# NFON Contact Center Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about NFON Contact Center Software - reviews, pricing plans, popular comparisons to other Call Center products and more. Source: https://www.capterra.com/p/10025865/Contact-Center-Hub --- # NFON Contact Center Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) NFON Contact Center ## What is NFON Contact Center? NFON Contact Center Hub transforms a traditional call center into a powerful, AI-driven communication hub. By integrating voice, email, chat, and social media into a single platform, it streamlines every customer interaction. Agents gain full caller insights through CRM and ticketing integration, while intelligent call routing directs conversations to the right team. Real-time reporting and AI features reduce repetitive tasks, allowing agents to focus on delivering personalized support. The scalable, cloud-based setup can adapt to any business size, eliminates the need for outdated hardware, and ensures GDPR-compliant data protection. With NFON Contact Center Hub, your call center can handle inbound and outbound calls more efficiently, enhance customer satisfaction, and easily scale as your business grows—all within one intuitive solution. Request a demo today! ## What is NFON Contact Center used for? [Contact Center](https://www.capterra.com/contact-center-software/)[Live Chat](https://www.capterra.com/live-chat-software/)[Call Center](https://www.capterra.com/call-center-software/) Top alternative Featured Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €42 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for NFON Contact Center?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.nfon.com&name=NFON Contact Center) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### NFON Contact Center 4.3 (4) VS. [4.7 (869)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting Price €42 Per User, Per Month Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (4) Ease Of Use 4.8 (869) Value For Money 3.5 (4) Value For Money 4.5 (781) Customer Service 3.8 (4) Customer Service 4.6 (800) ## NFON Contact Center alternatives [4.7 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars Highest Rated [Sobot](https://www.capterra.com/p/10025756/Sobot/) [4.9 (95)](https://www.capterra.com/p/10025756/Sobot/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10025756/Sobot/) [Amazon Connect](https://www.capterra.com/p/234575/Amazon-Connect/) [4.5 (93)](https://www.capterra.com/p/234575/Amazon-Connect/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/234575/Amazon-Connect/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Interaction Tracking 4.3 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Track interaction history by documenting conversations for contacts Quality Management 4.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. Automated Routing 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Tickets are automatically assigned to specific agents based on predefined rules Automatic Call Distribution 4.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Distribute/route/connect calls Call Center Management 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Recording 3.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes NFON Contact Center 101 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Agents can view and manage all customer requests and interactions. System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases System that automatically dials calls Automatic reply functionality for incoming messages Tickets are automatically assigned to specific agents based on predefined rules Distribute/route/connect calls Create and automatically send premade copy in response to customer messages Send messages, notifications, or documents to an entire customer base at the same time Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Manage and track all past and future calls. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Provide agents with a typical response for common call subject matter Highlight specific time marks for annotation and review purposes Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Voice conversion to text Transfers live calls to other agents Schedules callback times Identify the number and contact information of a caller before answering the phone Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Provides a channel for team members to share media files, communicate, and work together Track and manage adherence to policies for any service, product, process, or supplier Computer-telephony integration is the use of computers to manage telephone calls Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Generative AI can be employed to generate content in different forms, such as text, images, music, and videos Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Add customized logos and colors to align with company branding Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Store and organize documents in a centralized system Manage, store and organize emails within the system or via third-party apps Public or private sharing of digital files such as documents, audio/video, images, and more Use AI to generate content in the form of text, images, videos, etc. Geographic location of visitors determines behavior of the software Group messaging lets multiple people carry on a group conversation A call center that primarily receives calls, typically customer service focused Organize, prioritize, and manage incoming communications Track interaction history by documenting conversations for contacts Allow the audience to interact or engage with the content Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Ability to chat online in real time Enable businesses to implement machine learning algorithms on business data such as sales and revenue Agents choose who to call and when Manage the process of planning and scheduling meetings, including agenda creation Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages Two-way actions and communication between multiple users in real time Process and analyze human language in text or audio form Generate