# NFON Contact Center Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about NFON Contact Center Software - reviews, pricing plans, popular comparisons to other Call Center products and more.

Source: https://www.capterra.com/p/10025865/Contact-Center-Hub

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# 

 NFON Contact Center Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

NFON Contact Center

## What is NFON Contact Center?

NFON Contact Center Hub transforms a traditional call center into a powerful, AI-driven communication hub. By integrating voice, email, chat, and social media into a single platform, it streamlines every customer interaction. Agents gain full caller insights through CRM and ticketing integration, while intelligent call routing directs conversations to the right team. Real-time reporting and AI features reduce repetitive tasks, allowing agents to focus on delivering personalized support. The scalable, cloud-based setup can adapt to any business size, eliminates the need for outdated hardware, and ensures GDPR-compliant data protection. With NFON Contact Center Hub, your call center can handle inbound and outbound calls more efficiently, enhance customer satisfaction, and easily scale as your business grows—all within one intuitive solution. Request a demo today!

## What is NFON Contact Center used for?

[Contact Center](https://www.capterra.com/contact-center-software/)[Live Chat](https://www.capterra.com/live-chat-software/)[Call Center](https://www.capterra.com/call-center-software/)

Top alternative

Featured

Overall rating

Based on 4 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

€42

Per User, Per Month

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### NFON Contact Center

4.3 (4)

VS.

[4.7 (855)](https://www.capterra.com/p/169627/RingOver/reviews/)

Starting Price

€42

Per User, Per Month

Starting Price

$29

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.3 (4)

Ease Of Use

4.8 (855)

Value For Money

3.5 (4)

Value For Money

4.5 (767)

Customer Service

3.8 (4)

Customer Service

4.6 (786)

## NFON Contact Center alternatives

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

[4.4 (4,070)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting price

$39.00

Per User, Per Month

Highest Rated

[Sobot](https://www.capterra.com/p/10025756/Sobot/)

[4.9 (91)](https://www.capterra.com/p/10025756/Sobot/reviews/)

Starting price

Contact vendor for pricing

[Learn More](https://www.capterra.com/p/10025756/Sobot/)

[Amazon Connect](https://www.capterra.com/p/234575/Amazon-Connect/)

[4.5 (91)](https://www.capterra.com/p/234575/Amazon-Connect/reviews/)

Starting price

Contact vendor for pricing

[Learn More](https://www.capterra.com/p/234575/Amazon-Connect/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Interaction Tracking

4.3 (3)

100.00% of 3 reviewers that rated this feature as important or highly important

Track interaction history by documenting conversations for contacts

Quality Management

4.7 (3)

100.00% of 3 reviewers that rated this feature as important or highly important

Focuses on improving processes by collecting data and spotting bottlenecks or other challenges.

Automated Routing

4.5 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Tickets are automatically assigned to specific agents based on predefined rules

Automatic Call Distribution

4.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Distribute/route/connect calls

Call Center Management

4.5 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Call Recording

3.5 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Record the audio of phone conversations for quality assurance purposes

NFON Contact Center 101 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Agents can view and manage all customer requests and interactions.

System alerts about the need to escalate an issue or request

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

System that automatically dials calls

Automatic reply functionality for incoming messages

Tickets are automatically assigned to specific agents based on predefined rules

Distribute/route/connect calls

Create and automatically send premade copy in response to customer messages

Send messages, notifications, or documents to an entire customer base at the same time

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Manage and track all past and future calls.

Collects essential call data such as call origin, call destination, call length, and other transaction details

Listen to live phone conversations for the purpose of training and assessing agent performance

Record the audio of phone conversations for quality assurance purposes

Track and report on all incoming and outgoing calls

Sends voice calls to a specific queue based on predetermined criteria

Provide agents with a typical response for common call subject matter

Highlight specific time marks for annotation and review purposes

Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number

Voice conversion to text

Transfers live calls to other agents

Schedules callback times

Identify the number and contact information of a caller before answering the phone

Communicate using direct chat or messages within the system

AI-based platform which conducts a conversation via auditory or textual methods

Provides a channel for team members to share media files, communicate, and work together

Track and manage adherence to policies for any service, product, process, or supplier

Computer-telephony integration is the use of computers to manage telephone calls

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Manage, organize, and store contact information

Generative AI can be employed to generate content in different forms, such as text, images, music, and videos

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

A collection of customer information such as contact details, demographics, previous interactions, etc.

Access previous interactions or concerns to maintain customer relationships

Add customized logos and colors to align with company branding

Alter the layout and content of reports

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Import and export data to and from software applications

Store and organize documents in a centralized system

Manage, store and organize emails within the system or via third-party apps

Public or private sharing of digital files such as documents, audio/video, images, and more

Use AI to generate content in the form of text, images, videos, etc.

Geographic location of visitors determines behavior of the software

Group messaging lets multiple people carry on a group conversation

A call center that primarily receives calls, typically customer service focused

Organize, prioritize, and manage incoming communications

Track interaction history by documenting conversations for contacts

Allow the audience to interact or engage with the content

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Ability to chat online in real time

Enable businesses to implement machine learning algorithms on business data such as sales and revenue

Agents choose who to call and when

Manage the process of planning and scheduling meetings, including agenda creation

Access software remotely via mobile devices

Observe and track the demand, usage, progress or quality of a system, product, or user

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Manage and support multiple languages

Two-way actions and communication between multiple users in real time

Process and analyze human language in text or audio form

Generate personalized communications upon request to meet customer needs

A call center that primarily makes calls, typically sales focused

Organize and manage the accomplishments and development of employees or performance of applications or systems

Adjust communications based on previous interactions or personal preferences

Generative AI models can create personalized recommendations for users based on their preferences and behavior.

