--- title: "NFON Contact Center Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about NFON Contact Center Software - reviews, pricing plans, popular comparisons to other Call Center products and more." source_url: "https://www.capterra.com/p/10025865/Contact-Center-Hub/" page_type: "product" language: "en" --- # NFON Contact Center Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) NFON Contact Center ## What is NFON Contact Center? NFON Contact Center Hub transforms a traditional call center into a powerful, AI-driven communication hub. By integrating voice, email, chat, and social media into a single platform, it streamlines every customer interaction. Agents gain full caller insights through CRM and ticketing integration, while intelligent call routing directs conversations to the right team. Real-time reporting and AI features reduce repetitive tasks, allowing agents to focus on delivering personalized support. The scalable, cloud-based setup can adapt to any business size, eliminates the need for outdated hardware, and ensures GDPR-compliant data protection. With NFON Contact Center Hub, your call center can handle inbound and outbound calls more efficiently, enhance customer satisfaction, and easily scale as your business grows—all within one intuitive solution. Request a demo today! ## What is NFON Contact Center used for? [Contact Center](https://www.capterra.com/contact-center-software/)[Live Chat](https://www.capterra.com/live-chat-software/)[Call Center](https://www.capterra.com/call-center-software/) Top alternative Featured Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €42 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for NFON Contact Center?[Manage this product listing](https://www.g2.com/products/nfon-contact-center/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### NFON Contact Center 4.3 (4) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price €42 Per User, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (4) Ease Of Use 4.6 (118) Value For Money 3.5 (4) Value For Money 4.6 (118) Customer Service 3.8 (4) Customer Service 4.7 (118) ## NFON Contact Center alternatives [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars Highest Rated [Sobot Nexus](https://www.capterra.com/p/10025756/Sobot/) [4.9 (118)](https://www.capterra.com/p/10025756/Sobot/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10025756/Sobot/) [Ringover](https://www.capterra.com/p/169627/RingOver/) [4.7 (888)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169627/RingOver/) [Amazon Connect](https://www.capterra.com/p/234575/Amazon-Connect/) [4.5 (96)](https://www.capterra.com/p/234575/Amazon-Connect/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/234575/Amazon-Connect/) ## FAQs about NFON Contact Center Overview ### What company size and specific industries is NFON Contact Center built for? NFON Contact Center is designed for global businesses across Europe and channel partners that need scalable, omnichannel customer communication tools. The vendor description does not name specific industries or company sizes, but it indicates a fit for organizations with broad customer engagement needs and growing support operations. Features and Usability ### What are the key features of NFON Contact Center? NFON Contact Center offers call center management tools such as automatic call distribution, IVR, call routing, call recording, and call monitoring. It also includes multi-channel communication through live chat, email management, SMS messaging, and social media integration, plus real-time analytics, workforce management, and CRM integration. Pricing ### How much does it cost and what fees or limitations are included? NFON Contact Center starts with a €500 one-time set-up cost for implementation. No recurring subscription price or plan tiers are listed in the provided pricing data, and the only stated fee is the flat-rate setup charge for the setup service. Integrations ### Which third-party tools and platforms does NFON Contact Center integrate with? NFON Contact Center integrates with over 20 third-party tools and platforms, including CRM and support systems such as HubSpot CRM, HubSpot Sales Hub, HubSpot Service Hub, Salesforce Platform, Oracle Cloud CX, Pipedrive, SugarCRM, Freshdesk, and Microsoft Teams. It also connects with Bullhorn, Copper, Shopify, and SAP Integration Suite. Getting Started and Support ### What training and onboarding options does NFON Contact Center offer? NFON Contact Center provides in-person training, live online sessions, and documentation to help teams get started. In-person training supports direct guided instruction, live online sessions allow remote training with instructors, and documentation offers written reference material for self-paced review and ongoing support. Getting Started and Support ### What customer support options does NFON Contact Center offer? NFON Contact Center provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. Support quality cannot be assessed here because no reviewer feedback on support is available, so the listed channels are the only confirmed options. ## Features AI summary Based on 3,851 Call Center reviews Capterra data shows that buyers of call center software rank the following features as their top priorities: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**44%**) NFON Contact Center supports all three features that reviewers rate most highly: **Call Center Management**, **Call Logging**, and **Call Monitoring**. Together, these capabilities help businesses manage daily contact center operations, keep accurate records of customer interactions, and review agent performance in real time, allowing teams to improve service quality and handle calls more efficiently. Call Center Management 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Monitoring 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Recording 3.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Reporting/Analytics 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Interaction Tracking 4.3 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Track interaction history by documenting conversations for contacts Quality Management 4.