personalized communications upon request to meet customer needs A call center that primarily makes calls, typically sales focused Organize and manage the accomplishments and development of employees or performance of applications or systems Adjust communications based on previous interactions or personal preferences Generative AI models can create personalized recommendations for users based on their preferences and behavior. System calls multiple numbers at once and connects the agent to the first number that answers Copy on the page or chat window encouraging the user to engage with the chat option Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Engage in direct, instant messaging with consumers Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Digitally share screen view with others Search and filter data across systems to locate required information by entering keywords or certain criteria Allow users to access multiple services after entering their login credentials once Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Allow customers/users to submit support queries and service requests Create, manage and track all task activities and progression Set up connections to third-party platforms to improve business processes View messages sent by both parties during the chat conversation Transfer queries and organize messages between agents Presenter can see and hear participants and vice versa Record and playback video calls Connect with meeting participants remotely over video Supports various video file formats Voice messages are stored online and accessible via a visual interface Computer-based system that allows users to send and receive voice messages Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking Create, design and manage workflows for repetitive tasks A set of processes to optimize the productivity of its employees Get Advice We can help you find the software with the features you need. Features 4.8 (4) 4.8 Based on 4 reviews ## Pricing Value for money 3.5 (4) NFON Contact Center Hub €42.00 Per User,Per Month Set-up costs €500.00 Flat Rate,One Time It includes: - setup Value for money 3.5 (4) 3.5 Based on 4 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ Bullhorn ATS & CRM](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.8 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.8 (4) 3.8 Based on 4 reviews ## User reviews Overall rating 4.3 Based on 4 reviews Filter by rating 5(1) 4(3) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent TA Till A. Senior Manager Automotive ### "Effizient und benutzerfreundlich" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 January 4, 2025 Meine Erfahrung mit dem Contact Center Hub ist überwiegend positiv. Die Plattform ist intuitiv, unterstützt effizientes Arbeiten und bietet wertvolle Einblicke durch Analyse-Tools. Es gibt aber Verbesserungspotenzial bei der Anpassung und Performance bei hoher Auslastung. Insgesamt eine solide Lösung für Kundenmanagement. Pros Am besten gefällt mir die Benutzerfreundlichkeit des Contact Center Hubs. Die intuitive Oberfläche, schnelle Integration und die umfangreichen Analyse-Tools erleichtern die Verwaltung von Kundeninteraktionen enorm. Cons Die Anpassungsmöglichkeiten könnten umfangreicher sein, und gelegentlich gibt es Verzögerungen bei der Synchronisation von Daten. Zudem könnten die Kosten bei größerer Skalierung schnell steigen. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JP Jens P. Service Manager und ECM Consultant Computer Networking ### "Intuitives, flexibles Tool für die Verbesserung des Services" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 2.0 2.0 Likelihood to Recommend 9/10 December 5, 2024 Der NFON CCHUB revolutioniert die Kundenkommunikation in unserer Firma mit einer zentralisierten, cloudbasierten Lösung. Dank Echtzeit-Analysen und flexibler Steuerung ermöglicht er eine nahtlose Integration in bestehende Prozesse und steigert die Effizienz im Kundenservice. Skalierbar und intuitiv bedienbar, ist der CCHUB die ideale Plattform für Unternehmen, die auf exzellenten Service setzen und ihren Kunden eine schnelle, personalisierte Betreuung bieten möchten. Perfekt für zukunftsorientierte Kommunikation. Pros Ein zentrales System für viele Aktivitäten: CRM, Ticketsystem, Telefonie ... Live Aktivitäten und Monitoring Cons Der Support dauert aktuell noch sehr lang. Bis auf die Schulung im CCHUB selbst sind tiefere Einblicke nur selbst zu erarbeiten oder sich dann über Zertifizierung zu holen. Alternatives considered [Talkdesk](https://www.capterra.com/p/132852/Talkdesk/) Reasons for choosing NFON Contact Center perfekte Anbindung an unsere NFON Anlage und das UI ist deutlich angenehmer Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TS Tobias S. IT-Consulting und Projektmanagement Information Technology and Services ### "Starkes Tool mit aufwändigem Bereitstellungsprozess" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 December 4, 2024 Die Erfahrungen beziehen sich bisher nur auf den aufwändigen Presales Prozess. Das Produkt selbst wurde bisher immer nur präsentiert. Pros Die verschiedenen Arten der Integrationen und dass es sowohl mit der hauseigenen Cloud PBX (Cloudya) als auch mit anderen Systemen wie z.B. Microsoft Teams gekoppelt werden kann. Cons Der aufwändige Prozess der Bereitstellung sowie die Implementierung nur durch den Hersteller / Anbieter selbst. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KW Kenny W. Geschäftsleitung Information Technology and Services ### "CCHUB 12 Monate nach Einführung für eigenen Service" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 4, 2024 CCHUB eingeführt um das Servicelevel für unsere Kunden zu steigern und Teams an verschiedenen Standorten zentral monitoren zu können. CCHUB hat sogar in Downtime nfon dafür gesorgt, dass über Weboberfläche weiterhin Support geleistet werden konnte. Pros Intuitive Bedienung. Schnelle Installation. Lizenzen nach Anforderungen in verschiedenen Kategorien buchbar. Monatlich anpassbar. Sehr guter Support. Cons Aktuell keine Einschränkungen in den vergangenen 12 Monaten festgestellt. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)