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Eric.ai

Reviews of Eric.ai

4.9 (15)
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Pros

  • It saves me a huge amount of time and leads to better engagement on video calls. The transcription quality is amazing.

  • My experience with Eric.ai has been amazing from the start.

Cons

  • There were a few problems with the auto-join feature where meetings are automatically identified from your calendar and Eric.ai automatically joins.

  • The back-end user face can be difficult to navigate to find old summary notes from specific clients.

Showing Most Helpful

Showing 15 of 15 reviews

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Sarah C.
MD
Fund-Raising, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
December 17, 2024

"Excellent Value for Money "

Overall: It has become integral to my work and has ensured that all detail is captured throughout the course of meetings with clients.

Pros: The meeting transcriptions are extremely useful offering a really good overview of actions recorded during the meeting.

Cons: It can occasionally get words wrong although it is easy to ascertain what these words should be through context.

Switched From: Otter
Reasons for Switching to Eric.ai: Offered by my current employer as the meeting transcription tool of choice
Abduljawwad R.
VP Operations
Financial Services, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
December 15, 2024

"Eric.ai - A must for your meetings"

Overall: Absolutely fantastic. So far have had a great experience using the service.

Pros: It has made summarizing meeting notes like a piece of cake. You just cannot miss and important communication in any meeting

Cons: Support for other languages other than English

Alternatives Considered: Adobe Acrobat Reader
Reasons for Choosing Eric.ai: Liked the service plus the support i received during the process of finalizing what product i'd like to opt for.
Zeynep B.
Software tester
International Trade and Development, 11-50 employees
Used the software for: I used a free trial
Overall Rating
5.0
Ease of Use
4.0
Customer Service
4.0
Features
3.0
Value for Money
5.0
Likelihood to Recommend
4/10
Reviewer Source
Source: Capterra
November 28, 2024

"Try it now"

Overall: I would recomend other people. Everyone should know.

Pros: I like it because it is usefull. It makes it easier.

Cons: It should be growned a bit more. Some feature is not enough.

Morgan W.
Director
Real Estate, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
December 5, 2024

"Eric.ai has made my workdays stress free"

Overall: Eric.ai has improved my working day significantly. It saves me time, money and the stress of keeping everything in order with pen and paper.

Pros: I like that I dont have to write notes while I am in the meeting. I am able to fully listen during each of my meetings.

Cons: There is not really much I dont like about Eric.ai. Other than the fact he often catches me out on things I forgot to do - but I guess thats a good thing.

Alternatives Considered: Otter
Reasons for Choosing Eric.ai: Eric was UK based and all my data was securely stored here. That was the main reason. They also have a UK based support team which is really helpful.
Nick R.
Managing Director
Management Consulting, Self-employed
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
January 7, 2025

"Great meeting companion product."

Overall: It's a great product and good value. It saves me a huge amount of time and leads to better engagement on video calls. The transcription quality is amazing. When I sometimes struggle to hear people because their connection is poor, there is background noise or they have a strong accent, Eric does an outstanding job of getting an accurate transcription. The meeting and action summaries are really useful.

Pros: Having started with a free trial I have become very dependent on Eric.ai. It automatically joins my meetings, produces a first class transcript which is easily searchable and does a very good job of producing a meeting summary and a decent job of extracting action points. Using Eric means I can focus on participating in the call rather than focusing on trying to write notes. It works equally well with Teams, Zoom and Google Meet. The web based user interface is straightforward and feature rich.

Cons: There were a few problems with the auto-join feature where meetings are automatically identified from your calendar and Eric.ai automatically joins. I am happy to say that these problems are now fixed and the product works smoothly every time. Better support for hybrid meetings would be a plus, but I am very happy with the product overall.

katy patricia O.
Sales Director
Financial Services, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
December 12, 2024

"all you need from a meeting notetaker"

Overall: superb and practical. Great not taking with plenty of information.

Pros: Meeting notes are well written, concise but more informative than any others I've used. The set up is easy and efficient.

Cons: meeting recording with the ability to fast forward etc would be a great additional feature.

Switched From: Zapier
Reasons for Switching to Eric.ai: to test eric ai and compare to previous .
Esther C.
Business Manager
Higher Education, 5,001-10,000 employees
Used the software for: Less than 6 months
Overall Rating
4.0
Ease of Use
5.0
Customer Service
4.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
December 12, 2024

"Recommend eric.ai and look forward to chat function"

Overall: Overall my experience is great and I think $20 a month is reasonable for its functionality and number of hours it gives me for meeting recordings. My father's name is Eric so it is also fun to see that name pop up in all my meetings.

