# Jelly Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Jelly Software - reviews, pricing plans, popular comparisons to other Email Management products and more. Source: https://www.capterra.com/p/10025890/Jelly --- # Jelly Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on November 24, 2024 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Jelly ## What is Jelly? Jelly is a shared inbox that makes it simple and affordable for a team of people to share an email address (or several addresses). Whether you’re doing customer support, dealing with clients, managing your community, or something else entirely, your team deserves software that can help them focus on what really matters: conversations. With Jelly, you'll stop stepping on each other's toes and losing important messages, and save some money in the process. It's the best way to jam on email as a team! From the good people at Good Enough. ## What is Jelly used for? [Email Management](https://www.capterra.com/email-management-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $29 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Jelly?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://goodenough.us&name=Jelly) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Jelly 5.0 (1) VS. [4.6 (3,445)](https://www.capterra.com/p/132996/brevo/reviews/) Starting Price $29 Flat Rate, Per Month Starting Price $9 Usage Based, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.6 (13,337) Value For Money 5.0 (1) Value For Money 4.5 (10,097) Customer Service 5.0 (1) Customer Service 4.5 (9,890) ## Jelly alternatives Highest Rated [Gmail](https://www.capterra.com/p/202338/Gmail/) [4.8 (13,401)](https://www.capterra.com/p/202338/Gmail/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/202338/Gmail/) [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) [4.7 (17,556)](https://www.capterra.com/p/247901/Google-Workspace/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/247901/Google-Workspace/) [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) [4.5 (2,451)](https://www.capterra.com/p/227138/Microsoft-Outlook/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/227138/Microsoft-Outlook/) [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) [4.6 (14,075)](https://www.capterra.com/p/227157/Microsoft-365/reviews/) Starting price $6.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/227157/Microsoft-365/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Collaboration Tools 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Provides a channel for team members to share media files, communicate, and work together Inbox Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Organize, prioritize, and manage incoming communications Response Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Planning and managing of resources and procedures to mitigate the impact of events and incidents Shared Inboxes 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important An email inbox that can be accessed and managed by multiple individuals Tagging 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Attach digital tags to documents and assets for identification, search, or monitoring purposes Email Monitoring Ability to oversee and optimize the operations of a mail server Jelly 9 features Provides a channel for team members to share media files, communicate, and work together Ability to oversee and optimize the operations of a mail server Track delivered, received, and opened emails Organize, prioritize, and manage incoming communications Planning and managing of resources and procedures to mitigate the impact of events and incidents An email inbox that can be accessed and managed by multiple individuals Allow customers/users to submit support queries and service requests Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, design and manage workflows for repetitive tasks Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Free Trial Jelly $29.00 Flat Rate,Per Month It includes: - Unlimited team members - Unlimited conversations - Up to 3 shared email addresses - Real human support Royal Jelly $69.00 Flat Rate,Per Month It includes: - Unlimited team members - Unlimited conversations - Unlimited shared email addresses - Real human support - Slack integration Value for money 5.0 (1) 5.0 Based on 1 reviews ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MS Murray S. Organiser Computer Software ### "A simple, affordable shared inbox for teams. Perfect." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 11, 2024 Jelly has been great, we love working with a small company with real human support. It's the shared inbox software we always hoped for. Pros Jelly is a simple and affordable shared inbox for teams that just need to share email addresses, without any of the complication or expense of bigger, more expensive products like ZenDesk. Jelly makes it easy to share responsibility for handling conversations our users start, and initiating new conversations. Any one of us can jump in and even take the lead on conversations after they've stated. It makes it trivial to see the whole conversation history. Flat-rate pricing really helps us; per-seat pricing penalises us every time a new volunteer wants to help out. Cons It'd be good to have more collaboration features -- seeing who has read what, collaborating on drafts. I've spoken to the team though, and these are coming soon. Alternatives considered [Missive](https://www.capterra.com/p/152884/Missive/) [Help Scout](https://www.capterra.com/p/136909/Help-Scout/) [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) [Helpwise](https://www.capterra.com/p/197123/Helpwise/) [Front](https://www.capterra.com/p/132901/Front/) Reasons for choosing Jelly All of these are way too expensive and do far more than we need. We don't like forcing all conversations to be "tickets"; these are just people asking questions, and we often need to start conversations too, it's not just about reacting to support requests. Per-seat pricing makes us wary every time a new user needs to access the software, and yet the software only works well when everyone in the group can use it. Jelly's flat rate is way better for us. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)