--- title: "Bella Booking Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Bella Booking Software - reviews, pricing plans, popular comparisons to other Salon products and more." source_url: "https://www.capterra.com/p/10025891/Bella-Booking/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Bella Booking Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Bella Booking ## What is Bella Booking? Bella Booking is a salon, barbershop, spa and beauty business solution designed to streamline the operations of beauty businesses of all sizes. The platform offers an interface to simplify the management of appointments, client information, services, sales and payments. Tailored for salons of all sizes, it provides an intuitive interface to manage bookings and clients, set up services and products, track sales, and more, with the goal of simplifying workflow so salon owners and staff can focus on client service. Key features include a user-friendly online booking system, automated appointment reminders, drag-and-drop schedule adjustments, client database, multi-service bookings. ## What is Bella Booking used for? [Salon](https://www.capterra.com/salon-software/)[Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Medical Spa](https://www.capterra.com/medical-spa-software/) Overall rating Based on 13 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price A$25 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Bella Booking alternatives Highest Rated [4.9 (354)](https://www.capterra.com/p/187593/Mangomint/reviews/) Starting price $130.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.7 (3,684)](https://www.capterra.com/p/153752/Vagaro/reviews/) Starting price $23.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.8 (351)](https://www.capterra.com/p/174830/GlossGenius/reviews/) Starting price $24.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.8 (1,173)](https://www.capterra.com/p/268055/Goldie/reviews/) Starting price $19.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/10025891/Bella-Booking/alternatives/) ## FAQs about Bella Booking Overview ### Which roles and teams benefit most from Bella Booking? Bella Booking is most used by salon and spa owners, owner-operators, and managers who need to manage appointments, staff schedules, and daily client bookings. Beauty therapists, barbers, and wellness practitioners use it to organize treatment calendars, reduce scheduling conflicts, and keep customer appointments accessible during busy service days. Answer based on 12 reviews Overview ### What company size and industries is Bella Booking built for? Bella Booking is business management software for salons, spas, skin clinics, wellness businesses, and health practitioners of all sizes, with 100% of reviewers representing small businesses. Its reviewer base is concentrated in Health, Wellness and Fitness (42%), followed by Alternative Medicine and Consumer Services (17% each). Answer based on 12 reviews Features and Usability ### What are the key features of Bella Booking? Bella Booking offers appointment scheduling, online booking, calendar management, and availability settings for managing bookings and staff time. It also includes reminders and confirmations, billing and invoicing, payment processing, CRM, client database tools, role-based permissions, and reporting and analytics for tracking activity and transactions. Integrations ### Which third-party tools and platforms does Bella Booking integrate with? Bella Booking integrates with Stripe for payment processing. Getting Started and Support ### What training and onboarding options does Bella Booking offer? Bella Booking provides live online sessions and documentation to help teams get started. Live online sessions support guided setup and direct instruction, while documentation offers written reference material for self-paced learning, feature lookups, and step-by-step guidance when needed. Getting Started and Support ### What customer support options does Bella Booking offer? Bella Booking provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. No reviewer feedback on support quality is available, so user experience details such as response times or helpfulness cannot be assessed from the catalog data. ## Features AI summary Based on 2,183 Salon reviews Capterra data shows that buyers of salon software rank the following features as their top priorities: - **Appointment Scheduling** (**65%** of reviewers rated this feature as critical) - **Calendar Management** (**56%**) - **Confirmations/Reminders** (**55%**) Bella Booking supports all three features reviewers value most: **Appointment Scheduling**, **Calendar Management**, and **Confirmations/Reminders**. Together, these capabilities help salons book services efficiently, keep staff calendars organized, and reduce missed appointments through timely client notifications, allowing teams to manage daily operations with less manual work and deliver a more consistent customer experience. Calendar Management 4.8 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Online Booking 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Reporting & Statistics 4.3 (6) 100.00% of 6 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Mobile Access 5.0 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Website Integration 4.8 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Seamlessly integrates with 3rd party websites Transaction History 4.8 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period Bella Booking 