System calls multiple numbers at once and connects the agent to the first number that answers

Copy on the page or chat window encouraging the user to engage with the chat option

Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls

Focuses on improving processes by collecting data and spotting bottlenecks or other challenges.

Monitor wait time and abandonment for incoming requests that have not been routed

Analyze and gain insights into data in real-time

Engage in direct, instant messaging with consumers

Receive data and information in real time

Active monitoring of systems, applications, or networks

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Digitally share screen view with others

Search and filter data across systems to locate required information by entering keywords or certain criteria

Allow users to access multiple services after entering their login credentials once

Send messages via SMS

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Allow customers/users to submit support queries and service requests

Create, manage and track all task activities and progression

Set up connections to third-party platforms to improve business processes

View messages sent by both parties during the chat conversation

Transfer queries and organize messages between agents

Presenter can see and hear participants and vice versa

Record and playback video calls

Connect with meeting participants remotely over video

Supports various video file formats

Voice messages are stored online and accessible via a visual interface

Computer-based system that allows users to send and receive voice messages

Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking

Create, design and manage workflows for repetitive tasks

A set of processes to optimize the productivity of its employees

Get Advice

We can help you find the software with the features you need.

Features

4.8 (4)

4.8

Based on 4 reviews

## Pricing

Value for money

3.5 (4)

NFON Contact Center Hub

€42.00

Per User,Per Month

Set-up costs

€500.00

Flat Rate,One Time

It includes:

-   setup

Value for money

3.5 (4)

3.5

Based on 4 reviews

## Integrations

[

WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[

Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[

Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[

Shopify](https://www.capterra.com/p/83891/Shopify/)[

HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[

Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[

Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[

Bullhorn ATS & CRM](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

3.8 (4)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

3.8 (4)

3.8

Based on 4 reviews

## User reviews

Overall rating

4.3

Based on 4 reviews

Filter by rating

5(1)

4(3)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

TA

Till A.

Senior Manager

Automotive

### "Effizient und benutzerfreundlich"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

January 4, 2025

Meine Erfahrung mit dem Contact Center Hub ist überwiegend positiv. Die Plattform ist intuitiv, unterstützt effizientes Arbeiten und bietet wertvolle Einblicke durch Analyse-Tools. Es gibt aber Verbesserungspotenzial bei der Anpassung und Performance bei hoher Auslastung. Insgesamt eine solide Lösung für Kundenmanagement.

Pros

Am besten gefällt mir die Benutzerfreundlichkeit des Contact Center Hubs. Die intuitive Oberfläche, schnelle Integration und die umfangreichen Analyse-Tools erleichtern die Verwaltung von Kundeninteraktionen enorm.

Cons

Die Anpassungsmöglichkeiten könnten umfangreicher sein, und gelegentlich gibt es Verzögerungen bei der Synchronisation von Daten. Zudem könnten die Kosten bei größerer Skalierung schnell steigen.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JP

Jens P.

Service Manager und ECM Consultant

Computer Networking

### "Intuitives, flexibles Tool für die Verbesserung des Services"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

2.0

2.0

Likelihood to Recommend

9/10

December 5, 2024

Der NFON CCHUB revolutioniert die Kundenkommunikation in unserer Firma mit einer zentralisierten, cloudbasierten Lösung. Dank Echtzeit-Analysen und flexibler Steuerung ermöglicht er eine nahtlose Integration in bestehende Prozesse und steigert die Effizienz im Kundenservice. Skalierbar und intuitiv bedienbar, ist der CCHUB die ideale Plattform für Unternehmen, die auf exzellenten Service setzen und ihren Kunden eine schnelle, personalisierte Betreuung bieten möchten. Perfekt für zukunftsorientierte Kommunikation.

Pros

Ein zentrales System für viele Aktivitäten: CRM, Ticketsystem, Telefonie ... Live Aktivitäten und Monitoring

Cons

Der Support dauert aktuell noch sehr lang. Bis auf die Schulung im CCHUB selbst sind tiefere Einblicke nur selbst zu erarbeiten oder sich dann über Zertifizierung zu holen.

Alternatives considered

[Talkdesk](https://www.capterra.com/p/132852/Talkdesk/)

Reasons for choosing NFON Contact Center

perfekte Anbindung an unsere NFON Anlage und das UI ist deutlich angenehmer

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

TS

Tobias S.

IT-Consulting und Projektmanagement

Information Technology and Services

### "Starkes Tool mit aufwändigem Bereitstellungsprozess"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

December 4, 2024

Die Erfahrungen beziehen sich bisher nur auf den aufwändigen Presales Prozess. Das Produkt selbst wurde bisher immer nur präsentiert.

Pros

Die verschiedenen Arten der Integrationen und dass es sowohl mit der hauseigenen Cloud PBX (Cloudya) als auch mit anderen Systemen wie z.B. Microsoft Teams gekoppelt werden kann.

Cons

Der aufwändige Prozess der Bereitstellung sowie die Implementierung nur durch den Hersteller / Anbieter selbst.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

KW

Kenny W.

Geschäftsleitung

Information Technology and Services

### "CCHUB 12 Monate nach Einführung für eigenen Service"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

December 4, 2024

CCHUB eingeführt um das Servicelevel für unsere Kunden zu steigern und Teams an verschiedenen Standorten zentral monitoren zu können. CCHUB hat sogar in Downtime nfon dafür gesorgt, dass über Weboberfläche weiterhin Support geleistet werden konnte.

Pros

Intuitive Bedienung. Schnelle Installation. Lizenzen nach Anforderungen in verschiedenen Kategorien buchbar. Monatlich anpassbar. Sehr guter Support.

Cons

Aktuell keine Einschränkungen in den vergangenen 12 Monaten festgestellt.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

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[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

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[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

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