Pros: I like the summary that it provides from the transcript. I like that I can accept or deny which meetings eric.ai is part of. The transcript is really good with hybrid meetings and captures the conversation, even with people that have accents.

Cons: I wish eric.ai had the function to manipulate the summary and get action items and ask it questions. I would like a chat function.

Dan H.
Lead Innovation Consultant
Financial Services, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Features
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
December 12, 2024

"Eric.ai is definitely worth using!"

Overall: I use Eric.ai in all my calls with clients as a grant writer and it is really helpful to not have to worry about taking notes when clients are talking about technically innovative things.

Pros: It is easy to use and accurately transcribes calls, as well as providing a summary of what was discussed and action points.

Cons: Sometimes it struggles to pick up words if the speaker has an accent of some kind, but this doesn't always cause problems.

Dan D.
Innovation Consultant
Fund-Raising, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
December 17, 2024

"Eric.ai is the perfect note taking software "

Overall: My experience with Eric.ai has been amazing from the start/

Pros: Eric.ai allows me to focus on exactly what a customer is saying instead of needing to find the fine line between active listening and note taking.

Cons: There have been no drawbacks to using Eric.Ai to record customer meetings.

Alice L.
Project manager
Media Production, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
December 12, 2024

"Would Recommend Eric!"

Overall: Overall we are very happy with the product ad have recommended it to clients

Pros: I like that eric is prompt to meetings. The notes are clear and the overview feature is brilliant

Cons: Slightly more than we wanted to pay but worth it for the quality of Eric

Jason K.
Owner
Accounting, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
November 22, 2024

"Eric.Ai has been a fantastic addition to my business."

Overall: The team at eric.ai especially [sensitive content hidden] has been fantastic to work with. The product from the beginning started off great and just keeps getting better and better over time.

Pros: The summaries are better than I could write on my own and they pick up on details I would not even have mentioned in my previous notes.

Cons: The back-end user face can be difficult to navigate to find old summary notes from specific clients. Would love for this to be more user friendly to reduce down time tracking it down.

Alternatives Considered: Firefly.ai
Reasons for Choosing Eric.ai: Over product had more features compared to its competitor at the time.
Susan W.
Lead Co-ordinator
Financial Services, 501-1,000 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
December 1, 2024

"Eric.ai is the most helpful AI tool when you have multiple meetings each day"

Overall: I am so happy with my Eric.ai experience. I don't actually know how I sat in so many back to back meetings before Eric.ai joined them

Pros: I like how much stress Eric takes out of my days. I am typically in meetings 9-5 and not having the worry about keeping all my notes organized in piles on my desk, is so helpful

Cons: I wouldn't say there are any cons really. They are constantly adding new features, their team is responsive and overall its a great product

John D.
Director
Environmental Services, Self-employed
Used the software for: I used a free trial
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
November 29, 2024

"Saved me hours"

Overall: Eric is Really good for pre-planned Teams meetings. It’s a little click click clunky to add him on to meetings where others have originated the invite.

Pros: The summary of the conversation and actions are excellent.

Cons: If you use a Teams call whilst face to face, Eric doesn’t differentiate between the voices in the room, I.e., who said what.

sena C.
Software Engineer
Computer & Network Security, Self-employed
Used the software for: I used a free trial
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
November 28, 2024

"good experience"

Overall: My overall experience with Eric.ai has been nothing but positive its a great tool for meetings

Pros: Eric.ai has been very helpful in meetings making notes and summaries to go back over if needed

Cons: In Eric.ai different languages should be available like what if the meeting is in Korean or Turkish

Jess L.
GRO Events Group
Events Services, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
February 10, 2025

"Eric.ai helps Rural Australia Remote Based Team "

Overall: Eric.ai has significantly improved our team's efficiency and collaboration.

Pros: New users can quickly adapt without extensive training. Eric.ai streamlines a variety of tasks, from scheduling meetings to managing reminders, significantly enhancing our remote teams productivity.

Cons: While basic functionalities are easy to use, some advanced features require a steeper learning curve, which may be frustrating for users with limited tech experience.