158 features Manage and track employee attendance Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Allows patients to request or schedule appointments online. Supports the unique scheduling needs of nutrition/dietician practices Schedule appointments via a calendar Automatic reply functionality for incoming messages Automatically create schedules based on business needs or employee availability and qualifications Indication whether a resource is available or protected from allocation Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Ability to set preferred availability to ensure appointments are only booked during approved times Before and after photos of procedure(s) Supports or provides built-in billing and invoicing functionality, taking care of specialty-specific requirements Create, manage, and send invoices or bills to customers Ability to block off additional time between appointments for travel or preparation Create, update, and manage bookings, itineraries, and reservations Provide the ability to incorporate buffer times, leaving time before and after meetings. Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Communicate using direct chat or messages within the system Supports email and text communications for marketing or feedback purposes. Electronic storage of stakeholder contact information Manage contact details and communication with clients Private online space that lets businesses securely share documents and provide information access to clients Record client information and feedback Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Recipient is prompted to confirm, cancel, or reschedule the appointment Automated reminders and confirmations for booked appointments and events via text or email A document containing important information about medical records, procedures, trials, testing, risk and benefits for patients. Centralized database of stakeholders and their contact information such as names, address, phone number etc. Financial system that helps create and manage physical/digital credit cards and track transaction activities Accept and process credit card transactions Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Provide the ability to create a custom booking page. Record customer information, purchase history, and other notes A report showing what actions customers perform A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Platform for customers to directly manage their appointments and profile Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Accept and process credit/debit card transactions Electronic signing method that validates the authenticity and integrity of a digital document Track products that are for sale at a reduced price or part of coupon promotions Store, manage, and track all electronic documents in a centralized location Assemble applications and processes by dragging over and arranging pre-built components Digital forms that are shared and accessed online Electronically collect payments for goods or services Receive and/or send email notifications for urgent updates, requests, or other information Create and send email blasts/campaigns Reminders sent via email Track employee schedules, availability, and performance across projects and tasks Assign working shifts or tasks to employees based on their availability Schedule facilities, such as athletic fields, venues, and convention centers based on their availability Track and manage staff profiles, recruitment, schedules, productivity, career development and performance Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Specific use for barbershops Serves chiropractic practices Designed for medical spas Designed specifically for physical therapy practices Specific for use in spas and salons Store, manage and track all forms in a centralized location Use AI to generate content in the form of text, images, videos, etc. Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus Automatically find mutually available meeting time slots across multiple calendars Information, data and reports that are being tracked over time Transactions that typically involve face-to-face interactions between the payer and the payee Track and manage inventory levels to maintain proper supply Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items The ability to create a loyalty program to offer coupons or discounts to frequent customers or to lure back infrequent customers. Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Records of patients' medical history Access software remotely via mobile devices Notifications via mobile devices Manage and support multiple locations Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Identify, track, and respond to negative feedback Book meetings and appointments through a website or digital platform Accept and process online payment transactions Website through which businesses can sell goods or services over the internet Allows medical providers to engage patients in a variety of ways to ensure their health. Managing and tracking patient health, progress, communication, and treatment plans Online portal where patients can access information such as health records, treatment plants, etc. Stores electronic patient records either natively or via integration with EMR or EHR software, and manages all intake forms, SOAP notes, and records. Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Accept, record, and reconcile financial transactions Reminders sent for balance/payment due Manage employee salary processes, data, taxes, and records administration efficiently A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Accept and process customer payments for products or services using hardware and software Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more Customizable notes that help healthcare professionals document and track patient progress Design, communicate, and distribute incentives to perform a specific action Trigger clickable pop-up messages Ratings/Reviews Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Based on availability, instantly confirm or deny a request when a new booking is made Receive system updates as soon as any changes are made Ability to record, store, update, and retrieve information Schedule repeating appointments based on a duration of time Automated process of charging customers at regular intervals for repeated access or use of a product or service Log and store the source of contacts/leads Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Generates reports on the number of punch lists assigned to sub/contractors, the type of work that is noted in punch lists, and other actionable business insights. View and track pertinent metrics to find patterns and gain insights from data Monitor and manage customers' perceptions about a business, product, or service Manage the rescheduling of appointments Allocate and manage resources, such as employees, equipment, facilities, and other assets Planning and managing of resources and procedures to mitigate the impact of events and incidents Automatically monitor and receive alerts for any new online reviews Notifies a business when a review is left Allows businesses to request reviews from their customers Checks to ensure the reviewers are real people who used the products. Track and monitor reviews of products or services Set & manage permission levels based on user roles and restrict access to only authorized individuals Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held Reports specific to sales analysis for trends and strategies Plan availability and assign specific time slots for tasks and resources Receive a notification whenever a customer schedules an appointment Securely stores patient data and facilitates the creation and tiering of user credentials when accessing data. Online portal through which end users can access the system, manage tasks, or obtain information Categorize emotions expressed and identify if they are positive, negative or neutral Allow users to set automatic working hours. Managing and trading shift details between employees Send promotional campaigns or transactional messages via text messages Send messages via SMS Reminders sent via SMS/text message Method of writing out notes in patient's charts (subjective, objective, assessment, and plan) Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Schedule shifts for staff/employees, track hours worked, and manage staff payroll Track and manage the scheduling of tasks Create, save, and re-purpose templates for emails, forms, etc. Addition of necessary external data, applications, tools, or features Set up connections to third-party platforms to improve business processes Track the amount of time spent on a job or task Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period Sell multiple treatments together as a set Create treatment plans that document interventions and outcomes to track patient progress Send, receive, and respond to messages Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Record, update and manage waiting lists Estimated waiting time in the queue Track the position in queue in real-time Seamlessly integrates with 3rd party websites An extended application or connector that enables users to perform additional services with their current set of tools Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.8 (13) 4.8 Based on 13 reviews ## Pricing Value for money 5.0 (13) Free Trial Solo A$25.00 Flat Rate,Per Month Starter A$67.00 Flat Rate,Per Month Professional A$99.00 Flat Rate,Per Month Multi-Location Professional $99 per location Value for money 5.0 (13) 5.0 Based on 13 reviews ## Integrations [ Stripe Payments](https://www.capterra.com/p/123889/Stripe/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (13) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (13) 5.0 Based on 13 reviews ## User reviews Overall rating 5.0 Based on 13 reviews Filter by rating 5(13) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent CZ Clinton Z. Director Health, Wellness and Fitness ### "Bella is the best move we've made for our bookings. See ya later, Fresha!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 28, 2026 Pros We were on Fresha for about 5 years, but honestly their fees just got way out of hand. They hit you with this 20% "new client fee" for any booking that comes through their marketplace, and their tactics around it are super sneaky. When people searched for us by name on Google, a Fresha result would pop up right at the top with our business name in massive letters, so customers easily mistook it for our actual website. They'd click it, a site cookie would download on their device, and even though the person was a walk-in, or lived upstairs in our building, or was coming to us anyway, Fresha would claim them as their new client and take a 20% cut. Seriously, beware of Fresha... Switching to Bella has been such a relief. Bella has everything Fresha has and more. The calendar and scheduler are super straightforward and easy to use, and the