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. NFON Contact Center 99 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Agent Interface: Agents can view and manage all customer requests and interactions. - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Automated Responses: Automatic reply functionality for incoming messages - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Call Distribution: Distribute/route/connect calls - Autoresponders: Create and automatically send premade copy in response to customer messages - Batch Communications: Send messages, notifications, or documents to an entire customer base at the same time - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tagging: Highlight specific time marks for annotation and review purposes - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transcription: Voice conversion to text - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Document Storage: Store and organize documents in a centralized system - Email Management: Manage, store and organize emails within the system or via third-party apps - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Geotargeting: Geographic location of visitors determines behavior of the software - Group Messaging: Group messaging lets multiple people carry on a group conversation - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Inbox Management: Organize, prioritize, and manage incoming communications - Interaction Tracking: Track interaction history by documenting conversations for contacts - Interactive Content: Allow the audience to interact or engage with the content - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Live Chat: Ability to chat online in real time - Machine Learning: Enable businesses to implement machine learning algorithms on business data such as sales and revenue - Manual Dialer: Agents choose who to call and when - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Multi-User Collaboration: Two-way actions and communication between multiple users in real time - Natural Language Processing: Process and analyze human language in text or audio form - On-Demand Communications: Generate personalized communications upon request to meet customer needs - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Personalization: Adjust communications based on previous interactions or personal preferences - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Quality Management: Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Screen Sharing: Digitally share screen view with others - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Single Sign On: Allow users to access multiple services after entering their login credentials once - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Support Ticket Management: Allow customers/users to submit support queries and service requests - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Video Call Recording: Record and playback video calls - Video Conferencing: Connect with meeting participants remotely over video - Video Support: Supports various video file formats - Virtual Voicemail: Voice messages are stored online and accessible via a visual interface - Voice Mail: Computer-based system that allows users to send and receive voice messages - Voice Recognition: Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking - Workflow Management: Create, design and manage workflows for repetitive tasks - Workforce Management: A set of processes to optimize the productivity of its employees --- Get Advice We can help you find the software with the features you need. Features 4.8 (4) 4.8 Based on 4 reviews ## Pricing Value for money 3.5 (4) [View pricing plan details](https://www.capterra.com/p/10025865/Contact-Center-Hub/pricing/) NFON Contact Center Hub €42.00 Per User,Per Month Set-up costs €500.00 Flat Rate,One Time It includes: - setup Value for money 3.5 (4) 3.5 Based on 4 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ Bullhorn](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.8 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.8 (4) 3.8 Based on 4 reviews ## User reviews Overall rating 4.3 Based on 4 reviews Filter by rating 5(1) 4(3) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent TA Till A. Senior Manager Automotive ### "Effizient und benutzerfreundlich" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 January 4, 2025 Meine Erfahrung mit dem Contact Center Hub ist überwiegend positiv. Die Plattform ist intuitiv, unterstützt effizientes Arbeiten und bietet wertvolle Einblicke durch Analyse-Tools. Es gibt aber Verbesserungspotenzial bei der Anpassung und Performance bei hoher Auslastung. Insgesamt eine solide Lösung für Kundenmanagement. Pros Am besten gefällt mir die Benutzerfreundlichkeit des Contact Center Hubs. Die intuitive Oberfläche, schnelle Integration und die umfangreichen Analyse-Tools erleichtern die Verwaltung von Kundeninteraktionen enorm. Cons Die Anpassungsmöglichkeiten könnten umfangreicher sein, und gelegentlich gibt es Verzögerungen bei der Synchronisation von Daten. Zudem könnten die Kosten bei größerer Skalierung schnell steigen. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JP Jens P. Service Manager und ECM Consultant Computer Networking ### "Intuitives, flexibles Tool für die Verbesserung des Services" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 2.0 2.0 Likelihood to Recommend 9/10 December 5, 2024 Der NFON CCHUB revolutioniert die Kundenkommunikation in unserer Firma mit einer zentralisierten, cloudbasierten Lösung. Dank Echtzeit-Analysen und flexibler Steuerung ermöglicht er eine nahtlose Integration in bestehende Prozesse und steigert die Effizienz im Kundenservice. Skalierbar und intuitiv bedienbar, ist der CCHUB die ideale Plattform für Unternehmen, die auf exzellenten Service setzen und ihren Kunden eine schnelle, personalisierte Betreuung bieten möchten. Perfekt für zukunftsorientierte Kommunikation. Pros Ein zentrales System für viele Aktivitäten: CRM, Ticketsystem, Telefonie ... Live Aktivitäten und Monitoring Cons Der Support dauert aktuell noch sehr lang. Bis auf die Schulung im CCHUB selbst sind tiefere Einblicke nur selbst zu erarbeiten oder sich dann über Zertifizierung zu holen. Alternatives considered [Talkdesk](https://www.capterra.com/p/132852/Talkdesk/) Reasons for choosing NFON Contact Center perfekte Anbindung an unsere NFON Anlage und das UI ist deutlich angenehmer Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TS Tobias S. IT-Consulting und Projektmanagement Information Technology and Services ### "Starkes Tool mit aufwändigem Bereitstellungsprozess" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 December 4, 2024 Die Erfahrungen beziehen sich bisher nur auf den aufwändigen Presales Prozess. Das Produkt selbst wurde bisher immer nur präsentiert. Pros Die verschiedenen Arten der Integrationen und dass es sowohl mit der hauseigenen Cloud PBX (Cloudya) als auch mit anderen Systemen wie z.B. Microsoft Teams gekoppelt werden kann. Cons Der aufwändige Prozess der Bereitstellung sowie die Implementierung nur durch den Hersteller / Anbieter selbst. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. KW Kenny W. Geschäftsleitung Information Technology and Services ### "CCHUB 12 Monate nach Einführung für eigenen Service" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 4, 2024 CCHUB eingeführt um das Servicelevel für unsere Kunden zu steigern und Teams an verschiedenen Standorten zentral monitoren zu können. CCHUB hat sogar in Downtime nfon dafür gesorgt, dass über Weboberfläche weiterhin Support geleistet werden konnte. Pros Intuitive Bedienung. Schnelle Installation. Lizenzen nach Anforderungen in verschiedenen Kategorien buchbar. Monatlich anpassbar. Sehr guter Support. Cons Aktuell keine Einschränkungen in den vergangenen 12 Monaten festgestellt. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.