--- title: "Consio Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Consio Software - reviews, pricing plans, popular comparisons to other Auto Dialer products and more." source_url: "https://www.capterra.com/p/10026053/Consio/" page_type: "product" language: "en" --- # Consio Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Consio ## What is Consio? Consio is the phone platform for ecommerce teams handling inbound and outbound calls. Its AI Voice Agent answers calls 24/7, handles FAQs, sends SMS with tracking links, product info, or order updates, qualifies with AI IVR, and routes high-intent calls with Shopify context. For outbound, launch segmented campaigns for abandoned checkouts, VIPs, and high-AOV shoppers with a power dialer, voicemail drops, live monitoring, and AI assistance. The AI Hub centralizes calls and SMS, adds AI summaries and transcripts, and ties conversations to Shopify orders. Works with Klaviyo, Zendesk, Gorgias, Kustomer, and Richpanel. ## What is Consio used for? [Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/)[AI Sales Assistant](https://www.capterra.com/ai-sales-assistant-software/)[Auto Dialer](https://www.capterra.com/auto-dialer-software/) Top alternative Featured Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $30 Usage Based, Per Month Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Consio?[Manage this product listing](https://www.g2.com/products/consio/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Consio 4.5 (4) VS. [4.8 (335)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting Price $30 Usage Based, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (4) Ease Of Use 4.8 (120) Value For Money 4.5 (4) Value For Money 4.7 (110) Customer Service 4.3 (4) Customer Service 4.8 (117) ## Consio alternatives [4.2 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [Squaretalk](https://www.capterra.com/p/219046/Squaretalk-Matrix/) [4.8 (120)](https://www.capterra.com/p/219046/Squaretalk-Matrix/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/219046/Squaretalk-Matrix/) [EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/) [4.6 (912)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/178819/EngageBay-Marketing/) [CTM](https://www.capterra.com/p/152004/Call-tracking-software/) [4.7 (159)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/152004/Call-tracking-software/) ## FAQs about Consio Overview ### What company size and specific industries is Consio built for? Consio is designed for ecommerce businesses, B2B brands, and D2C retailers that use Shopify or Klaviyo and want to turn phone calls into a revenue channel. It is best suited to online commerce teams rather than a specific company size, since the target audience is defined by industry and platform. Features and Usability ### What are the key features of Consio? Consio offers AI Copilot and generative AI for sales and support workflows, plus omnichannel outreach through chat, SMS messaging, and voice. Core contact-center features include auto-dialer, call routing, IVR, call recording, callback scheduling, and call disposition, along with CRM, workflow automation, real-time analytics, and reporting. Pricing ### How much does it cost and what fees or limitations are included? Consio starts at $30/month for 100 voice minutes, metered in 10-second increments, with $0.10/min overage. The plan includes unlimited agents and all features, plus built-in 1-to-1 SMS billed at carrier rates. A free version is also available. Integrations ### Which third-party tools and platforms does Consio integrate with? Consio integrates with 7 third-party tools and platforms for support, commerce, and customer messaging, including Gorgias, Kustomer, Zendesk AI, Zendesk Suite, Klaviyo, Shopify, and Shopify Plus. Getting Started and Support ### What training and onboarding options does Consio offer? Consio provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover scheduled group learning, documentation gives written reference material, and videos offer visual self-paced guidance. Getting Started and Support ### What customer support options does Consio offer? Consio provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. No reviewer feedback is available here to describe response times, helpfulness, or common support frustrations, so only the listed support channels can be confirmed. ## Features AI summary Based on 699 Auto Dialer reviews Capterra data shows that buyers of auto dialer software rank the following features as their top priorities: - **Auto-Dialer** (**61%** of reviewers rated this feature as critical) - **Lead Management** (**49%**) - **Call Logging** (**46%**) Consio supports **Auto-Dialer**, which gives teams a faster way to place outbound calls at scale. However, it does not include **Lead Management** or **Call Logging**. Instead, it offers other features that reviewers also rate highly, including **Call Recording** (**53%**), **Automatic Call Distribution** (**50%**), and **Call Routing** (**46%**). These capabilities help businesses monitor call quality, direct conversations to the right agents, and manage call flow more efficiently, allowing teams to improve outreach performance and handle higher call volumes with better control. Reporting/Analytics 5.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Generative AI 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Use AI to generate content in the form of text, images, videos, etc. Natural Language Processing 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Process and analyze human language in text or audio form AI Copilot 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Dashboard 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics Workflow Automation 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Streamlining repetitive tasks and activities through automated and predefined workflows Consio 46 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Automatic Call Distribution: Distribute/route/connect calls - Automatic Outbound Dialer: Dials outbound calls automatically - Call Disposition: Track and report on call outcomes - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scheduling: Schedule date and time for callbacks/follow-up calls or reminders - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - For Sales Teams/Organizations: Caters to sales teams - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Intent Recognition: Helps understand a user's intentions/actions - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Omnichannel