online booking system is just so smooth for clients. The feature set is top knotch. They have a built-in promo code function, and gift card sales are super flexible since you can sell them by either a dollar amount or a specific service or bundle type. You can easily input services onto your catalogue as a single service, a bundle, or a full package, and the payments function right inside the settings makes managing future income via Stripe a breeze. Plus, the reports are genuinely useful. You can instantly check detailed revenue streams, income ready to process or track past sales with every tiny detail laid out on a single page. Or via the dashboard. We also love having integrated reviews, and the messaging plus service makes it so easy to text clients directly instead of relying on emails. We were stressing out big time about how painful it was going to be to migrate everything over, which is why we waited for years. We thought of Timely or Zenoti, but they didn't have all the features. The Bella team just handled the whole thing for us. They moved over every single client with all their details, all the gift cards we'd sold across two different platforms, our entire service menu, and even all of our existing hundreds of customer reviews. The support is also next level. If we can't find a specific feature, we just use the built-in AI function and it either tells us where it is right away or pings Bella support. We’ll literally wake up the next morning to an email saying they've already implemented what we asked for. That is proper 5-star service right there. They did this for us many times, as we have quite a high volume of cutomers daily and we needed some minor bugs ironed out. Done and dusted. Couldn't recommend Bella enough. Highly recommended! If you're stuck with Fresha and sick of the high fees, just make the switch. Great value for money, low fees and great (FAST) customer support. Cons None! Leaving Fresha and moving to Bella is the best thing we've done for our business this year! :) Switched from [Fresha](https://www.capterra.com/p/142138/Shedul-com/) Fresha had expensive Fees and it felt like we were locked in to improve their products and not our own. Alternatives considered [Timely](https://www.capterra.com/p/142756/Timely/) [ZENOTI](https://www.capterra.com/p/131057/ZENOTI/) Reasons for choosing Bella Booking Fully featured, better interface and less fees. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EW Emma W. Owner Operator Health, Wellness and Fitness ### "Try Bella, You Won't Regret It!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 30, 2026 I've been grooming dogs for many years and been running a business for a few of those years now. I've tried basically every single dog grooming specific booking software, was using another general one for a while, and came across Bella. I wasn't expecting much, but I've been so pleasantly surprised by how much it can do. It's so easy to use (I'm allergic to technology), and they are SO OPEN to adding features, it's been utterly amazing. Most of the stuff they fixed for me was while I was on the free trial, and I am now converted and a forever customer. I can't speak highly enough of how much the team cares about their users, which is not an experience I've ever had lol. It's very reasonably priced and does literally everything I need. 10/10 Pros Honestly the best customer support and management I've ever had with a booking system, or possibly any product! Cons There were a few things that weren't working for me, but after some discussion with the people who run customer support (the owners?), they've all been added. Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) It mostly did what I wanted, but I couldn't have multiple appointments and had to "double book" customers. This was a nightmare for me, and more importantly, for my customers doing their online bookings. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. JP Jalpa P. Owner Retail ### "Great support for small business " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 22, 2026 I’ve been in hairdressing for 16 years and have tried quite a few different booking software over the years. Since moving to Bella Bookings, I’m really happy with the experience. What I like most is that Bella understands the challenges of running a small business and actually listens to what we need. The system is easy to use and their customer service is excellent. Whenever I have a question, the team is always helpful, patient and quick to respond. A big thank you to the Bella team for making the changeover so much easier and for all the support along the way. I really appreciate it and would definitely recommend Bella to other small business owners. Pros Easy to use, great customer service, affordable for small business, appointment management is easy and they understand the needs of small businesses Cons Only one thing, It would be helpful if the booking page size could be customised to suit each business. Switched from [PatientNow](https://www.capterra.com/p/92269/PatientNOW/) Customer service was not good, if software didn’t run then you have to wait till 2am for any human to contact you.. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. RK Ricky K. Hair Salon Barber Consumer Services ### "User-friendly and reliable booking system with quick support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 9, 2026 Using Bella Booking has made managing reservations much easier. The system is extremely user-friendly, and our customers love how quick and convenient the booking process is. Whenever an issue or question pops up, the Bella team handles and resolves it right away. Despite needing a Message Plus subscription for bulk messaging, overall it has been a very reliable and great tool for our business. Pros The system is very user-friendly and convenient to manage. Whenever an issue arises, the support team resolves it quickly and efficiently. Above all, it makes the booking process extremely easy and smooth for customers. Cons Nothing major so far. However, you need to subscribe to Message Plus in order to send bulk text messages. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) [Fresha](https://www.capterra.com/p/142138/Shedul-com/) The previous system was easy to use, but it lacked advanced features compared to Bella Booking. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. SC Sharon C. Owner Health, Wellness and Fitness ### "Best booking system ever!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 September 8, 2026 Most booking systems on the market will have a base rate, and if you wish to send your client SMS notifications, you usually need to pay out of pocket more. Whereas Bella booking systems have a 500 per month rate, which is a very good price, so I’m very appreciative and happy with them. Pros They have very strong customer support and unbeatable prices with the range of services compared with other booking systems Cons The invoicing/recipe system can be improved further. I have suggested it to the customer support team, and it seems it will be a future feature, so I’m very looking forward to it. Switched from [Noterro](https://www.capterra.com/p/164994/SOAP-Vault/) Too expensive, and customer support is poor, and they sometimes mischarged. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Cass M. Beauty Therapist Health, Wellness and Fitness ### "Streamlined patient booking with world-class support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 27, 2026 My clients love using this platform. Patient appointment booking and documentation are streamlined and easy. Highly recommended! Pros Customer support is fabulous—the support team is amazing and they really make things happen! For example, while setting up my website, I noticed I could use a review widget. I asked the team, and by the very next day, a Bella Booking review widget was ready to use. Making the move across was completely stress-free, and no problem was ever too big for them to solve. Cons I haven't run into any significant issues. Any minor snag during setup was resolved almost immediately by support. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Lisa F. Owner Health, Wellness and Fitness ### "The supportive & flexible system we have been asking for" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 22, 2026 All other booking systems should be nervous. Bella Booking's agility and their ability to genuinely listen to clients, then act on it really sets them apart from anyone else in the space. While testing the system, I was skeptical and figured there must be some hidden catch. There were features I'd been waiting on from our old system, and the support has been fast and helpful throughout. There are no long sign-up periods either, which has caught us out before with other providers. If your system is genuinely brilliant, you don't need to lock people into contracts to keep them. Bella Booking clearly knows they're good enough that they don't have to. Pros Communication is where Bella Booking really stands out. They listen, they help, and they actually respond. In the past, we've always been pointed to FAQ guides and left to figure out features ourselves. Bella Booking is different, their AI handles the first line of support and when it can't solve your issue, a real team member follows up. I know that might sound like a basic standard to meet. But when you actually experience their team reaching out to help, you realise how rare their approach to support is. Cons The client-facing visual side could be a little less clumpy. That said, since we've been with Bella Booking there have already been several adjustments and improvements. Our clients are enjoying all the support we're able to give them on the back end, so honestly, this is really us being picky. Switched from [Timely](https://www.capterra.com/p/142756/Timely/) They are too slow to solve problems and they are not flexible in hearing the changes that we have been asking for over the past 5 years Alternatives considered [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) [ZENOTI](https://www.capterra.com/p/131057/ZENOTI/) Reasons for choosing Bella Booking the support, and bella booking kept us by listening and helping. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. RM Rebecca M. Business Owner Consumer Services ### "Pleased I made the change to Bella " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 1, 2026 BRILLIANT – Bella Bookings have been extremely helpful, patient and understanding. Customer service is fantastic and I really hope it stays that way. Mo and Hossam are extraordinary, they have gone above and beyond. Thank you. Pros I have just signed up with Bella Bookings after being with another company for the last 6 or so years. Within 3 business days Bella bookings have given me more customer service than in the whole time I was with the other company, they only take a maximin 10-15 min if they are busy to reply, as a business owner this means a lot. Both \[sensitive information\] have been AMAZING and without there help I would not have been able to be ready on time. Cons For people who are not tech savvy a few small things are not very clear on where to find them in the system, however over time I’m sure it will make sense. Switched from [Fresha](https://www.capterra.com/p/142138/Shedul-com/) Fresha continues to add costing on to anything they can, continued bad customer service, I’m still witting for an email to be replied to 2 weeks ago, sometimes it will take 2 months for a reply. They removed the agreed amount of monthly text messages that I have in writing for when they started subscriptions. I have been loyal since they were small and they have not returned that loyalty. Thats just a few reasons Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AH Ayesha H. Colon hydrotherapist, nutritionist, ex RN Alternative Medicine ### "Best decision we made" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 17, 2026 Bella has made my transition to a new system so much easier and less stressful, I’m so grateful for the support that we received Pros It is user friendly and value for money, and the support we received with the set has been amazing, I’m so grateful for Bella booking system Cons Nothing at present, I’m still familiarising myself with everything, perhaps as I work more with the system, something may come up Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) They couldn’t accommodate for the type of membership we are moving into as a business Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. SR Sheree R. Owner Health, Wellness and Fitness ### "Best Salon Software for Sole Traders" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 16, 2026 I have had a fantastic experience any question has been quickly answered and any additional feature I have required have been quickly added. Such amazing customer service and a great product. Pros The customer service is fantastic!!! \[sensitive content hidden\] and his team have made setting up my services and clientele list seamless. Such and amazing easy to use program with second to none support. Thankyou. Cons Overall, I think this is an amazing product and very user friendly. No complaints here. Easey setup and comprehensive enough for my needs. If anything, some additional reporting features could be added but overall great. a suggestion would be to have a section to add costing for treatments. Alternatives considered [Wix Bookings](https://www.capterra.com/p/14148/Wix-Bookings/) [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) [Timely](https://www.capterra.com/p/142756/Timely/) [Salon Booking System](https://www.capterra.com/p/166320/Salon-Booking-System/) [Fresha](https://www.capterra.com/p/142138/Shedul-com/) Reasons for choosing Bella Booking price and value for money with the features that were important to me, a little disappointed that I needed to add onto my original pack and would have a more inclusive page e.g. when i signed up add ons were available now not. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. AG Amelia G. Owner Cosmetics ### "Highly Recommend. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 20, 2026 Bella booking is fantastic has all the features I need, makes bookings a breeze and customer service is great. Pros Bella booking is so easy to use and the customer support is absolutely amazing. The price is very reasonable and the system has everything you need. The virtual assistant is so helpful and the customer service is so attentive. Cons Nothing I honestly wish I found them sooner, would’ve made my 5 years of business a whole lot easier Switched from [Fresha](https://www.capterra.com/p/142138/Shedul-com/) Fresha was way too pricey and the booking website itself wasn’t customisable. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. OM Oreion M. Day Spa Alternative Medicine ### "Best Day Spa System Ever" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 11, 2026 easy, very well created, answers answered straight away, felt seen and Hurd. system very easy to understand . Pros This software is the best i have ever tried, used so many now, just don't have what i needed, totally recommend, its the best ever! Cons isn't anything it's the bomb, everything you ever need it has, just love it. can book as many people in the one room , no dramas with anything. Switched from [Vagaro](https://www.capterra.com/p/153752/Vagaro/) [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) [Fresha](https://www.capterra.com/p/142138/Shedul-com/) so crap fresha, no one ever gets back to you, charges a bomb, rip off Alternatives considered [Time Tracker by eBillity](https://www.capterra.com/p/122309/eBillity-Time-Tracker/) Reasons for choosing Bella Booking to expensive and charges per therapist, what happened to helping people, these companies are just about money. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JW Jing W. Manager Apparel & Fashion ### "Reliable, professional, and supportive" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 24, 2026 I am very pleased with how they consistently enhance and improve the software, would highly recommend to fellow professionals in the industry Pros What I like most about Bella Booking is their personalized support and the qconsistently professionalism Cons Once small suggestion for improvement would be adding a future that allows merchant to easily view customer confirmation status. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.