--- title: "Monexpe Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Monexpe Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more." source_url: "https://www.capterra.com/p/10026103/Monexpe/" page_type: "product" language: "en" --- # Monexpe Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 8, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Monexpe ## What is Monexpe? Monexpe is empowering businesses with enhanced customer experience, online reputation management, and touchpoint optimization Monexpe is a robust platform designed for businesses in diverse sectors—retail, hospitality, restaurants, professional services, and healthcare—seeking to elevate customer experience, optimize interactions, and strengthen their online presence. This solution offers powerful tools to monitor customer satisfaction, manage online reputation, and streamline touchpoints, ensuring a seamless customer and patient journey. ## What is Monexpe used for? [Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $149 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Monexpe?[Manage this product listing](https://www.g2.com/products/monexpe/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Monexpe 5.0 (4) VS. [4.6 (10,512)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) Starting Price $149 Per User, Per Month Starting Price $30 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (4) Ease Of Use 4.6 (10,499) Value For Money 5.0 (4) Value For Money 4.4 (6,536) Customer Service 5.0 (4) Customer Service 4.3 (5,845) ## Monexpe alternatives Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.3 (6,999)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars ## FAQs about Monexpe Overview ### What company size and specific industries is Monexpe built for? Monexpe is designed for companies and organizations across a range of sectors, including retail, hospitality, food services, professional services, and healthcare. The target audience includes businesses of varying sizes within these industries, making it suitable for organizations that need a solution adapted to sector-specific needs. Features and Usability ### What are the key features of Monexpe? Monexpe offers survey and feedback management with customizable forms, customizable fields, and customizable templates. It includes NPS survey structure, multi-channel data collection, negative feedback management, and real-time notifications. Reporting features include dashboards, customizable reports, real-time reporting, visual analytics, and real-time analytics, plus API and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? Monexpe starts at $149 per month per user for the Plan Prémium, which includes customer experience management, online reputation tools, real-time dashboard insights, and dedicated support. A free trial is available. No setup fees or other pricing limitations are listed in the plan details. Getting Started and Support ### What training and onboarding options does Monexpe offer? Monexpe provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided learning, webinars cover group instruction, documentation offers written reference material, and videos provide visual walkthroughs for users reviewing features and steps. Getting Started and Support ### What customer support options does Monexpe offer? Monexpe offers email/help desk, FAQ/forum, and phone support. User feedback on support is not available here, so no claims can be made about response speed, helpfulness, or common issues. These channels give users direct contact options and self-service resources for questions and troubleshooting. ## Features AI summary Based on 3,764 Customer Experience reviews Capterra data shows that buyers of customer experience software rank the following features as their top priorities: - **Feedback Management** (**38%** of reviewers rated this feature as critical) - **Surveys & Feedback** (**46%**) - **Reporting/Analytics** (**43%**) Monexpe supports all three of the features reviewers value most: **Feedback Management**, **Surveys & Feedback**, and **Reporting/Analytics**. Together, these capabilities help businesses collect customer input, track sentiment and response trends, and turn feedback into clear insights, allowing teams to improve customer experiences with better-informed decisions. Reporting/Analytics 5.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Alerts/Notifications 5.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Dashboard 5.0 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics Customizable Branding 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding NPS Survey Structure 4.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels Survey/Poll Management 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Create and administer polls and surveys Monexpe 24 features ### All Features - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Customer Effort Score (CES): Calculates customer effort score (CES) using customer feedback data. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Visualization: Graphical representation of data - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Language: Manage and support multiple languages - Negative Feedback Management: Identify, track, and respond to negative feedback - NPS Survey Structure: Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data --- Get Advice We can help you find the software with the features you need. Features 5.0 (4) 5.0 Based on 4 reviews ## Pricing Value for money 5.0 (4) Free Trial [View pricing plan details](https://www.capterra.com/p/10026103/Monexpe/pricing/) Plan Prémium $149.00 Per User,Per Month It includes: - Gestion de l'expérience client - réputation en ligne - accès Dashboard - support - ewom Value for money 5.0 (4) 5.0 Based on 4 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (4) 5.0 Based on 4 reviews ## User reviews Overall rating 5.0 Based on 4 reviews Filter by rating 5(4) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AP Annie P. Manager Hospital & Health Care ### "Superbe application pour l’expérience patient " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 31, 2026 Très facile à implanter, nous récoltons plus d’avis patients. On a aussi tripler nos avis Google. On est passer de 150 avis à plus de 500 avis. C’est vraiment super Pros Superbe solution, pour 150$/ mois. On a rentabiliser après le premier mois. Superbe équipe qui aide notre clinique quand ça va moins bien et au petit soin. Je recommande à 100% Cons Vraiment rien. Bientôt 1 ans de business et rien à signaler. On est vraiment content de faire affaire avec l’équipe monexpe Switched from [Medalia](https://www.capterra.com/p/10054714/Medalia/) Moins cher et plus facile à utiliser. Aussi plus de flexibilité Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NB Nouhaila B. Manager Management Consulting ### "Monexpe logiciel numéro 1 en expérience client " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 18, 2025 Excellent logiciel de gestion de l’expérience client. Et surtout excellent rapport qualité prix. Nous referons cette solutions pour nos clients aussi Pros Le service et les résultas. L’équipe nous a aider à améliorer nos performance et notre réputation en ligne Cons Sérieusement rien à signaler. Même le prix est très concurrentiel Switched from [Delighted](https://www.capterra.com/p/157973/Delighted/) Plus abordable et meilleurs service. Excellent rapport qualité prix Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. PB Patrick B. Owner Consumer Goods ### "Exceptional Service and Outstanding Results with Monexpe" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 27, 2024 Pros I highly recommend Monexpe for their professionalism, creativity, and ability to deliver a modern service tailored to my needs. A reliable and efficient team! Cons I genuinely liked everything about Monexpe. Their professionalism, creativity, and delivery exceeded my expectations. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ML Myriam L. Cmo Consumer Services ### "Best app to enhance your customer experience " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 15, 2024 The team and the service are very attentive. and the availability of the team is just exceptional Pros Great app! Very useful to capte feedbacks and improve your online reputation. One of our best investement this year Cons Seriously nothing to say, keep it up guys Review source Non-incentivized review: any software user can leave a review for any product listed on our site. 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