--- title: "Domino CRM Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Domino CRM Software - reviews, pricing plans, popular comparisons to other Chatbot products and more." source_url: "https://www.capterra.com/p/10026281/Domino-CRM/" page_type: "product" language: "en" --- # Domino CRM Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 25, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Domino CRM ## What is Domino CRM? Domino CRM is a no-code chatbot builder designed to help businesses automate communication and simplify customer interactions. It provides tools for creating company chatbots without requiring advanced technical skills, making it accessible for businesses of various sizes. With Domino CRM, you can: - Build tailored communication flows for tasks like answering queries, managing bookings, or showcasing catalogs; - Use templates for quick setup or customize bots to fit your specific needs;  Manage operations efficiently through integrated tools for payments and broadcasts. Available chatbot flow nodes include payments, catalogs, system actions, AI assistants, automated sequences, and more. ## What is Domino CRM used for? [Chatbot](https://www.capterra.com/chatbot-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/)[Conversational Marketing Platform](https://www.capterra.com/conversational-marketing-platform-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $12 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Domino CRM?[Manage this product listing](https://www.g2.com/products/domino-crm/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Domino CRM 5.0 (1) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $12 Flat Rate, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.6 (402) Value For Money 5.0 (1) Value For Money 4.6 (351) Customer Service 4.0 (1) Customer Service 4.7 (327) ## Domino CRM alternatives [ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/) [4.4 (402)](https://www.capterra.com/p/10009334/ChatGPT/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10009334/ChatGPT/) [Chatbase](https://www.capterra.com/p/10012414/Chatbase/) [4.3 (73)](https://www.capterra.com/p/10012414/Chatbase/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10012414/Chatbase/) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) Highest Rated [Botsonic](https://www.capterra.com/p/10016782/Botsonic/) [4.8 (81)](https://www.capterra.com/p/10016782/Botsonic/reviews/) Starting price $16.67 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10016782/Botsonic/) ## FAQs about Domino CRM Overview ### What company size and specific industries is Domino CRM built for? Domino CRM is designed for B2C businesses of any size that want to reduce costs and automate client interactions with chatbots. It is best suited to customer-facing companies in sectors that handle high volumes of consumer communication, especially retail, services, and other direct-to-consumer businesses. Features and Usability ### What are the key features of Domino CRM? Domino CRM offers contact management, lead capture, and lead management for sales and marketing workflows. It also includes workflow automation, automated responses, and autoresponders, plus multi-channel communication through live chat, chat/messaging, and chatbot tools. Additional features include AI Copilot, language detection, speech recognition, API, and third-party integrations. Getting Started and Support ### What training and onboarding options does Domino CRM offer? Domino CRM provides videos as its training format. These videos can support self-paced learning and give users a visual reference for product features and setup steps. Getting Started and Support ### What customer support options does Domino CRM offer? Domino CRM provides Email/Help Desk support and FAQ/Forum resources for customer questions. Without reviewer feedback on support experiences, no claims can be made about response times, helpfulness, or common frustrations. Users can rely on the listed channels for direct assistance and self-service guidance. ## Features AI summary Based on 1,278 Chatbot reviews Capterra data shows that buyers of chatbot software rank the following features as their top priorities: - **Automated Responses** (**42%** of reviewers rated this feature as critical) - **Language Detection** (**44%**) - **Natural Language Processing** (**43%**) Domino CRM supports all three features that reviewers rate as most important: **Automated Responses**, **Language Detection**, and **Natural Language Processing**. Together, these capabilities help businesses respond faster, understand user intent across different languages, and handle conversations more accurately, allowing teams to improve customer service and manage higher chat volumes with less manual work. Automated Responses 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Automatic reply functionality for incoming messages Live Chat 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Ability to chat online in real time Customer Support 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Provide online support for your customers through live chat or help desk functionality Chatbot 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods Code-free Development 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language For Sales/Marketing 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Used as a promotional or demonstration tool in sales and marketing presentations Domino CRM 23 features ### All Features - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - API: Application programming interface that allows for integration with other systems/databases - Automated Responses: Automatic reply functionality for incoming messages - Autoresponders: Create and automatically send premade copy in response to customer messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Support: Provide online support for your customers through live chat or help desk functionality - For Sales/Marketing: Used as a promotional or demonstration tool in sales and marketing presentations - Interaction Tracking: Track interaction history by documenting conversations for contacts - Language Detection: Identify different languages - Lead Capture: Automatically identify and save contact information of potential customers - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Live Chat: Ability to chat online in real time - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Access: Access software remotely via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Natural Language Processing: Process and analyze human language in text or audio form - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows --- Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Free Trial Free Version Starter $12.00 Flat Rate,Per Month Pro $28.00 Flat Rate,Per Month Custom Custom Quote Available Value for money 5.0 (1) 5.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (1) 4.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AK Alex K. Director Information Technology and Services ### "Great chatbot platform for SMEs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 January 24, 2025 Satisfied with its functionalities so far. As of now, in our case, they are more than extensive. Pros Really worth exploring and trying. The interface is straightforward, the set of available nodes suffices for most daily routines and purposes. Cons First, as of now they are limited to Telegram. We would be happy to use some other messengers concurrently via the same platform. Also, while this builder does offer catalog nodes, integrating the chatbot with external databases, say, with Google Sheets requires some time, effort, tech knowledge and coding skills. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.