Outreach: Support outbound and inbound sales processes autonomously while ensuring high-quality lead engagement - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Power Dialer: System automatically dials the next number on the contact list after the previous call ends - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sales Activity Management: Define, track, and/or automate sales activities and sales processes - SMS Messaging: Send messages via SMS - Speech Recognition: Train your system to interpret and transcribe voice messages - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Voice Mail: Computer-based system that allows users to send and receive voice messages - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows --- Get Advice We can help you find the software with the features you need. Features 4.8 (4) 4.8 Based on 4 reviews ## Pricing Value for money 4.5 (4) Free Version [View pricing plan details](https://www.capterra.com/p/10026053/Consio/pricing/) $30/month $30.00 Usage Based,Per Month It includes: - Unlimited seats - AI voice agent - phone number included - Power dialer - IVR & smart routing - Shopify sync - Klaviyo sync - Revenue attribution - Call recordings & transcripts - Analytics dashboard - Email support - Abandoned-cart callbacks - VIP & win-back campaigns - CRM auto-logging - Conversation intelligence (summaries, tags) - Business & after-hours IVR - Predictive dialer - Dedicated onboarding & CSM - Compliance pack (TCPA/GDPR) $60/month $60.00 Usage Based,Per Month $120/month $120.00 Usage Based,Per Month Value for money 4.5 (4) 4.5 Based on 4 reviews ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)[ Gorgias](https://www.capterra.com/p/155357/Gorgias/)[ Shopify Plus](https://www.capterra.com/p/171845/Shopify-Plus/)[ Kustomer](https://www.capterra.com/p/158128/Kustomer/)[ Zendesk AI](https://www.capterra.com/p/10015368/Zendesk-AI/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (4) 4.3 Based on 4 reviews ## User reviews Overall rating 4.5 Based on 4 reviews Filter by rating 5(3) 4(0) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent BP bunny P. Manager Marketing and Advertising ### "Partners with Consio" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 10/10 September 21, 2026 We are partners with Consio, and we have referred a significant number of clients to their services. However, when the time came to pay the commissions we had earned, the payments were not made. This situation has raised serious concerns for us regarding the handling of affiliate commissions and the transparency of their practices. Pros What I like most about Consio is its user-friendly platform, practical solutions, and the value it provides to businesses. I also appreciate how easy it is for customers to access and benefit from its services. Cons The main area I think Consio could improve is communication and transparency, particularly regarding partner support and commission payments. Clearer communication in these areas would help create a better experience for affiliates. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. John Zedrick T. Asisstant Manager Apparel & Fashion ### "Great solution for a small Shopify business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 7, 2026 We’ve had a very positive experience with Consio so far. For a small Shopify business, it offers a good balance of functionality and ease of use without making things unnecessarily complicated. I would definitely recommend it to other small businesses looking for a reliable solution. Pros Consio has been a great addition to our Shopify business. We’re a small team of 2–10 people in Vancouver, so having a platform that is straightforward and doesn’t feel overly complicated is really important for us. The setup was smooth, and the interface is easy for our team to understand and use. I especially like how it fits into our existing workflow without requiring a lot of extra steps. It has helped us stay more organized and manage our day-to-day operations more efficiently. Cons There are a few areas where I think additional customization options would be helpful as our business grows, but overall, we haven’t experienced any major issues. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Mohammad Hasibul H. Social Media Manager Consumer Services ### "A useful phone solution for Shopify businesses" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 3, 2026 Overall, my experience has been positive. It feels like a useful solution for Shopify businesses that deal with a lot of customer calls. Having the phone system, customer context, and AI support in one place makes the workflow simpler. There’s still some room for improvement, but the overall concept and functionality are solid. Pros Shopify integration is the part I liked most. Having customer and order information available when handling calls makes things much easier. The AI handling of common questions can also save time, especially for repetitive support requests. Cons The setup can take a little time to get used to, especially when configuring different call flows and campaigns. I’d also like to see more customization options for certain conversations. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Razvan C. Consultant Information Technology and Services ### "A very useful sales and calling platform for Shopify" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 3, 2026 Overall, our experience with Consio has been very positive. It has helped us manage calls and sales conversations more efficiently and reduced some of the manual work involved in keeping track of prospects and follow-ups. The platform feels practical rather than overcomplicated, and customer support has been responsive whenever we've needed help. Pros Consio is very easy to use and brings calls, sales activity and customer communication together in one place. The call dialer is particularly useful and saves a lot of time compared with managing calls manually. I also like the meeting summaries because they make it much easier to keep track of conversations and follow-up actions. Overall, it offers good value for money for a sales-focused team Cons There was a little bit of a learning curve when first setting everything up and understanding all the features. Once we got used to the platform, though, it became straightforward to use. I would also like to see even more integrations and reporting options in the future Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.