Manage this product listing](https://www.g2.com/products/pluspoint/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Pluspoint 5.0 (3) VS. [4.9 (236)](https://www.capterra.com/p/176189/Okendo/reviews/) Starting Price $39 Other Starting Price $19 Other, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (3) Ease Of Use 4.8 (155) Value For Money 5.0 (3) Value For Money 4.6 (148) Customer Service 5.0 (3) Customer Service 4.8 (147) ## Pluspoint alternatives [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.9 (82)](https://www.capterra.com/p/183655/Score-My-Reviews/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars Highest Rated [TrueReview](https://www.capterra.com/p/210085/TrueReview/) [5.0 (155)](https://www.capterra.com/p/210085/TrueReview/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/210085/TrueReview/) [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) [4.5 (1,206)](https://www.capterra.com/p/169618/Trustpilot/reviews/) Starting price $299.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169618/Trustpilot/) ## FAQs about Pluspoint Overview ### What company size and specific industries is Pluspoint built for? Pluspoint is designed for multi-location businesses and franchises across a range of industries. It fits organizations that need to attract more customers, build loyalty across locations, and keep branding consistent from one site to the next. Features and Usability ### What are the key features of Pluspoint? Pluspoint offers review management and feedback tools such as review requests, review monitoring, response management, negative feedback management, and ratings/reviews. It also includes analytics and reporting features like real-time analytics, performance metrics, customizable reports, and visual analytics, plus CRM, campaign management, and third-party integrations. Integrations ### Which third-party tools and platforms does Pluspoint integrate with? Pluspoint integrates with 14 third-party tools, including HubSpot CRM, Pipedrive, Salesflare, Xero, Zapier, WhatsApp, Instagram, Meta for Business, VTEX, and SumUp. It also connects with Flowster, Google Business Review Link Generator, S-700 bluepos, and iFoodDS for marketing, sales, payments, and operations. Getting Started and Support ### What training and onboarding options does Pluspoint offer? Pluspoint provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided setup, webinars cover product topics for groups, documentation offers written reference material, and videos provide self-paced learning. Getting Started and Support ### What customer support options does Pluspoint offer? Pluspoint offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. No reviewer feedback about support is available here, so user experience details such as response speed, helpfulness, or common frustrations cannot be stated. ## Features AI summary Based on 2,212 Review Management reviews Capterra reviewers point to these as the top priorities when choosing review management software: - **Review Request** (**56%** of reviewers rated this feature as critical) - **Feedback Management** (**50%**) - **Review Monitoring** (**48%**) Pluspoint supports all three features buyers value most: **Review Request**, **Feedback Management**, and **Review Monitoring**. Together, these capabilities help businesses collect more customer input, manage responses in one place, and keep track of incoming reviews across channels, allowing teams to respond faster and maintain a stronger online reputation. Review Request 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Allows businesses to request reviews from their customers Review Monitoring 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Automatically monitor and receive alerts for any new online reviews Negative Feedback Management 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Identify, track, and respond to negative feedback Dashboard 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics Sentiment Analysis 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Categorize emotions expressed and identify if they are positive, negative or neutral Campaign Management 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Pluspoint 45 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Email Reminders: Reminders sent via email - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Campaigns: Allows for businesses to run a variety of different campaigns across different channels - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Negative Feedback Management: Identify, track, and respond to negative feedback - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Ratings/Reviews: Ratings/Reviews - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Review Badge Management: Allows businesses to manage badges from review websites. - Review Monitoring: Automatically monitor and receive alerts for any new online reviews - Review Notification: Notifies a business when a review is left - Review Request: Allows businesses to request reviews from their customers - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - SEO Management: Optimize and manage the search engine optimization efforts for a website or digital content - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Social Sharing: Allows businesses to share their videos on social media. - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Website Integration: Seamlessly integrates with 3rd party websites - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools --- Get Advice We can help you find the software with the features you need. Features 5.0 (3) 5.0 Based on 3 reviews ## Pricing Value for money 5.0 (3) Free Trial Starter $39.00 Other, Professional $69.00 Custom Contact vendor directly Value for money 5.0 (3) 5.0 Based on 3 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Salesflare](https://www.capterra.com/p/149522/Salesflare/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (3) 5.0 Based on 3 reviews ## User reviews Overall rating 5.0 Based on 3 reviews Filter by rating 5(3) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent RY Ruta Y. Marketing Manager Retail ### "Essential Local SEO and review tool for multiple locations" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 22, 2026 If you manage multiple physical locations and rely on local Google traffic, Pluspoint is a very easy and effective fix. Pros Flawless listing sync. It instantly locked in our correct hours and phone numbers across Google, Apple Maps, and dozens of directories for all four of our London shops. Inbound calls spiked within weeks, Easy review generation: we put QR codes at the tills and on delivery cards. We now get a steady stream of new Google reviews weekly without chasing them. Cons Dense dashboard: the interface is feature-rich and took a few days to get used to. It could be slightly more streamlined for busy retail environments, though customer support was great at getting me up to speed. Switched from [Birdeye](https://www.capterra.com/p/152997/BirdEye/) Price is too high, onboarding process is too complicated Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Alina T. PR manager Marketing and Advertising ### "One tool for inbox, AI chatbot, and social posting at our SaaS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 27, 2026 Wanted one tool for inbox, chatbot, and social posting instead of paying for separate platforms. Pluspoint covered all three without the cost and complexity of a heavy multi-location suite. Pros Webchat, Instagram, and Facebook DMs land in one inbox. The AI chatbot handles first-touch and deflects the repeat questions. Social publishing pushes the same post to Facebook, Instagram, and our office Google profiles in one click. Cons The chatbot needs its knowledge base kept fresh. An in-app nudge after each product update would help. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VC Vanessa C. Marketing Manager Automotive ### "Absolutely worth it!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 8, 2024 Since we started with Pluspoint, our online reviews have skyrocketed, and our ratings have gone from 3.3 to 4.7! We’re also seeing way more engagement on Google, with interactions up over 50%. Pros The review management feature feels like having a personal assistant; it’s taken a huge weight off our shoulders. Plus, the support team is amazing! They’re always there when we need them, and you can tell they really get what we do. Cons If there's one thing I’d suggest, it would be adding more customization options for reports. Having more flexibility to tailor reports for different stakeholders would be a big plus. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. 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