--- title: "Jelly Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Jelly Software - reviews, pricing plans, popular comparisons to other Help Desk products and more." source_url: "https://www.capterra.com/p/10025890/Jelly/" page_type: "product" language: "en" --- # Jelly Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Jelly ## What is Jelly? Jelly is a shared inbox that makes it simple and affordable for a team of people to share an email address (or several addresses). Whether you’re doing customer support, dealing with clients, managing your community, or something else entirely, your team deserves software that can help them focus on what really matters: conversations. With Jelly, you'll stop stepping on each other's toes and losing important messages, and save some money in the process. It's the best way to jam on email as a team! From the good people at Good Enough. ## What is Jelly used for? [Email Management](https://www.capterra.com/email-management-software/)[Help Desk](https://www.capterra.com/help-desk-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $29 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Jelly?[Manage this product listing](https://www.g2.com/products/good-enough-jelly/claim_requests/new?auto=true) ## Jelly Overview Updated September 2026 AI summary Jelly is a cloud-based email management solution designed for small and midsize businesses seeking to organize shared inboxes and coordinate team responses. It offers collaboration tools, email tracking, tagging, and supports multiple user accounts. Notable features include email monitoring, support ticket management, and workflow management, helping teams handle communication and response workflows more efficiently. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Jelly 5.0 (1) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $29 Flat Rate, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.6 (13,495) Value For Money 5.0 (1) Value For Money 4.6 (10,234) Customer Service 5.0 (1) Customer Service 4.7 (10,023) ## Jelly alternatives Highest Rated [Gmail](https://www.capterra.com/p/202338/Gmail/) [4.8 (13,559)](https://www.capterra.com/p/202338/Gmail/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/202338/Gmail/) [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) [4.5 (2,522)](https://www.capterra.com/p/227138/Microsoft-Outlook/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/227138/Microsoft-Outlook/) [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) [4.7 (17,715)](https://www.capterra.com/p/247901/Google-Workspace/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/247901/Google-Workspace/) [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) [4.6 (14,166)](https://www.capterra.com/p/227157/Microsoft-365/reviews/) Starting price $6.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/227157/Microsoft-365/) ## FAQs about Jelly Features and Usability ### What are the key features of Jelly? Jelly offers shared inboxes, inbox management, and support ticket management for handling incoming messages. It also includes email tracking and email monitoring, plus response management, tagging, workflow management, collaboration tools, and multiple user accounts for coordinating team activity. Pricing ### How much does it cost and what fees or limitations are included? Jelly starts at $29 per month for the flat-rate Jelly plan, which includes unlimited team members, unlimited conversations, up to 3 shared email addresses, and real human support. Royal Jelly costs $69 per month with unlimited shared email addresses and Slack integration. A free trial is available, and annual billing includes 1 or 2 months free. Getting Started and Support ### What training and onboarding options does Jelly offer? Jelly provides live online sessions, webinars, documentation, and videos for training and onboarding. Live online sessions and webinars support guided learning, while documentation and videos give teams written and visual reference materials for self-paced review and setup. Getting Started and Support ### What customer support options does Jelly offer? Jelly provides email/help desk support, a FAQ/forum, and a knowledge base. These channels give users written help for common questions and product guidance. Since no reviewer feedback on support is available, no claims can be made about response speed, helpfulness, or recurring support frustrations. ## Features AI summary Based on 17,634 Help Desk reviews Capterra reviewers highlight these as the features buyers care about most when choosing email management software: - **Inbox Management** (**54%** of reviewers rated this feature as critical) - **Search/Filter** (**42%**) - **Email Tracking** (**45%**) Jelly supports **Inbox Management** and **Email Tracking**, so teams can organize incoming messages and keep visibility into email activity. However, it does not include **Search/Filter**. Instead, it offers **Email Monitoring** (**46%**), which reviewers also rate as important. Together, these features help businesses stay on top of communications, follow message activity more closely, and manage email workflows more efficiently. Inbox Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Organize, prioritize, and manage incoming communications Collaboration Tools 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Provides a channel for team members to share AI models, media files, communicate, and work together Response Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Planning and managing of resources and procedures to mitigate the impact of events and incidents Shared Inboxes 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important An email inbox that can be accessed and managed by multiple individuals Tagging 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Attach digital tags to documents and assets for identification, search, or monitoring purposes Email Monitoring Ability to oversee and optimize the operations of a mail server Jelly 9 features ### All Features - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Email Monitoring: Ability to oversee and optimize the operations of a mail server - Email Tracking: Track delivered, received, and opened emails - Inbox Management: Organize, prioritize, and manage incoming communications - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Shared Inboxes: An email inbox that can be accessed and managed by multiple individuals - Support Ticket Management: Allow customers/users to submit support queries and service requests - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Free Trial [View pricing plan details](https://www.capterra.com/p/10025890/Jelly/pricing/) Jelly $29.00 Flat Rate,Per Month It includes: - Unlimited team members - Unlimited conversations - Up to 3 shared email addresses - Real human support Royal Jelly $69.00 Flat Rate,Per Month It includes: - Unlimited team members - Unlimited conversations - Unlimited shared email addresses - Real human support - Slack integration Value for money 5.0 (1) 5.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MS Murray S. Organiser Computer Software ### "A simple, affordable shared inbox for teams. Perfect." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 11, 2024 Jelly has been great, we love working with a small company with real human support. It's the shared inbox software we always hoped for. Pros Jelly is a simple and affordable shared inbox for teams that just need to share email addresses, without any of the complication or expense of bigger, more expensive products like ZenDesk. Jelly makes it easy to share responsibility for handling conversations our users start, and initiating new conversations. Any one of us can jump in and even take the lead on conversations after they've stated. It makes it trivial to see the whole conversation history. Flat-rate pricing really helps us; per-seat pricing penalises us every time a new volunteer wants to help out. Cons It'd be good to have more collaboration features -- seeing who has read what, collaborating on drafts. I've spoken to the team though, and these are coming soon. Alternatives considered [Missive](https://www.capterra.com/p/152884/Missive/) [Help Scout](https://www.capterra.com/p/136909/Help-Scout/) [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) [Helpwise](https://www.capterra.com/p/197123/Helpwise/) [Front](https://www.capterra.com/p/132901/Front/) Reasons for choosing Jelly All of these are way too expensive and do far more than we need. We don't like forcing all conversations to be "tickets"; these are just people asking questions, and we often need to start conversations too, it's not just about reacting to support requests. Per-seat pricing makes us wary every time a new user needs to access the software, and yet the software only works well when everyone in the group can use it. Jelly's flat rate is way better for us. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. 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